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Whitepapers
Why ITIL® Is Important
Mar 2012
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...
Provided by Global Knowledge
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White Papers
A Best-Practices Approach to Software Asset Management
Jul 2006
According to Gartner, 30 percent of large enterprises will experience at least one on-site software audit per year through 2008. What this means is, if you're not already vigilantly tracking what...
Provided by ManageSoft
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Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
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Whitepapers
The Benefits of Investing in ITIL� Advanced Certification
Mar 2011
This whitepaper presents the findings of a research project conducted by ITpreneurs to determine the value of advanced ITIL certification for IT professionals and the benefits gained by their...
Provided by Global Knowledge
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White Papers
Bet Your Excel Spreadsheet Can't Do This - Align IT and Business with Demand Management
May 2008
In this white paper, renowned Project Portfolio Management (PPM) luminary, and former PMI President and Chairman, Harvey Levine discusses the newest approaches to Demand Management, and how you...
Provided by Serena Software
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Podcasts
Learn how Allianz's CIO adopted a new customer centric approach
Feb 2012
Learn how Allianz CIO Dirk Linnenbruegger responded to shifting demands of savvy customers wanting real-time solutions, customized offers, and around-the-clock responsiveness. View video on their...
Provided by Cisco Systems, Inc
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Research
IT Governance Framework
Mar 2005
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
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White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
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White Papers
Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
Oct 2005
Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable...
Provided by BMC Software
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White Papers
Centers of Excellence: Optimize Your Business and IT Value
Nov 2006
Download this SAP white paper to read about the many direct benefits you can derive from implementing certified centers of excellence (COEs) in your organization. The paper presents the results of...
Provided by SAP
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White Papers
IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance
Sep 2008
High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Process Institute (ITPI). They operate on specific controls and measurements...
Provided by Tripwire
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Research
IT Strategy Maps: A Tool For Strategic Alignment
Nov 2005
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
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Webcasts
Internal Controls and Governance: Strategies and Controls for SOX Compliance and IT Governance for Small and Medium Business
Nov 2007
Publicly-owned Small and Medium Businesses (SMBs) are subject to the same laws and regulatory mandates that their large counterparts are. This webinar covers some of the common challenges faced by...
Provided by ComplianceOnline
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Research
Connecting Business Drivers To Enterprise Architecture
Jun 2005
EXECUTIVE SUMMARY: Understanding business plans and challenges is essential when starting an enterprise architecture (EA) effort or when taking stock of an existing effort. It is also a necessary...
Provided by Forrester Research
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White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
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White Papers
Profitable Strategies for Optimizing Help Desk Operations
Sep 2007
In this free whitepaper, you'll learn how to completely re-think the way your service desk deploys people, processes, and technologies. Discover how to think strategically, rather than...
Provided by SupportSoft
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Whitepapers
Backup and Recovery Changes Drive IT Infrastructure and Business Transformation
Aug 2012
This IDC Whitepaper provides an over view of the forces driving change within today's IT organizations and data centers and discusses how backup and recovery can enable or hinder broader IT...
Provided by EMC
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Whitepapers
Is Preventing Fragmentation Needed in Today's Environment?
Apr 2012
Today the number of files stored on volumes is much greater than in times past. The increase in the number of files not only necessitates larger storage capacities but, due to inherent...
Provided by Condusiv Technologies
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Webcasts
Internal Audit and Risk Mitigation - Effective and practical use of the COSO and COBIT methodologies
Nov 2007
This webinar discusses how to align your audit risk assessment, audit ecosystem, audit plan, and audit engagements with the larger organization's strategy, vision, and values. It is designed...
Provided by ComplianceOnline
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Whitepapers
IDC Worldwide Mobile Worker Population 2007-2011 Forecast
Mar 2008
IDC predicts the number of worldwide mobile workers will reach 1 billion - including nearly 75% of the U.S. workforce - by the end of 2011. Is your company prepared for this shift in the mobile...
Provided by Citrix Online
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White Papers
Top 10 Things You Should Know about Genuine Windows
Jan 2009
Microsoft is educating customers and partners on Genuine software, in effort to protect them from counterfeit and pirated software. Are you familiar with the concepts of 'Genuine Windows' or...
Provided by Microsoft
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Research
Creating the Strategic Plan for Today's IT
Jun 2006
IT's strategic plan is an essential tool to run IT like a business. The strategic plan for today's IT is different from the strategic plans that IT may have developed five years ago. It is...
Provided by Forrester Research
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Whitepapers
IDC ITSM research: IT Service Management Needs and Adoption Trends: An Analysis of a Global Survey of IT Executives
Sep 2008
Find out top ITSM and ITIL focused initiatives, challenges and priorities of your peers and how HP can help. Read this new survey report from IDC.
Provided by Hewlett-Packard (HP)
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White Papers
Top 10 Misconceptions about Problem Management and Incident Resolution
Oct 2005
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white...
Provided by iConclude
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Whitepapers
Forrester Research Report: Thirty-One Best Practices for the Service Desk
Jun 2005
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling revelation might lead some to point...
Provided by Citrix Online
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Webcasts
Business Insights Webcast: Application Virtualization (App-V) Enterprise Return on Investment
Jun 2010
Quantifying the business value of IT investment is vital in today's tough economic climate. Every investment is expected to show strong and tangible financial return. To help organizations assess...
Provided by Microsoft
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White Papers
Voice over IP (VoIP) Implementation Guide for Network Performance Management
Nov 2005
The long-hyped convergence of voice and data onto a single network is finally becoming reality. Major industry magazines and analysts are now discussing the explosion of VoIP deployments, and...
Provided by NetScout Systems
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Research
Step By Step: A Template for Marketing IT to the Business
May 2006
Many IT organizations are just beginning the journey toward more effectively marketing IT to their business constituents. But what is the right step-by-step approach to use to jump-start their...
Provided by Forrester Research
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Whitepapers
Establishing IT Operations in Emerging Markets: Strategies to Connect to the Global Infrastructure
Dec 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs -- but those business units exist to serve the clients and customers,...
Provided by SkillSoft
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White Papers
Software Testing 3.0: The Continuing Evolution of Software Testing
Dec 2007
This paper traces the evolution of software testing through its first two phases, and then presents the current state-of-the-practice: Software Testing 3.0, an independent and strategic approach...
Provided by LogiGear
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White Papers
Enterprise smartphone support: Five practical solutions
Sep 2011
Are costs, technical issues and security keeping your company from benefiting from smartphone use? Smartphones within the enterprise are essential now, and their ease of use in allowing users to...
Provided by LogMeIn
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Webcasts
Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
Jun 2008
Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to see how Business Mashups...
Provided by Serena Software
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Webcasts
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
Jan 2008
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology...
Provided by Citrix Online
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White Papers
The Business Case for Disaster Recovery Planning: Calculating the Cost of Downtime
Sep 2006
IT leaders recognize that a disaster can be any event that prevents a business from accessing the data and systems it needs to operate. This could encompass everything from regional power...
Provided by Iron Mountain
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Whitepapers
Shield Your Applications from Catastrophe
Mar 2013
Whether they reside on the company's internal servers or are accessible via the Web from desktop PCs or mobile devices, the applications a business uses to run its operations are ever-growing. The...
Provided by Oracle
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Research
Invisible IT: Unplanned, Untracked, and Unmanaged
Mar 2007
Most IT organizations are faced with more demand than they can fulfill. This ranges from strategic demand for new projects that drive innovation to tactical demand for tasks like provisioning new...
Provided by Forrester Research
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eBooks
Buy/Market/Sell/Service Smarter eBook
Oct 2012
As new technology and connected consumers redefine how business is done, IBM Smarter Commerce solutions help companies more effectively engage with customers across four critical aspects, which...
Provided by IBM
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Webcasts
Service Providers and SAS 70 Reports Understanding Requirements, Compliance and Benefits
Nov 2007
This webinar gives a complete overview of the SAS 70 report and explains what a SAS 70 Report is and who can issue it, which types of entities are candidates for SAS 70 audits and what is the...
Provided by ComplianceOnline
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White Papers
How old remote support tools hinder your helpdesk
Sep 2011
It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes...
Provided by LogMeIn
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Resource Center
Remote Support has never been so easy! Try WebEx free today!
Jan 2008
With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch...
Provided by WebEx Communications
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Whitepapers
Key Drivers: Why CIOs Believe Empowered Users Set the Agenda for Enterprise Security
May 2013
Several years ago, a transformation in IT began to take place; a transformation from an IT-centric view of technology to a business-centric view of technology that Forrester refers to as business...
Provided by Blue Coat Systems
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Whitepapers
Virtual Private Data Centres: The IT foundation that redefines eCommerce
May 2013
In today’s omni-channel marketplace, eCommerce is accounting for a growing proportion of total retail. According to Forrester 1, Western Europe saw online sales surpass €112 billion in 2012, set...
Provided by SAVVIS
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Whitepapers
Backup and Recovery Changes Drive IT Infrastructure and Business Transformation
Aug 2012
This IDC Whitepaper provides an over view of the forces driving change within today's IT organizations and data centers and discusses how backup and recovery can enable or hinder broader IT...
Provided by EMC
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Podcasts
Forrester Research- Continuous Availability
Apr 2013
Listen to Stephanie Balaouras, Vice President, Research Director of Forrester Research, discuss the market adoption and implementation of Continuous Availability solutions.
Provided by EMC
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Whitepapers
The SPARC Difference: Reduce Risks, Cut Costs, Power Innovation
Apr 2013
Despite current economic factors, IT investment continues to be fueled by the need for better and more agile IT capabilities to support an enterprise's business strategy, as well as to keep up...
Provided by Oracle
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Whitepapers
Shield Your Applications from Catastrophe
Mar 2013
Whether they reside on the company's internal servers or are accessible via the Web from desktop PCs or mobile devices, the applications a business uses to run its operations are ever-growing. The...
Provided by Oracle
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Whitepapers
Performance-Aware Thermal Management Via Task Scheduling
Apr 2010
High on-chip temperature impairs the processor's reliability and reduces its lifetime. Hardware-level Dynamic Thermal Management (DTM) techniques can effectively constrain the chip temperature,...
Provided by Association for Computing Machinery
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Whitepapers
Integrated Systems and Streamlined Practices Propel New, Responsive IT Organizations
Mar 2013
Enterprise IT leaders must transform their organizations to be responsive to fast-changing business needs. They must focus on enabling business innovations. They know it, and have begun a...
Provided by IBM
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Research
Source Business Technology Resiliency Capabilities
Feb 2013
The skills and expertise required to stay on top of trends, industry best practices, and the latest technologies while juggling many other competing priorities can drain your IT resources. Read...
Provided by IBM
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Whitepapers
The Future of Datacentre Management
Nov 2012
The proliferation of mobile devices that collect and share volumes of increasingly unstructured data led to an explosion in information. Companies lose competitive advantage if their IT fails to...
Provided by IBM Australia
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Whitepapers
Integrated Systems and Streamlined Practices Propel New, Responsive IT organizations
Sep 2012
Enterprise IT leaders must transform their organizations to be responsive to fast-changing business needs. They must focus on enabling business innovations. They know it, and have begun a...
Provided by IBM Australia
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Whitepapers
Establishing IT Operations in Emerging Markets: Strategies to Connect to the Global Infrastructure
Dec 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs -- but those business units exist to serve the clients and customers,...
Provided by SkillSoft
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Case Studies
The College of Family Physicians of Canada: College Reduces Server Hardware by 65 Percent, Speeds Backups by 50 Percent
Dec 2009
The College of Family Physicians of Canada (CFPC) is a not-for-profit organization that represents more than 22,000 members across the country. To resolve critical data-center cooling issues and...
Provided by Microsoft
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eBooks
Buy/Market/Sell/Service Smarter eBook
Oct 2012
As new technology and connected consumers redefine how business is done, IBM Smarter Commerce solutions help companies more effectively engage with customers across four critical aspects, which...
Provided by IBM
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Whitepapers
Apply Storage Innovations to Create a Competitive Advantage
May 2012
Learn how businesses can use advanced storage technologies, such as thin provisioning, deduplication and autotiering, to create a competitive advantage by speeding the delivery of IT services to...
Provided by HP and Intel®
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Whitepapers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
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Whitepapers
The Value of Smarter Datacenter Services
Apr 2012
As organisations expand in the next five years, a diverse and efficient datacentre strategy will be essential. The future datacentre will need to be flexible, highly automated and based on...
Provided by IBM
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Whitepapers
Establishing IT Operations in Emerging Markets
Apr 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs - but those business units exist to serve the clients and customers,...
Provided by SkillSoft
-
Whitepapers
Why ITIL® Is Important
Mar 2012
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...
Provided by Global Knowledge
-
Podcasts
Learn how Allianz's CIO adopted a new customer centric approach
Feb 2012
Learn how Allianz CIO Dirk Linnenbruegger responded to shifting demands of savvy customers wanting real-time solutions, customized offers, and around-the-clock responsiveness. View video on their...
Provided by Cisco Systems, Inc
-
Whitepapers
Accelerating time-to insight using in-memory analytics - Ovum Paper
Jan 2012
Read this paper from research firm Ovum about the benefits of in-memory analytics and how it helps business users to access and analyze information within seconds for more agile decision-making.
Provided by IBM
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White Papers
Oracle's Optimized Solution for Oracle Database Mission-Critical System Environments
Dec 2011
Virtually all organizations in both the public and private sectors use database systems at the core of their IT operations. These databases are integral to day-to-day operations, and IT...
Provided by Oracle
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Whitepapers
Diskeeper 12: Ensuring Maximum Performance on Windows 7 Systems
Apr 2012
This white paper delivers the results of a series of tests that compare the performance of a third party tool, Diskeeper, to that of the native Windows 7 defragmentation utility in the areas of...
Provided by Condusiv Technologies
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Whitepapers
Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change
Oct 2011
To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.
Provided by IBM
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Whitepapers
Discover and visualize your dynamic IT Infrastructure Solution Brief
Oct 2011
IBM Tivoli Application Dependency Discovery Manager supports the alignment of IT and business with robust and automated application mapping and discovery that helps organizations understand the...
Provided by IBM
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White Papers
How old remote support tools hinder your helpdesk
Sep 2011
It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes...
Provided by LogMeIn
-
White Papers
Enterprise smartphone support: Five practical solutions
Sep 2011
Are costs, technical issues and security keeping your company from benefiting from smartphone use? Smartphones within the enterprise are essential now, and their ease of use in allowing users to...
Provided by LogMeIn
-
Case Studies
UTM Solution Selected for Price, Performance, and Reliability
Jul 2009
The Korean Standards Association (KSA) has built its vast expertise over the past 45 years in the fields of standards, ISO certification, and international cooperation through surveys, research,...
Provided by WatchGuard Technologies
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Case Studies
Tar Heel Capital: Restaurant Franchisee Case Study
Jul 2009
Tar Heel Capital is a large Wendy's restaurant franchisee with over 75 locations and more than 2800 employees throughout North and South Carolina. Like many quick service restaurant operators, Tar...
Provided by DigitalPersona
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Case Studies
Telecommunications Case Study: Telmex
May 2009
Telmex is the leading telecommunications company in Mexico and the largest private company in Latin America. The Telmex security group was concerned that tokens were being shared and therefore...
Provided by DigitalPersona
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Whitepapers
The Value of Smarter Data Center Services (IDC analyst paper)
Aug 2011
While recent emphasis has been on consolidation and cost reduction, IT organizations looking to the future are developing streamlined processes and improved time-to-market. Read this white paper...
Provided by IBM
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Whitepapers
The Right Foundation for Growing Global
Jul 2011
This landmark research reveals new insights into the real business value of integrated business applications, including cost reductions, data visibility and net income increases. (Bloomberg...
Provided by SAP
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Podcasts
TechNet Radio: IT Time - Integrating Windows Phone Into Your IT Infrastructure
Apr 2011
Its IT Time and in this podcast, the speaker interviews a Sr. Technical Product Manager with the Windows Phone team. Tune in as they discuss how Windows Phone integrates with a business' IT...
Provided by Microsoft
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Podcasts
TechNet Radio: IT Time - What's Next in System Center 2012
May 2011
It's IT Time and in today's episode, the speakers - -Group Product Manager here at Microsoft. Listen in as they preview the System Center 2012 suite of products and discuss how IT Pros can grapple...
Provided by Microsoft
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White Papers
Content-Aware Resolution Sequence Mining for Ticket Routing
Jun 2010
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert groups, to...
Provided by Arizona State University
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White Papers
Assessing Expertise Awareness in Resolution Networks
May 2010
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its customers. The...
Provided by Arizona State University
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White Papers
Efficient Ticket Routing by Resolution Sequence Mining
Mar 2008
IT problem management calls for quick identification of re-solvers to reported problems. The efficiency of this process highly depends on ticket routing-transferring problem ticket among various...
Provided by Association for Computing Machinery
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White Papers
Improved Device Driver Reliability Through Hardware Verification Reuse
Mar 2011
Faulty device drivers are a major source of operating system failures. The authors argue that the underlying cause of many driver faults is the separation of two highly-related tasks: device...
Provided by Association for Computing Machinery
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Case Studies
Communication Leader Motorola's Global IT Support Is Streamlined by TCS
Mar 2011
With IT becoming the nerve center of global enterprises, ensuring its continuous availability has become a key business imperative. For global communication leader Motorola, the success of its...
Provided by Tata Consultancy Services
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White Papers
Reliability Analysis for Component-Based Software System in Open Distributed Environments
May 2007
Internet provides an open, dynamic, and uncertain environment. Component-based software development in this environment faces more challenges with built upon a set of heterogeneous, autonomous...
Provided by Zhejiang Gongshang University
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Research
IT Governance Framework
Mar 2005
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
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Research
The CIO Profile
Oct 2005
Although CIOs have more access to the business than they did even a year ago, their background and time management choices have typecast them as technology specialists. Most business users view...
Provided by Forrester Research
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Research
IT Strategy Maps: A Tool For Strategic Alignment
Nov 2005
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
-
White Papers
IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance
Sep 2008
High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Process Institute (ITPI). They operate on specific controls and measurements...
Provided by Tripwire
-
Whitepapers
Why ITIL® Is Important
Mar 2012
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...
Provided by Global Knowledge
-
White Papers
A Best-Practices Approach to Software Asset Management
Jul 2006
According to Gartner, 30 percent of large enterprises will experience at least one on-site software audit per year through 2008. What this means is, if you're not already vigilantly tracking what...
Provided by ManageSoft
-
Whitepapers
Stay on course in any economic conditions with SOA
Jul 2009
With the economy in constant fluctuation, this white paper is especially timely. "Enhancing your infrastructure in an uncertain economy to support your SOA business initiatives" defines the...
Provided by IBM
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Whitepapers
Managing the Dynamic Desktop with Microsoft System Center Solutions
Sep 2009
For IT professionals responsible for deploying, managing and securing their organizations' desktop resources new challenges are emerging. Workforce and work style changes require access to...
Provided by Microsoft
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Whitepapers
Justifying SQL Server Management Tools in a Down Economy
Oct 2009
These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a...
Provided by Quest Software, now a part of Dell
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Whitepapers
Flexible IT contains costs, boosts efficiency
Oct 2009
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less....
Provided by IBM
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Downloads
CDPS Analyst Interview with John Webster of Illuminata
Oct 2009
Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst Interview with...
Provided by IBM
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Webcasts
Unlock key strategies for successful systems development
Oct 2009
Are you involved in developing embedded software, systems engineering or designing systems of systems? Are you interested to know what challenges your peers face and what practices they have put...
Provided by IBM
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Webcasts
Bridging the Embedded Software Development Gap
Dec 2008
Forrester Senior Analyst Roy Wildeman as he discusses how embedded software raises both the rewards and risks of product innovation. During this Webcast you will learn from Forrester about key...
Provided by IBM
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Webcasts
Getting Started: Windows Logo Program Part 1
Dec 2009
The presenter of this webcast takes the attendee through the end-to-end process of qualifying for a logo, including how to access logo program requirements and policies, how to run logo program...
Provided by Microsoft
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Webcasts
Getting Started: Windows Logo Program Part 2
Dec 2009
The presenter of this webcast takes the attendee through the end-to-end process of qualifying for a logo, including how to access logo program requirements and policies, how to run logo program...
Provided by Microsoft
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Webcasts
Windows Logo Program Device Fundamentals Overview
Dec 2009
This webcast explains the purpose of device fundamentals tests, what partners need to be aware of before running these tests, and debugging tips.
Provided by Microsoft
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Webcasts
Winqual Device Metadata Submissions
Dec 2009
The presenter of this webcast walks through the process to submit device metadata on the Windows Quality Online Services (Winqual) site. In addition, the presenter reviews the business rules that...
Provided by Microsoft
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Webcasts
What~s New in Windows Logo Kit (WLK) 1.5
Dec 2009
This session provides a technical overview of the Windows Logo Kit (WLK) and details the changes implemented in WLK 1.5. This session also discusses the WLK release schedule and the retirement...
Provided by Microsoft
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White Papers
IT Operations: An Automation Odyssey
Jan 2010
According to Forrester's new report, 75% of a typical IT budget is spent on maintaining existing systems. A combination of forces, including skyrocketing complexity, wider distribution of IT...
Provided by Kaseya International
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Research
Connecting Business Drivers To Enterprise Architecture
Jun 2005
EXECUTIVE SUMMARY: Understanding business plans and challenges is essential when starting an enterprise architecture (EA) effort or when taking stock of an existing effort. It is also a necessary...
Provided by Forrester Research
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Downloads
Software Trial: AdminStudio® Migrates MSIs to Windows® 7 and App-V® Fast
Feb 2010
AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with deployment solutions like SCCM, ZENworks, and LANDesk. AdminStudio also provides tools to...
Provided by Flexera Software
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Webcasts
ITIL Gain without the Pain: A Pragmatic Approach to Getting Started with ITIL
Jan 2010
Join leading analyst firm EMA and KACE in this hour long webcast to learn how a practical, targeted implementation of ITIL best practices can quickly and cost-effectively deliver the benefits of...
Provided by KACE
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White Papers
The IT Consulting Skill Set
Feb 2001
What do we sell when we sell consulting? We may be selling technical skill, a project implementation, or a report comparing different technical options. For any consultant who has worked for a...
Provided by TechRepublic
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White Papers
Reduce IT Cost by Simplifying and Improving Data Center Operations Management
Jan 2009
IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
Provided by BMC Software
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White Papers
Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
Oct 2005
Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable...
Provided by BMC Software
-
Webcasts
Momentum Webcast: What You Should Know About Your Microsoft Enterprise Agreement Annual True-Up (Level 100)
Nov 2009
The attendee of this webcast will learn how Microsoft and the channel Enterprise Software Advisor (ESA) can help to prepare for the upcoming Microsoft Enterprise Agreement Annual True-Up. The...
Provided by Microsoft
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Webcasts
Microsoft Citizen Service Platform: Empowering Government to Serve Citizens and Demonstrate Transparency
Oct 2009
The attendee of this webcast will learn how one can modernize the technology solutions in incremental steps that are tailored to the budget and schedule requirements, enhancing the systems over...
Provided by Microsoft
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Webcasts
Logo Categories for the Windows Logo Program for Hardware
Sep 2009
The presenters of this webcast discuss the windows logo program for hardware and provide some clarification around device categorization and test requirements. In addition, the presenter shows a...
Provided by Microsoft
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White Papers
Ride the Express Lane in the Journey to Speed ITIL® Adoption
Jun 2008
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely...
Provided by BMC Software
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White Papers
Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency
Dec 2009
Modernizing IT: Strategies for Improving Service and Reducing Costs. To meet business demands for higher levels of performance and availability - all while adding services and reducing costs - IT...
Provided by BMC Software
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Webcasts
Virtual Lifecycle Management
Sep 2009
Overrun by virtual sprawl? Frustrated with the complexity of your virtual environment ? Struggling to balance agility with control? Join BMC and learn how IT organizations have addressed...
Provided by BMC Software
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White Papers
Top 10 Misconceptions about Problem Management and Incident Resolution
Oct 2005
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white...
Provided by iConclude
-
White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
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White Papers
IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination
Feb 2006
Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. This executive level...
Provided by Borland Software
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White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
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Whitepapers
Forrester Research Report: Thirty-One Best Practices for the Service Desk
Jun 2005
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling revelation might lead some to point...
Provided by Citrix Online
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White Papers
"Combating" Hostaphobia
Mar 2010
Get this free guide and learn what you can do to overcome hostaphobia and why hosted services can be beneficial to you and your business, allowing you to manage a more productive and efficient IT...
Provided by Apptix
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Whitepapers
Is Preventing Fragmentation Needed in Today's Environment?
Apr 2012
Today the number of files stored on volumes is much greater than in times past. The increase in the number of files not only necessitates larger storage capacities but, due to inherent...
Provided by Condusiv Technologies
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Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
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White Papers
Balancing eDiscovery and Compliance Obligations with IT Operational and Budget Constraints
May 2010
In this whitepaper, IDC examines the practical approaches the IT organization must consider so that it can effectively execute on the corporation's compliance and eDiscovery objectives while still...
Provided by Iron Mountain
