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service level management
(686 results)-
Case Studies
Updating Remote Systems in Minutes
Sep 2009
Dell needed to streamline the system it used to manage kiosks at its own stores, when it adopted the model of partnering with retail chains. The manual process included Dell distributing tens of...
Provided by Dell
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Case Studies
Austrian Airlines Takes Project Management to New Heights of Efficiency
Dec 2008
The IT department at Austrian Airlines faced a growing queue of major IT initiatives. The largest of projects involved upgrading the airlines' systems for booking flights and checking in...
Provided by Compuware
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Case Studies
Ballard Spahr Achieves Proactive IT Approach Through ITSM Implementation
Aug 2008
Founded in 1886, Ballard Spahr Andrews & Ingersoll, LLP is a multi-practice, AmLaw 100 firm with an exceptional record of client service. When an outside consultant rated Ballard Spahr's IT...
Provided by Compuware
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Case Studies
CEVA Seamlessly Merges Its IT Portfolio Using Compuware Changepoint
Sep 2008
CEVA, one of the world's largest transport and logistics companies, has more than 50,000 employees in over a hundred countries. CEVA wanted to ensure business continued as usual during a merger...
Provided by Compuware
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Case Studies
Changepoint Helps High-Flying Software House Keep to Timetable
May 2009
Datalex is a leading provider of travel distribution software and solutions that enable global travel industry suppliers and distributors to deliver increased content and choice to their customers...
Provided by Compuware
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Case Studies
Healthcare Network Achieves Automation Goals With Help of Vantage
Mar 2009
The Detroit Medical Center (DMC) is Southeast Michigan's leading healthcare provider, operating eight facilities with 3,000 credentialed physicians. Detroit Medical Center (DMC) chose to...
Provided by Compuware
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Case Studies
Dole Teams Up With Compuware for Proactive Problem Resolution
Jan 2010
Dole Food Company is the world's largest producer and marketer of high-quality fresh fruit and produce. A lack of visibility into numerous issues within mission-critical applications and the...
Provided by Compuware
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Case Studies
E. on IS Uses Compuware Vantage to Ensure Smooth Migration to New Data Centres
Jan 2009
E.ON IS, the IT service provider for the E.ON Group, previously hosted applications from servers at a number of data centres located across the UK and Europe. To combat rising power and...
Provided by Compuware
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Case Studies
Bank Tackles Inefficient Problem Resolution
Aug 2008
EDS, a leading global technology services company, provides La Caixa Bank with a business process outsourcing solution. La Caixa Bank needed visibility into business-relevant metrics and...
Provided by Compuware
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Case Studies
IT Service Provider Improves Client Satisfaction With Proactive Applications Management
Oct 2008
As a worldwide IT service provider with customers ranging from small companies to the Global 1000, Getronics has an extensive IT infrastructure. Getronics decided to improve the application...
Provided by Compuware
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Case Studies
Improving Customer Care for Mobile Data Service Providers
Oct 2009
Customer retention is a critical ingredient to successful business growth for mobile data service providers. Mobile service providers have difficulty managing call center operations effectively...
Provided by Compuware
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Case Studies
Lapointe Rosenstein L.L.P. Provides Better Service With Same Staff
Jan 2009
No matter what size the firm, in order to stay competitive and satisfy clients, IT must support a large number of applications. For a small international law firm, like Lapointe Rosenstein, that...
Provided by Compuware
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Case Studies
Environmental Organization Gains Workflow Visibility and Greater Financial Accountability
Aug 2008
Environmental issues look set to dominate the agenda in the 21st century. The council wanted to better understand how employees were deployed, improve visibility of workflow and gain greater...
Provided by Compuware
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Case Studies
Pinsent Masons Excels in Application Performance Troubleshooting
Mar 2009
The merger between Pinsent and Masons created a U.K. top ten law firm with more than 240 partners, a legal team of 900 people and over 1,500 staff in total. After a merger, Pinsent Masons was...
Provided by Compuware
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Case Studies
Network Monitoring Helps Improve Troubleshooting and Performance for New York State
Jan 2009
With 18,000 users and 1,400 sites, one Citrix-based service was critical for the functioning of a major New York state government unit. QoS Networking had to determine the reason for poor...
Provided by Compuware
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Case Studies
Software Firm Overcomes Limits of First-Generation Web System to Create "Rich Web" Product - Ahead of Its Time
Oct 2008
Established in 1986, Raindrop Information Systems is a global leader in property management systems. This provider of property management software needed to create a "Rich web" interface before...
Provided by Compuware
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Case Studies
End-User Experience Insight Leads Reed Smith to Datacenter Consolidation Success
Oct 2008
As a worldwide law firm with more than 1,500 attorneys in 23 offices, Reed Smith has an extensive IT infrastructure. Reed Smith decided to consolidate datacenters and move to a centralized Citrix...
Provided by Compuware
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Case Studies
SDWorx Uses Changepoint to Track Consultant Time, Billing and IT Planning
Jan 2009
SDWorx is continually growing, and with a number of business divisions using different time tracking systems, the company was keen to consolidate systems in order to reduce inter-departmental...
Provided by Compuware
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Case Studies
The Auto Club Group - AAA Attains Executive-Level Visibility Into Critical Application Performance
Dec 2008
As part of an effort to modernize, The Auto Club Group - AAA sought to convert its core Sales and Service application from a Windows to an AIX environment. AAA needed a systematic and effective...
Provided by Compuware
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Case Studies
Law Firm Improves Productivity by Minimizing Troubleshooting Time
Dec 2008
Time is money. Especially for tightly run law firms like Ungaretti & Harris. The firm Ungaretti & Harris needed to change its way of handling IT problems. Instead of just reacting to issues as...
Provided by Compuware
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Case Studies
BMC Software Case Study: CSC Australia
Mar 2009
One of the major challenges facing IT infrastructure and services providers is multisourcing. There is a growing tendency for customers to use a selection of specialist providers, rather than...
Provided by BMC Software
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Case Studies
Tata Motors Ltd. Scales Up IT Service Management to Support Globalization
Mar 2008
Tata Motors Ltd. wanted to ensure high performance and availability of business-critical systems that enable the company to design and manufacture high-quality, affordable vehicles. The BMC Remedy...
Provided by BMC Software
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Case Studies
Efficient IT Service Management Increases Competitiveness for Sunrise Communications AG
Apr 2008
Sunrise was faced with the challenge of replacing the existing service desk so that it could continue to cope with increasing requirements. Its main aim was to increase user friendliness and to...
Provided by BMC Software
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Case Studies
BMC Software Case Study: BT Financial Group
Jan 2009
Business IT is a relative newcomer to process automation. Whereas automotive and heavy equipment manufacturers have used software to smart-wire products and eliminate wearyingly repeatable tasks...
Provided by BMC Software
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Case Studies
BMC Software Case Study: CARFAX
Mar 2009
The CARFAX business model is built on delivering information electronically - and instantaneously. When critical IT systems are down, revenue stops. What's more, the auto dealers and financial...
Provided by BMC Software
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Case Studies
BMC Software Case Study: KBC
Jan 2010
Belgium's leading financial services organizations - KBC - has achieved with the support of Business Service Management (BSM). Under pressure to maximize the value of the mainframe, the company...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Chicago Board Options Exchange
Apr 2009
CBOE's sophisticated IT infrastructure supports huge volumes. It has handled peak message rates exceeding 255,000 messages per second, with daily message totals approaching two billion. High...
Provided by BMC Software
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Whitepapers
How IBM InfoSphere Change Data Capture Can Be an Integral Part of an Event-Driven Architecture and Service Oriented Architecture
Apr 2008
The only constant is change, continuing change, inevitable change. Winning companies sense, anticipate and proactively respond to change, the rest trail behind. Business Agility, the ability to...
Provided by IBM
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Webcasts
The Role of Capacity Planning in Service Level Management
Apr 2006
This webinar explains how one can integrate SLM and Capacity Planning processes to great benefit, guarantee service levels with minimum resources now and in the future, provision new services to...
Provided by TeamQuest
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White Papers
Kaseya Industry Alert: Top Ten IT Systems Management Pain Points
Apr 2010
From dealing with rogue "IT hobbyists" to naive bosses, Kaseya presents common IT systems management pain points and our solutions. Did you know that more than 40 percent of total resolution time...
Provided by Kaseya International
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Whitepapers
Intel Xeon Processor 5600 Series Product Brief
Apr 2010
In many organizations, IT infrastructure has begun to constrain business efficiency and growth. For the past decade, IT has rapidly added low-cost hardware to accommodate business growth. But with...
Provided by Intel
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White Papers
Barnes Banking Co. Customer Case Study
Apr 2010
Learn how the combination of Intel Modular Server and VMware technology helped Barnes Bank increase performance, lower IT cost and simplify IT challenges.
Provided by VMware
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White Papers
Chittenden Bank Customer Snapshot
Apr 2010
VMware® and Intel-based servers allowed Chittenden Bank to create a centralized virtual infrastructure that was more scalable and manageable which kept IT headcount lean and saved thousands of...
Provided by VMware
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White Papers
Todd Herman Associates Customer Snapshot
Apr 2010
See how Todd Herman Associates improved reliability of their IT systems by switching over to a virtual infrastructure by using VMware® and Intel® technology to increase IT stability while...
Provided by VMware
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Case Studies
CA Saves $16 Million and More Than 25 Years of Developers?: Time by Automating Provisioning for Labs on Demand Service
Mar 2010
CA's thousands of developers need access to a variety of server platforms to create and test code for new products and releases. Demand for test systems can vary considerably. To fulfill these...
Provided by CA
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Case Studies
IBM Case Study: Commerzbank-Client Video
Nov 2009
Commerzbank is the third largest private bank in Germany, and one of the leading financial institutions in Europe. The major challenge IT staff face is the complexity of the bank's infrastructure....
Provided by IBM
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Webcasts
BMC Remedy ITSM On Demand Product Demo
Jan 2010
This webcast will throw light on BMC Remedy ITSM.
Provided by BMC Software
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Whitepapers
Best Practices: Software-as-a-Service for IT Service Management
Apr 2009
It is tempting to react to the downturn in the economy by cutting costs across the board, including investments in customer satisfaction. However, customers will not put up with poor service in...
Provided by Hewlett-Packard (HP)
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White Papers
Integrating Service Level Agreements and Balanced Score Cards Within Your Relationship Management
Oct 2008
There are numerous software providers who exclusively focus on SLA and/or BSC management and can provide excellent tools to effectively manage the criteria for these initiatives. Some of the more...
Provided by Upside Software
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Downloads
Xangati for ESX (ESX 3.5)
May 2010
Xangati for ESX is a virtual appliance that provides VM-to-Anything visibility for VMware environments. Xangati delivers visibility into any VM's communications activity (VM-to-VM, VM-to-app,...
Provided by Xangati
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Whitepapers
Asset Management in the Utilities Industry
Aug 2010
This paper reviews the trends and issues facing the utilities industry. It also discusses why and how asset and service management offers solutions for addressing these and other critical issues...
Provided by IBM
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Whitepapers
IBM Maximo Asset Management:Energy solutions for the U.S. Federal government
Aug 2010
This white paper describes the value IBM has created for the U.S. Federal government through the application of knowledge management to the business of facilities management. Leveraging the best...
Provided by IBM
-
Whitepapers
IT service management in an uncertain economy: Resetting IT priorities in the financial services industry.
Aug 2010
Recent economic turmoil and uncertainty are driving important changes in how financial services organizations are investing in IT, according to a global survey of CIOs and other IT investment...
Provided by IBM
-
Webcasts
Mobile BMC Remedy OnDemand - Endless Possibilities
May 2010
Imagine a help desk in the clouds that one can access anywhere, anytime. From zero infrastructure hassles to always-on apps, attend this webcast to learn about the endless possibilities BMC Remedy...
Provided by BMC Software
-
Webcasts
Wondering How to Avoid Application Outages?
Aug 2010
Increasingly, critical business services rely on the availability and performance of essential middleware application components. It's imperative that IT keep middleware and related application...
Provided by BMC Software
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Whitepapers
Mastering Problem Management
Aug 2010
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization...
Provided by Global Knowledge
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Case Studies
Bank of Finland Achieves More With Less Resources
Jun 2010
The Bank of Finland is the country's central bank and a member of the Eurosystem. It is responsible for managing currency supply and foreign exchange reserves in Finland. Since the introduction of...
Provided by CA
-
Case Studies
Raymond James Enhances Service Quality and Reduces Costs With Improved Request and Asset Management
Jan 2010
To continue meeting the company's Service 1st SM objectives, the IT department needs to respond quickly to user requests for new hardware and software. The department was heavily reliant on manual...
Provided by CA
-
Case Studies
University of New South Wales Improves IT Service Quality and Cost Control With Centralised Management
May 2010
To achieve its academic goals within cost constraints, UNSW is focused on breaking down barriers between faculties and disciplines, providing a more consistent level of service delivery. The...
Provided by CA
-
Case Studies
FIS Enhances Service Levels for 9,000 Financial Institutions With Increased Systems Visibility and Automation
Mar 2010
A problem with FIS's IT infrastructure could not only result in a breach of its service level agreement for 99.999 percent uptime but also impact customer revenues and FIS's reputation. While...
Provided by CA
-
Case Studies
Turkish Aerospace Industries, Inc. Safeguards Productivity and Competitive Advantage With Automated IT Management
Jan 2010
Providing staff with continuous access to advanced IT systems is crucial if TAI is to meet customer expectations and manufacturing deadlines. To ensure IT availability can be achieved without...
Provided by CA
-
Case Studies
Dai Nippon Printing Generates 93.5% ROI With the BMC Change Management Solution and ITIL
Jan 2009
Dai Nippon Printing Co., Ltd. (DNP) is a leader in printing services in Japan. DNP had identified 15 key issues that were deemed critical to the success of the program, and focused on the four...
Provided by BMC Software
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Case Studies
Emerging Reseller Provides Large-Company Service
Jul 2008
TBL Networks, Inc. wanted to compete against larger resellers and provide excellent customer service. The challenge was to reduce costs. TBL Networks, Inc. made employees always reachable at the...
Provided by Cisco Systems
-
Case Studies
FusionStorm Cuts Customer SLA Deployment Time 80 Percent With Service Level Management From Nimsoft
Jun 2009
The company is a pioneer in this cost-effective, highly efficient segment of enterprise computing which, instead of placing hardware and software on customer premises, delivers the necessary...
Provided by Nimsoft
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Whitepapers
BRMS Whitepaper: Agile Decision Services: How IBM ILOG's Business Rule Management System Helps Organizations Deliver Fast Time to Value for Business and IT
Aug 2010
This paper explores the challenges that organizations face in trying to deliver quick time-to -value for IT projects and achieve the status of 'agile enterprise'. It illustrates how IBM®...
Provided by IBM
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Webcasts
The Role of Service Portfolio & Service Catalog in Service Level Management
Jun 2010
With the advent of ITIL v3, Service Portfolio Management and Service Level Management each play significant roles to empower continual service improvement; however, often companies treat each of...
Provided by CA
-
Webcasts
Effective Service Design Is a "Creature" of Habit
Jul 2010
Several of Stephen Covey's "7 habits of Highly Effective People" have direct correlation to designing an effective service. Habit 2 "Begin with the End in Mind" reminds one to have a vision of...
Provided by CA
-
Webcasts
The Art of Cultural Change: Making Change Stick (on Demand Webinar)
Jan 2010
People are naturally resistant to change. One prefers the pain of what they know to the fear of what one doesn't. But overcoming this resistance and driving behavioral change is the key to a...
Provided by CastlePointe
-
White Papers
Business-Driven IT Management
Jul 2010
It's a well-known fact that over 70% of an IT budget goes to "keeping the lights on" and a big part is the cost of managing your IT environment. Traditional IT management uses a wide variety of...
Provided by Oracle
-
Whitepapers
Innovation Through End-to-End Unified Networking Solutions
Jun 2010
Businesses are increasingly forced to enable new services like supply chain automation, business analytics, manufacturing systems automation, ordering systems, and customer relationship...
Provided by Hewlett-Packard (HP)
-
Webcasts
HP - Application Management in 2010: how to manage your internal and cloud apps
Jul 2010
Watch and learn from the experts at featured analyst firm, Gartner, Inc., and HP on solutions that allow IT organizations to detect, prioritize, isolate, diagnose, repair, and prevent problems...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Business Continuity: Improve End-to-End Management
Jul 2010
Businesses are demanding more from their IT operations. You have to deliver new services - to support new business processes - and you have to do it quickly and reliably. You have to give the...
Provided by IBM
-
Whitepapers
Visibility, Management, and Control of IT Infrastructures
Jun 2010
IT operations are often stuck in a fix-and-fiddle mentality where every new service requires more maintenance, repair, and fiddling with gear. Rather than innovating to drive the organization...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Server and Storage Optimization for Network Management and Performance
Jun 2010
Managing a network of servers is the art of managing trade-offs. Want to be sure you're able to meet all the terms of your Service Level Agreement? It's easy. Just overbuild, overspend, and...
Provided by Hewlett-Packard (HP)
-
White Papers
Spreadsheets and Workforce Management
Apr 2008
This paper deals with the topic of user profiling for semantic browsing in medical digital libraries. The paper shares how through group profiling semantic browsing can be customized by...
Provided by Verint Systems
-
Case Studies
PBS&J Drives Caller Satisfaction With Voxeo-Powered 511 Phone Applications
Jan 2010
PBS&J deals in transportation planning, design, program management, traffic operations and construction management. The company has 80 offices and employs 3,900 people. Pursuant to a directive...
Provided by Voxeo
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White Papers
Automated Deployment Services for Notebooks & Desktops
Jun 2010
PC deployments present a complex set of challenges that are both costly and disruptive. From image and application management to data and settings.
Provided by Dell, Inc. & Intel, Inc.
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Webcasts
Video: Oracle Enterprise Manager Saved GE Over $250k Annually in Application Management Costs
Jun 2010
Discover how Oracle Enterprise Manager saved GE over $250,000 annually in application management costs.
Provided by Oracle
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Webcasts
Video: Next Generation Application Management
Jun 2010
Join Larry Ellison as he talks about managing Fusion Applications with Oracle Enterprise Manager; see how Oracle bridges the gap between business activities, business service levels, and IT...
Provided by Oracle
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Presentations
Business Transaction & End Use Experience Management - Free Video!
Jun 2010
Join this chalk talk discussion to see what happens when you combine end-user experience monitoring and business transaction management. This video introduces OpTier's new offering that's...
Provided by OpTier Inc.
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White Papers
Oracle Enterprise Manager 11g
Jun 2010
Traditional IT Management approach lacks a detailed understanding of the processes and transactions supported by business applications. Such management tools are generally focused on managing...
Provided by Oracle
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White Papers
Managing Oracle Database with Oracle Enterprise Manager Grid Control 11g
Jun 2010
IT organizations are under extreme pressure as growing management needs conflict with shrinking resources. To close the manageability gap and ensure optimal IT performance, IT organizations must...
Provided by Oracle
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Whitepapers
Understanding HP BladeSystem Matrix Technology
Jun 2010
The effort to meet the demands of business and still hold the line of costs is leading to a dramatic rise in IT sprawl as more and more computing resources proliferate throughout the business, but...
Provided by Hewlett-Packard (HP)
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Webcasts
Business Insights Webcast: Application Virtualization (App-V) Enterprise Return on Investment
Jun 2010
Quantifying the business value of IT investment is vital in today's tough economic climate. Every investment is expected to show strong and tangible financial return. To help organizations assess...
Provided by Microsoft
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White Papers
Management of Systems and Services Made Simple With the Oracle Solaris Service Management Facility: Best Practices for Oracle Solaris 10 in the Datacenter
Apr 2010
Older UNIX operating systems, such as Oracle Solaris 8 and Oracle Solaris 9, include a set of services - a set of individual applications that execute as a single process - that start at boot time...
Provided by Oracle
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White Papers
Oracle Enterprise Manager 11g Configuration Management Pack: Delivering Open, Integrated and Application Aware Configuration Management
Apr 2010
Oracle Enterprise Manager 11g Configuration Management Pack supports Oracle and Non-Oracle software enabling management of IT configurations through a broad and deep coverage of configuration...
Provided by Oracle
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Webcasts
System Center Operations Manager to BMC Remedy Integration Pack Demo
Feb 2010
The presenter builds a point-to-point integration between Microsoft System Center Operations Manager and BMC Remedy. By following this demonstration one will be able to monitor Operations Manager...
Provided by Microsoft
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White Papers
Managing Service Levels in Distributed Applications
Mar 2010
Composite applications - such as Service-Oriented Architecture (SOA), cloud, Web 2.0, business process management, and Web services systems - bring a compelling set of opportunities to enterprise...
Provided by Oracle
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White Papers
Service Level Management: A CA Service Management Process Map
Jan 2010
The main objective of Service Level Management is to build and maintain a customer oriented focus, moving away from traditional based thinking in "Systems" to "Service" based thinking. This often...
Provided by CA
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White Papers
Knowledge Management: A CA Service Management Process Map
Jan 2010
The objective of Knowledge Management is to provide the right information to the right place or person at the right time. By embedding Knowledge Management into other ITIL processes, knowledge...
Provided by CA
-
White Papers
Spreadsheets and Workforce Management
Apr 2008
This paper deals with the topic of user profiling for semantic browsing in medical digital libraries. The paper shares how through group profiling semantic browsing can be customized by...
Provided by Verint Systems
-
Whitepapers
Server and Storage Optimization for Network Management and Performance
Jun 2010
Managing a network of servers is the art of managing trade-offs. Want to be sure you're able to meet all the terms of your Service Level Agreement? It's easy. Just overbuild, overspend, and...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Visibility, Management, and Control of IT Infrastructures
Jun 2010
IT operations are often stuck in a fix-and-fiddle mentality where every new service requires more maintenance, repair, and fiddling with gear. Rather than innovating to drive the organization...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Business Continuity: Improve End-to-End Management
Jul 2010
Businesses are demanding more from their IT operations. You have to deliver new services - to support new business processes - and you have to do it quickly and reliably. You have to give the...
Provided by IBM
-
Webcasts
HP - Application Management in 2010: how to manage your internal and cloud apps
Jul 2010
Watch and learn from the experts at featured analyst firm, Gartner, Inc., and HP on solutions that allow IT organizations to detect, prioritize, isolate, diagnose, repair, and prevent problems...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Innovation Through End-to-End Unified Networking Solutions
Jun 2010
Businesses are increasingly forced to enable new services like supply chain automation, business analytics, manufacturing systems automation, ordering systems, and customer relationship...
Provided by Hewlett-Packard (HP)
-
White Papers
Business-Driven IT Management
Jul 2010
It's a well-known fact that over 70% of an IT budget goes to "keeping the lights on" and a big part is the cost of managing your IT environment. Traditional IT management uses a wide variety of...
Provided by Oracle
-
Webcasts
The Art of Cultural Change: Making Change Stick (on Demand Webinar)
Jan 2010
People are naturally resistant to change. One prefers the pain of what they know to the fear of what one doesn't. But overcoming this resistance and driving behavioral change is the key to a...
Provided by CastlePointe
-
Webcasts
Effective Service Design Is a "Creature" of Habit
Jul 2010
Several of Stephen Covey's "7 habits of Highly Effective People" have direct correlation to designing an effective service. Habit 2 "Begin with the End in Mind" reminds one to have a vision of...
Provided by CA
-
Webcasts
The Role of Service Portfolio & Service Catalog in Service Level Management
Jun 2010
With the advent of ITIL v3, Service Portfolio Management and Service Level Management each play significant roles to empower continual service improvement; however, often companies treat each of...
Provided by CA
-
Whitepapers
BRMS Whitepaper: Agile Decision Services: How IBM ILOG's Business Rule Management System Helps Organizations Deliver Fast Time to Value for Business and IT
Aug 2010
This paper explores the challenges that organizations face in trying to deliver quick time-to -value for IT projects and achieve the status of 'agile enterprise'. It illustrates how IBM®...
Provided by IBM
-
Case Studies
FusionStorm Cuts Customer SLA Deployment Time 80 Percent With Service Level Management From Nimsoft
Jun 2009
The company is a pioneer in this cost-effective, highly efficient segment of enterprise computing which, instead of placing hardware and software on customer premises, delivers the necessary...
Provided by Nimsoft
-
Case Studies
Emerging Reseller Provides Large-Company Service
Jul 2008
TBL Networks, Inc. wanted to compete against larger resellers and provide excellent customer service. The challenge was to reduce costs. TBL Networks, Inc. made employees always reachable at the...
Provided by Cisco Systems
-
Case Studies
Dai Nippon Printing Generates 93.5% ROI With the BMC Change Management Solution and ITIL
Jan 2009
Dai Nippon Printing Co., Ltd. (DNP) is a leader in printing services in Japan. DNP had identified 15 key issues that were deemed critical to the success of the program, and focused on the four...
Provided by BMC Software
-
Case Studies
Turkish Aerospace Industries, Inc. Safeguards Productivity and Competitive Advantage With Automated IT Management
Jan 2010
Providing staff with continuous access to advanced IT systems is crucial if TAI is to meet customer expectations and manufacturing deadlines. To ensure IT availability can be achieved without...
Provided by CA
-
Case Studies
FIS Enhances Service Levels for 9,000 Financial Institutions With Increased Systems Visibility and Automation
Mar 2010
A problem with FIS's IT infrastructure could not only result in a breach of its service level agreement for 99.999 percent uptime but also impact customer revenues and FIS's reputation. While...
Provided by CA
-
Case Studies
University of New South Wales Improves IT Service Quality and Cost Control With Centralised Management
May 2010
To achieve its academic goals within cost constraints, UNSW is focused on breaking down barriers between faculties and disciplines, providing a more consistent level of service delivery. The...
Provided by CA
-
Case Studies
Raymond James Enhances Service Quality and Reduces Costs With Improved Request and Asset Management
Jan 2010
To continue meeting the company's Service 1st SM objectives, the IT department needs to respond quickly to user requests for new hardware and software. The department was heavily reliant on manual...
Provided by CA
-
Case Studies
Bank of Finland Achieves More With Less Resources
Jun 2010
The Bank of Finland is the country's central bank and a member of the Eurosystem. It is responsible for managing currency supply and foreign exchange reserves in Finland. Since the introduction of...
Provided by CA
-
Webcasts
Wondering How to Avoid Application Outages?
Aug 2010
Increasingly, critical business services rely on the availability and performance of essential middleware application components. It's imperative that IT keep middleware and related application...
Provided by BMC Software
-
Webcasts
Mobile BMC Remedy OnDemand - Endless Possibilities
May 2010
Imagine a help desk in the clouds that one can access anywhere, anytime. From zero infrastructure hassles to always-on apps, attend this webcast to learn about the endless possibilities BMC Remedy...
Provided by BMC Software
-
Whitepapers
Autonomic Configuration Adaptation Based on Simulation-Generated State-Transition Models
Jun 2011
Configuration management is a complex task, even for experienced system administrators, which makes self-managing systems a particularly desirable solution. This paper describes a novel...
Provided by University of Alberta
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Whitepapers
Maintaining and Evolving Service Level Agreements: Motivation and Case Study
Jul 2011
Inter-organization service-oriented compositions are governed by Service Level Agreements (SLAs). While the software is maintained and evolved in response to changing business requirements or...
Provided by University of Alberta
-
Whitepapers
IT service management in an uncertain economy: Resetting IT priorities in the financial services industry.
Aug 2010
Recent economic turmoil and uncertainty are driving important changes in how financial services organizations are investing in IT, according to a global survey of CIOs and other IT investment...
Provided by IBM
-
Whitepapers
IBM Maximo Asset Management:Energy solutions for the U.S. Federal government
Aug 2010
This white paper describes the value IBM has created for the U.S. Federal government through the application of knowledge management to the business of facilities management. Leveraging the best...
Provided by IBM
-
Whitepapers
Asset Management in the Utilities Industry
Aug 2010
This paper reviews the trends and issues facing the utilities industry. It also discusses why and how asset and service management offers solutions for addressing these and other critical issues...
Provided by IBM
-
Case Studies
Siemens Achieves Continuous Improvement Through Six Sigma, ITIL With VMware VCenter Configuration Manager
Jun 2010
Siemens IT Solutions and Services, Inc. is an internationally leading provider of IT solutions and services. Siemens IT Solutions and Services, in its ongoing efforts to optimize processes, sought...
Provided by VMware
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Whitepapers
Optimized Virtualization with Citrix, Dell & Intel
Aug 2010
To succeed in today's increasingly complex and demanding business environments, IT departments must be able to take on greater workloads, support greater demand for user productivity and manage...
Provided by Dell, Inc., Intel, Inc. & Citrix Systems
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White Papers
The Rise of Service Level Management in ITIL V3
Feb 2010
Never lose sight of the importance that Service Level Management brings to both the Business and IT. SL M is the liaison between the business and IT and provides ongoing communication and updates...
Provided by CA
-
Whitepapers
Getronics reduces time to market from as long as four weeks to a few hours with IBM software
Sep 2010
Getronics, a computer service company, needed to decrease the amount of time it took to build new hosted services for their clients. Getronics' new Utility Hosting service is built on a dynamic...
Provided by IBM
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White Papers
Oracle VM Server for SPARC Enabling a Flexible, Efficient IT Infrastructure
Jun 2010
IT organizations constantly seek technology that can lower the cost and complexity of managing ever-expanding compute environments. Toward that end, enterprises need strategies and tools that help...
Provided by Oracle
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Webcasts
Your Business Moves Faster When You're At the Controls
Sep 2010
What are the top strategies to expand visibility of all business operations? How can you reduce your time-to-value? If you're looking for a better, timelier way to respond to the changing...
Provided by Progress Software
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White Papers
Get Direct Insight into Intel IT's Best Practices
Oct 2010
The IT@Intel program connects IT professionals around the world with their IT peers inside our organization - sharing lessons learned, methods and strategies. Our goal is simple: Share the Intel...
Provided by Intel
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Whitepapers
Sageza Snapshot: IBM Systems Migration Assurance
Oct 2010
In this analyst snapshot, Clay Ryder, President, The Sageza Group, discusses the factors that drive IT systems migrations, and reviews how the IBM Systems Migration Assurance package helps...
Provided by IBM
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Whitepapers - Video
Business Driven IT Management
Oct 2010
Watch this video whiteboard to learn how a comprehensive enterprise management approach can increase business agility and IT efficiency with integrated IT management and support processes, all...
Provided by Oracle
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Webcasts
The Emergence of Service Assurance in Enterprise IT
Oct 2010
As the complexity of IT environments continues to increase, the capability to balance that complexity with cost and end-user productivity has become more and more challenging. CA Technologies...
Provided by CA
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White Papers
Application-Aware Performance Management
Sep 2010
Application awareness is now an essential component of any network performance management solution. Learn how the leading solutions for application-aware network performance management stack up...
Provided by Riverbed
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Whitepapers
IBM's Tivoli Foundations Deliver Versatile Service Management Solutions Optimized for Mid-Tier Environments
Oct 2010
While most of the management marketplace has targeted high-end enterprises seeking scalability and breadth of functionality in the management of critical IT services, smaller and mid-tier...
Provided by IBM
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White Papers
Towards Job-Specific Service Level Agreements in the Cloud
Nov 2009
To attract more users to commercially available computing, services have to specify clearly the charges, duties, liabilities and penalties in Service Level Agreements (SLAs). This paper builds on...
Provided by University of Surrey
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Webcasts
Connectivity - Considering moving to Cloud? Developing strategy, provisioning plan and good SOA governance is a must
Dec 2010
Cloud Computing is rapidly driving real business value. The advancements in IT virtualization, rapid provisioning and hardened security are transforming how businesses derive benefits from IT,...
Provided by IBM
