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service level management
(684 results)-
Case Studies
BMC Software Case Study: Embarq
Sep 2009
In July 2009, Embarq joined forces with CenturyTel to create one of the leading communications companies in the US. The new venture serves more than two million customers, providing a broad range...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Jackson Health Systems
Jul 2009
JHS wanted to enhance efficiency through automation, implement best practices centered around IT Service Management and ITIL, "Go green" by reducing the paper required to process service requests...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Orange Business Services
Dec 2009
Orange Business Services' aim was to replace these fractured systems with one unified and group-wide solution to meet the needs of a succession of subsidiaries of parent company France Telecom and...
Provided by BMC Software
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Case Studies
BMC Software's Business Service Management Platform Drives New Multi-Million-Dollar Revenue Stream for Axon Computer Systems
Apr 2009
Axon wanted to transform the IT services game by evolving traditional infrastructure delivery and management offerings to an on-demand Software as a Service (SaaS) platform. In order to plug the...
Provided by BMC Software
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Webcasts
Success Story: Sisters of Mercy Health
Feb 2010
IBM Service Management solutions facilitate a business process transformation that fosters a culture of productivity and continuous improvement. Learn how the Sisters of Mercy implemented changes...
Provided by IBM
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White Papers
Enterprise Performance Management - The Japanese State of the Art
Jan 2010
What can companies do to improve enterprise management systems? What are the critical success factors? Learn about the impact of enterprise performance management and why businesses are finding it...
Provided by Oracle
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Downloads
Software Trial: AdminStudio® Migrates MSIs to Windows® 7 and App-V® Fast
Feb 2010
AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with deployment solutions like SCCM, ZENworks, and LANDesk. AdminStudio also provides tools to...
Provided by Flexera Software
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Case Studies
Case Study: Blueprint Supports Floating and Desktop Licensing With Orion
Jan 2010
Blueprint needed to upgrade its inconvenient dongle-based licensing system to a technology that supported both floating licensing and software-based node-locked desktop licenses. After evaluating...
Provided by Agilis Software
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Whitepapers
The Forrester Wave: Collaboration Platforms, Q3 2009
Feb 2010
In Forrester's 66-criteria evaluation of collaboration platform vendors, we found that Microsoft and IBM Lotus led the pack based on the breadth of functionality in their offerings. Novell edged...
Provided by Novell
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White Papers
Reduce IT Cost by Simplifying and Improving Data Center Operations Management
Jan 2009
IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
Provided by BMC Software
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White Papers
EMA Radar Report: Which Workload Automation Vendors are Best?
Jan 2009
Read how Enterprise Management Associates evaluates the workload automation offerings of BMC, CA, IBM, ASG, and several others. Hint: the report concludes, "BMC has the strongest product overall,...
Provided by BMC Software
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White Papers
7 Habits of Highly Effective Contact Centers and Help Desks
Nov 2005
More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and professional effectiveness in a ground-breaking book. These habits are equally...
Provided by eGain Communications
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White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
Nov 2005
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
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Research
Taking Your PMO to the Next Step: The Office of the CIO
Sep 2005
Project management offices (PMOs) have long been responsible for overseeing and developing project management expertise, but forward-thinking companies are now considering them for a new role: the...
Provided by Forrester Research
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Case Studies
Reshape the Model of Success and Accelerate the Take-Off of Business
Sep 2009
COSCONET (Beijing) Co., Ltd. (hereinafter referred to as "COSCONET (Beijing)") is a joint venture between COSCO Group and COSCO Network Limited. Help COSCONET (Beijing) further establish IT...
Provided by Hewlett-Packard (HP)
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White Papers
Enterprise Project Management - IT Governance and the Program Management Office
Jan 2006
Organizations are challenged to track and measure the effectiveness of a large number of projects in various aspects of their work, and aligning Information Technology costs with business...
Provided by Software Spectrum
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Case Studies
With HP Software, Audits Required for Compliance, Competitiveness, Take Minutes Instead of Hours; Efficiency, Visibility Dramatically Improved
Jan 2010
It's no surprise that a company like FICO would strive to manage its business technology intelligently. Known to consumers for its leading credit scoring service, FICO is also a world-class...
Provided by Hewlett-Packard (HP)
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White Papers
Efficiency and Cost Control in Network and Application Management
Mar 2010
Industry analyst Enterprise Management Associates white paper discusses how to shift from being efficiently reactive to problems towards a proactive, preventive approach. Learn three key...
Provided by Fluke Networks
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White Papers
Seven Ways ITIL Can Help You in an Economic Downturn
Dec 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of...
Provided by BMC Software
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White Papers
Service Desk Consolidation Insight
Dec 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds...
Provided by BMC Software
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White Papers
Crossing the Chasm Between the Service Desk and Operations
Jun 2008
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and...
Provided by BMC Software
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White Papers
Ride the Express Lane in the Journey to Speed ITIL® Adoption
Jun 2008
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely...
Provided by BMC Software
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White Papers
Understanding ITIL® Service Portfolio Management: An approach for implementing effective service lifecycle management
Jun 2008
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements...
Provided by BMC Software
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White Papers
Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency
Dec 2009
Modernizing IT: Strategies for Improving Service and Reducing Costs. To meet business demands for higher levels of performance and availability - all while adding services and reducing costs - IT...
Provided by BMC Software
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Webcasts
Virtual Lifecycle Management
Sep 2009
Overrun by virtual sprawl? Frustrated with the complexity of your virtual environment ? Struggling to balance agility with control? Join BMC and learn how IT organizations have addressed...
Provided by BMC Software
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Case Studies
BT Financial Group Adopts Business Service Management from BMC
Jan 2009
BT Financial Group's first experience with BMC solutions was with BMC Performance Manager. From there BT adopted a blend of event and service impact management systems in BMC Event Manager and BMC...
Provided by BMC Software
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Case Studies
Hutchison 3G Austria Responds to Mobile Services Call
Feb 2010
Hutchison 3G Austria, based in Vienna, launched the first purely mobile multimedia network in Austria. With growth, however, come growing pains, and Hutchison 3G Austria faced a number of business...
Provided by Hewlett-Packard (HP)
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Case Studies
Reshape the Model of Success and Accelerate the Take-Off of Business: HP Helped COSCONET (Beijing) Implement ITSM Phase II Project
Sep 2009
COSCONET (Beijing) Co., Ltd. (hereinafter referred to as "COSCONET (Beijing)") is a specialized information technology and service provider. COSCONET (Beijing) has developed software products on...
Provided by Hewlett-Packard (HP)
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Case Studies
Smartworld Has a Bright Future Thanks to HP Software
Nov 2009
Smartworld, a leading next-generation Information Communication Technology (ICT) managed services provider, offers end-to-end, industry-specific solutions and services to enterprise markets. The...
Provided by Hewlett-Packard (HP)
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White Papers
IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination
Feb 2006
Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. This executive level...
Provided by Borland Software
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Case Studies
Corenet Relies on IBM Tivoli Netcool Software to Help It Deliver Competitive Service Levels
Feb 2009
Corenet Oy was challenged to monitor various IT infrastructure components in its customers' networks, Corenet needed to consolidate its management information so it could resolve problems more...
Provided by IBM
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White Papers
Minimize IT Risk With a Business Focused Capacity Plan
Mar 2006
For many years Capacity Planning has been looked upon as a mainstream technical discipline. Whilst planning the future capacity of these entities is an absolute necessity for the infrastructure...
Provided by Better Management.com
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White Papers
Assessment of IT Governance - A Prioritization of Cobit
Feb 2006
A shared view on the definition of IT governance is lacking and practitioners do not use present IT governance frameworks to support their decision-making. This paper presents an Architecture...
Provided by KTH - Royal Institute of Technology
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Webcasts
BMC Remedy ITSM On Demand Demo
Mar 2010
The attendee of this webcast will learn how to leverage the power of BMC Remedy through the simplicity of SaaS in a webinar hosted by BMC Software demoing BMC Remedy IT Service Management Suite On...
Provided by BMC Software
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Webcasts
Now Available in the Cloud: BMC's Industry-Leading IT Service Management Solution
Feb 2010
BMC Remedy IT Service Management Suite is now available On Demand (via "Software as a Service," or SaaS). The On Demand solution is based on BMC's industry-leading service management suite, which...
Provided by BMC Software
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Webcasts
Lower ITSM Support Costs by 20% to 40% With Support Automation
Feb 2010
ABMC has a new product called Tific Support Automation for BMC Remedy ITSM. It enables organizations to lower IT Service Support costs by - reducing the number of support calls - lowering...
Provided by BMC Software
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Webcasts
Catch the Buzz: BlackBerry Enterprise Server 5.0 for BMC Remedy ITSM
Sep 2009
Mobilizing BMC Remedy IT Service Management applications on smartphones is now safer and easier with the new BlackBerry Enterprise Server version 5.0. The attendee of this webcast will learn how...
Provided by BMC Software
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Webcasts
Improve Incident Response Times Up to 85%
Aug 2009
The attendee of this webcast will learn how to use alert management to reduce or even eliminate business-impacting events. The attendee will see what these companies accomplished with alert...
Provided by BMC Software
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Webcasts
Do More With Less: Extend BMC Remedy to Your BlackBerry!
Jul 2009
BMC has a new product called Aeroprise Mobility for BMC Remedy. It enables organizations to quickly mobilize their BMC Remedy applications onto BlackBerry Smartphone's. The attendee will learn how...
Provided by BMC Software
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Case Studies
CIBER Significantly Improves Customer Service Levels and Reduces Costs With CA Software
Jul 2008
CIBER is a global IT services company that builds, integrates and supports applications and infrastructures for business and government clients. CIBER is committed to delivering IT outsourcing...
Provided by CA
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Webcasts
The Register Webcast - Thinking about moving to service delivery?
Jan 2011
Thinking about moving to service delivery? Published: 1 Jan 2011 For years, most organizations have been managing the components of IT, with a primary focus on the performance and availability of...
Provided by CA
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White Papers
CA Solution Brief: Content Aware Identity and Access Management
Mar 2011
CA Content-Aware Identity and Access Management (IAM) solutions enable you to control user identities, access, and information use. You can achieve more effective compliance, reduce IT risk, and...
Provided by CA
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Whitepapers
Meeting the Access Security Requirements of Sec. 404 of the Sarbanes-Oxley Act in a Heterogeneous UNIX/Linux Environment
Mar 2011
PowerBroker® Servers works to protect the integrity of data across heterogeneous UNIX/Linux systems to help bring your IT systems into compliance especially with the SOX section 404 requirements...
Provided by BeyondTrust
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White Papers
Integrated System Management and Support
Feb 2011
In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos, with different...
Provided by Oracle
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White Papers
Improving Efficiency of Backup Reprovisioning in WDM Networks
Jan 2008
Protection techniques for optical networks mainly rely on pre-allocated backup bandwidth, which may not be able to provide full protection guarantee when multiple failures occur in a network. To...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
EMA: Data Center Management
Jun 2010
Enterprise Management Associates (EMA) devotes considerable time to discussing current and desired IT management technologies with CIOs and other IT operations personnel. This paper focuses on...
Provided by Cisco Systems
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White Papers
CC-Pi: A Constraint-Based Language for Specifying Service Level Agreements
Jun 2007
Service Level Agreements (SLA) are a key issue in Service Oriented Computing. SLA contracts specify client requirements and service guarantees, with emphasis on Quality of Service (Cost,...
Provided by University of Pisa
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White Papers
On Predictability of System Anomalies in Real World
Jun 2010
As computer systems become increasingly complex, system anomalies have become major concerns in system management. In this paper, the authors present a comprehensive measurement study to quantify...
Provided by North Carolina State University
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White Papers
QoS Policies and Architecture for Cache/Memory in CMP Platforms
Jun 2007
In this paper, the authors propose a QoS-enabled memory architecture for CMP platforms that addresses this problem. The QoS-enabled memory architecture enables more cache resources (i.e. Space)...
Provided by Association for Computing Machinery
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White Papers
On Resource Sharing and Careful Overbooking for Network Virtualization
May 2009
Network Virtualization implies the need for sharing network resources. However, exclusive resource allocation to users drives blocking probabilities and cost while potentially leaving precious...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Multi-Objective Monitoring for SLA Compliance
Dec 2008
Service Level Agreements (SLAs) define performance guarantees made by service providers, e.g, in terms of packet loss, delay, delay variation, and network availability. In this paper, the authors...
Provided by COLGATE UNIVERSITY
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White Papers
PRESS: PRedictive Elastic ReSource Scaling for Cloud Systems
Jan 2011
Cloud systems require elastic resource allocation to minimize resource provisioning costs while meeting Service Level Objectives (SLOs). In this paper, the authors present a novel PRedictive...
Provided by North Carolina State University
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White Papers
An SLA Perspective on the Router Buffer Sizing Problem
Oct 2007
In this paper, the authors discuss recent work on buffer sizing in the context of an ISP's need to offer and guarantee competitive Service Level Agreements (SLAs) to its customers. Since SLAs...
Provided by University of Wisconsin
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White Papers
Unified SOA tools align business and IT
Jan 2011
IT pros anticipate big gains from an integrated SOA suite that includes pre-integration with BPM technology, an IDG survey has found. The top benefit: the ability to strategically align...
Provided by Oracle
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White Papers
Virtualization: Evolution in the Datacenter
Jan 2011
Information technology needs are rapidly evolving as data centers are becoming service centers that have to deliver instantly, on demand, 24x7, continually and rapidly responding to changing...
Provided by Oracle
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Case Studies
Catholic Health East Improves Problem Resolution With CA Oblicore Guarantee
Aug 2010
Catholic Health East is a multi-institutional health system. It is the largest provider of home healthcare services in the USA. To measure the effectiveness of the IT experience for customers,...
Provided by CA
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Case Studies
ING Improves IT Service Quality for Its BIS Division With Oblicore
May 2010
The number one financial services company in the Benelux home market, ING provides a wide array of banking, insurance and asset management services to customers in over 50 countries. To ensure...
Provided by CA
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White Papers
Addressing the Root Causes of Inefficiency in Data Protection
Dec 2009
The continued upward trending of data growth, spending cuts driven by current economic factors and pressure to meet increasingly inflexible Service Level Agreements (SLAs) continue to beleaguer IT...
Provided by Enterprise Strategy Group
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Podcasts
TechNet Radio: Microsoft Services and IT Service Management: MOF Vs. ITIL
Dec 2010
In this podcast the speakers describes the differences between the Microsoft Operations Framework and ITIL and how it can benefit IT Pros and their organizations better their processes and...
Provided by Microsoft
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White Papers
Building a Scalable Microsoft Hyper-V Architecture on the Hitachi Universal Storage Platform Family
Apr 2009
Increasingly, organizations are turning to server virtualization because of the important business and IT benefits it provides. Organizations that virtualize their server environments are able to...
Provided by Hitachi Data Systems
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White Papers
Bringing Order To The Chaos of IT Management - Business Driven IT Management
Dec 2010
The traditional approach to IT management has not been able to address the fundamental challenges in IT operations. Many IT organizations are unable to break out of the reactive, firefighting mode...
Provided by Oracle
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Whitepapers
White paper: The CIO Perspective; To Be Great at IT, You Must Be Great at BPM
Dec 2010
From the Board level on down, IT is being pushed to deliver "more for less." This is the major mandate for IT leadership. I call it "FBC - Faster, Better, Cheaper." BPM is a construction tool -...
Provided by IBM
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Webcasts
Connectivity - Considering moving to Cloud? Developing strategy, provisioning plan and good SOA governance is a must
Dec 2010
Cloud Computing is rapidly driving real business value. The advancements in IT virtualization, rapid provisioning and hardened security are transforming how businesses derive benefits from IT,...
Provided by IBM
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White Papers
Towards Job-Specific Service Level Agreements in the Cloud
Nov 2009
To attract more users to commercially available computing, services have to specify clearly the charges, duties, liabilities and penalties in Service Level Agreements (SLAs). This paper builds on...
Provided by University of Surrey
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Whitepapers
IBM's Tivoli Foundations Deliver Versatile Service Management Solutions Optimized for Mid-Tier Environments
Oct 2010
While most of the management marketplace has targeted high-end enterprises seeking scalability and breadth of functionality in the management of critical IT services, smaller and mid-tier...
Provided by IBM
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White Papers
Application-Aware Performance Management
Sep 2010
Application awareness is now an essential component of any network performance management solution. Learn how the leading solutions for application-aware network performance management stack up...
Provided by Riverbed
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Webcasts
The Emergence of Service Assurance in Enterprise IT
Oct 2010
As the complexity of IT environments continues to increase, the capability to balance that complexity with cost and end-user productivity has become more and more challenging. CA Technologies...
Provided by CA
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Whitepapers - Video
Business Driven IT Management
Oct 2010
Watch this video whiteboard to learn how a comprehensive enterprise management approach can increase business agility and IT efficiency with integrated IT management and support processes, all...
Provided by Oracle
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Whitepapers
Sageza Snapshot: IBM Systems Migration Assurance
Oct 2010
In this analyst snapshot, Clay Ryder, President, The Sageza Group, discusses the factors that drive IT systems migrations, and reviews how the IBM Systems Migration Assurance package helps...
Provided by IBM
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Whitepapers
Five Challenges To ITIL Best Practices Adoption
Sep 2010
ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter...
Provided by Global Knowledge
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White Papers
Get Direct Insight into Intel IT's Best Practices
Oct 2010
The IT@Intel program connects IT professionals around the world with their IT peers inside our organization - sharing lessons learned, methods and strategies. Our goal is simple: Share the Intel...
Provided by Intel
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Webcasts
Your Business Moves Faster When You're At the Controls
Sep 2010
What are the top strategies to expand visibility of all business operations? How can you reduce your time-to-value? If you're looking for a better, timelier way to respond to the changing...
Provided by Progress Software
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White Papers
Oracle VM Server for SPARC Enabling a Flexible, Efficient IT Infrastructure
Jun 2010
IT organizations constantly seek technology that can lower the cost and complexity of managing ever-expanding compute environments. Toward that end, enterprises need strategies and tools that help...
Provided by Oracle
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Whitepapers
Getronics reduces time to market from as long as four weeks to a few hours with IBM software
Sep 2010
Getronics, a computer service company, needed to decrease the amount of time it took to build new hosted services for their clients. Getronics' new Utility Hosting service is built on a dynamic...
Provided by IBM
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White Papers
The Rise of Service Level Management in ITIL V3
Feb 2010
Never lose sight of the importance that Service Level Management brings to both the Business and IT. SL M is the liaison between the business and IT and provides ongoing communication and updates...
Provided by CA
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Whitepapers
Optimized Virtualization with Citrix, Dell & Intel
Aug 2010
To succeed in today's increasingly complex and demanding business environments, IT departments must be able to take on greater workloads, support greater demand for user productivity and manage...
Provided by Dell, Inc., Intel, Inc. & Citrix Systems
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Case Studies
Siemens Achieves Continuous Improvement Through Six Sigma, ITIL With VMware VCenter Configuration Manager
Jun 2010
Siemens IT Solutions and Services, Inc. is an internationally leading provider of IT solutions and services. Siemens IT Solutions and Services, in its ongoing efforts to optimize processes, sought...
Provided by VMware
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Whitepapers
Asset Management in the Utilities Industry
Aug 2010
This paper reviews the trends and issues facing the utilities industry. It also discusses why and how asset and service management offers solutions for addressing these and other critical issues...
Provided by IBM
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Whitepapers
IBM Maximo Asset Management:Energy solutions for the U.S. Federal government
Aug 2010
This white paper describes the value IBM has created for the U.S. Federal government through the application of knowledge management to the business of facilities management. Leveraging the best...
Provided by IBM
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Whitepapers
IT service management in an uncertain economy: Resetting IT priorities in the financial services industry.
Aug 2010
Recent economic turmoil and uncertainty are driving important changes in how financial services organizations are investing in IT, according to a global survey of CIOs and other IT investment...
Provided by IBM
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White Papers
ITIL Process and Problem Resolution
Oct 2005
How does the organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs, and lowering incident resolution times?...
Provided by iConclude
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White Papers
Kaseya Industry Alert: Top Ten IT Systems Management Pain Points
Apr 2010
From dealing with rogue "IT hobbyists" to naive bosses, Kaseya presents common IT systems management pain points and our solutions. Did you know that more than 40 percent of total resolution time...
Provided by Kaseya International
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Webcasts
Designing & Implementing an Actionable Configuration Management Database (CMDB)
Apr 2006
The notion of a Configuration Management Database (CMDB) remains a confusing and sometimes even arcane topic to many in the enterprise management industry today. However, the CMDB as the IT...
Provided by BladeLogic
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Whitepapers
Intel Xeon Processor 5600 Series Product Brief
Apr 2010
In many organizations, IT infrastructure has begun to constrain business efficiency and growth. For the past decade, IT has rapidly added low-cost hardware to accommodate business growth. But with...
Provided by Intel
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White Papers
Barnes Banking Co. Customer Case Study
Apr 2010
Learn how the combination of Intel Modular Server and VMware technology helped Barnes Bank increase performance, lower IT cost and simplify IT challenges.
Provided by VMware
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White Papers
Chittenden Bank Customer Snapshot
Apr 2010
VMware® and Intel-based servers allowed Chittenden Bank to create a centralized virtual infrastructure that was more scalable and manageable which kept IT headcount lean and saved thousands of...
Provided by VMware
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White Papers
Todd Herman Associates Customer Snapshot
Apr 2010
See how Todd Herman Associates improved reliability of their IT systems by switching over to a virtual infrastructure by using VMware® and Intel® technology to increase IT stability while...
Provided by VMware
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Case Studies
CA Saves $16 Million and More Than 25 Years of Developers?: Time by Automating Provisioning for Labs on Demand Service
Mar 2010
CA's thousands of developers need access to a variety of server platforms to create and test code for new products and releases. Demand for test systems can vary considerably. To fulfill these...
Provided by CA
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Case Studies
IBM Case Study: Commerzbank-Client Video
Nov 2009
Commerzbank is the third largest private bank in Germany, and one of the leading financial institutions in Europe. The major challenge IT staff face is the complexity of the bank's infrastructure....
Provided by IBM
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White Papers
How to Do Capacity Planning
Jan 2010
It is very common for an IT organization to manage system performance in a reactionary fashion, analyzing and correcting performance problems as users report them. When problems occur, hopefully...
Provided by TeamQuest
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Webcasts
The Impact of Cloud Computing on IT Service Management
Mar 2010
For the past 30 years, IT Organizations have been providing IT Service Support to their customers and users?and during this time everyone has witnessed great evolution and maturity in the...
Provided by BMC Software
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Webcasts
BMC Remedy ITSM On Demand Product Demo
Jan 2010
This webcast will throw light on BMC Remedy ITSM.
Provided by BMC Software
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Webcasts
Hear About the Hottest Trends in IT Service Desk
Mar 2010
How to take advantage of the mobile applications that are impacting the IT service management community? The presenters will discuss trends in mobile applications that are impacting IT service...
Provided by BMC Software
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Whitepapers
Best Practices: Software-as-a-Service for IT Service Management
Apr 2009
It is tempting to react to the downturn in the economy by cutting costs across the board, including investments in customer satisfaction. However, customers will not put up with poor service in...
Provided by Hewlett-Packard (HP)
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White Papers
Integrating Service Level Agreements and Balanced Score Cards Within Your Relationship Management
Oct 2008
There are numerous software providers who exclusively focus on SLA and/or BSC management and can provide excellent tools to effectively manage the criteria for these initiatives. Some of the more...
Provided by Upside Software
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Downloads
Xangati for ESX (ESX 3.5)
May 2010
Xangati for ESX is a virtual appliance that provides VM-to-Anything visibility for VMware environments. Xangati delivers visibility into any VM's communications activity (VM-to-VM, VM-to-app,...
Provided by Xangati
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Downloads
Xangati for ESX (ESX 4.x)
May 2010
Xangati for ESX is a virtual appliance that provides VM-to-Anything visibility for VMware environments. Xangati delivers visibility into any VM's communications activity (VM-to-VM, VM-to-app,...
Provided by Xangati
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Whitepapers
Service Level Management of Differentiated Services Networks With Active Policies
Jan 2012
This paper describes a hierarchical architecture of active policies that performs the management of a differentiated services network to provide the best possible quality of service to users and...
Provided by Universidade Federal de Pernambuco
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Whitepapers
IBM Global CIO Study - Implications for IT Managers
Dec 2009
Today's most successful CIOs have grown into full-fledged business leaders. They have accomplished this transformation by both providing sound IT services and by assuming leadership roles to...
Provided by IBM
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Whitepapers
Staying aloft in tough times. Why smart, innovative businesses are turning to cloud computing
Apr 2009
As IT budgets continue to be stretched, cloud computing is enabling CIOs to do more with less. Virtualization, standardization and other fundamental features of cloud computing are lowering the...
Provided by IBM
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Whitepapers
Identify and leverage your existing service life cycles
Mar 2008
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make...
Provided by IBM
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Webcasts
GTS Service Management
Jan 2010
This service management flash demo from GTS takes you through the overall service management landscape, client success stories, the GTS Service Management portfolio, benefits as outlined by...
Provided by IBM
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Case Studies
Tinker Federal Credit Union Increases Member Satisfaction With Intelligent Workload Automation
Sep 2008
With an IBM Service Management Solution, Tinker Federal Credit Union has reduced costs by up to $225,000 annually, extended branch hours and increased energy efficiency - all critical in...
Provided by IBM
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Case Studies
Major Telecom Saves 10 Million EUR With IBM Maximo Mobile Work Manager
Apr 2010
In a race to market against its competitors, a major telecommunications company sought to be the first provider of high-quality 3G mobile services and capture early market leadership. The company...
Provided by IBM
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Case Studies
Star Technology Meets Stringent SLAs With IBM Service Management Solutions: An IBM Cloud Computing QuickView
Jul 2009
Star needed to meet stringent Service Level Agreements (SLAs) to help ensure that its customers' operations were always available. Star chose IBM Service Management solutions for service quality...
Provided by IBM
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Case Studies
Maxis Mobile Sdn Bhd: Improving Management Consistency With Management Development Program
Oct 2009
Maxis decided it needed to develop a stream of capable managers, with consistent values and ways of approaching personnel management across the Maxis organization. By adapting the IBM Management...
Provided by IBM
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Case Studies
TelstraClear Strengthens Quality of Triple-Play, Next-Generation Offerings With Real-Time Service Management
Jul 2009
TelstraClear Limited wanted to gain end-to-end visibility of infrastructure to strengthen service quality and facilitate new product rollouts. TelstraClear Limited deployed a service management...
Provided by IBM
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White Papers
Service Portfolio Management: Manage IT for Business Value
Feb 2010
Years of acquiring and managing IT from a problem-fix and techno-speak perspective put the technology function at odds with what business customers expect - demonstrable business value. Business...
Provided by CA
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White Papers
Service Level Management: A CA Service Management Process Map
Jan 2010
The main objective of Service Level Management is to build and maintain a customer oriented focus, moving away from traditional based thinking in "Systems" to "Service" based thinking. This often...
Provided by CA
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White Papers
Managing Service Levels in Distributed Applications
Mar 2010
Composite applications - such as Service-Oriented Architecture (SOA), cloud, Web 2.0, business process management, and Web services systems - bring a compelling set of opportunities to enterprise...
Provided by Oracle
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Webcasts
System Center Operations Manager to BMC Remedy Integration Pack Demo
Feb 2010
The presenter builds a point-to-point integration between Microsoft System Center Operations Manager and BMC Remedy. By following this demonstration one will be able to monitor Operations Manager...
Provided by Microsoft
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White Papers
Oracle Enterprise Manager 11g Configuration Management Pack: Delivering Open, Integrated and Application Aware Configuration Management
Apr 2010
Oracle Enterprise Manager 11g Configuration Management Pack supports Oracle and Non-Oracle software enabling management of IT configurations through a broad and deep coverage of configuration...
Provided by Oracle
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White Papers
Management of Systems and Services Made Simple With the Oracle Solaris Service Management Facility: Best Practices for Oracle Solaris 10 in the Datacenter
Apr 2010
Older UNIX operating systems, such as Oracle Solaris 8 and Oracle Solaris 9, include a set of services - a set of individual applications that execute as a single process - that start at boot time...
Provided by Oracle
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Webcasts
Business Insights Webcast: Application Virtualization (App-V) Enterprise Return on Investment
Jun 2010
Quantifying the business value of IT investment is vital in today's tough economic climate. Every investment is expected to show strong and tangible financial return. To help organizations assess...
Provided by Microsoft
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Whitepapers
Understanding HP BladeSystem Matrix Technology
Jun 2010
The effort to meet the demands of business and still hold the line of costs is leading to a dramatic rise in IT sprawl as more and more computing resources proliferate throughout the business, but...
Provided by Hewlett-Packard (HP)
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White Papers
Managing Oracle Database with Oracle Enterprise Manager Grid Control 11g
Jun 2010
IT organizations are under extreme pressure as growing management needs conflict with shrinking resources. To close the manageability gap and ensure optimal IT performance, IT organizations must...
Provided by Oracle
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White Papers
Oracle Enterprise Manager 11g
Jun 2010
Traditional IT Management approach lacks a detailed understanding of the processes and transactions supported by business applications. Such management tools are generally focused on managing...
Provided by Oracle
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Presentations
Business Transaction & End Use Experience Management - Free Video!
Jun 2010
Join this chalk talk discussion to see what happens when you combine end-user experience monitoring and business transaction management. This video introduces OpTier's new offering that's...
Provided by OpTier Inc.
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Webcasts
Video: Next Generation Application Management
Jun 2010
Join Larry Ellison as he talks about managing Fusion Applications with Oracle Enterprise Manager; see how Oracle bridges the gap between business activities, business service levels, and IT...
Provided by Oracle
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Webcasts
Video: Oracle Enterprise Manager Saved GE Over $250k Annually in Application Management Costs
Jun 2010
Discover how Oracle Enterprise Manager saved GE over $250,000 annually in application management costs.
Provided by Oracle
