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itil
(608 results)-
Whitepapers
The Value of ITIL® Certification
Jan 2013
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology...
Provided by Global Knowledge
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Whitepapers
IDC Analyst Whitepaper: Embracing Consumerisation with Confidence
Dec 2011
In this white paper, analyst IDC explores the key converging market dynamics driving the consumerisation of IT. We then examine some of the significant opportunities and challenges that this...
Provided by Trend Micro Australia
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Whitepapers
Why ITIL® Is Important
Mar 2012
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...
Provided by Global Knowledge
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White Papers
IT Service Management Process Maps: Select Your Route to ITIL Best Practices
Jun 2008
The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most valuable resource - its people. As...
Provided by CA
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White Papers
Service Desk/Helpdesk Metrics and Reporting : Getting Started
Dec 2006
This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be...
Provided by Serio
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Whitepapers
Network+ 2011 Exam N10-005 Updates
Mar 2012
On December 1, 2011, CompTIA released the latest Network+ exam, N10-005, that will replace the old N10-004 exam on August 1, 2012. The Network+ exam focuses on skills and knowledge of a general...
Provided by Global Knowledge
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Whitepapers
Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team
Dec 2010
As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth...
Provided by ConnectWise
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Whitepapers
Five things (we bet ) you didn't know about Subversion
Nov 2011
Subversion has become the version control standard for developers around the world. Whether you are in a regulated industry or just demand better controls in configuration management, Subversion...
Provided by CollabNet
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Whitepapers
Five Challenges To ITIL Best Practices Adoption
Sep 2010
ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter...
Provided by Global Knowledge
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Whitepapers
Taking the Help Desk Further
Sep 2012
Get the Most From Your Help Desk! Organizations that have implemented at least a basic help desk system know how valuable these solutions are. By helping to coordinate user requests and IT's...
Provided by Quest Software, now a part of Dell
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Whitepapers
Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management
Nov 2008
Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company. It would be difficult to know all the products currently planned, in...
Provided by BMC Software
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White Papers
Ready to Create Your IT Service Catalog?
Jul 2005
Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service...
Provided by Jupitermedia
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White Papers
A Best-Practices Approach to Software Asset Management
Jul 2006
According to Gartner, 30 percent of large enterprises will experience at least one on-site software audit per year through 2008. What this means is, if you're not already vigilantly tracking what...
Provided by ManageSoft
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Webcasts
Service Catalog Value Realization
Dec 2008
A Service Catalog is often considered the starting point for any successful ITIL Service Management initiative. But, if one is already delivering services to the customers without one, so, how...
Provided by BMC Software
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Whitepapers
Ensuring IT Reliability and Efficiency to Maintain Business Continuity
Feb 2013
Now that IT services have evolved to the point that they are considered as indispensable to their organizations as the physical plant, users now expect them to be available on a 24x7 basis. When...
Provided by SkillSoft
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Webcasts
Subversion 1.7 - Why You Should Care
Nov 2011
With Apache Subversion 1.7, the most broadly used SCM (software configuration management) software is getting even better. The new version, to be released shortly, promises the best Subversion...
Provided by CollabNet
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Webcasts
Atrium Core Implementation Best Practices
Jun 2009
The presenter will provide best practices for the CMDB Usage focusing on common CMDB use cases and deployment sessions, CMDB Implementation lessons learned and Features/Demo of Atrium CMDB 7.5.
Provided by BMC Software
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Whitepapers
The Benefits of Investing in ITIL� Advanced Certification
Mar 2011
This whitepaper presents the findings of a research project conducted by ITpreneurs to determine the value of advanced ITIL certification for IT professionals and the benefits gained by their...
Provided by Global Knowledge
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Whitepapers
Complexity and Accelerate Enterprise Cloud Infrastructure Deployments - A Business White paper
Oct 2012
To reap the full benefits of cloud computing, the IT infrastructure must run efficiently. Many organizations, however, are operating an IT infrastructure that has been cobbled together over time...
Provided by Oracle
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Whitepapers
Why Your Current Service Desk Is Failing Your Business and What To Do About It
Sep 2012
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management...
Provided by Computer Associates
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Whitepapers
IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions
Apr 2006
This paper describes the critical importance of open standards1 for IT Service Management (ITSM). The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic...
Provided by IBM
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Whitepapers
Next Level Service Desk Strategies
Jan 2011
Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of...
Provided by Citrix Online
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White Papers
A New Transformative Approach for Minimizing the Risk of IT Changes
Apr 2012
Current methods of IT change management ranging from CMDBs to service desks do not give administrators what they need to understand the risks or potential impacts of proposed changes. A new,...
Provided by ITinvolve, Inc.
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Webcasts
Accelerate Implementation of BMC Remedy ITSM and ITIL Best Practices
Sep 2008
The presenter of this webcast will detail why BMC's Service Management Process Model is critical to a successful rollout of ITIL processes such as incident and change management, and how...
Provided by BMC Software
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Research
IT Governance Framework
Mar 2005
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
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White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
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Whitepapers
Understanding and Managing the Risk of Change
May 2011
Every organization faces change. These changes include everything from regular, almost mundane modification to large-scale deployments of new IT services. Regardless of the scale of the change,...
Provided by Global Knowledge
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White Papers
Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
Oct 2005
Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable...
Provided by BMC Software
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Webcasts
ITIL's the Business Perspective
Nov 2005
ITIL released a book entitled Business Perspective: The View on Delivering Services to the Business. This webcast reviews the key elements and messages from the book, and explains how BMC Software...
Provided by BMC Software
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Whitepapers
Remote Monitoring and Management
The Key to Proactive, Efficient IT Service DeliveryJul 2011
As businesses emerge from the difficult economic recession, they need to continue the low-cost and high productivity practices that allowed them to successfully weather the storm. Specifically for...
Provided by LabTech Software
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Whitepapers
Evolution from the Traditional Data Center to Exalogic: An Operational Perspective
Jul 2012
IT organizations are struggling with the need to balance the day-to-day concerns of data center management against the business level requirements to deliver long-term value. This balancing act...
Provided by Oracle
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White Papers
Problem Management - Key Best Practices
Jun 2005
The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best practices are applied; such as...
Provided by NetworkD
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Research
IT Strategy Maps: A Tool For Strategic Alignment
Nov 2005
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
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Webcasts
HP OpenView Client Configuration Manager
Mar 2006
HP OpenView Client Configuration Manager is a quick-to-deploy, easy-to-use, cost-effective PC software configuration management solution that provides out-of-the-box functionality for hardware and...
Provided by Hewlett-Packard (HP)
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Whitepapers
IDC Analyst Connection: Server Refresh Cycles: The Costs of Extending Life Cycles
Nov 2012
For many organizations facing IT budget challenges, delaying capital expenses by prolonging the life of hardware assets is a common strategy. While stretching the life of servers and other...
Provided by Hewlett-Packard & Intel®
-
Whitepapers
451: Silver Peak Claims Proof-Positive of Network Virtualization’s Agility
Feb 2013
Silver Peak Systems' new Agility technology initiative claims to give application owners easy control with point-and-click virtual workload acceleration thanks to tight integration with VMware...
Provided by Silver Peak Systems, Inc.
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Webcasts
ITIL, The CMS, and You
May 2008
Wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a Configuration Management Database (CMDB)? Why should IT organizations even care? While the CMS...
Provided by BMC Software
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Whitepapers
A Conceptual Framework for the Integration of IT Infrastructure Management, IT Service Management and IT Governance
Jun 2009
The definition and use of standardized IT Management techniques and processes provide the basis for IT Service Management and IT Governance. With the establishment of de facto standard "Best...
Provided by University of Applied Sciences
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Whitepapers
The Total Economic Impact™ of VMware ThinApp report (Forrester Research whitepaper)
Sep 2010
In July 2010, VMware commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying ThinApp. The purpose of...
Provided by VMware
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Case Studies
Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft Service Desk
Mar 2011
Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and...
Provided by CA (Computer Associates)
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Whitepapers
EMC Service Assurance Suite: Manage Virtualized and Cloud Environments and the New Software-defined Data Center
May 2013
Analyst report by Enterprise Management Associates on the newly announced EMC Service Assurance Suite, and how well it addresses operational challenges and market needs.
Provided by EMC
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Whitepapers
Making Room for Innovation
May 2013
Managing increasingly complex communications and networking technologies can be a daunting task with less money, fewer skilled resources and greater pressure than ever before to keep things up and...
Provided by IBM Australia
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Whitepapers
Reputational risk and the C-suite
May 2013
Did you know that it takes up to 24 months to recover from reputational damage caused by unattended IT risks? Read this new IBM study report to learn more about what the C-suite is thinking and...
Provided by IBM
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Whitepapers
Reputational risk and resilience: How business continuity and resilience can shape the reputation and value of your company
May 2013
The 2012 IBM Global Reputational Risk and IT Study report reveals that 64% of companies will increase focus on reputational risk compared to five years ago—and 43% of these same respondents cite...
Provided by IBM
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Whitepapers
Backup and Recovery Changes Drive IT Infrastructure and Business Transformation
Aug 2012
This IDC Whitepaper provides an over view of the forces driving change within today's IT organizations and data centers and discusses how backup and recovery can enable or hinder broader IT...
Provided by EMC
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Downloads
IT Training Policy
May 2013
This IT Training Policy helps companies create a formal policy to assist with employee training. Training is vital to the success of any IT department to help staff keep up with new technologies.
Provided by TechRepublic Pro
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Whitepapers
Dimensional Research: Customers Share Real-World Benefits from HP Business Service Management Solutions
Apr 2013
This overview of HP System Management, formerly Operations Center, details a solution that consolidates and correlates fault and performance events across your entire physical and virtual IT...
Provided by Hewlett-Packard (HP)
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Whitepapers
Crash Insurance: Protect Your Business with Virtualization
Apr 2013
Think that your business is safe from an IT outage caused by a natural or man-made disaster? Think again. Read this trend brief to learn more about potential risks to IT services and how a...
Provided by VMware
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Research
IBM PureApplication System Data Sheet
Mar 2013
IBM PureApplication System arrives ready to go with expert integration. Resilient, secure, scalable infrastructure Single point of management Integrated monitoring and maintenance...
Provided by IBM
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Whitepapers
Understanding Patterns of Expertise: Virtual Application Patterns
Mar 2013
Enterprise IT departments strive to contribute to the competitiveness of the business organization, developing and deploying innovative applications that can help benefit the bottom line and drive...
Provided by IBM
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Whitepapers
Dimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero
Mar 2013
Meeting escalating internal and external customer demand with fewer IT resources while still complying with legal and regulatory requirements heightens the need for robust, enterprise- class...
Provided by Hewlett-Packard (HP)
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Whitepapers
Dimensional Research: Selecting the Correct SaaS-based IT Service
Mar 2013
The advantage your company can achieve by deploying a SaaS-based ITSM solution is entirely dependent on your unique business model, objectives and long-term IT strategy. This white paper examines...
Provided by Hewlett-Packard (HP)
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Podcasts
Aviva Video
Mar 2013
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
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Case Studies
Aviva Case Study
Dec 2012
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
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Whitepapers
Ensuring IT Reliability and Efficiency to Maintain Business Continuity
Feb 2013
Now that IT services have evolved to the point that they are considered as indispensable to their organizations as the physical plant, users now expect them to be available on a 24x7 basis. When...
Provided by SkillSoft
-
Whitepapers
Evolution from the Traditional Data Center to Exalogic: An Operational Perspective
Jul 2012
IT organizations are struggling with the need to balance the day-to-day concerns of data center management against the business level requirements to deliver long-term value. This balancing act...
Provided by Oracle
-
Whitepapers
Managing Growth in 2012
Feb 2013
This independent market assessment, conducted by Loudhouse Research, canvassed 300 senior decision makers of software and IT services companies across the world, with responsibility for finance or...
Provided by Netsuite AU
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Whitepapers
Getting a better grip on mobile devices
Jan 2012
On today’s fast-moving, highly competitive smarter planet, where data gathering, information sharing and decision making must continue regardless of the user’s location, the mobile device is...
Provided by IBM Australia
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Whitepapers
451: Silver Peak Claims Proof-Positive of Network Virtualization’s Agility
Feb 2013
Silver Peak Systems' new Agility technology initiative claims to give application owners easy control with point-and-click virtual workload acceleration thanks to tight integration with VMware...
Provided by Silver Peak Systems, Inc.
-
Whitepapers
Why Your Current Service Desk Is Failing Your Business and What To Do About It
Sep 2012
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management...
Provided by Computer Associates
-
Whitepapers
The Fourth-generation Service Desk, and Why It's a Mandate Today
Aug 2012
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the...
Provided by Computer Associates
-
Whitepapers
The Value of ITIL® Certification
Jan 2013
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology...
Provided by Global Knowledge
-
Whitepapers
IDC Analyst Whitepaper: Embracing Consumerisation with Confidence
Dec 2011
In this white paper, analyst IDC explores the key converging market dynamics driving the consumerisation of IT. We then examine some of the significant opportunities and challenges that this...
Provided by Trend Micro Australia
-
Whitepapers
IBM Application Management Services for Microsoft
Jan 2013
IBM provides comprehensive application management services for Microsoft applications, helping organizations reduce costs while improving application availability and performance.
Provided by IBM
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Whitepapers
Microsoft Dynamics CRM solutions from IBM: Power your productivity
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics CRM, a comprehensive solution that helps midsize and larger organizations easily create and...
Provided by IBM
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Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
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Whitepapers
Establishing IT Operations in Emerging Markets: Strategies to Connect to the Global Infrastructure
Dec 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs -- but those business units exist to serve the clients and customers,...
Provided by SkillSoft
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Whitepapers
HP Paper: Conquering the challenges of data center complexity - A Thought Leadership paper from HP
Nov 2012
As long as IT departments continue to couple commodity x86 servers from a variety of vendors with separately purchased business and professional software suites, IT complexity is likely to remain...
Provided by Hewlett-Packard & Intel®
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Whitepapers
IDC Analyst Connection: Server Refresh Cycles: The Costs of Extending Life Cycles
Nov 2012
For many organizations facing IT budget challenges, delaying capital expenses by prolonging the life of hardware assets is a common strategy. While stretching the life of servers and other...
Provided by Hewlett-Packard & Intel®
-
Whitepapers
Green IT: Green Services are Good for Business
Nov 2012
As businesses strive to make their offices greener, IT services providers are in a favorable position to help clients make wise decisions about IT purchases and how their IT systems are managed...
Provided by LabTech Software
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Whitepapers
Seven Corners
Oct 2012
Seven Corners went beyond the typical efficiency and cost-conservation benefits of cloud to build innovative business services that generate whole new revenues. "If you're in a privately held...
Provided by VMware
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Whitepapers
Unified SOA tools align business and IT
Oct 2012
The ability to map IT infrastructure to the business needs of an enterprise has long been the hallmark of effective IT. Deploying a unified SOA suite is the best way to realise the promises of SOA...
Provided by Oracle
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Whitepapers
Reducing Total Cost of Ownership through Vertical Integration
Apr 2012
Virtualisation and cloud computing have become increasingly important to increase flexibility and support growing business requirements for new IT services. An unfortunate reality with multivendor...
Provided by Oracle
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Whitepapers
Simplify IT - Strive for Simplicity
Oct 2012
Taking steps towards simplicity means evaluating existing systems to determine where big chunks of complexity can be reduced, or even eliminated completely. It's a detailed process to analyze...
Provided by Oracle
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Podcasts
Lifecycle Event Services - Technical Services video
Oct 2012
Keeping an IT environment up to date can be overwhelming when you don't have the special skills required. HP Technical Services provide specialized resources when you need them to deploy and...
Provided by Hewlett-Packard (HP)
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Whitepapers
The Strategic Network
Dec 2011
Approximately 70% of IT investment is spent on "keeping the lights on" - providing basic connectivity and security - leaving precious little budget for strategic projects to enhance the business....
Provided by Cisco
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Whitepapers
Complexity and Accelerate Enterprise Cloud Infrastructure Deployments - A Business White paper
Oct 2012
To reap the full benefits of cloud computing, the IT infrastructure must run efficiently. Many organizations, however, are operating an IT infrastructure that has been cobbled together over time...
Provided by Oracle
-
Whitepapers
Taking the Help Desk Further
Sep 2012
Get the Most From Your Help Desk! Organizations that have implemented at least a basic help desk system know how valuable these solutions are. By helping to coordinate user requests and IT's...
Provided by Quest Software, now a part of Dell
-
Whitepapers
Differences in Results of Measurement Between ITIL 2007 and ITIL 2011 Model for the IMS System
Sep 2012
Every company that wants to increase its level of work and business depends on IT. If the IT processes and services are lead successfully, the operation of the company will become more fortunate...
Provided by NORTH ATLANTIC UNIVERSITY UNION
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Whitepapers
Results of the Implementation of IP Multimedia Subsystem in One Telecom Operator for the ITIL Incident Management and Problem Management Process
Sep 2012
This paper describes the implementation and using of the IP Multimedia Subsystem (IMS) in one Telecom operator in Bosnia and Herzegovina. In the first part of the paper, is described the design,...
Provided by NORTH ATLANTIC UNIVERSITY UNION
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Research
IT Governance Framework
Mar 2005
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
-
White Papers
A Manager's Guide to Implementing Capacity Management
Sep 2009
Capacity Management definitions can be found in many places on the Internet, including many IT Infrastructure Library (ITIL) sites. The definitions can be both wordy and confusing. The author will...
Provided by TeamQuest
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Research
IT Strategy Maps: A Tool For Strategic Alignment
Nov 2005
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
-
Case Studies
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
Jun 2007
IFFCO-TOKIO General Insurance (ITGI) was created in 2000, following the merger of an Indian fertilizer company and Japan's largest listed insurance group. IFFCO-TOKIO General Insurance wanted to...
Provided by CA
-
Whitepapers
The Value of ITIL® Certification
Jan 2013
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology...
Provided by Global Knowledge
-
Whitepapers
Why ITIL® Is Important
Mar 2012
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...
Provided by Global Knowledge
-
White Papers
A Best-Practices Approach to Software Asset Management
Jul 2006
According to Gartner, 30 percent of large enterprises will experience at least one on-site software audit per year through 2008. What this means is, if you're not already vigilantly tracking what...
Provided by ManageSoft
-
Whitepapers
The Fourth-generation Service Desk, and Why It's a Mandate Today
Aug 2012
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the...
Provided by Computer Associates
-
White Papers
Cloud Strategy Brief
May 2011
An IT Value Transformation Road Map from the IT Process Institute. Presents a virtualization and private-cloud-centric model for IT value transformation. The road map outlines what is needed to...
Provided by CDW & VMware
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White Papers
Reacting to the Economic Slowdown: Cutting Hidden IT Costs
Jun 2009
IT cost containment is a fine line to walk — even in down times, business demands 24x7 responsiveness from IT, and anything that compromises that can negatively impact business performance....
Provided by SkillSoft
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White Papers
Managing IT Services From the Outside In
May 2008
The processes and technologies employed to do Service-Level Management (SLM) in IT organizations have changed dramatically in recent years. Companies have been adopting the IT Infrastructure...
Provided by Forrester Research
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Whitepapers
Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution
Dec 2008
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
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Case Studies
KBC Utilizes HP Software's Open Architecture to Streamline Merger - Achieves Avoidance of 78 FTEs and 456% ROI
Nov 2007
Having fully integrated IT was a top priority for the new KBC organization. After the 1998 merger, the company had to consolidate three separate IT organizations, integrating a myriad of...
Provided by Hewlett-Packard (HP)
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Case Studies
Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade
Apr 2009
H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads...
Provided by Hewlett-Packard (HP)
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Case Studies
HP Managed Systems Raise Road Toll Income of ?215 Million for Czech Government
Sep 2008
Kapsch, a leading international supplier of road traffic telematic systems, won the contract to provide and run the Czech Republic's first electronic road toll system. Kapsch looked to HP to...
Provided by Hewlett-Packard (HP)
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Case Studies
Western Australia Boosts Education With Technology
Jan 2009
Like many school systems worldwide, the Western Australia Department of Education and Training (WA DET) increasingly depends on technology. WA DET serves more than 300,000 total users and...
Provided by Hewlett-Packard (HP)
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Case Studies
Chemtronics Biomedical Engineering Relies on HP to Increase Service Management Effectiveness
Jan 2009
Established in 1978, Chemtronics Biomedical Engineering (Chemtronics) provides full contract maintenance of life support and highly specialist equipment in hospitals and medical facilities....
Provided by Hewlett-Packard (HP)
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White Papers
ITIL V3 and Information Security
May 2009
This paper discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these...
Provided by ITIL
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White Papers
Strategies for Optimizing IT Operations and Enabling Comprehensive Compliance
Jun 2008
Spiraling data center costs and the need to demonstrate compliance with multiple and evolving regulations are issues that continue to challenge CIOs and IT professionals - especially during...
Provided by CA
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White Papers
Mitigate Disaster & Security Risks Using Enterprise Change Management
Nov 2007
At one time, all the business applications critical to the enterprise resided on big iron in the data center. The IT professional could protect the essential business computing resources of the...
Provided by Configuration Management
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White Papers
Economic Challenge and Capacity Management: Increasing Value and ROI From Capacity Management - A Maturity Model
Jan 2009
During times of economic stress, pressures on IT can become seemingly insurmountable. Requirements to "Ensure business services" and "Optimize availability" - challenging enough when budgets were...
Provided by Solution Labs
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Webcasts
Atrium Core Implementation Best Practices
Jun 2009
The presenter will provide best practices for the CMDB Usage focusing on common CMDB use cases and deployment sessions, CMDB Implementation lessons learned and Features/Demo of Atrium CMDB 7.5.
Provided by BMC Software
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Webcasts
Learn About BMC's AlarmPoint Alert Management Platform and Watch the Product in Action
Jun 2009
Now, more than ever, organizations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational...
Provided by BMC Software
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Webcasts
What's New in BMC Atrium 7.5
Apr 2009
The attendee of this webcast will learn how the latest innovations in the new BMC Atrium 7.5 release can bring new energy to the infrastructure and the ITIL processes. This webcast will show how...
Provided by BMC Software
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Webcasts
What's New in BMC Service Management Process Model 7.5
Apr 2009
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to...
Provided by BMC Software
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Webcasts
Making the Move to BMC Remedy IT Service Management 7.5
Apr 2009
The new version contains major user-interface enhancements and new capabilities that will increase productivity, improve prioritization, and reduce errors. The attendee will hear the best approach...
Provided by BMC Software
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Webcasts
Service Catalog Value Realization
Dec 2008
A Service Catalog is often considered the starting point for any successful ITIL Service Management initiative. But, if one is already delivering services to the customers without one, so, how...
Provided by BMC Software
-
Webcasts
Improve Operational Effectiveness and Increase Visibility Across the Enterprise With ITSMv7
Sep 2008
This webcast will give an overview of BMC Remedy ITSMv7 and the attendee hear about how remote users can now access BMC Remedy ITSMv7 via a web-based mobile devices enabling them to create,...
Provided by BMC Software
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Webcasts
ITIL's CMS in Context and What It Means for You
Sep 2008
The concept of the Configuration Management System (CMS) in ITIL v3 is potentially a game changing catalyst in planning and shaping CMDB deployments. In parallel, and at least eighteen months...
Provided by BMC Software
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Webcasts
ITIL, The CMS, and You
May 2008
Wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a Configuration Management Database (CMDB)? Why should IT organizations even care? While the CMS...
Provided by BMC Software
-
Webcasts
Improve Service Delivery by Simplifying Network Change and Configuration Management
May 2008
Managing network configuration changes amid a daily influx of new and evolving technologies is one of the toughest and most costly challenges for IT today. The smallest human error can cause...
Provided by BMC Software
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Webcasts
What's New in BMC Remedy Service Desk 7.5
May 2009
The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of...
Provided by BMC Software
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Webcasts
Accelerate Implementation of BMC Remedy ITSM and ITIL Best Practices
Sep 2008
The presenter of this webcast will detail why BMC's Service Management Process Model is critical to a successful rollout of ITIL processes such as incident and change management, and how...
Provided by BMC Software
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White Papers
Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements
Sep 2008
With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing...
Provided by XCEND
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White Papers
Why You Should Take a Holistic Approach to ITIL and Service Support
Feb 2009
Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central...
Provided by BMC Software
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Whitepapers
Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management
Nov 2008
Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company. It would be difficult to know all the products currently planned, in...
Provided by BMC Software
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White Papers
Between the Bazaar and the Cathedral: Where ITIL, Business Service Management, and Open Source Converge
Feb 2008
Many IT organizations are already taking advantage of the promise of open source software to reduce costs, deploying it alongside traditional proprietary software. Like all IT organizations, those...
Provided by BMC Software
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White Papers
The Value of Service Optimization
Nov 2008
Service Optimization is a disciplined approach to increasing IT performance while reducing IT costs. It can help deliver higher margins and more value for businesses, changing the perception of IT...
Provided by BMC Software
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White Papers
Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges
Jan 2009
The top Information Services leaders from Stimson Lumber, Missouri State University, Gelber Group, and United Therapeutics share their expertise on: Building Your IT Staff: Essential Experience...
Provided by SkillSoft
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White Papers
NEC Virtual PC Center (VPCC) Product and Technology Overview
Jan 2009
IT organizations are constantly on their guard to tackle the next wave of data security threats. Unfortunately, all too many occurrences take place where corporate data is stolen either from the...
Provided by NEC
