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help desk
(293 results)-
Case Studies
Becoming a Proactive Software Solutions Provider - An XYPRO Technology Corporation Case Study
Jun 2008
XYPRO Technology Corporation provides consulting services and software products to companies who manage and transport business-critical data on a large or very large scale. With a growing business...
Provided by PhaseWare
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Case Studies
Hornbill~s Supportworks Meets the University of Sheffield~s Challenge for Campus IT Service Desk
Mar 2008
With over 24,000 students from 118 countries and almost 6,000 members of staff, the University of Sheffield is one of the UK's leading and largest universities. Like many large organisations, the...
Provided by Hornbill Systems
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Case Studies
Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst
Apr 2009
Northgate Information Solutions (IS) Limited, a leading Managed Service Provider (MSP), manages "Mission critical" services for 500,000 users across the UK, supporting more than 125,000 desktops...
Provided by Axios Systems
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Case Studies
Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
Apr 2009
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to...
Provided by Axios Systems
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Case Studies
Epicor Software Case Study: US Airways Federal Credit Union
Jan 2008
In creating an online banking venue for its members, US Airways FCU formed its Electronic Services Department, with responsibility for managing all member requests and issues about the online...
Provided by Epicor Software
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Case Studies
Epicor Software Case Study: Joint Service International
Dec 2007
Joint Service International (JSI) is the European licencee of O'Neill, a sports fashion company renowned for its surfing, winter sports and casual clothing. From its European headquarters in...
Provided by Epicor Software
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Case Studies
Epicor Software Case Study: Physician Sales and Service
Dec 2007
Physician Sales & Service, Inc. (PSS) was founded in 1983 with a mission to fulfill the inventory needs of office-based physicians by providing unique and innovative services. With a team of 4,200...
Provided by Epicor Software
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Case Studies
Epicor Software Case Study: The Dutch Railway
Dec 2007
Every day, the Dutch Railway (Nederlandse Spoorwegen) transports over a million passengers and plays a crucial role in the area of mobility in the Netherlands. An elaborate infrastructure - both...
Provided by Epicor Software
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Case Studies
Epicor Software Case Study: Viewpoint Construction Software
Dec 2007
After 20 years of providing accounting, project management and estimating software to the construction industry, Viewpoint Construction Software understands the advantages of building on top of a...
Provided by Epicor Software
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Case Studies
Epicor Software Case Study: Physicians Sales & Services
Dec 2007
As the country's largest provider of medical supplies to the physician market, Physician Sales & Service, Inc. relies on technology to fulfill the inventory needs of office-based physicians...
Provided by Epicor Software
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Resource Center
eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences
Jun 2009
Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer...
Provided by IBM
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Whitepapers
Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
May 2010
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization....
Provided by Global Knowledge
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Whitepapers
Mastering Problem Management
Aug 2010
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization...
Provided by Global Knowledge
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Case Studies
Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products
Mar 2006
To support the quality initiatives associated with the worldwide rollout of a new system, RGA was adopting ITIL service support standards and implementing HP Service Desk. The need for a strong...
Provided by Neteffects
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White Papers
Consolidated Service Desk: The Reality
Jul 2005
There is much hype around the term 'Consolidated Service Desk', but is a CSD myth or reality? Moving on from theory, this paper will focus on the reality of CSD, stripping away the hype and...
Provided by Axios Systems
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Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
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White Papers
Building a Winning Service Desk
Aug 2005
The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level...
Provided by QAI India
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White Papers
Framework for ICT Technical Support
Mar 2004
ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and has been distilled into a set of...
Provided by British Educational Communications and Technology Agency
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Whitepapers
Forrester Research Report: Thirty-One Best Practices for the Service Desk
Jun 2005
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling revelation might lead some to point...
Provided by Citrix Online
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White Papers
IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination
Feb 2006
Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. This executive level...
Provided by Borland Software
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White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
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White Papers
Top 10 Misconceptions about Problem Management and Incident Resolution
Oct 2005
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white...
Provided by iConclude
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Research
Taking Your PMO to the Next Step: The Office of the CIO
Sep 2005
Project management offices (PMOs) have long been responsible for overseeing and developing project management expertise, but forward-thinking companies are now considering them for a new role: the...
Provided by Forrester Research
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White Papers
Problem Management - Key Best Practices
Jun 2005
The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best practices are applied; such as...
Provided by NetworkD
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White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
Nov 2005
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
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White Papers
7 Habits of Highly Effective Contact Centers and Help Desks
Nov 2005
More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and professional effectiveness in a ground-breaking book. These habits are equally...
Provided by eGain Communications
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Case Studies
Becoming a Proactive Software Solutions Provider - An XYPRO Technology Corporation Case Study
Jun 2008
XYPRO Technology Corporation provides consulting services and software products to companies who manage and transport business-critical data on a large or very large scale. With a growing business...
Provided by PhaseWare
-
Case Studies
Hornbill~s Supportworks Meets the University of Sheffield~s Challenge for Campus IT Service Desk
Mar 2008
With over 24,000 students from 118 countries and almost 6,000 members of staff, the University of Sheffield is one of the UK's leading and largest universities. Like many large organisations, the...
Provided by Hornbill Systems
-
Case Studies
Northgate Achieves £1 Million Annual Revenue Improvement by Reallocating 1,000 Man Days Per Year Using assyst
Apr 2009
Northgate Information Solutions (IS) Limited, a leading Managed Service Provider (MSP), manages "Mission critical" services for 500,000 users across the UK, supporting more than 125,000 desktops...
Provided by Axios Systems
-
Case Studies
Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
Apr 2009
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to...
Provided by Axios Systems
-
Case Studies
Epicor Software Case Study: US Airways Federal Credit Union
Jan 2008
In creating an online banking venue for its members, US Airways FCU formed its Electronic Services Department, with responsibility for managing all member requests and issues about the online...
Provided by Epicor Software
-
Case Studies
Epicor Software Case Study: Joint Service International
Dec 2007
Joint Service International (JSI) is the European licencee of O'Neill, a sports fashion company renowned for its surfing, winter sports and casual clothing. From its European headquarters in...
Provided by Epicor Software
-
Case Studies
Epicor Software Case Study: Physician Sales and Service
Dec 2007
Physician Sales & Service, Inc. (PSS) was founded in 1983 with a mission to fulfill the inventory needs of office-based physicians by providing unique and innovative services. With a team of 4,200...
Provided by Epicor Software
-
Case Studies
Epicor Software Case Study: The Dutch Railway
Dec 2007
Every day, the Dutch Railway (Nederlandse Spoorwegen) transports over a million passengers and plays a crucial role in the area of mobility in the Netherlands. An elaborate infrastructure - both...
Provided by Epicor Software
-
Case Studies
Epicor Software Case Study: Viewpoint Construction Software
Dec 2007
After 20 years of providing accounting, project management and estimating software to the construction industry, Viewpoint Construction Software understands the advantages of building on top of a...
Provided by Epicor Software
-
Case Studies
Epicor Software Case Study: Physicians Sales & Services
Dec 2007
As the country's largest provider of medical supplies to the physician market, Physician Sales & Service, Inc. relies on technology to fulfill the inventory needs of office-based physicians...
Provided by Epicor Software
-
Resource Center
eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences
Jun 2009
Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer...
Provided by IBM
-
Whitepapers
Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
May 2010
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization....
Provided by Global Knowledge
-
Whitepapers
Mastering Problem Management
Aug 2010
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization...
Provided by Global Knowledge
