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it reliability
(211 results)-
White Papers
IDC: Running and Optimizing the Business of IT: The SAP Best Practices Approach
Jun 2008
Read this IDC report to see why the complexity and the rigidity of IT infrastructure keep IT departments focused almost exclusively on managing technology rather than serving the business. While...
Provided by SAP
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Downloads
Streamline IT Operations and Drive Innovation Across Your Company
Aug 2008
With over 30 years' experience as a business partner to leading companies, SAP gives you a jump-start into strategic IT by providing solutions enabled for SOA that can help you transform your...
Provided by SAP
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Whitepapers
ESG Applauds New CX4 In Analyst Report, CLARiiON Improves Again
Aug 2008
Analyst Mark Peters from ESG says it's hard to find much missing in the EMC CLARiiON CX4. Read why major changes, such as the addition of standard mixed-protocol support, separation of the CPU and...
Provided by EMC
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Whitepapers
Accelerating time-to insight using in-memory analytics - Ovum Paper
Jan 2012
Read this paper from research firm Ovum about the benefits of in-memory analytics and how it helps business users to access and analyze information within seconds for more agile decision-making.
Provided by IBM
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Webcasts
How to Develop Your CMDB Project's ROI
Sep 2008
While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments for their Configuration...
Provided by ASG Software Solutions
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White Papers
The Future of SaaS and IT Infrastructure Management: A Survey of IT Decision Makers in North America
Aug 2008
This new Research Report gives insights and perspective on Software as a Service (SaaS) as it pertains to IT Infrastructure Management. The research found that most large enterprises and...
Provided by Dell
-
White Papers
Effective Security with a Continuous Approach to ISO 27001 Compliance
Sep 2008
The Tripwire Enterprise solution provides organizations with powerful configuration control through its configuration assessment and change auditing capabilities. In this white paper, learn how,...
Provided by Tripwire
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White Papers
Configuration Assessment: Choosing the Right Solution
Sep 2008
Configuration assessment lets businesses proactively secure their IT infrastructure and achieve compliance with important industry standards and regulations. Learn why configuration assessment is...
Provided by Tripwire
-
White Papers
File Integrity Monitoring: Secure Your Virtual and Physical IT Environments
Sep 2008
Looking for a File Integrity Monitoring Solution? With the numerous servers, devices and applications organizations rely on to support their everyday business, outages and security breaches due to...
Provided by Tripwire
-
White Papers
What's Good for Security is Good for Operations: Why Configuration Assessment Followed by Change Auditing is Key to Operational Stability
Sep 2008
Network administrators and IT managers know that the ramifications of one small change to a company's critical servers or network devices--such as routers, switches, and firewalls--depend on...
Provided by Tripwire
-
White Papers
Proactively Reduce Risk and Improve IT Security in Physical and Virtual Environments
Sep 2008
Learn more about the security risks and vulnerabilities faced by organizations, and the elements of a proactive security approach. Then find out how Tripwire helps organizations attain and...
Provided by Tripwire
-
White Papers
Gene Kim's Practical Steps to Mitigate Virtualization Security Risks
Sep 2008
Tripwire founder/CTO Gene Kim provides seven practical steps that IT organizations can take to mitigate the unique security challenges of virtualization. While some are directed specifically at...
Provided by Tripwire
-
White Papers
The Future of IT in a Flat World: CMDBs, Automation, and the IT Value Chain
Oct 2008
Using automation, IT operations can emulate the domestic supply chain's cost containment successes. At the same time, by recognizing that its own struggles are mirrored in the global supply chain,...
Provided by ASG Software Solutions
-
White Papers
The Unique Challenges Facing the IT Professional in K-12 Education
Mar 2008
How does your school or district stack up vs. peer institutions? Download this recent research report to see the results of a survey that identified key issues and trends among K-12 IT leaders:...
Provided by SchoolDude.com
-
White Papers
Best Practices for Gaining Visibility Into Application Performance
Oct 2008
This white paper explains why having a "360-degree view," or comprehensive visibility, into all of your mission-critical business applications is crucial to managing their performance and...
Provided by SL Corporation
-
White Papers
Total Support: Achieving sustainable business growth with a remote support solution
Oct 2008
Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also...
Provided by NTRglobal
-
Webcasts
Case Study Webcast: How a top California School District Chose its Help Desk
Oct 2008
Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was too complicated. In this...
Provided by SchoolDude.com
-
White Papers
40 to 80 In No Time Flat - Proven Techniques to Drive First Call Resolution
Apr 2008
The gathering and use of metrics to manage system performance is a common IT practice. Over the last 15 years, similar techniques to assess and manage human performance within IT organizations...
Provided by CDC Software
-
Case Studies
Airport Retailer Gains Real-Time Insight into Inventory with New Business Solution
May 2008
InMotion Entertainment is the largest electronics airport retailer in the nation. With more than 50 stores located in 33 airports, InMotion delivers portable entertainment to the travelers market....
Provided by Microsoft
-
Case Studies
Integrated ERP Solution Empowers Manufacturing Company
Nov 2007
Zurn is a major manufacturer and distributor of commercial-grade plumbing products and accessories. Its 10 product lines are engineered by domestic and foreign vendors, manufactured across nine...
Provided by Microsoft
-
Case Studies
Network Solutions Leader Projects $1.5 Million Savings with Switch to New ERP
Apr 2008
Founded in 1983, Network Equipment Technologies (NET) is a leader in providing network and voice exchange solutions for government and enterprise customers worldwide. To increase its operational...
Provided by Microsoft
-
Case Studies
ERP Software Upgrade Fuels Collaboration And Growth for Online School-Supply Retailer
Jul 2008
SchoolKidz provides a simple, cost-effective approach to fulfilling the school-supply needs of students, parents, and educators. In 2007, the company was acquired by Staples—a 60,000-employee...
Provided by Microsoft
-
Case Studies
Engineering Firm Doubles Revenue, Limits Overhead with Project Management Solution
Aug 2008
Based in Houston, Texas, Commonwealth Engineering and Construction provides engineering and construction management services for the refining and chemical process industries. With the goals of...
Provided by Microsoft
-
White Papers
Edison Group - Oracle Unbreakable Linux: True Enterprise-Quality Linux Support
May 2008
This report from the Edison Group was developed to assist enterprise customers in making the best possible choice for their Linux support. The report draws a close comparison between Red Hat Linux...
Provided by Oracle
-
Whitepapers
Establishing IT Operations in Emerging Markets
Apr 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs - but those business units exist to serve the clients and customers,...
Provided by SkillSoft
-
Whitepapers
The Value of Smarter Datacenter Services
Apr 2012
As organisations expand in the next five years, a diverse and efficient datacentre strategy will be essential. The future datacentre will need to be flexible, highly automated and based on...
Provided by IBM
-
Whitepapers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
-
Whitepapers
Apply Storage Innovations to Create a Competitive Advantage
May 2012
Learn how businesses can use advanced storage technologies, such as thin provisioning, deduplication and autotiering, to create a competitive advantage by speeding the delivery of IT services to...
Provided by HP and Intel®
-
Case Studies
The right support solution for wireless devices
Dec 2008
When Palm Valley Health Care implemented an electronic medical records system and provided its field nurses with remote access to it via mobile devices, it needed an easy and cost-effective...
Provided by LogMeIn
-
Case Studies
NuStar Energy Provides Support for Hundreds of Mobile Users
Dec 2008
For the IT team at NuStar Energy, time-consuming and frustrating smartphone support is a thing of the past. Instead of relying on employees' descriptions of problems over the phone, they can now...
Provided by LogMeIn
-
White Papers
Harnessing the Power of ITIL
Apr 2008
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with...
Provided by SkillSoft
-
White Papers
How to Lead and Manage the IT-Literate Workforce
Dec 2007
When it comes to IT knowledge, the literacy of non-technical staff at U.S. companies still varies from near-expert to no-clue. However, now that IT technology is supporting virtually every...
Provided by SkillSoft
-
White Papers
Leveraging IT Innovation: Releasing Business Potential Through the Creative Use of IT
Nov 2007
When it comes to describing a highly-functional IT department's best attributes, "creativity" may not necessarily come to mind. Yet, innovating new technologies and applying existing ones in new...
Provided by SkillSoft
-
White Papers
The Art of Lean Thinking: Influencing the IT Culture
Sep 2008
Today, an IT department has many reasons for adopting "lean" practices; saving costs is only the most obvious. Other objectives are to reduce time to market, offer more competitive products and...
Provided by SkillSoft
-
White Papers
Controlling Corporate Energy Consumption via the Enterprise Network
Jan 2009
Business leaders are defining sustainability initiatives that reduce their electrical power consumption and CO2 emissions in an effort to not only reduce energy costs, but to also be respectful of...
Provided by Cisco Systems
-
Webcasts
ING Renault F1 Team Takes 1st Place with Symantec Enterprise Vault and NetApp
Jan 2009
View this Webcast to hear why and how joint customer Renault Formula 1 implemented Symantec Enterprise Vault (EV) and NetApp storage for email archival and discovery for over 400,000 messages a...
Provided by Symantec
-
White Papers
Compliance Rules: Best Practices for Cost-Effective, Comprehensive Compliance
Feb 2009
Unmanaged email and other ESI can trigger financial, productivity, and legal nightmares should your organization one day find itself embroiled in a workplace lawsuit. Best practices call for a...
Provided by MessageLabs, now part of Symantec
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Whitepapers
Enterprise-Wide Compliance with System Center Configuration Manager 2007
Feb 2009
Microsoft's System Center Configuration Manager 2007 (Configuration Manager) is a powerful ally when you need to achieve, maintain and prove compliance. However, its primary focus is systems...
Provided by Quest Software, now a part of Dell
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Webcasts
Automated Procedural Controls Self Assessments, the Missing Piece to the Compliance Puzzle
Nov 2008
This webcast is targeted to organizations that are struggling with the costly, manual processes associated with IT compliance and passing audits. A majority of IT controls are procedural and must...
Provided by Symantec
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Webcasts
Process Automation With Symantec
Nov 2008
Process automation has traditionally been reserved for only the largest organizations because of requirements like specialized development knowledge, integration complexity and expense. The fact...
Provided by Symantec
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White Papers
Productivity Gains from Making Remote Support Virtual
Aug 2007
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness. Over 3,500+ organizations have...
Provided by Bomgar
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Whitepapers
Application Security: The Missing Pillar of Software Quality
Dec 2007
Web applications must be built with improved security features to fulfill their economic promise and protect organizations against liability and loss. This White Paper details the new HP...
Provided by Hewlett-Packard (HP)
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White Papers
Measuring the Return on IT Security Investments
Dec 2007
Intel IT developed a model for measuring return on security investment (ROSI) in our manufacturing environments that produces a much higher level of accuracy than other methods currently available.
Provided by Intel
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Case Studies
Reducing Cycle Time and Improving the Quality of Decision-making for IT Emergency Change Management through Communications Enabled Business Processes
Nov 2007
In this case study, Avaya describes how its own IT organization is improving productivity and relieving worker stress by automating a customer emergency resolution process. Avaya uses its...
Provided by Avaya
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Whitepapers
IT Service Management: Is it now too important to leave to the IT department alone?
Sep 2007
IT service management solutions can help you become more focused on the business needs necessary to facilitate speed-to-market, flexibility, control, and improved efficiency. These benefits can...
Provided by IBM
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Resource Center
IBM Rational Systems Development Solution eKit
Dec 2007
As systems increase in complexity, communication between systems and software teams becomes more and more difficult. Included in this kit are educational white papers, customer examples,...
Provided by IBM
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Whitepapers
Smart SOA: Best Practices for Agile Innovation and Optimization
Nov 2007
SOA enables you to integrate your business as linked, repeatable business tasks or services. But pursuing SOA on an ad hoc basis can drastically reduce its benefits. This white paper outlines...
Provided by IBM
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Presentations
Business Continuity: How quickly do you plan to bounce back?
Jan 2008
Watch this IBM ForwardView webshow to find out how Business Continuity Planning can help minimize the impact that downtime can have on your business, your customers, and your bottom line. You'll...
Provided by IBM
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Whitepapers
Best Practices for Implementing Automated Functional Testing Solutions
May 2007
This paper presents a brief overview of the advantages of automating functional testing, explaining how you can meet tighter release schedules, verify that business processes function correctly,...
Provided by Hewlett-Packard (HP)
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White Papers
Software Testing 3.0: The Continuing Evolution of Software Testing
Dec 2007
This paper traces the evolution of software testing through its first two phases, and then presents the current state-of-the-practice: Software Testing 3.0, an independent and strategic approach...
Provided by LogiGear
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White Papers
How to simplify the IT infrastructure with end-to-end automation of document processes
Oct 2007
Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient communication. True to its...
Provided by Esker
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Webcasts
Service Providers and SAS 70 Reports Understanding Requirements, Compliance and Benefits
Nov 2007
This webinar gives a complete overview of the SAS 70 report and explains what a SAS 70 Report is and who can issue it, which types of entities are candidates for SAS 70 audits and what is the...
Provided by ComplianceOnline
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Webcasts
Internal Controls and Governance: Strategies and Controls for SOX Compliance and IT Governance for Small and Medium Business
Nov 2007
Publicly-owned Small and Medium Businesses (SMBs) are subject to the same laws and regulatory mandates that their large counterparts are. This webinar covers some of the common challenges faced by...
Provided by ComplianceOnline
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Webcasts
Internal Audit and Risk Mitigation - Effective and practical use of the COSO and COBIT methodologies
Nov 2007
This webinar discusses how to align your audit risk assessment, audit ecosystem, audit plan, and audit engagements with the larger organization's strategy, vision, and values. It is designed...
Provided by ComplianceOnline
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White Papers
Multi-Enterprise SOAs: The Most Important Paradigm Shift for Enterprise Revenue Growth
Dec 2007
This in-depth white paper describes IT's maturing role in today's dynamic, interconnected business environment. It documents the trend toward the interdependence of executive decision-making and...
Provided by Sterling Commerce
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Whitepapers
White Paper: Six Critical IT Operations Questions for a Successful SOA Deployment
Jul 2007
There's a lot of talk about service-oriented architecture (SOA). Organizations eagerly anticipate the increased development flexibility it can bring as well as its promise to speed business...
Provided by IBM
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White Papers
Profitable Strategies for Optimizing Help Desk Operations
Sep 2007
In this free whitepaper, you'll learn how to completely re-think the way your service desk deploys people, processes, and technologies. Discover how to think strategically, rather than...
Provided by SupportSoft
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Case Studies
Enabling Flexibility for Business Expansion With Reliability and Security
Sep 2006
OMRON today is a US$5.5 billion plus global leader in sensing and control components, headquartered in Kyoto with over 25,000 employees spread out across 35 countries. With quality of paramount...
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Webcasts
Increase Customer Retention through Proactive SLA Management
Sep 2007
View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will change tomorrow's. After a broad look at SLAs and how they're being used,...
Provided by Sterling Commerce
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Whitepapers
Despite the Risks, FTP Use on the Rise in the Enterprise
Oct 2007
Global businesses require the free-flowing movement of information-from sensitive customer data to logistical process information-to thrive. No one piece of technology takes more heat for creating...
Provided by Sterling Commerce
-
Webcasts
ITIL v3 and the Evolution of Service Management
Jun 2007
ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revised and ISO IEC 20000 is undergoing a revision with a proposed part 3 right...
Provided by IBM
-
Whitepapers
Datamonitor Decision Matrix: Selecting an IT Systems Management Vendor
Mar 2007
The increasing complexity of IT infrastructures, coupled with the pressure on IT departments to be more efficient has given rise to increasing demand from enterprises for IT systems management...
Provided by IBM
-
White Papers
Nucleus Research: ROI Measurements for Remote Support
Oct 2007
Read this report from Nucleus Research to learn how WebEx Support Center enables customer support centers and internal IT help desks to increase productivity, reduce costs, and increase customer...
Provided by WebEx Communications
-
White Papers
SOA Test Methodology
Jul 2007
Service-Oriented Architecture (SOA) promises significant benefits to today's organizations. Successfully delivering SOA benefits, especially Business Agility and Component Reuse depends on the...
Provided by Torry Harris Business Solutions
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White Papers
Oracle Empowers Business Process Excellence Through Business and IT Collaboration
Jul 2007
Oracle's unique offerings make it the vendor of choice to deliver complete solutions to companies ready to capitalize on the synergies between IT and the business that are only available through...
Provided by Oracle
-
White Papers
Underpinning Unified Communications: The 3 Essentials of Advanced IP Communications
Aug 2007
Discover the 3 essentials of advanced IP communications in this White Paper: Open standards Carrier grade reliability and resilience Extensive scalability These essential 3 characteristics...
Provided by Siemens
-
Whitepapers
Top 10 Reasons to Automate Your IT Run Books
Nov 2007
Many of the largest, most sophisticated IT organizations are adopting run book automation, an emerging technology. While each organization has different priorities for implementing automation...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Using Best Practices for Software and Systems Development and Delivery
Mar 2007
When it comes to software and systems development, most midsize and large organizations are grappling with these questions: How can we develop critical software and systems more quickly? How can...
Provided by IBM
-
Research
Step By Step: A Template for Marketing IT to the Business
May 2006
Many IT organizations are just beginning the journey toward more effectively marketing IT to their business constituents. But what is the right step-by-step approach to use to jump-start their...
Provided by Forrester Research
-
White Papers
Virtual Desktops: Simplifying Enterprise Desktop Management
Apr 2007
This white paper from Ziff Davis Media highlights the manageability and availability benefits that you can gain by moving from conventional desktop PCs to a Virtual Desktop Infrastructure (VDI)....
Provided by VMware
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Research
Invisible IT: Unplanned, Untracked, and Unmanaged
Mar 2007
Most IT organizations are faced with more demand than they can fulfill. This ranges from strategic demand for new projects that drive innovation to tactical demand for tasks like provisioning new...
Provided by Forrester Research
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Research
Creating the Strategic Plan for Today's IT
Jun 2006
IT's strategic plan is an essential tool to run IT like a business. The strategic plan for today's IT is different from the strategic plans that IT may have developed five years ago. It is...
Provided by Forrester Research
-
White Papers
Centers of Excellence: Optimize Your Business and IT Value
Nov 2006
Download this SAP white paper to read about the many direct benefits you can derive from implementing certified centers of excellence (COEs) in your organization. The paper presents the results of...
Provided by SAP
-
White Papers
Forrester Best Practices: How IT Must Shape and Manage Demand
Jun 2006
Download the Forrester Research white paper, "How IT Must Shape and Manage Demand," to read about best practices in IT demand management, a critical IT governance process that: Aligns IT...
Provided by FrontRange Solutions
-
White Papers
Business Process Management II: Best Practices of Boeing and UPS
Oct 2006
This executive summary is a follow up report to APQC's 2005 "Business Process Management" Best- practice Report. It digs deeper into how organizations are navigating the transition from...
Provided by APQC
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White Papers
A Best-Practices Approach to Software Asset Management
Jul 2006
According to Gartner, 30 percent of large enterprises will experience at least one on-site software audit per year through 2008. What this means is, if you're not already vigilantly tracking what...
Provided by ManageSoft
-
White Papers
Voice over IP (VoIP) Implementation Guide for Network Performance Management
Nov 2005
The long-hyped convergence of voice and data onto a single network is finally becoming reality. Major industry magazines and analysts are now discussing the explosion of VoIP deployments, and...
Provided by NetScout Systems
-
Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
-
Whitepapers
Forrester Research Report: Thirty-One Best Practices for the Service Desk
Jun 2005
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling revelation might lead some to point...
Provided by Citrix Online
-
White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
-
White Papers
Configuration Assessment: Choosing the Right Solution
Sep 2008
Configuration assessment lets businesses proactively secure their IT infrastructure and achieve compliance with important industry standards and regulations. Learn why configuration assessment is...
Provided by Tripwire
-
White Papers
File Integrity Monitoring: Secure Your Virtual and Physical IT Environments
Sep 2008
Looking for a File Integrity Monitoring Solution? With the numerous servers, devices and applications organizations rely on to support their everyday business, outages and security breaches due to...
Provided by Tripwire
-
White Papers
What's Good for Security is Good for Operations: Why Configuration Assessment Followed by Change Auditing is Key to Operational Stability
Sep 2008
Network administrators and IT managers know that the ramifications of one small change to a company's critical servers or network devices--such as routers, switches, and firewalls--depend on...
Provided by Tripwire
-
White Papers
Proactively Reduce Risk and Improve IT Security in Physical and Virtual Environments
Sep 2008
Learn more about the security risks and vulnerabilities faced by organizations, and the elements of a proactive security approach. Then find out how Tripwire helps organizations attain and...
Provided by Tripwire
-
White Papers
Gene Kim's Practical Steps to Mitigate Virtualization Security Risks
Sep 2008
Tripwire founder/CTO Gene Kim provides seven practical steps that IT organizations can take to mitigate the unique security challenges of virtualization. While some are directed specifically at...
Provided by Tripwire
-
White Papers
The Future of IT in a Flat World: CMDBs, Automation, and the IT Value Chain
Oct 2008
Using automation, IT operations can emulate the domestic supply chain's cost containment successes. At the same time, by recognizing that its own struggles are mirrored in the global supply chain,...
Provided by ASG Software Solutions
-
White Papers
The Unique Challenges Facing the IT Professional in K-12 Education
Mar 2008
How does your school or district stack up vs. peer institutions? Download this recent research report to see the results of a survey that identified key issues and trends among K-12 IT leaders:...
Provided by SchoolDude.com
-
White Papers
Best Practices for Gaining Visibility Into Application Performance
Oct 2008
This white paper explains why having a "360-degree view," or comprehensive visibility, into all of your mission-critical business applications is crucial to managing their performance and...
Provided by SL Corporation
-
White Papers
Total Support: Achieving sustainable business growth with a remote support solution
Oct 2008
Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also...
Provided by NTRglobal
-
Webcasts
Case Study Webcast: How a top California School District Chose its Help Desk
Oct 2008
Franklin-McKinley School District used to manage IT incidents on paper, then via spreadsheet. They tried a monolithic help desk system, but users complained that it was too complicated. In this...
Provided by SchoolDude.com
-
White Papers
40 to 80 In No Time Flat - Proven Techniques to Drive First Call Resolution
Apr 2008
The gathering and use of metrics to manage system performance is a common IT practice. Over the last 15 years, similar techniques to assess and manage human performance within IT organizations...
Provided by CDC Software
-
Case Studies
Airport Retailer Gains Real-Time Insight into Inventory with New Business Solution
May 2008
InMotion Entertainment is the largest electronics airport retailer in the nation. With more than 50 stores located in 33 airports, InMotion delivers portable entertainment to the travelers market....
Provided by Microsoft
-
Case Studies
Integrated ERP Solution Empowers Manufacturing Company
Nov 2007
Zurn is a major manufacturer and distributor of commercial-grade plumbing products and accessories. Its 10 product lines are engineered by domestic and foreign vendors, manufactured across nine...
Provided by Microsoft
-
Case Studies
Network Solutions Leader Projects $1.5 Million Savings with Switch to New ERP
Apr 2008
Founded in 1983, Network Equipment Technologies (NET) is a leader in providing network and voice exchange solutions for government and enterprise customers worldwide. To increase its operational...
Provided by Microsoft
-
Case Studies
ERP Software Upgrade Fuels Collaboration And Growth for Online School-Supply Retailer
Jul 2008
SchoolKidz provides a simple, cost-effective approach to fulfilling the school-supply needs of students, parents, and educators. In 2007, the company was acquired by Staples—a 60,000-employee...
Provided by Microsoft
-
Case Studies
Engineering Firm Doubles Revenue, Limits Overhead with Project Management Solution
Aug 2008
Based in Houston, Texas, Commonwealth Engineering and Construction provides engineering and construction management services for the refining and chemical process industries. With the goals of...
Provided by Microsoft
-
Whitepapers
IDC ITSM research: IT Service Management Needs and Adoption Trends: An Analysis of a Global Survey of IT Executives
Sep 2008
Find out top ITSM and ITIL focused initiatives, challenges and priorities of your peers and how HP can help. Read this new survey report from IDC.
Provided by Hewlett-Packard (HP)
-
White Papers
Edison Group - Oracle Unbreakable Linux: True Enterprise-Quality Linux Support
May 2008
This report from the Edison Group was developed to assist enterprise customers in making the best possible choice for their Linux support. The report draws a close comparison between Red Hat Linux...
Provided by Oracle
-
Podcasts
Learn how Allianz's CIO adopted a new customer centric approach
Feb 2012
Learn how Allianz CIO Dirk Linnenbruegger responded to shifting demands of savvy customers wanting real-time solutions, customized offers, and around-the-clock responsiveness. View video on their...
Provided by Cisco Systems, Inc
-
Whitepapers
Establishing IT Operations in Emerging Markets
Apr 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs - but those business units exist to serve the clients and customers,...
Provided by SkillSoft
-
Whitepapers
The Value of Smarter Datacenter Services
Apr 2012
As organisations expand in the next five years, a diverse and efficient datacentre strategy will be essential. The future datacentre will need to be flexible, highly automated and based on...
Provided by IBM
-
Whitepapers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
-
Whitepapers
Apply Storage Innovations to Create a Competitive Advantage
May 2012
Learn how businesses can use advanced storage technologies, such as thin provisioning, deduplication and autotiering, to create a competitive advantage by speeding the delivery of IT services to...
Provided by HP and Intel®
-
Case Studies
The right support solution for wireless devices
Dec 2008
When Palm Valley Health Care implemented an electronic medical records system and provided its field nurses with remote access to it via mobile devices, it needed an easy and cost-effective...
Provided by LogMeIn
-
Case Studies
NuStar Energy Provides Support for Hundreds of Mobile Users
Dec 2008
For the IT team at NuStar Energy, time-consuming and frustrating smartphone support is a thing of the past. Instead of relying on employees' descriptions of problems over the phone, they can now...
Provided by LogMeIn
-
White Papers
Top 10 Things You Should Know about Genuine Windows
Jan 2009
Microsoft is educating customers and partners on Genuine software, in effort to protect them from counterfeit and pirated software. Are you familiar with the concepts of 'Genuine Windows' or...
Provided by Microsoft
-
White Papers
Harnessing the Power of ITIL
Apr 2008
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with...
Provided by SkillSoft
-
White Papers
How to Lead and Manage the IT-Literate Workforce
Dec 2007
When it comes to IT knowledge, the literacy of non-technical staff at U.S. companies still varies from near-expert to no-clue. However, now that IT technology is supporting virtually every...
Provided by SkillSoft
-
White Papers
Leveraging IT Innovation: Releasing Business Potential Through the Creative Use of IT
Nov 2007
When it comes to describing a highly-functional IT department's best attributes, "creativity" may not necessarily come to mind. Yet, innovating new technologies and applying existing ones in new...
Provided by SkillSoft
-
White Papers
The Art of Lean Thinking: Influencing the IT Culture
Sep 2008
Today, an IT department has many reasons for adopting "lean" practices; saving costs is only the most obvious. Other objectives are to reduce time to market, offer more competitive products and...
Provided by SkillSoft
-
White Papers
Controlling Corporate Energy Consumption via the Enterprise Network
Jan 2009
Business leaders are defining sustainability initiatives that reduce their electrical power consumption and CO2 emissions in an effort to not only reduce energy costs, but to also be respectful of...
Provided by Cisco Systems
-
Webcasts
ING Renault F1 Team Takes 1st Place with Symantec Enterprise Vault and NetApp
Jan 2009
View this Webcast to hear why and how joint customer Renault Formula 1 implemented Symantec Enterprise Vault (EV) and NetApp storage for email archival and discovery for over 400,000 messages a...
Provided by Symantec
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White Papers
Compliance Rules: Best Practices for Cost-Effective, Comprehensive Compliance
Feb 2009
Unmanaged email and other ESI can trigger financial, productivity, and legal nightmares should your organization one day find itself embroiled in a workplace lawsuit. Best practices call for a...
Provided by MessageLabs, now part of Symantec
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Whitepapers
Enterprise-Wide Compliance with System Center Configuration Manager 2007
Feb 2009
Microsoft's System Center Configuration Manager 2007 (Configuration Manager) is a powerful ally when you need to achieve, maintain and prove compliance. However, its primary focus is systems...
Provided by Quest Software, now a part of Dell
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Webcasts
Automated Procedural Controls Self Assessments, the Missing Piece to the Compliance Puzzle
Nov 2008
This webcast is targeted to organizations that are struggling with the costly, manual processes associated with IT compliance and passing audits. A majority of IT controls are procedural and must...
Provided by Symantec
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Webcasts
Process Automation With Symantec
Nov 2008
Process automation has traditionally been reserved for only the largest organizations because of requirements like specialized development knowledge, integration complexity and expense. The fact...
Provided by Symantec
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White Papers
The Necessary Convergence of IT and Facilities — Bringing the two groups together under one unified process
Mar 2009
In the quest to more effectively manage the IT infrastructure, many organizations are stymied by a disconnect between IT and Facilities. The two groups rarely collaborate and typically report...
Provided by Eaton
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Webcasts
Learn to Manage Your Non-Windows Systems with System Center Configuration Manager 2007
Apr 2009
Managing and reporting on change, configuration and system updates in a diverse environment isn't easy. Using multiple tools for tracking administrative rights add to the security risks, while...
Provided by Quest Software, now a part of Dell
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White Papers
The iPhone is Here to Stay: What's an Enterprise to do about it?
Mar 2009
End-users, including many executives, love the iPhone. And given their popularity IT managers are going to have to deal with iPhones and the security and manageability issues surrounding them....
Provided by Sybase iAnywhere
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White Papers
Satisfaction survey analysis using statistics: You'll be delighted with the results
Jun 2009
Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses, however, you risk...
Provided by SPSS
