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service level management
(686 results)-
Whitepapers
Tips for Choosing a Cloud Service Provider
Mar 2011
For many enterprises, the cloud is no longer a curiosity, but an opportunity to transform IT. As they think beyond one or two isolated workloads, their criteria in selecting a cloud provider...
Provided by IBM
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Webcasts
Unlock key strategies for successful systems development
Oct 2009
Are you involved in developing embedded software, systems engineering or designing systems of systems? Are you interested to know what challenges your peers face and what practices they have put...
Provided by IBM
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Whitepapers
Dynamic Infrastructure Technical White Paper
Feb 2009
As the planet becomes smarter - more interconnected, instrumented and intelligent - businesses, governments and institutions have the potential to link all the resources together with...
Provided by IBM
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Webcasts
Optimize Your IT Costs with Automation
Dec 2009
Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where do...
Provided by CA
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Webcasts
HP Software-as-a-Service (SaaS): Getting Business Results Faster At a Lower Cost
Dec 2009
If you're like most companies, your IT budgets are being tightened while your organization is faced with pressure from the business to obtain quicker value from your investments. HP SaaS allows...
Provided by Hewlett-Packard (HP)
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Webcasts
Three things you may not know about HP SiteScope
Aug 2009
HP SiteScope is an agentless monitoring solution designed to ensure the availability and performance of distributed IT infrastructures-for example, servers, operating systems, network devices,...
Provided by Hewlett-Packard (HP)
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White Papers
ITIL Best Practices for IT and Business Alignment
Feb 2005
Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service...
Provided by Mercury Interactive
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White Papers
Adaptive Server Enterprise (ASE) Cluster Edition: Higher Application Service Levels at a Lower Cost - IT Departments Face Conflicting Demands
Dec 2008
To meet the conflicting demands placed on it, enterprise IT departments require a carefully targeted, low-cost solution that can be adapted to the service level needs of individual applications...
Provided by Sybase
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White Papers
IBM Applies Predictive Analytics Across Tivoli Suite, Including Business Service Management
Oct 2008
The IBM Tivoli suite provides IT Service Management (ITSM) capabilities for IT organizations to manage risk, drive compliance, optimize return on investments, and accelerate business growth based...
Provided by Enterprise Management Associates
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White Papers
Qwest Network Services for Healthcare Providers
Aug 2009
Demands for improved quality care and increased satisfaction require a sophisticated IT infrastructure, and Qwest is here to help. Read on to learn more about how Qwest can help you achieve...
Provided by Qwest Communications
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Webcasts
How Enterprise Mobility is Transforming the IT Service Desk
Jan 2009
The complexities brought on by mobile workers can actually present an opportunity for the IT service desk to become a more strategic part of the business. By implementing a remote support solution...
Provided by LogMeIn, Inc
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Whitepapers
Business Analytics and Optimization for the Intelligent Enterprise
Jan 2010
IBM Global Business Services, through the IBM Institute for Business Value, develops fact-based strategic insights for senior executives around critical public and private sector issues. This...
Provided by IBM Corp.
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White Papers
Automated, Integrated IT Operations Improve Efficiency and Deliver Cost Savings
Jan 2010
Tight budgets and increasingly complex IT environments mean that IT operations teams must operate as efficiently as possible in order to keep the business running and end users satisfied. IDC...
Provided by Kaseya International
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White Papers
SMART, Modular, Cost-Effective Steps to Workload Automation
Aug 2008
Companies running legacy job scheduling products suffer from higher costs, inefficient use of resources, and greater IT complexity, according to independent analyst firm Enterprise Management...
Provided by BMC Software
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White Papers
IT Automation: Going Beyond the Obvious to Find Real Cost Savings
Jul 2009
This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn...
Provided by BMC Software
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Webcasts
Gain a faster, cheaper way to manage workload
Jun 2008
IT Organizations are seeking to reduce costs and avoid business disruption while supporting growth. Since batch makes over 70 percent of all work processed by IT, industry experts recommend...
Provided by BMC Software
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Case Studies
Thriving on Complex Service Contracts
Oct 2009
A managed service provider offering a full networking infrastructure management service, Centrinet's service arm is a 24 x 365 support and operations centre. Operations are spread over 1000 sites...
Provided by Sunrise Software
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Case Studies
Crystal Clear Service Management
Sep 2009
A familiar presence on high streets around the UK and Ireland, Vision Express has firmly built the reputation of its optical business around the quality of its customer service. In order to keep...
Provided by Sunrise Software
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Case Studies
Case Study: The Royal Borough of Kingston Upon Thames
May 2009
The Borough Council's ICT services delivery manager oversees the helpdesk and desktop support team. The team provides support to the council's employees and councillors - 2,500 users of IT, spread...
Provided by Sunrise Software
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Whitepapers
"Inside the Midmarket: A 2009 Perspective An environment like no other"
Jul 2009
When you're determining IT priorities, it helps to know what businesses like yours are doing. With the "Inside the Midmarket: A 2009 Perspective" trend study results, you'll learn how midmarket...
Provided by IBM
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Case Studies
LVM Improves Service Levels for Three Million Customers With Optimised Mainframe Application Performance
Mar 2009
To provide high levels of customer services, LVM must have reliable access to policyholders' data. Data availability is dependent on the performance of the company's mainframe and associated...
Provided by CA
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Case Studies
CA Service Desk Manager Supports IT Service Management at Standard Life
Aug 2009
Standard Life recognises that its IT systems are key to providing an exceptional customer experience. The company was keen to differentiate its IT support offering by expanding coverage of their...
Provided by CA
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Case Studies
HCL Infinet Increases Competitive Advantage and Quality of Service With Integrated IT Management
Jul 2009
IT is fundamental to all HCL Infinet's customer service offerings. With hundreds of internal and customer devices to monitor, HCL Infinet needs end-to-end visibility to ensure it can maintain IT...
Provided by CA
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Case Studies
Elbit Systems of America Uses Integrated IT Management to Meet the Challenges of Rapid Growth
May 2009
ESA is growing quickly through acquisitions and new product lines. To avoid quality of service problems and system failures while providing services to an expanding user base, the IT team requires...
Provided by CA
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Case Studies
MMA Supports Business Growth and Contains Costs With CA IT Client Manager
Sep 2009
Following a merger, MMA needed to provide a reliable, secure and standardised desktop environment across an expanded user base. It also needed to streamline IT processes and improve quality of...
Provided by CA
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Case Studies
Fife Council Improves Service Delivery for 350,000 People With Integrated IT Management
Jul 2009
To deliver on its vision for Fife, the authority must be able to meet its goals for becoming a top performing council. With all 900 council service streams impacted in some way by technology, IT...
Provided by CA
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Case Studies
VR Netze Achieves Higher Service Levels Using CA eHealth and CA Spectrum
Dec 2009
Given the critical and 24x7 nature of VR Netze's client base, the company must provide a highly available network. With more than 18,000 IT devices to monitor and manage, this is not an easy task....
Provided by CA
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Case Studies
New Solutions for Discovery and Client Configuration Automation Strengthen Compliance and Disaster Recovery Initiatives
Oct 2009
Compliance is a top priority for Trustmark. So is automating and streamlining operations to provide the best possible service to customers while keeping costs in check. The bank is implementing...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Telstra Australia
Dec 2009
A transformational strategy has sharpened Telstra's customer focus. Getting there required a major overhaul, much of it involving IT systems and their top-to-bottom synchronization. Consolidation...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Pemex Gas
Nov 2009
The IT employees of Pemex Gas used too much of their time researching problems and trying to determine root causes, and not enough time was spent on business-critical work. They had multiple...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Logica Australia
Dec 2009
As business demands on IT continue to increase, it only makes sense that the pressure rolls downhill. Business and technology service providers like Logica take on enormous demand from clients,...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Lennox International
Oct 2008
Lennox International wanted to keep revenue-generating manufacturing infrastructure running across a dozen distributed plants by without increasing IT support costs. As a solution Lennox...
Provided by BMC Software
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Case Studies
BMC Software Case Study: University of Miami Health Systems
Jun 2009
The University of Miami's Medical Information Technology (Medical IT) group struggled with its former helpdesk system, which was not designed around an ITIL framework and had limited customization...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Embarq
Sep 2009
In July 2009, Embarq joined forces with CenturyTel to create one of the leading communications companies in the US. The new venture serves more than two million customers, providing a broad range...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Jackson Health Systems
Jul 2009
JHS wanted to enhance efficiency through automation, implement best practices centered around IT Service Management and ITIL, "Go green" by reducing the paper required to process service requests...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Orange Business Services
Dec 2009
Orange Business Services' aim was to replace these fractured systems with one unified and group-wide solution to meet the needs of a succession of subsidiaries of parent company France Telecom and...
Provided by BMC Software
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Case Studies
BMC Software's Business Service Management Platform Drives New Multi-Million-Dollar Revenue Stream for Axon Computer Systems
Apr 2009
Axon wanted to transform the IT services game by evolving traditional infrastructure delivery and management offerings to an on-demand Software as a Service (SaaS) platform. In order to plug the...
Provided by BMC Software
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Webcasts
Success Story: Sisters of Mercy Health
Feb 2010
IBM Service Management solutions facilitate a business process transformation that fosters a culture of productivity and continuous improvement. Learn how the Sisters of Mercy implemented changes...
Provided by IBM
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White Papers
Enterprise Performance Management - The Japanese State of the Art
Jan 2010
What can companies do to improve enterprise management systems? What are the critical success factors? Learn about the impact of enterprise performance management and why businesses are finding it...
Provided by Oracle
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Downloads
Software Trial: AdminStudio® Migrates MSIs to Windows® 7 and App-V® Fast
Feb 2010
AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with deployment solutions like SCCM, ZENworks, and LANDesk. AdminStudio also provides tools to...
Provided by Flexera Software
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Whitepapers
IBM Data Center Family solutions
Aug 2011
How will your business respond to more requests for IT capacity? Modular design can help you pay-as-you-grow, optimize life cycle costs and flexibly support technology change, matching business...
Provided by IBM
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Whitepapers
Recruit and Build the Right Team for Your Service Desk
Jul 2011
Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service Desk Institute...
Provided by Citrix Online
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Whitepapers
Next Level Service Desk Strategies
Jan 2011
Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of...
Provided by Citrix Online
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White Papers
A Risk Management Approach to Information Security
Top Six Essentials to Your Risk Management StrategyAug 2011
Expanding regulatory environment and greater business complexities have transformed the way organizations are viewing information security. More and more businesses today are recognizing the need...
Provided by ANXeBusiness Corp
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Webcasts
Conversations around the IBM Global IT Risk Study
Aug 2011
IT is becoming increasingly central and critical to the business operations of companies. But how well is the risk associated with IT being managed? Watch this video as Rich Cocchiara and Sam...
Provided by IBM
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Whitepapers
Top 10 Considerations for Selecting the Right RMM Solution
Jul 2011
The most successful IT service providers are those that find ways to differentiate themselves from the competition and consistently strive to retain loyal customers. In an increasingly crowded...
Provided by LabTech Software
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Whitepapers
Remote Monitoring and Management
The Key to Proactive, Efficient IT Service DeliveryJul 2011
As businesses emerge from the difficult economic recession, they need to continue the low-cost and high productivity practices that allowed them to successfully weather the storm. Specifically for...
Provided by LabTech Software
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Whitepapers
The Right Foundation for Growing Global
Jul 2011
This landmark research reveals new insights into the real business value of integrated business applications, including cost reductions, data visibility and net income increases. (Bloomberg...
Provided by SAP
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Whitepapers
Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise Server Virtualization.
Jul 2011
Virtualization has moved to the forefront of many organizations' IT agendas, because it reduces both the number of physical servers required and the associated costs. This independent study by...
Provided by IBM
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White Papers
Cost-Effective ERP Software-Five Secrets to Stretching Your IT Budget
Jul 2011
You want to support a growing business with valuable software and IT support, but you have limited budget and resources. Outdated applications and countless integration challenges leave you little...
Provided by SAP
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White Papers
How to assure customers of the quality and availability of business services
Jul 2011
As IT organisations are increasingly measured by their relationship to revenue, employee productivity and business success, the more they need to visualise, analyse and manage how the components...
Provided by CA
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White Papers
Innovations in managing IT service quality
Jul 2011
The ongoing global economic recession has left no business, budget, or IT organization unscathed. Corporations, forced to do more with fewer resources, are demanding greater economies of scale....
Provided by CA
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Podcasts
Business Of IT Executive Workshop and Business of IT Dashboard
Jul 2011
Listen as Jeanine Cotter, VP of IT Strategy and Architecture Services, and Marie Wieck, VP of Middleware Services, both of IBM Global Technology Services discuss "The Business of IT." This...
Provided by IBM
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Whitepapers - Video
Remote Managed Infrastructure Services Flash Demo
Jul 2011
Change is an inevitable fact of life. As the pace of business continues to increase, it can be difficult to devote the time, staff and resources to planning for change. Businesses can end up with...
Provided by IBM
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Whitepapers
Integrated service management and cloud computing: More than just technology best friends
Jul 2011
Cloud computing has become an increasingly popular means of delivering valuable, IT-enabled business services. And vital to being able to deliver, or even access, a cloud-based environment is...
Provided by IBM
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Whitepapers
The evolving roles of IT Managers and CIOs. Findings from the 2010 Global IT Risk Study
Jul 2011
Mounting regulatory demands, the growth of 24x7 online business and the constant shadow of an uncertain economy underscore the importance of managing risk in all its forms. This overview of the...
Provided by IBM
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Webcasts
On-Demand Webcast: Getting Network Out of Gridlock
Jun 2011
Building a network is easy. What isn't easy is avoiding the gridlock that comes with adding new technologies, applications, and end users to the mix. This network congestion can cost your company...
Provided by Quest Software, now a part of Dell
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Whitepapers
GHY Customer Reference: Architecting an IT transformation for increased business innovation
Jun 2011
GHY International, a provider of customs brokerage services, wanted to increase its ability to provide rapid, reliable service while focusing IT resources on delivering business value. Read this...
Provided by IBM
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Whitepapers
Enterprise Management for the SMB?
Jun 2011
SMBs depend on IT just as much as larger organizations, but don't have the skilled personnel and management tools to ensure they have a highly available infrastructure that delivers predictable...
Provided by IBM
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Webcasts
Video - Tivoli Foundations Application Manager - Keep Your Applications Up & Running
Jun 2011
IBM Tivoli® Foundations™ Application Manager provides the capabilities a growing business needs to make sure that essential IT operations are up and running across network servers,...
Provided by IBM
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White Papers
A New IT-Convergence Service Design Framework
Jun 2009
In many countries, digital city or ubiquitous city (u-City) projects have been initiated to provide digitalized economic environments to cities. Recently in Korea, Kangwon Province has started the...
Provided by Kangwon National University
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White Papers
Oracle Enterprise Manager 11g Configuration Management Pack
Apr 2010
In order to better manage IT configurations, enterprises seek strategic solutions that enable comprehensive management of the IT stack across the lifecycle of enterprise applications....
Provided by Oracle
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White Papers
Supporting the Evolution of Model-Driven Service-Oriented Systems: A Case Study on QoS-Aware Process-Driven SOAs
Jan 2011
Process-driven Service-Oriented Architectures (SOA) need to cope with constant changing requirements of various compliance requirements, such as Quality of Service (QoS) constraints within Service...
Provided by Vienna University of Technology
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White Papers
A Genetic Model for Pricing in Cloud Computing Markets
Apr 2011
Cloud Computing markets arise as an efficient way to allocate resources for the execution of tasks and services within a set of geographically dispersed providers from different organisations....
Provided by Technical University of Catalonia
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White Papers
Service Mediation and Negotiation Bootstrapping as First Achievements Towards Self-Adaptable Cloud Services
Jul 2010
Nowadays, novel computing paradigms as for example Cloud Computing is gaining more and more on importance. In case of Cloud Computing users pay for the usage of the computing power provided as a...
Provided by Springer Science+Business Media
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White Papers
Turning Operational Risks into Returns
May 2011
Recent financial upheavals have resulted in a wave of increased regulations, and organizations are facing increasingly stringent government scrutiny and audit requirements. As a result, companies...
Provided by ANXeBusiness Corp
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White Papers
Virtualization-Infrastructure-Optimization-Reference-Guide
Dec 2010
IT leaders are on a continuous quest for a more efficient, flexible and better-performing infrastructure that supports the mission requirements of their businesses. To meet these goals, they're...
Provided by CDW
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White Papers
Migrating-to-the-Cloud
Dec 2010
Today, users demand secure remote access to critical applications whenever they want them, from whatever device they use, wherever they happen to be. Consequently, the IT industry has been...
Provided by CDW
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White Papers
Client Virtualization
Dec 2010
For businesses with hundreds to thousands of endpoints, managing their devices can be an enormous challenge. Employees are more mobile than ever, working from home and on the road, and easy access...
Provided by CDW
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White Papers
Cloud Strategy Brief
May 2011
An IT Value Transformation Road Map from the IT Process Institute. Presents a virtualization and private-cloud-centric model for IT value transformation. The road map outlines what is needed to...
Provided by CDW & VMware
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White Papers
Online Convergent Charging
Apr 2011
Investigate the latest thinking on how to become more agile and customer-friendly while reducing operating costs and revenue leakage. With service and payment convergence, services can be bundled...
Provided by SAP
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Case Studies
First Past the Post With Business-to-Business Offering
May 2010
Sporting Index is the world leader in online sports spread betting and the first company to introduce interactive online sports spread betting. Sporting Index needed to underpin its new business...
Provided by Intel
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Whitepapers
Comparing HP-UX 11i V3 and Linux For Hosting Critical Workloads
Aug 2010
Some users in large organizations, in which multiple versions of UNIX are deployed, have set a goal of consolidating their UNIX systems over time on Linux distributions. Indeed, the capabilities...
Provided by Hewlett-Packard (HP)
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Whitepapers
The Business Value of HP-UX 11i
Aug 2010
In today's dynamic business environment, the platform of choice is one that can easily adapt to the future, and HP-UX 11i running on HP Integrity servers represents the most flexible platform for...
Provided by Hewlett-Packard (HP)
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Whitepapers
2010 IBM Global IT Risk Study
Apr 2011
With IT playing an increasingly critical role in today's 24x7, interconnected world and with government and industry oversight increasing, the IT risks that CIOs and IT leaders manage are becoming...
Provided by IBM
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Whitepapers
X-Force 2010 Mid-year report
Apr 2011
Securing your systems, network and data is one of the most important tasks your IT team takes on. Read this report from IBM to get the latest information on threats facing IT systems today. The...
Provided by IBM
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Whitepapers
Networking for a dynamic infrastructure: getting it right.
Apr 2011
Many organizations are turning to virtualization and consolidation of server and storage resources to help improve efficiency and performance in the data center. These solutions can help you...
Provided by IBM
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White Papers
Managing the Cost, Energy Consumption, and Carbon Footprint of Internet Services
Jun 2010
The large amount of energy consumed by Internet services represents significant and fast-growing financial and environmental costs. This paper introduces a general, optimization-based framework...
Provided by Association for Computing Machinery
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White Papers
Capping the Brown Energy Consumption of Internet Services at Low Cost
Jul 2010
The large amount of energy consumed by Internet services represents significant and fast-growing financial and environmental costs. Increasingly, services are exploring dynamic methods to minimize...
Provided by Rutgers University
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White Papers
Xplus: A SQL-Tuning-Aware Query Optimizer
Oct 2009
The need to improve a suboptimal execution plan picked by the query optimizer for a repeatedly run SQL query arises routinely. Complex expressions, skewed or correlated data, and changing...
Provided by VLDB Endowment
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Case Studies
TransUnion Improves Information Access for Half a Million Customers With More Efficient IT
Nov 2008
TransUnion provides credit and information management services to 50,000 businesses and tens of thousands of consumers around the world. To remain successful, the company must keep its operational...
Provided by CA
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Case Studies
Fashion Retailer s.Oliver Boosts Productivity With Streamlined IT Management Services and ITIL Best Practices
Mar 2008
s.Oliver has operations in more than 30 countries. As one of Germany's leading fashion retailers, it introduces 12 new collections every year and processes up to 350,000 items every day. s.Oliver...
Provided by CA
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Case Studies
Serco Chooses CA Service Management Technologies to Deliver Outsourced IT Services
Mar 2009
Serco Spa is the Italian branch of a UK services company present in 38 countries worldwide and with 2008 revenues of over £3 billion. Quality of IT service and the ability to define stringent...
Provided by CA
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Case Studies
Going the Distance
Feb 2010
Founded in 1967, Cambrian College has 467 staff. Cambrian College staff required an online collaboration capability, but the college did not have IT staff available for the project. The college...
Provided by Dell
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Case Studies
Updating Remote Systems in Minutes
Sep 2009
Dell needed to streamline the system it used to manage kiosks at its own stores, when it adopted the model of partnering with retail chains. The manual process included Dell distributing tens of...
Provided by Dell
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Case Studies
Austrian Airlines Takes Project Management to New Heights of Efficiency
Dec 2008
The IT department at Austrian Airlines faced a growing queue of major IT initiatives. The largest of projects involved upgrading the airlines' systems for booking flights and checking in...
Provided by Compuware
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Case Studies
Ballard Spahr Achieves Proactive IT Approach Through ITSM Implementation
Aug 2008
Founded in 1886, Ballard Spahr Andrews & Ingersoll, LLP is a multi-practice, AmLaw 100 firm with an exceptional record of client service. When an outside consultant rated Ballard Spahr's IT...
Provided by Compuware
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Case Studies
CEVA Seamlessly Merges Its IT Portfolio Using Compuware Changepoint
Sep 2008
CEVA, one of the world's largest transport and logistics companies, has more than 50,000 employees in over a hundred countries. CEVA wanted to ensure business continued as usual during a merger...
Provided by Compuware
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Case Studies
Changepoint Helps High-Flying Software House Keep to Timetable
May 2009
Datalex is a leading provider of travel distribution software and solutions that enable global travel industry suppliers and distributors to deliver increased content and choice to their customers...
Provided by Compuware
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Case Studies
Healthcare Network Achieves Automation Goals With Help of Vantage
Mar 2009
The Detroit Medical Center (DMC) is Southeast Michigan's leading healthcare provider, operating eight facilities with 3,000 credentialed physicians. Detroit Medical Center (DMC) chose to...
Provided by Compuware
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Case Studies
Dole Teams Up With Compuware for Proactive Problem Resolution
Jan 2010
Dole Food Company is the world's largest producer and marketer of high-quality fresh fruit and produce. A lack of visibility into numerous issues within mission-critical applications and the...
Provided by Compuware
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Case Studies
E. on IS Uses Compuware Vantage to Ensure Smooth Migration to New Data Centres
Jan 2009
E.ON IS, the IT service provider for the E.ON Group, previously hosted applications from servers at a number of data centres located across the UK and Europe. To combat rising power and...
Provided by Compuware
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Case Studies
Bank Tackles Inefficient Problem Resolution
Aug 2008
EDS, a leading global technology services company, provides La Caixa Bank with a business process outsourcing solution. La Caixa Bank needed visibility into business-relevant metrics and...
Provided by Compuware
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Case Studies
IT Service Provider Improves Client Satisfaction With Proactive Applications Management
Oct 2008
As a worldwide IT service provider with customers ranging from small companies to the Global 1000, Getronics has an extensive IT infrastructure. Getronics decided to improve the application...
Provided by Compuware
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Case Studies
Improving Customer Care for Mobile Data Service Providers
Oct 2009
Customer retention is a critical ingredient to successful business growth for mobile data service providers. Mobile service providers have difficulty managing call center operations effectively...
Provided by Compuware
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Case Studies
Lapointe Rosenstein L.L.P. Provides Better Service With Same Staff
Jan 2009
No matter what size the firm, in order to stay competitive and satisfy clients, IT must support a large number of applications. For a small international law firm, like Lapointe Rosenstein, that...
Provided by Compuware
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Case Studies
Environmental Organization Gains Workflow Visibility and Greater Financial Accountability
Aug 2008
Environmental issues look set to dominate the agenda in the 21st century. The council wanted to better understand how employees were deployed, improve visibility of workflow and gain greater...
Provided by Compuware
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Case Studies
Pinsent Masons Excels in Application Performance Troubleshooting
Mar 2009
The merger between Pinsent and Masons created a U.K. top ten law firm with more than 240 partners, a legal team of 900 people and over 1,500 staff in total. After a merger, Pinsent Masons was...
Provided by Compuware
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Case Studies
Network Monitoring Helps Improve Troubleshooting and Performance for New York State
Jan 2009
With 18,000 users and 1,400 sites, one Citrix-based service was critical for the functioning of a major New York state government unit. QoS Networking had to determine the reason for poor...
Provided by Compuware
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Case Studies
Software Firm Overcomes Limits of First-Generation Web System to Create "Rich Web" Product - Ahead of Its Time
Oct 2008
Established in 1986, Raindrop Information Systems is a global leader in property management systems. This provider of property management software needed to create a "Rich web" interface before...
Provided by Compuware
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Case Studies
End-User Experience Insight Leads Reed Smith to Datacenter Consolidation Success
Oct 2008
As a worldwide law firm with more than 1,500 attorneys in 23 offices, Reed Smith has an extensive IT infrastructure. Reed Smith decided to consolidate datacenters and move to a centralized Citrix...
Provided by Compuware
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Case Studies
SDWorx Uses Changepoint to Track Consultant Time, Billing and IT Planning
Jan 2009
SDWorx is continually growing, and with a number of business divisions using different time tracking systems, the company was keen to consolidate systems in order to reduce inter-departmental...
Provided by Compuware
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Case Studies
The Auto Club Group - AAA Attains Executive-Level Visibility Into Critical Application Performance
Dec 2008
As part of an effort to modernize, The Auto Club Group - AAA sought to convert its core Sales and Service application from a Windows to an AIX environment. AAA needed a systematic and effective...
Provided by Compuware
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Case Studies
Law Firm Improves Productivity by Minimizing Troubleshooting Time
Dec 2008
Time is money. Especially for tightly run law firms like Ungaretti & Harris. The firm Ungaretti & Harris needed to change its way of handling IT problems. Instead of just reacting to issues as...
Provided by Compuware
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Case Studies
BMC Software Case Study: CSC Australia
Mar 2009
One of the major challenges facing IT infrastructure and services providers is multisourcing. There is a growing tendency for customers to use a selection of specialist providers, rather than...
Provided by BMC Software
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Case Studies
Tata Motors Ltd. Scales Up IT Service Management to Support Globalization
Mar 2008
Tata Motors Ltd. wanted to ensure high performance and availability of business-critical systems that enable the company to design and manufacture high-quality, affordable vehicles. The BMC Remedy...
Provided by BMC Software
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Case Studies
Efficient IT Service Management Increases Competitiveness for Sunrise Communications AG
Apr 2008
Sunrise was faced with the challenge of replacing the existing service desk so that it could continue to cope with increasing requirements. Its main aim was to increase user friendliness and to...
Provided by BMC Software
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Case Studies
BMC Software Case Study: BT Financial Group
Jan 2009
Business IT is a relative newcomer to process automation. Whereas automotive and heavy equipment manufacturers have used software to smart-wire products and eliminate wearyingly repeatable tasks...
Provided by BMC Software
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Case Studies
BMC Software Case Study: CARFAX
Mar 2009
The CARFAX business model is built on delivering information electronically - and instantaneously. When critical IT systems are down, revenue stops. What's more, the auto dealers and financial...
Provided by BMC Software
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Case Studies
BMC Software Case Study: KBC
Jan 2010
Belgium's leading financial services organizations - KBC - has achieved with the support of Business Service Management (BSM). Under pressure to maximize the value of the mainframe, the company...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Chicago Board Options Exchange
Apr 2009
CBOE's sophisticated IT infrastructure supports huge volumes. It has handled peak message rates exceeding 255,000 messages per second, with daily message totals approaching two billion. High...
Provided by BMC Software
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Whitepapers
How IBM InfoSphere Change Data Capture Can Be an Integral Part of an Event-Driven Architecture and Service Oriented Architecture
Apr 2008
The only constant is change, continuing change, inevitable change. Winning companies sense, anticipate and proactively respond to change, the rest trail behind. Business Agility, the ability to...
Provided by IBM
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Webcasts
The Role of Capacity Planning in Service Level Management
Apr 2006
This webinar explains how one can integrate SLM and Capacity Planning processes to great benefit, guarantee service levels with minimum resources now and in the future, provision new services to...
Provided by TeamQuest
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White Papers
IT Services Management Service Brief: ITSM Assessment
Mar 2004
A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the...
Provided by IT Service Management Forum (itSMF)
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White Papers
IT Service Management: Service Continuity Methods (Disaster Recovery Planning)
May 2002
This white paper describes the major elements of the approach to Service Continuity that includes the following topics: Business Impact Analysis, Disaster Recovery Planning, and Information...
Provided by rl consulting
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White Papers
How to Set Up Successful SLAs
Mar 2006
The Service Level Agreement (SLA) is one of the most critical parts - if not the key element - of IT Service Management. But as important as they are, they also can be complicated to set up. And...
Provided by Jupitermedia
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White Papers
How to Produce an Actionable IT Service Catalog
Jul 2005
The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of...
Provided by Jupitermedia
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White Papers
Ready to Create Your IT Service Catalog?
Jul 2005
Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service...
Provided by Jupitermedia
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White Papers
ITIL Process and Problem Resolution
Oct 2005
How does the organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs, and lowering incident resolution times?...
Provided by iConclude
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White Papers
Kaseya Industry Alert: Top Ten IT Systems Management Pain Points
Apr 2010
From dealing with rogue "IT hobbyists" to naive bosses, Kaseya presents common IT systems management pain points and our solutions. Did you know that more than 40 percent of total resolution time...
Provided by Kaseya International
