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service level management
(684 results)-
Case Studies
FusionStorm Cuts Customer SLA Deployment Time 80 Percent With Service Level Management From Nimsoft
Jun 2009
The company is a pioneer in this cost-effective, highly efficient segment of enterprise computing which, instead of placing hardware and software on customer premises, delivers the necessary...
Provided by Nimsoft
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Case Studies
Emerging Reseller Provides Large-Company Service
Jul 2008
TBL Networks, Inc. wanted to compete against larger resellers and provide excellent customer service. The challenge was to reduce costs. TBL Networks, Inc. made employees always reachable at the...
Provided by Cisco Systems
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Case Studies
Dai Nippon Printing Generates 93.5% ROI With the BMC Change Management Solution and ITIL
Jan 2009
Dai Nippon Printing Co., Ltd. (DNP) is a leader in printing services in Japan. DNP had identified 15 key issues that were deemed critical to the success of the program, and focused on the four...
Provided by BMC Software
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Case Studies
Turkish Aerospace Industries, Inc. Safeguards Productivity and Competitive Advantage With Automated IT Management
Jan 2010
Providing staff with continuous access to advanced IT systems is crucial if TAI is to meet customer expectations and manufacturing deadlines. To ensure IT availability can be achieved without...
Provided by CA
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Case Studies
FIS Enhances Service Levels for 9,000 Financial Institutions With Increased Systems Visibility and Automation
Mar 2010
A problem with FIS's IT infrastructure could not only result in a breach of its service level agreement for 99.999 percent uptime but also impact customer revenues and FIS's reputation. While...
Provided by CA
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Case Studies
University of New South Wales Improves IT Service Quality and Cost Control With Centralised Management
May 2010
To achieve its academic goals within cost constraints, UNSW is focused on breaking down barriers between faculties and disciplines, providing a more consistent level of service delivery. The...
Provided by CA
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Case Studies
Raymond James Enhances Service Quality and Reduces Costs With Improved Request and Asset Management
Jan 2010
To continue meeting the company's Service 1st SM objectives, the IT department needs to respond quickly to user requests for new hardware and software. The department was heavily reliant on manual...
Provided by CA
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Case Studies
Bank of Finland Achieves More With Less Resources
Jun 2010
The Bank of Finland is the country's central bank and a member of the Eurosystem. It is responsible for managing currency supply and foreign exchange reserves in Finland. Since the introduction of...
Provided by CA
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Webcasts
Wondering How to Avoid Application Outages?
Aug 2010
Increasingly, critical business services rely on the availability and performance of essential middleware application components. It's imperative that IT keep middleware and related application...
Provided by BMC Software
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Webcasts
Mobile BMC Remedy OnDemand - Endless Possibilities
May 2010
Imagine a help desk in the clouds that one can access anywhere, anytime. From zero infrastructure hassles to always-on apps, attend this webcast to learn about the endless possibilities BMC Remedy...
Provided by BMC Software
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Whitepapers
Autonomic Configuration Adaptation Based on Simulation-Generated State-Transition Models
Jun 2011
Configuration management is a complex task, even for experienced system administrators, which makes self-managing systems a particularly desirable solution. This paper describes a novel...
Provided by University of Alberta
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Whitepapers
Maintaining and Evolving Service Level Agreements: Motivation and Case Study
Jul 2011
Inter-organization service-oriented compositions are governed by Service Level Agreements (SLAs). While the software is maintained and evolved in response to changing business requirements or...
Provided by University of Alberta
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Whitepapers
IT service management in an uncertain economy: Resetting IT priorities in the financial services industry.
Aug 2010
Recent economic turmoil and uncertainty are driving important changes in how financial services organizations are investing in IT, according to a global survey of CIOs and other IT investment...
Provided by IBM
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Whitepapers
IBM Maximo Asset Management:Energy solutions for the U.S. Federal government
Aug 2010
This white paper describes the value IBM has created for the U.S. Federal government through the application of knowledge management to the business of facilities management. Leveraging the best...
Provided by IBM
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Whitepapers
Asset Management in the Utilities Industry
Aug 2010
This paper reviews the trends and issues facing the utilities industry. It also discusses why and how asset and service management offers solutions for addressing these and other critical issues...
Provided by IBM
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Case Studies
Siemens Achieves Continuous Improvement Through Six Sigma, ITIL With VMware VCenter Configuration Manager
Jun 2010
Siemens IT Solutions and Services, Inc. is an internationally leading provider of IT solutions and services. Siemens IT Solutions and Services, in its ongoing efforts to optimize processes, sought...
Provided by VMware
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Whitepapers
Optimized Virtualization with Citrix, Dell & Intel
Aug 2010
To succeed in today's increasingly complex and demanding business environments, IT departments must be able to take on greater workloads, support greater demand for user productivity and manage...
Provided by Dell, Inc., Intel, Inc. & Citrix Systems
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White Papers
The Rise of Service Level Management in ITIL V3
Feb 2010
Never lose sight of the importance that Service Level Management brings to both the Business and IT. SL M is the liaison between the business and IT and provides ongoing communication and updates...
Provided by CA
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Whitepapers
Getronics reduces time to market from as long as four weeks to a few hours with IBM software
Sep 2010
Getronics, a computer service company, needed to decrease the amount of time it took to build new hosted services for their clients. Getronics' new Utility Hosting service is built on a dynamic...
Provided by IBM
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White Papers
Oracle VM Server for SPARC Enabling a Flexible, Efficient IT Infrastructure
Jun 2010
IT organizations constantly seek technology that can lower the cost and complexity of managing ever-expanding compute environments. Toward that end, enterprises need strategies and tools that help...
Provided by Oracle
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Webcasts
Your Business Moves Faster When You're At the Controls
Sep 2010
What are the top strategies to expand visibility of all business operations? How can you reduce your time-to-value? If you're looking for a better, timelier way to respond to the changing...
Provided by Progress Software
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White Papers
Get Direct Insight into Intel IT's Best Practices
Oct 2010
The IT@Intel program connects IT professionals around the world with their IT peers inside our organization - sharing lessons learned, methods and strategies. Our goal is simple: Share the Intel...
Provided by Intel
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Whitepapers
Sageza Snapshot: IBM Systems Migration Assurance
Oct 2010
In this analyst snapshot, Clay Ryder, President, The Sageza Group, discusses the factors that drive IT systems migrations, and reviews how the IBM Systems Migration Assurance package helps...
Provided by IBM
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Whitepapers - Video
Business Driven IT Management
Oct 2010
Watch this video whiteboard to learn how a comprehensive enterprise management approach can increase business agility and IT efficiency with integrated IT management and support processes, all...
Provided by Oracle
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Webcasts
The Emergence of Service Assurance in Enterprise IT
Oct 2010
As the complexity of IT environments continues to increase, the capability to balance that complexity with cost and end-user productivity has become more and more challenging. CA Technologies...
Provided by CA
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White Papers
Application-Aware Performance Management
Sep 2010
Application awareness is now an essential component of any network performance management solution. Learn how the leading solutions for application-aware network performance management stack up...
Provided by Riverbed
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Whitepapers
IBM's Tivoli Foundations Deliver Versatile Service Management Solutions Optimized for Mid-Tier Environments
Oct 2010
While most of the management marketplace has targeted high-end enterprises seeking scalability and breadth of functionality in the management of critical IT services, smaller and mid-tier...
Provided by IBM
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White Papers
Towards Job-Specific Service Level Agreements in the Cloud
Nov 2009
To attract more users to commercially available computing, services have to specify clearly the charges, duties, liabilities and penalties in Service Level Agreements (SLAs). This paper builds on...
Provided by University of Surrey
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Webcasts
Connectivity - Considering moving to Cloud? Developing strategy, provisioning plan and good SOA governance is a must
Dec 2010
Cloud Computing is rapidly driving real business value. The advancements in IT virtualization, rapid provisioning and hardened security are transforming how businesses derive benefits from IT,...
Provided by IBM
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Whitepapers
White paper: The CIO Perspective; To Be Great at IT, You Must Be Great at BPM
Dec 2010
From the Board level on down, IT is being pushed to deliver "more for less." This is the major mandate for IT leadership. I call it "FBC - Faster, Better, Cheaper." BPM is a construction tool -...
Provided by IBM
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White Papers
Bringing Order To The Chaos of IT Management - Business Driven IT Management
Dec 2010
The traditional approach to IT management has not been able to address the fundamental challenges in IT operations. Many IT organizations are unable to break out of the reactive, firefighting mode...
Provided by Oracle
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White Papers
Building a Scalable Microsoft Hyper-V Architecture on the Hitachi Universal Storage Platform Family
Apr 2009
Increasingly, organizations are turning to server virtualization because of the important business and IT benefits it provides. Organizations that virtualize their server environments are able to...
Provided by Hitachi Data Systems
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Podcasts
TechNet Radio: Microsoft Services and IT Service Management: MOF Vs. ITIL
Dec 2010
In this podcast the speakers describes the differences between the Microsoft Operations Framework and ITIL and how it can benefit IT Pros and their organizations better their processes and...
Provided by Microsoft
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White Papers
Addressing the Root Causes of Inefficiency in Data Protection
Dec 2009
The continued upward trending of data growth, spending cuts driven by current economic factors and pressure to meet increasingly inflexible Service Level Agreements (SLAs) continue to beleaguer IT...
Provided by Enterprise Strategy Group
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Case Studies
ING Improves IT Service Quality for Its BIS Division With Oblicore
May 2010
The number one financial services company in the Benelux home market, ING provides a wide array of banking, insurance and asset management services to customers in over 50 countries. To ensure...
Provided by CA
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Case Studies
Catholic Health East Improves Problem Resolution With CA Oblicore Guarantee
Aug 2010
Catholic Health East is a multi-institutional health system. It is the largest provider of home healthcare services in the USA. To measure the effectiveness of the IT experience for customers,...
Provided by CA
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White Papers
Virtualization: Evolution in the Datacenter
Jan 2011
Information technology needs are rapidly evolving as data centers are becoming service centers that have to deliver instantly, on demand, 24x7, continually and rapidly responding to changing...
Provided by Oracle
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White Papers
Unified SOA tools align business and IT
Jan 2011
IT pros anticipate big gains from an integrated SOA suite that includes pre-integration with BPM technology, an IDG survey has found. The top benefit: the ability to strategically align...
Provided by Oracle
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White Papers
An SLA Perspective on the Router Buffer Sizing Problem
Oct 2007
In this paper, the authors discuss recent work on buffer sizing in the context of an ISP's need to offer and guarantee competitive Service Level Agreements (SLAs) to its customers. Since SLAs...
Provided by University of Wisconsin
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White Papers
PRESS: PRedictive Elastic ReSource Scaling for Cloud Systems
Jan 2011
Cloud systems require elastic resource allocation to minimize resource provisioning costs while meeting Service Level Objectives (SLOs). In this paper, the authors present a novel PRedictive...
Provided by North Carolina State University
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Case Studies
IT Service Provider Improves Client Satisfaction With Proactive Applications Management
Oct 2008
As a worldwide IT service provider with customers ranging from small companies to the Global 1000, Getronics has an extensive IT infrastructure. Getronics decided to improve the application...
Provided by Compuware
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Case Studies
Bank Tackles Inefficient Problem Resolution
Aug 2008
EDS, a leading global technology services company, provides La Caixa Bank with a business process outsourcing solution. La Caixa Bank needed visibility into business-relevant metrics and...
Provided by Compuware
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Case Studies
E. on IS Uses Compuware Vantage to Ensure Smooth Migration to New Data Centres
Jan 2009
E.ON IS, the IT service provider for the E.ON Group, previously hosted applications from servers at a number of data centres located across the UK and Europe. To combat rising power and...
Provided by Compuware
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Case Studies
Dole Teams Up With Compuware for Proactive Problem Resolution
Jan 2010
Dole Food Company is the world's largest producer and marketer of high-quality fresh fruit and produce. A lack of visibility into numerous issues within mission-critical applications and the...
Provided by Compuware
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Case Studies
Healthcare Network Achieves Automation Goals With Help of Vantage
Mar 2009
The Detroit Medical Center (DMC) is Southeast Michigan's leading healthcare provider, operating eight facilities with 3,000 credentialed physicians. Detroit Medical Center (DMC) chose to...
Provided by Compuware
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Case Studies
Changepoint Helps High-Flying Software House Keep to Timetable
May 2009
Datalex is a leading provider of travel distribution software and solutions that enable global travel industry suppliers and distributors to deliver increased content and choice to their customers...
Provided by Compuware
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Case Studies
CEVA Seamlessly Merges Its IT Portfolio Using Compuware Changepoint
Sep 2008
CEVA, one of the world's largest transport and logistics companies, has more than 50,000 employees in over a hundred countries. CEVA wanted to ensure business continued as usual during a merger...
Provided by Compuware
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Case Studies
Ballard Spahr Achieves Proactive IT Approach Through ITSM Implementation
Aug 2008
Founded in 1886, Ballard Spahr Andrews & Ingersoll, LLP is a multi-practice, AmLaw 100 firm with an exceptional record of client service. When an outside consultant rated Ballard Spahr's IT...
Provided by Compuware
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Case Studies
Austrian Airlines Takes Project Management to New Heights of Efficiency
Dec 2008
The IT department at Austrian Airlines faced a growing queue of major IT initiatives. The largest of projects involved upgrading the airlines' systems for booking flights and checking in...
Provided by Compuware
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Case Studies
Updating Remote Systems in Minutes
Sep 2009
Dell needed to streamline the system it used to manage kiosks at its own stores, when it adopted the model of partnering with retail chains. The manual process included Dell distributing tens of...
Provided by Dell
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Case Studies
Going the Distance
Feb 2010
Founded in 1967, Cambrian College has 467 staff. Cambrian College staff required an online collaboration capability, but the college did not have IT staff available for the project. The college...
Provided by Dell
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Case Studies
Serco Chooses CA Service Management Technologies to Deliver Outsourced IT Services
Mar 2009
Serco Spa is the Italian branch of a UK services company present in 38 countries worldwide and with 2008 revenues of over £3 billion. Quality of IT service and the ability to define stringent...
Provided by CA
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Case Studies
Fashion Retailer s.Oliver Boosts Productivity With Streamlined IT Management Services and ITIL Best Practices
Mar 2008
s.Oliver has operations in more than 30 countries. As one of Germany's leading fashion retailers, it introduces 12 new collections every year and processes up to 350,000 items every day. s.Oliver...
Provided by CA
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Case Studies
TransUnion Improves Information Access for Half a Million Customers With More Efficient IT
Nov 2008
TransUnion provides credit and information management services to 50,000 businesses and tens of thousands of consumers around the world. To remain successful, the company must keep its operational...
Provided by CA
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Case Studies
US Airways' Merger Takes Off With Simplified and Scalable IT
Aug 2008
The airline's customer-facing services are increasingly reliant on technology - nearly a quarter of all bookings are now made via its website. With revenue generation, customer satisfaction and...
Provided by CA
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Case Studies
Elavon Safeguards One Billion Payment Transactions Every Year With Integrated IT Management
Jul 2008
Customers want their transactions processed quickly and accurately. The performance and availability of Elavon's processing systems is therefore key to maintaining service levels for its rapidly...
Provided by CA
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Case Studies
CIBER Significantly Improves Customer Service Levels and Reduces Costs With CA Software
Jul 2008
CIBER is a global IT services company that builds, integrates and supports applications and infrastructures for business and government clients. CIBER is committed to delivering IT outsourcing...
Provided by CA
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Webcasts
Do More With Less: Extend BMC Remedy to Your BlackBerry!
Jul 2009
BMC has a new product called Aeroprise Mobility for BMC Remedy. It enables organizations to quickly mobilize their BMC Remedy applications onto BlackBerry Smartphone's. The attendee will learn how...
Provided by BMC Software
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Webcasts
Improve Incident Response Times Up to 85%
Aug 2009
The attendee of this webcast will learn how to use alert management to reduce or even eliminate business-impacting events. The attendee will see what these companies accomplished with alert...
Provided by BMC Software
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Webcasts
Catch the Buzz: BlackBerry Enterprise Server 5.0 for BMC Remedy ITSM
Sep 2009
Mobilizing BMC Remedy IT Service Management applications on smartphones is now safer and easier with the new BlackBerry Enterprise Server version 5.0. The attendee of this webcast will learn how...
Provided by BMC Software
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Webcasts
Lower ITSM Support Costs by 20% to 40% With Support Automation
Feb 2010
ABMC has a new product called Tific Support Automation for BMC Remedy ITSM. It enables organizations to lower IT Service Support costs by - reducing the number of support calls - lowering...
Provided by BMC Software
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Webcasts
Now Available in the Cloud: BMC's Industry-Leading IT Service Management Solution
Feb 2010
BMC Remedy IT Service Management Suite is now available On Demand (via "Software as a Service," or SaaS). The On Demand solution is based on BMC's industry-leading service management suite, which...
Provided by BMC Software
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Webcasts
BMC Remedy ITSM On Demand Demo
Mar 2010
The attendee of this webcast will learn how to leverage the power of BMC Remedy through the simplicity of SaaS in a webinar hosted by BMC Software demoing BMC Remedy IT Service Management Suite On...
Provided by BMC Software
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Case Studies
Corenet Relies on IBM Tivoli Netcool Software to Help It Deliver Competitive Service Levels
Feb 2009
Corenet Oy was challenged to monitor various IT infrastructure components in its customers' networks, Corenet needed to consolidate its management information so it could resolve problems more...
Provided by IBM
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Whitepapers
Is Preventing Fragmentation Needed in Today's Environment?
Apr 2012
Today the number of files stored on volumes is much greater than in times past. The increase in the number of files not only necessitates larger storage capacities but, due to inherent...
Provided by Condusiv Technologies
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Case Studies
Smartworld Has a Bright Future Thanks to HP Software
Nov 2009
Smartworld, a leading next-generation Information Communication Technology (ICT) managed services provider, offers end-to-end, industry-specific solutions and services to enterprise markets. The...
Provided by Hewlett-Packard (HP)
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Case Studies
Reshape the Model of Success and Accelerate the Take-Off of Business: HP Helped COSCONET (Beijing) Implement ITSM Phase II Project
Sep 2009
COSCONET (Beijing) Co., Ltd. (hereinafter referred to as "COSCONET (Beijing)") is a specialized information technology and service provider. COSCONET (Beijing) has developed software products on...
Provided by Hewlett-Packard (HP)
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Case Studies
Hutchison 3G Austria Responds to Mobile Services Call
Feb 2010
Hutchison 3G Austria, based in Vienna, launched the first purely mobile multimedia network in Austria. With growth, however, come growing pains, and Hutchison 3G Austria faced a number of business...
Provided by Hewlett-Packard (HP)
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Case Studies
BT Financial Group Adopts Business Service Management from BMC
Jan 2009
BT Financial Group's first experience with BMC solutions was with BMC Performance Manager. From there BT adopted a blend of event and service impact management systems in BMC Event Manager and BMC...
Provided by BMC Software
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Webcasts
Virtual Lifecycle Management
Sep 2009
Overrun by virtual sprawl? Frustrated with the complexity of your virtual environment ? Struggling to balance agility with control? Join BMC and learn how IT organizations have addressed...
Provided by BMC Software
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White Papers
Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency
Dec 2009
Modernizing IT: Strategies for Improving Service and Reducing Costs. To meet business demands for higher levels of performance and availability - all while adding services and reducing costs - IT...
Provided by BMC Software
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White Papers
Understanding ITIL® Service Portfolio Management: An approach for implementing effective service lifecycle management
Jun 2008
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements...
Provided by BMC Software
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White Papers
Ride the Express Lane in the Journey to Speed ITIL® Adoption
Jun 2008
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely...
Provided by BMC Software
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White Papers
Crossing the Chasm Between the Service Desk and Operations
Jun 2008
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and...
Provided by BMC Software
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White Papers
Service Desk Consolidation Insight
Dec 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds...
Provided by BMC Software
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White Papers
Seven Ways ITIL Can Help You in an Economic Downturn
Dec 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of...
Provided by BMC Software
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White Papers
Efficiency and Cost Control in Network and Application Management
Mar 2010
Industry analyst Enterprise Management Associates white paper discusses how to shift from being efficiently reactive to problems towards a proactive, preventive approach. Learn three key...
Provided by Fluke Networks
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Case Studies
With HP Software, Audits Required for Compliance, Competitiveness, Take Minutes Instead of Hours; Efficiency, Visibility Dramatically Improved
Jan 2010
It's no surprise that a company like FICO would strive to manage its business technology intelligently. Known to consumers for its leading credit scoring service, FICO is also a world-class...
Provided by Hewlett-Packard (HP)
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Case Studies
Reshape the Model of Success and Accelerate the Take-Off of Business
Sep 2009
COSCONET (Beijing) Co., Ltd. (hereinafter referred to as "COSCONET (Beijing)") is a joint venture between COSCO Group and COSCO Network Limited. Help COSCONET (Beijing) further establish IT...
Provided by Hewlett-Packard (HP)
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White Papers
EMA Radar Report: Which Workload Automation Vendors are Best?
Jan 2009
Read how Enterprise Management Associates evaluates the workload automation offerings of BMC, CA, IBM, ASG, and several others. Hint: the report concludes, "BMC has the strongest product overall,...
Provided by BMC Software
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White Papers
Lay the Right IT Foundation with Dell and VMware
Jan 2009
From the desktop to the data center to the cloud, Dell and VMware deliver end-to-end virtualized infrastructure solutions that can help you achieve a simplified, more efficient, flexible,...
Provided by VMware & Dell
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White Papers
Xplus: A SQL-Tuning-Aware Query Optimizer
Oct 2009
The need to improve a suboptimal execution plan picked by the query optimizer for a repeatedly run SQL query arises routinely. Complex expressions, skewed or correlated data, and changing...
Provided by VLDB Endowment
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White Papers
Capping the Brown Energy Consumption of Internet Services at Low Cost
Jul 2010
The large amount of energy consumed by Internet services represents significant and fast-growing financial and environmental costs. Increasingly, services are exploring dynamic methods to minimize...
Provided by Rutgers University
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White Papers
Managing the Cost, Energy Consumption, and Carbon Footprint of Internet Services
Jun 2010
The large amount of energy consumed by Internet services represents significant and fast-growing financial and environmental costs. This paper introduces a general, optimization-based framework...
Provided by Association for Computing Machinery
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Whitepapers
Networking for a dynamic infrastructure: getting it right.
Apr 2011
Many organizations are turning to virtualization and consolidation of server and storage resources to help improve efficiency and performance in the data center. These solutions can help you...
Provided by IBM
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Whitepapers
X-Force 2010 Mid-year report
Apr 2011
Securing your systems, network and data is one of the most important tasks your IT team takes on. Read this report from IBM to get the latest information on threats facing IT systems today. The...
Provided by IBM
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Whitepapers
2010 IBM Global IT Risk Study
Apr 2011
With IT playing an increasingly critical role in today's 24x7, interconnected world and with government and industry oversight increasing, the IT risks that CIOs and IT leaders manage are becoming...
Provided by IBM
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Whitepapers
The Business Value of HP-UX 11i
Aug 2010
In today's dynamic business environment, the platform of choice is one that can easily adapt to the future, and HP-UX 11i running on HP Integrity servers represents the most flexible platform for...
Provided by Hewlett-Packard (HP)
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Whitepapers
Comparing HP-UX 11i V3 and Linux For Hosting Critical Workloads
Aug 2010
Some users in large organizations, in which multiple versions of UNIX are deployed, have set a goal of consolidating their UNIX systems over time on Linux distributions. Indeed, the capabilities...
Provided by Hewlett-Packard (HP)
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Case Studies
First Past the Post With Business-to-Business Offering
May 2010
Sporting Index is the world leader in online sports spread betting and the first company to introduce interactive online sports spread betting. Sporting Index needed to underpin its new business...
Provided by Intel
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White Papers
Online Convergent Charging
Apr 2011
Investigate the latest thinking on how to become more agile and customer-friendly while reducing operating costs and revenue leakage. With service and payment convergence, services can be bundled...
Provided by SAP
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White Papers
Client Virtualization
Dec 2010
For businesses with hundreds to thousands of endpoints, managing their devices can be an enormous challenge. Employees are more mobile than ever, working from home and on the road, and easy access...
Provided by CDW
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White Papers
Migrating-to-the-Cloud
Dec 2010
Today, users demand secure remote access to critical applications whenever they want them, from whatever device they use, wherever they happen to be. Consequently, the IT industry has been...
Provided by CDW
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White Papers
Virtualization-Infrastructure-Optimization-Reference-Guide
Dec 2010
IT leaders are on a continuous quest for a more efficient, flexible and better-performing infrastructure that supports the mission requirements of their businesses. To meet these goals, they're...
Provided by CDW
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Research
Creating the Strategic Plan for Today's IT
Jun 2006
IT's strategic plan is an essential tool to run IT like a business. The strategic plan for today's IT is different from the strategic plans that IT may have developed five years ago. It is...
Provided by Forrester Research
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White Papers
Turning Operational Risks into Returns
May 2011
Recent financial upheavals have resulted in a wave of increased regulations, and organizations are facing increasingly stringent government scrutiny and audit requirements. As a result, companies...
Provided by ANXeBusiness Corp
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White Papers
Service Mediation and Negotiation Bootstrapping as First Achievements Towards Self-Adaptable Cloud Services
Jul 2010
Nowadays, novel computing paradigms as for example Cloud Computing is gaining more and more on importance. In case of Cloud Computing users pay for the usage of the computing power provided as a...
Provided by Springer Science+Business Media
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White Papers
A Genetic Model for Pricing in Cloud Computing Markets
Apr 2011
Cloud Computing markets arise as an efficient way to allocate resources for the execution of tasks and services within a set of geographically dispersed providers from different organisations....
Provided by Technical University of Catalonia
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White Papers
Supporting the Evolution of Model-Driven Service-Oriented Systems: A Case Study on QoS-Aware Process-Driven SOAs
Jan 2011
Process-driven Service-Oriented Architectures (SOA) need to cope with constant changing requirements of various compliance requirements, such as Quality of Service (QoS) constraints within Service...
Provided by Vienna University of Technology
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Research
Invisible IT: Unplanned, Untracked, and Unmanaged
Mar 2007
Most IT organizations are faced with more demand than they can fulfill. This ranges from strategic demand for new projects that drive innovation to tactical demand for tasks like provisioning new...
Provided by Forrester Research
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Whitepapers
IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions
Apr 2006
This paper describes the critical importance of open standards1 for IT Service Management (ITSM). The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic...
Provided by IBM
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White Papers
Oracle Enterprise Manager 11g Configuration Management Pack
Apr 2010
In order to better manage IT configurations, enterprises seek strategic solutions that enable comprehensive management of the IT stack across the lifecycle of enterprise applications....
Provided by Oracle
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White Papers
A New IT-Convergence Service Design Framework
Jun 2009
In many countries, digital city or ubiquitous city (u-City) projects have been initiated to provide digitalized economic environments to cities. Recently in Korea, Kangwon Province has started the...
Provided by Kangwon National University
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Webcasts
Video - Tivoli Foundations Application Manager - Keep Your Applications Up & Running
Jun 2011
IBM Tivoli® Foundations™ Application Manager provides the capabilities a growing business needs to make sure that essential IT operations are up and running across network servers,...
Provided by IBM
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Whitepapers
Enterprise Management for the SMB?
Jun 2011
SMBs depend on IT just as much as larger organizations, but don't have the skilled personnel and management tools to ensure they have a highly available infrastructure that delivers predictable...
Provided by IBM
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Whitepapers
GHY Customer Reference: Architecting an IT transformation for increased business innovation
Jun 2011
GHY International, a provider of customs brokerage services, wanted to increase its ability to provide rapid, reliable service while focusing IT resources on delivering business value. Read this...
Provided by IBM
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Webcasts
On-Demand Webcast: Getting Network Out of Gridlock
Jun 2011
Building a network is easy. What isn't easy is avoiding the gridlock that comes with adding new technologies, applications, and end users to the mix. This network congestion can cost your company...
Provided by Quest Software, now a part of Dell
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Research
Step By Step: A Template for Marketing IT to the Business
May 2006
Many IT organizations are just beginning the journey toward more effectively marketing IT to their business constituents. But what is the right step-by-step approach to use to jump-start their...
Provided by Forrester Research
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Whitepapers
The evolving roles of IT Managers and CIOs. Findings from the 2010 Global IT Risk Study
Jul 2011
Mounting regulatory demands, the growth of 24x7 online business and the constant shadow of an uncertain economy underscore the importance of managing risk in all its forms. This overview of the...
Provided by IBM
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Whitepapers
Integrated service management and cloud computing: More than just technology best friends
Jul 2011
Cloud computing has become an increasingly popular means of delivering valuable, IT-enabled business services. And vital to being able to deliver, or even access, a cloud-based environment is...
Provided by IBM
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Whitepapers - Video
Remote Managed Infrastructure Services Flash Demo
Jul 2011
Change is an inevitable fact of life. As the pace of business continues to increase, it can be difficult to devote the time, staff and resources to planning for change. Businesses can end up with...
Provided by IBM
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Podcasts
Business Of IT Executive Workshop and Business of IT Dashboard
Jul 2011
Listen as Jeanine Cotter, VP of IT Strategy and Architecture Services, and Marie Wieck, VP of Middleware Services, both of IBM Global Technology Services discuss "The Business of IT." This...
Provided by IBM
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White Papers
Meeting the Challenge of Service Request Management
Apr 2007
Enterprises are looking to technology to help them streamline their service request and fulfillment processes end to end. BMC Software is helping customers in this area by extending its Business...
Provided by BMC Software
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White Papers
Innovations in managing IT service quality
Jul 2011
The ongoing global economic recession has left no business, budget, or IT organization unscathed. Corporations, forced to do more with fewer resources, are demanding greater economies of scale....
Provided by CA
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White Papers
How to assure customers of the quality and availability of business services
Jul 2011
As IT organisations are increasingly measured by their relationship to revenue, employee productivity and business success, the more they need to visualise, analyse and manage how the components...
Provided by CA
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Webcasts
Configuration Management Database Population and Dependency Mapping
May 2007
The need for and awareness around Configuration Management DataBases (CMDBs) to track infrastructure items and their relationships continues to grow while business demands and mission critical...
Provided by Symantec
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White Papers
Cost-Effective ERP Software-Five Secrets to Stretching Your IT Budget
Jul 2011
You want to support a growing business with valuable software and IT support, but you have limited budget and resources. Outdated applications and countless integration challenges leave you little...
Provided by SAP
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Whitepapers
Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise Server Virtualization.
Jul 2011
Virtualization has moved to the forefront of many organizations' IT agendas, because it reduces both the number of physical servers required and the associated costs. This independent study by...
Provided by IBM
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Whitepapers
The Right Foundation for Growing Global
Jul 2011
This landmark research reveals new insights into the real business value of integrated business applications, including cost reductions, data visibility and net income increases. (Bloomberg...
Provided by SAP
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Whitepapers
Remote Monitoring and Management
The Key to Proactive, Efficient IT Service DeliveryJul 2011
As businesses emerge from the difficult economic recession, they need to continue the low-cost and high productivity practices that allowed them to successfully weather the storm. Specifically for...
Provided by LabTech Software
