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itil
(676 results)-
White Papers
A revolutionary approach to IT service management
Sep 2011
Serena Service Manager helps you keep IT and business in sync. Serena Service Manager represents a new, process-driven approach to IT service management-one that allows IT and business to work...
Provided by Serena Software
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White Papers
Why ITIL® Is Important
Mar 2012
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...
Provided by Global Knowledge
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Webcasts
ITIL V3: Practical Steps to Building a CMDB
Dec 2008
The presenter of this webcast will discuss the practical aspects of how to build a CMDB based on ITIL V3 best practices. This how-to information webcast outlines the importance of an accurate and...
Provided by BMC Software
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White Papers
Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team
Dec 2010
As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth...
Provided by ConnectWise
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White Papers
Service Desk/Helpdesk Metrics and Reporting : Getting Started
Dec 2006
This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be...
Provided by Serio
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White Papers
Five things (we bet ) you didn't know about Subversion
Nov 2011
Subversion has become the version control standard for developers around the world. Whether you are in a regulated industry or just demand better controls in configuration management, Subversion...
Provided by CollabNet
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White Papers
Remote Monitoring and Management
The Key to Proactive, Efficient IT Service DeliveryJul 2011
As businesses emerge from the difficult economic recession, they need to continue the low-cost and high productivity practices that allowed them to successfully weather the storm. Specifically for...
Provided by LabTech Software
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Webcasts
Roadmap for Implementing IT Infrastructure Library
Dec 2007
Need a roadmap for implementing IT Infrastructure Library (ITIL) processes quickly? Already using BMC Service Desk Express Suite in the organization? With BMC Alignability for BMC Service Desk...
Provided by BMC Software
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White Papers
Ready to Create Your IT Service Catalog?
Jul 2005
Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service...
Provided by Jupitermedia
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White Papers
A Best-Practices Approach to Software Asset Management
Jul 2006
According to Gartner, 30 percent of large enterprises will experience at least one on-site software audit per year through 2008. What this means is, if you're not already vigilantly tracking what...
Provided by ManageSoft
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Webcasts
Service Catalog Value Realization
Dec 2008
A Service Catalog is often considered the starting point for any successful ITIL Service Management initiative. But, if one is already delivering services to the customers without one, so, how...
Provided by BMC Software
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White Papers
Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits
Dec 2010
The successful Information Technology (IT ) services business depends on satisfying customer needs. However, to be competitive and achieve long-term success, it is critical for any service-based...
Provided by ConnectWise
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Webcasts
Subversion 1.7 - Why You Should Care
Nov 2011
With Apache Subversion 1.7, the most broadly used SCM (software configuration management) software is getting even better. The new version, to be released shortly, promises the best Subversion...
Provided by CollabNet
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Webcasts
Atrium Core Implementation Best Practices
Jun 2009
The presenter will provide best practices for the CMDB Usage focusing on common CMDB use cases and deployment sessions, CMDB Implementation lessons learned and Features/Demo of Atrium CMDB 7.5.
Provided by BMC Software
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White Papers
Next Level Service Desk Strategies
Jan 2011
Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of...
Provided by Citrix Online
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White Papers
A New Transformative Approach for Minimizing the Risk of IT Changes
Apr 2012
Current methods of IT change management ranging from CMDBs to service desks do not give administrators what they need to understand the risks or potential impacts of proposed changes. A new,...
Provided by ITinvolve, Inc.
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Webcasts
Accelerate Implementation of BMC Remedy ITSM and ITIL Best Practices
Sep 2008
The presenter of this webcast will detail why BMC's Service Management Process Model is critical to a successful rollout of ITIL processes such as incident and change management, and how...
Provided by BMC Software
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Research
IT Governance Framework
Mar 2005
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
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White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
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Webcasts
HP OpenView Client Configuration Manager
Mar 2006
HP OpenView Client Configuration Manager is a quick-to-deploy, easy-to-use, cost-effective PC software configuration management solution that provides out-of-the-box functionality for hardware and...
Provided by Hewlett-Packard (HP)
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White Papers
Gartner Analyst Report: "CMDB or Configuration Database: Know the Difference"
Mar 2006
With all vendors offering a configuration management database strategy and few offering true CMDB capability, it is critical to know the difference between a CMDB and a configuration database....
Provided by IBM
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White Papers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
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White Papers
Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
Oct 2005
Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable...
Provided by BMC Software
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Webcasts
ITIL's the Business Perspective
Nov 2005
ITIL released a book entitled Business Perspective: The View on Delivering Services to the Business. This webcast reviews the key elements and messages from the book, and explains how BMC Software...
Provided by BMC Software
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White Papers
IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions
Apr 2006
This paper describes the critical importance of open standards1 for IT Service Management (ITSM). The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic...
Provided by IBM
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Webcasts
ServiceCenter 6
Jun 2007
ServiceCenter is designed to help to evolve IT service management through a series of logical steps, from establishing basic controls to automating service delivery to maximizing the business...
Provided by Hewlett-Packard (HP)
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White Papers
Problem Management - Key Best Practices
Jun 2005
The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best practices are applied; such as...
Provided by NetworkD
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Research
IT Strategy Maps: A Tool For Strategic Alignment
Nov 2005
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
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Webcasts
ITIL, The CMS, and You
May 2008
Wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a Configuration Management Database (CMDB)? Why should IT organizations even care? While the CMS...
Provided by BMC Software
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White Papers
Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management
Nov 2008
Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company. It would be difficult to know all the products currently planned, in...
Provided by BMC Software
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White Papers
The Service Catalog: An Essential Building Block for ITIL
Dec 2004
The ITIL framework advocates that IT organizations use a service catalog to document and communicate standard IT services. Centrata’s service catalog is an enterprise-level solution used to...
Provided by Centrata
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White Papers
Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
May 2010
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization....
Provided by Global Knowledge
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White Papers
The Total Economic Impact™ of VMware ThinApp report (Forrester Research whitepaper)
Sep 2010
In July 2010, VMware commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying ThinApp. The purpose of...
Provided by VMware
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Case Studies
Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft Service Desk
Mar 2011
Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and...
Provided by CA (Computer Associates)
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
Nov 2011
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
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White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
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White Papers
Intel Xeon Processor 5600 Series Product Brief
Apr 2010
In many organizations, IT infrastructure has begun to constrain business efficiency and growth. For the past decade, IT has rapidly added low-cost hardware to accommodate business growth. But with...
Provided by Intel
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White Papers
Mastering Problem Management
Aug 2010
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization...
Provided by Global Knowledge
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White Papers
ITIL Heroes' Handbook: ITIL for Those Who Don't Have the Time
May 2008
ITIL was meant for businesses of all sizes small, medium, and large. Today, ITIL is not given a fair chance in SMB market place, mostly dismissed for being complicated and expensive. The ITIL...
Provided by Zoho
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White Papers
TOGAF 9 and ITIL V3
Sep 2009
This paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discussions about the potential overlap in the processes they both describe. It...
Provided by TSO
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White Papers
How to Achieve and Measure the Benefits of Fault Tolerant Production Infrastructures
Jun 2010
Disaster Recovery Infrastructures, which have become a common aspect of all major IT infrastructures, could transform to Fault Tolerant Infrastructures in order to increase productivity,...
Provided by IARIA
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White Papers
Leveraging the Always On Support Experience for IT Transformation
May 2012
This IDC white paper outlines the importance of support services in IT environments. IT organizations are now required to support everything from legacy systems and storage to virtualized...
Provided by Hewlett-Packard (HP)
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White Papers
Apply Storage Innovations to Create a Competitive Advantage
May 2012
Learn how businesses can use advanced storage technologies, such as thin provisioning, deduplication and autotiering, to create a competitive advantage by speeding the delivery of IT services to...
Provided by Hewlett-Packard (HP) & Intel
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White Papers
Microsoft Dynamics CRM solutions from IBM
Apr 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics CRM, a comprehensive solution that helps midsize and larger organizations easily create and...
Provided by IBM
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White Papers
The Contribution of the Information Architecture for the Definition of the IT Service Strategy
Feb 2012
The Information Technology Infrastructure Library - ITIL - provides a framework of best practices for managing IT services. The study of this framework, as regards the definition of the IT Service...
Provided by ARPN Journal of Systems and Software
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White Papers
A CBR-based Approach to ITIL-Based Service Desk
Oct 2011
During the last 20 years ITIL (IT Infrastructure Library) has been evolving with the latest version published in 2007. Incident Management and Problem Management are two main activities of ITIL...
Provided by Journal of Computing
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White Papers
Oracle Optimized Solutions: Enterprise Solutions for Mission-Critical Environments
Apr 2012
Businesses are working hard to keep up with changing market conditions and new customer demands, but the issues facing CIOs and technology managers today are not the same as they were 10-even...
Provided by Oracle
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White Papers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
-
White Papers
A New Transformative Approach for Minimizing the Risk of IT Changes
Apr 2012
Current methods of IT change management ranging from CMDBs to service desks do not give administrators what they need to understand the risks or potential impacts of proposed changes. A new,...
Provided by ITinvolve, Inc.
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White Papers
The Value of Smarter Datacenter Services
Apr 2012
This paper provides an overview of how IT organizations can optimize across the entire life cycle of their datacenters and build a strong foundation for future IT operations. Opportunities for...
Provided by IBM
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White Papers
Establishing IT Operations in Emerging Markets
Apr 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs - but those business units exist to serve the clients and customers,...
Provided by SkillSoft
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White Papers
Why ITIL® Is Important
Mar 2012
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...
Provided by Global Knowledge
-
White Papers
Network+ 2011 Exam N10-005 Updates
Mar 2012
On December 1, 2011, CompTIA released the latest Network+ exam, N10-005, that will replace the old N10-004 exam on August 1, 2012. The Network+ exam focuses on skills and knowledge of a general...
Provided by Global Knowledge
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White Papers
A Framework for Risk Assessment Based on Analysis of Historical Information of Workflow Execution in IT Systems
Jun 2011
Services provided by modern organizations are usually designed, deployed, and supported by large-scale IT infrastructures. In order to obtain the best performance out of these services, it is...
Provided by Reed Elsevier
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White Papers
IT Governance and Small Medium Enterprises
Jan 2012
In this decade Information Technology Governance (ITG) has become a hot topic between IT based companies. Since ITG status company is referring to an IT matured organization having six principles...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
A Guide to Branching and Merging Patterns
Jan 2012
Software configuration management(SCM)practices are at the forefront of managing a process for a development team. Choosing the correct branching pattern can either make a good development team...
Provided by AccuRev
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Whitepapers - Video
Demo BMC Cloud Management
Jan 2012
Discover how BMC can meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business -...
Provided by BMC Software
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White Papers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
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White Papers
Viewpoint Focus on Cloud Computing
Jan 2012
Cloud computing is the latest buzz in most IT organizations. Reduce cost, increase flexibility, and improve IT's responsiveness to the business - whats not to like? Leveraging a cloud...
Provided by BMC Software
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White Papers
The importance of effective SAP solution management
Jan 2012
IBM Tivoli offers the power to manage your SAP and non-SAP environment, through enhanced Visibility, Control and Automation. The objectives are to cut service management cost, reduce business...
Provided by IBM
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White Papers
ESG Lab Validation Report: 3cV Converged Computing Infrastructure
Dec 2011
In the real world, IT must combine hardware, software, and technologies from multiple vendors to solve business problems—often with great effort and mixed success. First coined by a mutual...
Provided by Hewlett-Packard (HP)
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White Papers
Customers Achieve Extreme Performance at Lowest Cost with Oracle Exadata Database Machine
Dec 2011
How do you prioritize IT investments to ensure support for growing volumes of data and still meet your business users' evolving requirements—such as competing more effectively, reducing IT costs,...
Provided by Oracle
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White Papers
Oracle's Optimized Solution for Oracle Database Mission-Critical System Environments
Dec 2011
Virtually all organizations in both the public and private sectors use database systems at the core of their IT operations. These databases are integral to day-to-day operations, and IT...
Provided by Oracle
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White Papers
Five things (we bet ) you didn't know about Subversion
Nov 2011
Subversion has become the version control standard for developers around the world. Whether you are in a regulated industry or just demand better controls in configuration management, Subversion...
Provided by CollabNet
-
Webcasts
Subversion 1.7 - Why You Should Care
Nov 2011
With Apache Subversion 1.7, the most broadly used SCM (software configuration management) software is getting even better. The new version, to be released shortly, promises the best Subversion...
Provided by CollabNet
-
White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
Nov 2011
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
-
Case Studies
Central Board of Excise and Customs Achieves Greater Efficiency With an Integrated Nationwide IT Infrastructure Provided by TCS
May 2011
The Central Board of Excise and Customs (CBEC) is the government agency responsible for the collection of excise, import and export duty in India. The CBEC required a consolidated IT...
Provided by Tata Consultancy Services
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White Papers
Consolidate Management on System z Software
Oct 2011
As companies grow, so do their IT assets—across offices and locations. However, with tighter integration between application and software tools, valuable resources don't have to be wasted...
Provided by IBM
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White Papers
Enterprise modernization made simple
Oct 2011
Maintaining IT systems across multiple platforms can be costly and complicated. The need for innovation is growing, but budgets are not. Read the white paper and learn how streamlining development...
Provided by IBM
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White Papers
Forrester Report: The ROI of Cloud Apps
Oct 2011
Cloud applications continue to gain momentum in enterprise applications as buyers are attracted to fast deployment speeds, low upfront costs, and ongoing flexibility to scale up or down as needs...
Provided by Box.net
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White Papers
Comparing Availability of Various Rack Power Redundancy Configurations
Oct 2011
Transfer switches and dual-path power distribution to IT equipment are used to enhance the availability of computing systems. Statistical availability analysis techniques suggest large differences...
Provided by APC by Schneider Electric
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White Papers
Application Monitoring & Performance Management Solutions for Dynamic and Cloud Infrastructures
Oct 2011
This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™)paper discusses the challenges of managing applications in highly dynamic IT environments such as public and private Clouds. Modern...
Provided by IBM
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White Papers
Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change
Oct 2011
To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.
Provided by IBM
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White Papers
Confidently maximize virtual investments with IBM Integrated Service Management
Oct 2011
IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT...
Provided by IBM
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White Papers
Cloud Computing Drives Break through Improvements in IT Service Delivery, Speed, and Costs
Oct 2011
IDC OPINION Cloud computing promotes a new dialogue between business and IT decision makers allowing them to define business service requirements first and then decide how to balance the use of...
Provided by IBM
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White Papers
Service Desk Management Works case study
Oct 2011
Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to...
Provided by IBM
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Case Studies
Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft Service Desk
Mar 2011
Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and...
Provided by CA (Computer Associates)
-
White Papers
A revolutionary approach to IT service management
Sep 2011
Serena Service Manager helps you keep IT and business in sync. Serena Service Manager represents a new, process-driven approach to IT service management-one that allows IT and business to work...
Provided by Serena Software
-
White Papers
Break free from impractical and costly IT solutions: Facts that really matter when deciding whose IT solutions to trust
Aug 2011
Read this short brochure to learn what IT industry experts—both analysts and users-are saying in reply to key questions about who can be trusted to deliver viable solutions in today's critical...
Provided by IBM
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White Papers
Successful EHR Change Management
Aug 2011
There are many important factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper provides insight into where...
Provided by Hewlett-Packard (HP)
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Research
IT Governance Framework
Mar 2005
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
-
White Papers
A Manager's Guide to Implementing Capacity Management
Sep 2009
Capacity Management definitions can be found in many places on the Internet, including many IT Infrastructure Library (ITIL) sites. The definitions can be both wordy and confusing. The author will...
Provided by TeamQuest
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Research
IT Strategy Maps: A Tool For Strategic Alignment
Nov 2005
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
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Case Studies
Banking on Six Sigma to Improve Service Quality
Mar 2006
Improving the quality of IT services continues to be on the agenda for IT managers and practitioners in the banking and finance industry. To help address this, organisations have turned to...
Provided by Proxima Technology
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White Papers
Gartner Analyst Report: "CMDB or Configuration Database: Know the Difference"
Mar 2006
With all vendors offering a configuration management database strategy and few offering true CMDB capability, it is critical to know the difference between a CMDB and a configuration database....
Provided by IBM
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White Papers
IBM and ITIL: Service Management Solutions
Aug 2010
This high-level Flash overview video shows how IBM can help you build your ITIL-based Service Management solutions. IBM and ITIL help enable you to: align your IT services with the current and...
Provided by IBM
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White Papers
2010 IBM Global IT Risk Study
Apr 2011
With IT playing an increasingly critical role in today's 24x7, interconnected world and with government and industry oversight increasing, the IT risks that CIOs and IT leaders manage are becoming...
Provided by IBM
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White Papers
Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team
Dec 2010
As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth...
Provided by ConnectWise
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Webcasts
Video - Tivoli Foundations Application Manager - Keep Your Applications Up & Running
Jun 2011
IBM Tivoli® Foundations™ Application Manager provides the capabilities a growing business needs to make sure that essential IT operations are up and running across network servers,...
Provided by IBM
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Podcasts
Business Of IT Executive Workshop and Business of IT Dashboard
Jul 2011
Listen as Jeanine Cotter, VP of IT Strategy and Architecture Services, and Marie Wieck, VP of Middleware Services, both of IBM Global Technology Services discuss "The Business of IT." This...
Provided by IBM
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White Papers
IBM Data Center Family solutions
Aug 2011
How will your business respond to more requests for IT capacity? Modular design can help you pay-as-you-grow, optimize life cycle costs and flexibly support technology change, matching business...
Provided by IBM
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Case Studies
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
Jun 2007
IFFCO-TOKIO General Insurance (ITGI) was created in 2000, following the merger of an Indian fertilizer company and Japan's largest listed insurance group. IFFCO-TOKIO General Insurance wanted to...
Provided by CA
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White Papers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
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White Papers
Cooling Strategies for IT Wiring Closets and Small Rooms
Apr 2009
Cooling for IT wiring closets is rarely planned and typically only implemented after failures or overheating occur. Historically, no clear standard exists for specifying sufficient cooling to...
Provided by APC by Schneider Electric
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White Papers
A revolutionary approach to IT service management
Sep 2011
Serena Service Manager helps you keep IT and business in sync. Serena Service Manager represents a new, process-driven approach to IT service management-one that allows IT and business to work...
Provided by Serena Software
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White Papers
Cloud Strategy Brief
May 2011
An IT Value Transformation Road Map from the IT Process Institute. Presents a virtualization and private-cloud-centric model for IT value transformation. The road map outlines what is needed to...
Provided by CDW & VMware
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White Papers
Break free from impractical and costly IT solutions: Facts that really matter when deciding whose IT solutions to trust
Aug 2011
Read this short brochure to learn what IT industry experts—both analysts and users-are saying in reply to key questions about who can be trusted to deliver viable solutions in today's critical...
Provided by IBM
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White Papers
Reacting to the Economic Slowdown: Cutting Hidden IT Costs
Jun 2009
IT cost containment is a fine line to walk — even in down times, business demands 24x7 responsiveness from IT, and anything that compromises that can negatively impact business performance....
Provided by SkillSoft
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White Papers
Managing IT Services From the Outside In
May 2008
The processes and technologies employed to do Service-Level Management (SLM) in IT organizations have changed dramatically in recent years. Companies have been adopting the IT Infrastructure...
Provided by Forrester Research
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White Papers
Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution
Dec 2008
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
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Case Studies
KBC Utilizes HP Software's Open Architecture to Streamline Merger - Achieves Avoidance of 78 FTEs and 456% ROI
Nov 2007
Having fully integrated IT was a top priority for the new KBC organization. After the 1998 merger, the company had to consolidate three separate IT organizations, integrating a myriad of...
Provided by Hewlett-Packard (HP)
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Case Studies
Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade
Apr 2009
H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads...
Provided by Hewlett-Packard (HP)
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Case Studies
HP Managed Systems Raise Road Toll Income of ?215 Million for Czech Government
Sep 2008
Kapsch, a leading international supplier of road traffic telematic systems, won the contract to provide and run the Czech Republic's first electronic road toll system. Kapsch looked to HP to...
Provided by Hewlett-Packard (HP)
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Case Studies
Western Australia Boosts Education With Technology
Jan 2009
Like many school systems worldwide, the Western Australia Department of Education and Training (WA DET) increasingly depends on technology. WA DET serves more than 300,000 total users and...
Provided by Hewlett-Packard (HP)
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Case Studies
Chemtronics Biomedical Engineering Relies on HP to Increase Service Management Effectiveness
Jan 2009
Established in 1978, Chemtronics Biomedical Engineering (Chemtronics) provides full contract maintenance of life support and highly specialist equipment in hospitals and medical facilities....
Provided by Hewlett-Packard (HP)
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White Papers
ITIL V3 and Information Security
May 2009
This paper discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these...
Provided by ITIL
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White Papers
Grappling with Application Management
Jan 2007
Learn how to overcome challenges faced when dealing with application management.
Provided by Dell
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Webcasts
Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phases 3-4 of the Visible Ops Methodology
Oct 2004
Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change management process that curbs the number of unplanned changes and helps...
Provided by Tripwire
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White Papers
Strategies for Optimizing IT Operations and Enabling Comprehensive Compliance
Jun 2008
Spiraling data center costs and the need to demonstrate compliance with multiple and evolving regulations are issues that continue to challenge CIOs and IT professionals - especially during...
Provided by CA
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White Papers
Mitigate Disaster & Security Risks Using Enterprise Change Management
Nov 2007
At one time, all the business applications critical to the enterprise resided on big iron in the data center. The IT professional could protect the essential business computing resources of the...
Provided by Configuration Management
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White Papers
Economic Challenge and Capacity Management: Increasing Value and ROI From Capacity Management - A Maturity Model
Jan 2009
During times of economic stress, pressures on IT can become seemingly insurmountable. Requirements to "Ensure business services" and "Optimize availability" - challenging enough when budgets were...
Provided by Solution Labs
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Webcasts
Atrium Core Implementation Best Practices
Jun 2009
The presenter will provide best practices for the CMDB Usage focusing on common CMDB use cases and deployment sessions, CMDB Implementation lessons learned and Features/Demo of Atrium CMDB 7.5.
Provided by BMC Software
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Webcasts
Learn About BMC's AlarmPoint Alert Management Platform and Watch the Product in Action
Jun 2009
Now, more than ever, organizations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational...
Provided by BMC Software
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Webcasts
What's New in BMC Atrium 7.5
Apr 2009
The attendee of this webcast will learn how the latest innovations in the new BMC Atrium 7.5 release can bring new energy to the infrastructure and the ITIL processes. This webcast will show how...
Provided by BMC Software
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Webcasts
What's New in BMC Service Management Process Model 7.5
Apr 2009
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to...
Provided by BMC Software
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Webcasts
Making the Move to BMC Remedy IT Service Management 7.5
Apr 2009
The new version contains major user-interface enhancements and new capabilities that will increase productivity, improve prioritization, and reduce errors. The attendee will hear the best approach...
Provided by BMC Software
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Webcasts
ITIL V3: Practical Steps to Building a CMDB
Dec 2008
The presenter of this webcast will discuss the practical aspects of how to build a CMDB based on ITIL V3 best practices. This how-to information webcast outlines the importance of an accurate and...
Provided by BMC Software
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Webcasts
Service Catalog Value Realization
Dec 2008
A Service Catalog is often considered the starting point for any successful ITIL Service Management initiative. But, if one is already delivering services to the customers without one, so, how...
Provided by BMC Software
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Webcasts
Improve Operational Effectiveness and Increase Visibility Across the Enterprise With ITSMv7
Sep 2008
This webcast will give an overview of BMC Remedy ITSMv7 and the attendee hear about how remote users can now access BMC Remedy ITSMv7 via a web-based mobile devices enabling them to create,...
Provided by BMC Software
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Webcasts
ITIL's CMS in Context and What It Means for You
Sep 2008
The concept of the Configuration Management System (CMS) in ITIL v3 is potentially a game changing catalyst in planning and shaping CMDB deployments. In parallel, and at least eighteen months...
Provided by BMC Software
