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Enable Administrators to Morph into Managers by Leveraging Real-time Analytics and Automation
Take a look at this white paper to learn more about using real-time analytics and automation to get more out of your IT admins and make your network easier to manage.
Sponsored by VMware Date: Tue, 01 Mar 2011 00:00:00 -0800
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White Papers
Why ITIL® Is Important
Mar 2012
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...
Provided by Global Knowledge
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White Papers
Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
May 2010
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization....
Provided by Global Knowledge
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White Papers
A Best-Practices Approach to Software Asset Management
Jul 2006
According to Gartner, 30 percent of large enterprises will experience at least one on-site software audit per year through 2008. What this means is, if you're not already vigilantly tracking what...
Provided by ManageSoft
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White Papers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
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White Papers
Bet Your Excel Spreadsheet Can't Do This - Align IT and Business with Demand Management
May 2008
In this white paper, renowned Project Portfolio Management (PPM) luminary, and former PMI President and Chairman, Harvey Levine discusses the newest approaches to Demand Management, and how you...
Provided by Serena Software
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Podcasts
Learn how Allianz's CIO adopted a new customer centric approach
Feb 2012
Learn how Allianz CIO Dirk Linnenbruegger responded to shifting demands of savvy customers wanting real-time solutions, customized offers, and around-the-clock responsiveness. View video on their...
Provided by Cisco Systems, Inc
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Research
IT Governance Framework
Mar 2005
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
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White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
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White Papers
Gartner Analyst Report: "CMDB or Configuration Database: Know the Difference"
Mar 2006
With all vendors offering a configuration management database strategy and few offering true CMDB capability, it is critical to know the difference between a CMDB and a configuration database....
Provided by IBM
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White Papers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
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White Papers
Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
Oct 2005
Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable...
Provided by BMC Software
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White Papers
Centers of Excellence: Optimize Your Business and IT Value
Nov 2006
Download this SAP white paper to read about the many direct benefits you can derive from implementing certified centers of excellence (COEs) in your organization. The paper presents the results of...
Provided by SAP
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White Papers
IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance
Sep 2008
High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Process Institute (ITPI). They operate on specific controls and measurements...
Provided by Tripwire
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Research
IT Strategy Maps: A Tool For Strategic Alignment
Nov 2005
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
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Webcasts
Internal Controls and Governance: Strategies and Controls for SOX Compliance and IT Governance for Small and Medium Business
Nov 2007
Publicly-owned Small and Medium Businesses (SMBs) are subject to the same laws and regulatory mandates that their large counterparts are. This webinar covers some of the common challenges faced by...
Provided by ComplianceOnline
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White Papers
The outsourcing decision for a globally integrated enterprise: from commodity outsourcing to value creation.
Jan 2008
Globalization and advances in technology have changed the way business gets done. Today, outsourcing helps make the globally integrated enterprise possible. And the decision-making process for...
Provided by IBM
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Research
Connecting Business Drivers To Enterprise Architecture
Jun 2005
EXECUTIVE SUMMARY: Understanding business plans and challenges is essential when starting an enterprise architecture (EA) effort or when taking stock of an existing effort. It is also a necessary...
Provided by Forrester Research
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White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
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White Papers
Profitable Strategies for Optimizing Help Desk Operations
Sep 2007
In this free whitepaper, you'll learn how to completely re-think the way your service desk deploys people, processes, and technologies. Discover how to think strategically, rather than...
Provided by SupportSoft
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Webcasts
Internal Audit and Risk Mitigation - Effective and practical use of the COSO and COBIT methodologies
Nov 2007
This webinar discusses how to align your audit risk assessment, audit ecosystem, audit plan, and audit engagements with the larger organization's strategy, vision, and values. It is designed...
Provided by ComplianceOnline
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White Papers
Top 10 Things You Should Know about Genuine Windows
Jan 2009
Microsoft is educating customers and partners on Genuine software, in effort to protect them from counterfeit and pirated software. Are you familiar with the concepts of 'Genuine Windows' or...
Provided by Microsoft
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Research
Creating the Strategic Plan for Today's IT
Jun 2006
IT's strategic plan is an essential tool to run IT like a business. The strategic plan for today's IT is different from the strategic plans that IT may have developed five years ago. It is...
Provided by Forrester Research
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White Papers
The Value of Smarter Data Center Services (IDC analyst paper)
Aug 2011
While recent emphasis has been on consolidation and cost reduction, IT organizations looking to the future are developing streamlined processes and improved time-to-market. Read this white paper...
Provided by IBM
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White Papers
The new information agenda: Do you have one?
Jan 2008
The lack of trusted information is a major concern for businesses worldwide. The information agenda is a comprehensive, enterprise-wide plan for creating, delivering, and exploiting trusted...
Provided by IBM
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White Papers
Top 10 Misconceptions about Problem Management and Incident Resolution
Oct 2005
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white...
Provided by iConclude
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Webcasts
Business Insights Webcast: Application Virtualization (App-V) Enterprise Return on Investment
Jun 2010
Quantifying the business value of IT investment is vital in today's tough economic climate. Every investment is expected to show strong and tangible financial return. To help organizations assess...
Provided by Microsoft
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White Papers
Voice over IP (VoIP) Implementation Guide for Network Performance Management
Nov 2005
The long-hyped convergence of voice and data onto a single network is finally becoming reality. Major industry magazines and analysts are now discussing the explosion of VoIP deployments, and...
Provided by NetScout Systems
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Research
Step By Step: A Template for Marketing IT to the Business
May 2006
Many IT organizations are just beginning the journey toward more effectively marketing IT to their business constituents. But what is the right step-by-step approach to use to jump-start their...
Provided by Forrester Research
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White Papers
Software Testing 3.0: The Continuing Evolution of Software Testing
Dec 2007
This paper traces the evolution of software testing through its first two phases, and then presents the current state-of-the-practice: Software Testing 3.0, an independent and strategic approach...
Provided by LogiGear
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White Papers
Enterprise smartphone support: Five practical solutions
Sep 2011
Are costs, technical issues and security keeping your company from benefiting from smartphone use? Smartphones within the enterprise are essential now, and their ease of use in allowing users to...
Provided by LogMeIn
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Webcasts
Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
Jun 2008
Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to see how Business Mashups...
Provided by Serena Software
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White Papers
How Does Your IT Help Desk Measure Up?
Aug 2006
Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk...
Provided by Citrix Online
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White Papers
The Business Case for Disaster Recovery Planning: Calculating the Cost of Downtime
Sep 2006
IT leaders recognize that a disaster can be any event that prevents a business from accessing the data and systems it needs to operate. This could encompass everything from regional power...
Provided by Iron Mountain
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White Papers
Service Level Agreements
Dec 2004
An overview of how organisations can discover and assess the service availability and performance delivered by their IT infrastructure and thus set and measure Service Level Agreements.
Provided by End-End Software
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White Papers
Maintain an Accurate CMDB through Reconciliation
Nov 2005
This paper discusses the important role reconciliation plays in a configuration management database (CMDB), the key capabilities a reconciliation process should support, and why reconciliation is...
Provided by BMC Software
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White Papers
Forrester Research Report: Thirty-One Best Practices for the Service Desk
Jun 2005
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling revelation might lead some to point...
Provided by Citrix Online
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White Papers
Transforming "the business of IT"
May 2006
Learn how IBM's Component Business Model for the Business of IT can help you uncover the hidden value in your infrastructure. This methodology breaks your IT into its basic building blocks--a...
Provided by IBM
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Case Studies
Growing Pains: Staffing For Scalability
Sep 2004
This article from Cisco's iQ Magazine focuses on how four growing companies use their network infrastructures to help them get the people skills they need regardless of geographic locations.
Provided by Cisco Systems
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White Papers
The Next Wave: Driving Organizational Efficiency Through Business Process Automation
Dec 2006
In this white paper, Jeff Piper, Vice President of Client Services and Partner Development for SpringCM, explains why Business Process Automation (BPA) is "the next wave" for organizations that...
Provided by SpringCM
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Research
Invisible IT: Unplanned, Untracked, and Unmanaged
Mar 2007
Most IT organizations are faced with more demand than they can fulfill. This ranges from strategic demand for new projects that drive innovation to tactical demand for tasks like provisioning new...
Provided by Forrester Research
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White Papers
Apply Storage Innovations to Create a Competitive Advantage
May 2012
Learn how businesses can use advanced storage technologies, such as thin provisioning, deduplication and autotiering, to create a competitive advantage by speeding the delivery of IT services to...
Provided by Hewlett-Packard (HP)
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White Papers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
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White Papers
The Value of Smarter Datacenter Services
Apr 2012
This paper provides an overview of how IT organizations can optimize across the entire life cycle of their datacenters and build a strong foundation for future IT operations. Opportunities for...
Provided by IBM
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White Papers
Establishing IT Operations in Emerging Markets
Apr 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs - but those business units exist to serve the clients and customers,...
Provided by SkillSoft
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White Papers
Why ITIL® Is Important
Mar 2012
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...
Provided by Global Knowledge
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Podcasts
Learn how Allianz's CIO adopted a new customer centric approach
Feb 2012
Learn how Allianz CIO Dirk Linnenbruegger responded to shifting demands of savvy customers wanting real-time solutions, customized offers, and around-the-clock responsiveness. View video on their...
Provided by Cisco Systems, Inc
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White Papers
Accelerating time-to insight using in-memory analytics - Ovum Paper
Jan 2012
Read this paper from research firm Ovum about the benefits of in-memory analytics and how it helps business users to access and analyze information within seconds for more agile decision-making.
Provided by IBM
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White Papers
Oracle's Optimized Solution for Oracle Database Mission-Critical System Environments
Dec 2011
Virtually all organizations in both the public and private sectors use database systems at the core of their IT operations. These databases are integral to day-to-day operations, and IT...
Provided by Oracle
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White Papers
Diskeeper® 2011: Ensuring Maximum Performance on Windows 7 Systems
Oct 2011
This white paper delivers the results of a series of tests that compare the performance of a third party tool, Diskeeper, to that of the native Windows 7 defragmentation utility in the areas of...
Provided by Condusiv Technologies
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White Papers
Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change
Oct 2011
To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.
Provided by IBM
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White Papers
Discover and visualize your dynamic IT Infrastructure Solution Brief
Oct 2011
IBM Tivoli Application Dependency Discovery Manager supports the alignment of IT and business with robust and automated application mapping and discovery that helps organizations understand the...
Provided by IBM
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White Papers
How old remote support tools hinder your helpdesk
Sep 2011
It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes...
Provided by LogMeIn
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White Papers
Enterprise smartphone support: Five practical solutions
Sep 2011
Are costs, technical issues and security keeping your company from benefiting from smartphone use? Smartphones within the enterprise are essential now, and their ease of use in allowing users to...
Provided by LogMeIn
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Case Studies
UTM Solution Selected for Price, Performance, and Reliability
Jul 2009
The Korean Standards Association (KSA) has built its vast expertise over the past 45 years in the fields of standards, ISO certification, and international cooperation through surveys, research,...
Provided by WatchGuard Technologies
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Case Studies
Tar Heel Capital: Restaurant Franchisee Case Study
Jul 2009
Tar Heel Capital is a large Wendy's restaurant franchisee with over 75 locations and more than 2800 employees throughout North and South Carolina. Like many quick service restaurant operators, Tar...
Provided by DigitalPersona
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Case Studies
Telecommunications Case Study: Telmex
May 2009
Telmex is the leading telecommunications company in Mexico and the largest private company in Latin America. The Telmex security group was concerned that tokens were being shared and therefore...
Provided by DigitalPersona
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White Papers
The Value of Smarter Data Center Services (IDC analyst paper)
Aug 2011
While recent emphasis has been on consolidation and cost reduction, IT organizations looking to the future are developing streamlined processes and improved time-to-market. Read this white paper...
Provided by IBM
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White Papers
The Right Foundation for Growing Global
Jul 2011
This landmark research reveals new insights into the real business value of integrated business applications, including cost reductions, data visibility and net income increases. (Bloomberg...
Provided by SAP
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Podcasts
TechNet Radio: IT Time - Integrating Windows Phone Into Your IT Infrastructure
Apr 2011
Its IT Time and in this podcast, the speaker interviews a Sr. Technical Product Manager with the Windows Phone team. Tune in as they discuss how Windows Phone integrates with a business' IT...
Provided by Microsoft
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Podcasts
TechNet Radio: IT Time - What's Next in System Center 2012
May 2011
It's IT Time and in today's episode, the speakers - -Group Product Manager here at Microsoft. Listen in as they preview the System Center 2012 suite of products and discuss how IT Pros can grapple...
Provided by Microsoft
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White Papers
Content-Aware Resolution Sequence Mining for Ticket Routing
Jun 2010
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert groups, to...
Provided by Arizona State University
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White Papers
Assessing Expertise Awareness in Resolution Networks
May 2010
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its customers. The...
Provided by Arizona State University
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White Papers
Efficient Ticket Routing by Resolution Sequence Mining
Mar 2008
IT problem management calls for quick identification of re-solvers to reported problems. The efficiency of this process highly depends on ticket routing-transferring problem ticket among various...
Provided by Association for Computing Machinery
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White Papers
Scheduling in Practice
Feb 2007
In queuing theory, it has been known for a long time that the scheduling policy used in a system greatly impacts user-perceived performance. For example, it has been proven in the 1960's that...
Provided by Carnegie Mellon University
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White Papers
Improved Device Driver Reliability Through Hardware Verification Reuse
Mar 2011
Faulty device drivers are a major source of operating system failures. The authors argue that the underlying cause of many driver faults is the separation of two highly-related tasks: device...
Provided by Association for Computing Machinery
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Case Studies
Communication Leader Motorola's Global IT Support Is Streamlined by TCS
Mar 2011
With IT becoming the nerve center of global enterprises, ensuring its continuous availability has become a key business imperative. For global communication leader Motorola, the success of its...
Provided by Tata Consultancy Services
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White Papers
Reliability Analysis for Component-Based Software System in Open Distributed Environments
May 2007
Internet provides an open, dynamic, and uncertain environment. Component-based software development in this environment faces more challenges with built upon a set of heterogeneous, autonomous...
Provided by Zhejiang Gongshang University
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White Papers
Fuzzy Multi-State Allocation of the Diesel Engine Fuel Supply System
Feb 2009
To reduce the inapplicability of binary state models in system reliability analysis, fuzzy multi-state reliability allocation model is presented in this paper. In the presented model, the fuzzy...
Provided by Dalian University Of Technology
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White Papers
The Relationships Between It Flexibility, It-Business Strategic Alignment, and It Capability
Feb 2011
What seems to still be the main concern for managers in the corporate world across the globe is IT-business strategic alignment. This paper seeks to address the research problem about the lack of...
Provided by Universiti Teknologi Malaysia
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Case Studies
The International Language of Business
Sep 2010
This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.
Provided by Citrix Online
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White Papers
Low-Cost Hardware Fault Detection and Diagnosis for Multicore Systems
Dec 2009
Continued technology scaling is resulting in systems with billions of devices. Consequently, these devices are prone to failures from various sources resulting in a growing reliability threat. As...
Provided by Association for Computing Machinery
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White Papers
Semantics-Aware Trace Analysis
Jun 2009
As computer systems continue to become more powerful and complex, so do programs. High-level abstractions introduced to deal with complexity in large programs, while simplifying human reasoning,...
Provided by Association for Computing Machinery
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White Papers
Forrester Case Study Report on Lotus Notes/Domino V8.5 Economic Benefits
Mar 2011
In this prerecorded Webcast, senior Forrester analysts present a Total Economic Impact (TEI) case study summary on Lotus Notes and Domino 8.5. The Forrester TEI methodology, developed by Forrester...
Provided by IBM
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White Papers
A Framework for Reliable and Efficient Data Placement in Distributed Computing Systems
Jan 2011
Data placement is an essential part of today's distributed applications since moving the data close to the application has many benefits. The increasing data requirements of both scientific and...
Provided by University of Wisconsin-Madison
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White Papers
The 2010 Application Delivery Handbook
Mar 2011
While ensuring acceptable application delivery has always been important, it historically was not a top of mind issue for the majority of IT organizations. That changed several years ago when IT...
Provided by CA
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White Papers
A Case for Deconstructing Hardware Transactional Memory Systems
Apr 2007
Major hardware and software vendors are curious about Transactional Memory (TM), but are understandably cautious about committing to hardware changes. According to the authors, deconstructing...
Provided by University of Wisconsin-Madison
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White Papers
Integrated System Management and Support
Feb 2011
In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos, with different...
Provided by Oracle
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White Papers
IT Value Transformation Roadmap - Cloud Strategy Brief
Feb 2011
IT organizations are perceived by the business in one of two ways - either as a cost center or a center of strategic value. Research has identified a common pattern of activity across...
Provided by VMware
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White Papers
SmartTunnel: Achieving Reliability in the Internet
Feb 2007
Reliability is critical to a variety of network applications. Unfortunately, due to lack of QoS support across ISP boundaries, it is difficult to achieve even two 9s (99%) reliability in today's...
Provided by University of Texas
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White Papers
Triage: Diagnosing Production Run Failures at the User's Site
Oct 2007
Diagnosing production run failures is a challenging yet important task. Most previous work focuses on offsite diagnosis, i.e. development site diagnosis with the programmers present. This is...
Provided by Association for Computing Machinery
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Research
IT Governance Framework
Mar 2005
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
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Research
The CIO Profile
Oct 2005
Although CIOs have more access to the business than they did even a year ago, their background and time management choices have typecast them as technology specialists. Most business users view...
Provided by Forrester Research
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Research
IT Strategy Maps: A Tool For Strategic Alignment
Nov 2005
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
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White Papers
Gartner Analyst Report: "CMDB or Configuration Database: Know the Difference"
Mar 2006
With all vendors offering a configuration management database strategy and few offering true CMDB capability, it is critical to know the difference between a CMDB and a configuration database....
Provided by IBM
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Webcasts
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
Jan 2008
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology...
Provided by Citrix Online
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White Papers
IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance
Sep 2008
High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Process Institute (ITPI). They operate on specific controls and measurements...
Provided by Tripwire
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White Papers
Stay on course in any economic conditions with SOA
Jul 2009
With the economy in constant fluctuation, this white paper is especially timely. "Enhancing your infrastructure in an uncertain economy to support your SOA business initiatives" defines the...
Provided by IBM
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White Papers
Managing the Dynamic Desktop with Microsoft System Center Solutions
Sep 2009
For IT professionals responsible for deploying, managing and securing their organizations' desktop resources new challenges are emerging. Workforce and work style changes require access to...
Provided by Microsoft
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White Papers
Justifying SQL Server Management Tools in a Down Economy
Oct 2009
These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a...
Provided by Quest Software
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White Papers
Flexible IT contains costs, boosts efficiency
Oct 2009
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less....
Provided by IBM
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Downloads
CDPS Analyst Interview with John Webster of Illuminata
Oct 2009
Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst Interview with...
Provided by IBM
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White Papers
Service Level Agreements
Dec 2004
An overview of how organisations can discover and assess the service availability and performance delivered by their IT infrastructure and thus set and measure Service Level Agreements.
Provided by End-End Software
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Webcasts
Unlock key strategies for successful systems development
Oct 2009
Are you involved in developing embedded software, systems engineering or designing systems of systems? Are you interested to know what challenges your peers face and what practices they have put...
Provided by IBM
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Webcasts
Bridging the Embedded Software Development Gap
Dec 2008
Forrester Senior Analyst Roy Wildeman as he discusses how embedded software raises both the rewards and risks of product innovation. During this Webcast you will learn from Forrester about key...
Provided by IBM
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Webcasts
Getting Started: Windows Logo Program Part 1
Dec 2009
The presenter of this webcast takes the attendee through the end-to-end process of qualifying for a logo, including how to access logo program requirements and policies, how to run logo program...
Provided by Microsoft
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Webcasts
Getting Started: Windows Logo Program Part 2
Dec 2009
The presenter of this webcast takes the attendee through the end-to-end process of qualifying for a logo, including how to access logo program requirements and policies, how to run logo program...
Provided by Microsoft
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Webcasts
Windows Logo Program Device Fundamentals Overview
Dec 2009
This webcast explains the purpose of device fundamentals tests, what partners need to be aware of before running these tests, and debugging tips.
Provided by Microsoft
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Webcasts
Winqual Device Metadata Submissions
Dec 2009
The presenter of this webcast walks through the process to submit device metadata on the Windows Quality Online Services (Winqual) site. In addition, the presenter reviews the business rules that...
Provided by Microsoft
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Webcasts
What~s New in Windows Logo Kit (WLK) 1.5
Dec 2009
This session provides a technical overview of the Windows Logo Kit (WLK) and details the changes implemented in WLK 1.5. This session also discusses the WLK release schedule and the retirement...
Provided by Microsoft
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White Papers
IT Operations: An Automation Odyssey
Jan 2010
According to Forrester's new report, 75% of a typical IT budget is spent on maintaining existing systems. A combination of forces, including skyrocketing complexity, wider distribution of IT...
Provided by Kaseya International
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Research
Connecting Business Drivers To Enterprise Architecture
Jun 2005
EXECUTIVE SUMMARY: Understanding business plans and challenges is essential when starting an enterprise architecture (EA) effort or when taking stock of an existing effort. It is also a necessary...
Provided by Forrester Research
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Downloads
Software Trial: AdminStudio® Migrates MSIs to Windows® 7 and App-V® Fast
Feb 2010
AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with deployment solutions like SCCM, ZENworks, and LANDesk. AdminStudio also provides tools to...
Provided by Flexera Software
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Webcasts
Paving the Road to a PC Refresh
Aug 2005
If you've got aging computers with low memory and lagging speed, your end users' productivity is undoubtedly hampered. Of course, enterprise PC refreshes require significant investments beyond an...
Provided by Insight Direct
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Webcasts
ITIL Gain without the Pain: A Pragmatic Approach to Getting Started with ITIL
Jan 2010
Join leading analyst firm EMA and KACE in this hour long webcast to learn how a practical, targeted implementation of ITIL best practices can quickly and cost-effectively deliver the benefits of...
Provided by KACE
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White Papers
The IT Consulting Skill Set
Feb 2001
What do we sell when we sell consulting? We may be selling technical skill, a project implementation, or a report comparing different technical options. For any consultant who has worked for a...
Provided by TechRepublic
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White Papers
Reduce IT Cost by Simplifying and Improving Data Center Operations Management
Jan 2009
IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
Provided by BMC Software
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White Papers
Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
Oct 2005
Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable...
Provided by BMC Software
-
White Papers
Maintain an Accurate CMDB through Reconciliation
Nov 2005
This paper discusses the important role reconciliation plays in a configuration management database (CMDB), the key capabilities a reconciliation process should support, and why reconciliation is...
Provided by BMC Software
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Webcasts
Momentum Webcast: What You Should Know About Your Microsoft Enterprise Agreement Annual True-Up (Level 100)
Nov 2009
The attendee of this webcast will learn how Microsoft and the channel Enterprise Software Advisor (ESA) can help to prepare for the upcoming Microsoft Enterprise Agreement Annual True-Up. The...
Provided by Microsoft
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Webcasts
Microsoft Citizen Service Platform: Empowering Government to Serve Citizens and Demonstrate Transparency
Oct 2009
The attendee of this webcast will learn how one can modernize the technology solutions in incremental steps that are tailored to the budget and schedule requirements, enhancing the systems over...
Provided by Microsoft
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Webcasts
Logo Categories for the Windows Logo Program for Hardware
Sep 2009
The presenters of this webcast discuss the windows logo program for hardware and provide some clarification around device categorization and test requirements. In addition, the presenter shows a...
Provided by Microsoft
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White Papers
Ride the Express Lane in the Journey to Speed ITIL® Adoption
Jun 2008
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely...
Provided by BMC Software
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White Papers
Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency
Dec 2009
Modernizing IT: Strategies for Improving Service and Reducing Costs. To meet business demands for higher levels of performance and availability - all while adding services and reducing costs - IT...
Provided by BMC Software
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Webcasts
Virtual Lifecycle Management
Sep 2009
Overrun by virtual sprawl? Frustrated with the complexity of your virtual environment ? Struggling to balance agility with control? Join BMC and learn how IT organizations have addressed...
Provided by BMC Software
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White Papers
Top 10 Misconceptions about Problem Management and Incident Resolution
Oct 2005
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white...
Provided by iConclude
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White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
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White Papers
IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination
Feb 2006
Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. This executive level...
Provided by Borland Software
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White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
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White Papers
Forrester Research Report: Thirty-One Best Practices for the Service Desk
Jun 2005
According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. This startling revelation might lead some to point...
Provided by Citrix Online
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White Papers
"Combating" Hostaphobia
Mar 2010
Get this free guide and learn what you can do to overcome hostaphobia and why hosted services can be beneficial to you and your business, allowing you to manage a more productive and efficient IT...
Provided by Apptix
