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(607 results)-
White Papers
CA Solution Brief: Content Aware Identity and Access Management
Mar 2011
CA Content-Aware Identity and Access Management (IAM) solutions enable you to control user identities, access, and information use. You can achieve more effective compliance, reduce IT risk, and...
Provided by CA
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White Papers
White Paper: Five Keys to a Successful Identity & Access Management Implementation
Mar 2011
Using these five best practices to guide an IAM implementation brings numerous benefits. For one, the phased approach enables you to quickly realize value from your investment, rather than waiting...
Provided by CA
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Webcasts
The Register Webcast - Thinking about moving to service delivery?
Jan 2011
Thinking about moving to service delivery? Published: 1 Jan 2011 For years, most organizations have been managing the components of IT, with a primary focus on the performance and availability of...
Provided by CA
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White Papers
The 2010 Application Delivery Handbook
Mar 2011
While ensuring acceptable application delivery has always been important, it historically was not a top of mind issue for the majority of IT organizations. That changed several years ago when IT...
Provided by CA
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Whitepapers
Power to the systems: a cost-effective option for virtualization.
Mar 2011
Virtualization has moved to the forefront of many organizations' IT agendas, because it reduces both the number of physical servers required and the associated costs. This independent study by...
Provided by IBM
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Podcasts
Navigating the ITIL IT Life Cycle (Part 3 of 5): The Service Transition Phase
Mar 2010
In this podcast series, the speakers navigate the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and they provide an introduction and practical guidance for the...
Provided by Microsoft Corporation
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White Papers
Availability Management: A CA IT Service Management Process Map
Aug 2006
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One use the analogy of subway or underground system transport maps to illustrate...
Provided by CA
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Whitepapers
Results of the Implementation of IP Multimedia Subsystem in One Telecom Operator for the ITIL Incident Management and Problem Management Process
Sep 2012
This paper describes the implementation and using of the IP Multimedia Subsystem (IMS) in one Telecom operator in Bosnia and Herzegovina. In the first part of the paper, is described the design,...
Provided by NORTH ATLANTIC UNIVERSITY UNION
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Whitepapers
Differences in Results of Measurement Between ITIL 2007 and ITIL 2011 Model for the IMS System
Sep 2012
Every company that wants to increase its level of work and business depends on IT. If the IT processes and services are lead successfully, the operation of the company will become more fortunate...
Provided by NORTH ATLANTIC UNIVERSITY UNION
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White Papers
Introducing ITIL Availability Management
Nov 2006
Those involved in IT Service Management who have had some exposure to ITIL, and who wish to find out more about what is involved in Availability Management. This paper explains some of the basics...
Provided by Serio
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White Papers
Classifying ITIL Processes: A Taxonomy Under Tool Support Aspects
Jul 2006
Providing IT services to customers with better, guaranteed quality has been the aim of many diverse efforts, undertaken under the common denominator "IT Service Management". This paper addresses...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Incident Management: A CA IT Service Management Process Map
Jun 2006
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL process journey, reviewing...
Provided by CA
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White Papers
Problem Management - Why and How?
Nov 2006
This White Paper is for anyone intending to implement a Problem Management Process, based on ITIL principles, or seeking an introduction to Problem Management. By offering ideas and practical...
Provided by Serio
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White Papers
The Truth About Configuration Management and the CMDB
Dec 2006
The IT Infrastructure Library (ITIL) describes configuration management as a method for controlling infrastructure and services. Given the descriptions of configuration management, it can appear...
Provided by Jupitermedia
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White Papers
The Benefits of a Single Point of Contact
Aug 2006
In ITIL, the service desk function performs a number of critical tasks. To say it is simply the traditional help desk renamed does not do the service desk justice. In many respects, the service...
Provided by Jupitermedia
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White Papers
8 Steps to Better Incident Classification
Sep 2006
Incident classification and initial support and the activities carried out by service desk staff to determine how to work or route an incident for resolution. The IT Infrastructure Library (ITIL)...
Provided by Jupitermedia
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Whitepapers
High Performers and Foundational Controls: Building a Strategy for Security and Risk Management
Mar 2011
In this paper, EMA examines the broad domains of controls enterprises must consider in order to build a solid foundation for IT security management: Countering threats, Resolving vulnerabilities...
Provided by IBM
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Whitepapers
2010 IBM Global IT Risk Study
Apr 2011
With IT playing an increasingly critical role in today's 24x7, interconnected world and with government and industry oversight increasing, the IT risks that CIOs and IT leaders manage are becoming...
Provided by IBM
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Case Studies
CollabNet Success Story: Life Technologies
Dec 2010
Learn how 900 developers across multiple continents use the CollabNet ALM platform for change management, software configuration management, document management, and collaboration. Find out how...
Provided by CollabNet
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White Papers
Cloud Strategy Brief
May 2011
An IT Value Transformation Road Map from the IT Process Institute. Presents a virtualization and private-cloud-centric model for IT value transformation. The road map outlines what is needed to...
Provided by CDW & VMware
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Whitepapers
Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits
Dec 2010
The successful Information Technology (IT ) services business depends on satisfying customer needs. However, to be competitive and achieve long-term success, it is critical for any service-based...
Provided by ConnectWise
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White Papers
Turning Operational Risks into Returns
May 2011
Recent financial upheavals have resulted in a wave of increased regulations, and organizations are facing increasingly stringent government scrutiny and audit requirements. As a result, companies...
Provided by ANXeBusiness Corp
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Podcasts
Navigating the ITIL IT Lifecycle: The Service Operation Phase
Apr 2010
In this podcast series, the speakers navigate the ITIL IT lifecycle, following the five ITIL phases. They also provide an introduction and practical guidance for the goals, inputs, outputs, and...
Provided by Microsoft
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White Papers
Oracle Enterprise Manager 11g Configuration Management Pack
Apr 2010
In order to better manage IT configurations, enterprises seek strategic solutions that enable comprehensive management of the IT stack across the lifecycle of enterprise applications....
Provided by Oracle
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Webcasts
Video - Tivoli Foundations Application Manager - Keep Your Applications Up & Running
Jun 2011
IBM Tivoli® Foundations™ Application Manager provides the capabilities a growing business needs to make sure that essential IT operations are up and running across network servers,...
Provided by IBM
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Whitepapers
Comprehensive IT operational risk assessment
Jun 2011
With the increasing threat of IT operational risks, including events driven by business, data and technology, it is important to pinpoint where your business is most vulnerable. Read this data...
Provided by IBM
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Whitepapers
GHY Customer Reference: Architecting an IT transformation for increased business innovation
Jun 2011
GHY International, a provider of customs brokerage services, wanted to increase its ability to provide rapid, reliable service while focusing IT resources on delivering business value. Read this...
Provided by IBM
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Whitepapers
The evolving roles of IT Managers and CIOs. Findings from the 2010 Global IT Risk Study
Jul 2011
Mounting regulatory demands, the growth of 24x7 online business and the constant shadow of an uncertain economy underscore the importance of managing risk in all its forms. This overview of the...
Provided by IBM
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Whitepapers
Integrated service management and cloud computing: More than just technology best friends
Jul 2011
Cloud computing has become an increasingly popular means of delivering valuable, IT-enabled business services. And vital to being able to deliver, or even access, a cloud-based environment is...
Provided by IBM
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Whitepapers - Video
Remote Managed Infrastructure Services Flash Demo
Jul 2011
Change is an inevitable fact of life. As the pace of business continues to increase, it can be difficult to devote the time, staff and resources to planning for change. Businesses can end up with...
Provided by IBM
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Podcasts
Business Of IT Executive Workshop and Business of IT Dashboard
Jul 2011
Listen as Jeanine Cotter, VP of IT Strategy and Architecture Services, and Marie Wieck, VP of Middleware Services, both of IBM Global Technology Services discuss "The Business of IT." This...
Provided by IBM
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Webcasts
Configuration Management Database Population and Dependency Mapping
May 2007
The need for and awareness around Configuration Management DataBases (CMDBs) to track infrastructure items and their relationships continues to grow while business demands and mission critical...
Provided by Symantec
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White Papers
Cost-Effective ERP Software-Five Secrets to Stretching Your IT Budget
Jul 2011
You want to support a growing business with valuable software and IT support, but you have limited budget and resources. Outdated applications and countless integration challenges leave you little...
Provided by SAP
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Whitepapers
Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise Server Virtualization.
Jul 2011
Virtualization has moved to the forefront of many organizations' IT agendas, because it reduces both the number of physical servers required and the associated costs. This independent study by...
Provided by IBM
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Whitepapers
The Right Foundation for Growing Global
Jul 2011
This landmark research reveals new insights into the real business value of integrated business applications, including cost reductions, data visibility and net income increases. (Bloomberg...
Provided by SAP
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Webcasts
Utilizing Your Managed Service Tool for Recurring Revenue and Supporting Your Break/Fix Clients
Jul 2011
Discover how to utilize your managed service tool for recurring revenue and supporting your break/fix clients. Whether you're just testing the managed services offering or 100% focused on...
Provided by LabTech Software
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Webcasts
Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?
Jun 2007
This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an insight into HP ITMS Express...
Provided by Hewlett-Packard (HP)
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Webcasts
Take Control of Your Universal CMDB Implementation
Jul 2007
The presenter of this webcast explains how to take control of the universal CMDB implementation.
Provided by Hewlett-Packard (HP)
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Case Studies
Mary Kay Advances BSM Strategy and ITIL Adoption With BMC Software
Sep 2007
Mary Kay Inc. wanted to support dramatic domestic and international business growth by delivering superior IT products and services that align with the goals of the enterprise. As a solution the...
Provided by BMC Software
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Case Studies
GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service
Sep 2007
GIE informatique Arpege wanted a unifying help desk and change management services. GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually...
Provided by BMC Software
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White Papers
IT Service Management Process Maps: Select Your Route to ITIL Best Practices
Jun 2008
The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most valuable resource - its people. As...
Provided by CA
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White Papers
Infrastructure Performance Management Empowers You and Your Company
Apr 2008
In addition, good Infrastructure Performance Management (IPM) practices improve by almost 30 percent the likelihood that performance problems will be discovered by management systems rather than...
Provided by NetForecast
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White Papers
Enabling Effective Change Management With an Integrated Change Control Mechanism
Mar 2009
Altering IT systems is a key capability enterprises must possess if they wish to effectively keep pace with an evolving business landscape. Managing this process with the help of a comprehensive,...
Provided by CA
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White Papers
Discovery and the Configuration Management Database (CMDB)
Oct 2008
A Configuration Management Database (CMDB) forms the foundation for many processes that contribute to running, growing, and transforming the business. When running the business, a CMDB can reduce...
Provided by CA
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White Papers
NEC Virtual PC Center (VPCC) Product and Technology Overview
Jan 2009
IT organizations are constantly on their guard to tackle the next wave of data security threats. Unfortunately, all too many occurrences take place where corporate data is stolen either from the...
Provided by NEC
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White Papers
Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges
Jan 2009
The top Information Services leaders from Stimson Lumber, Missouri State University, Gelber Group, and United Therapeutics share their expertise on: Building Your IT Staff: Essential Experience...
Provided by SkillSoft
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White Papers
The Value of Service Optimization
Nov 2008
Service Optimization is a disciplined approach to increasing IT performance while reducing IT costs. It can help deliver higher margins and more value for businesses, changing the perception of IT...
Provided by BMC Software
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White Papers
Between the Bazaar and the Cathedral: Where ITIL, Business Service Management, and Open Source Converge
Feb 2008
Many IT organizations are already taking advantage of the promise of open source software to reduce costs, deploying it alongside traditional proprietary software. Like all IT organizations, those...
Provided by BMC Software
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Whitepapers
Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management
Nov 2008
Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company. It would be difficult to know all the products currently planned, in...
Provided by BMC Software
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White Papers
Why You Should Take a Holistic Approach to ITIL and Service Support
Feb 2009
Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central...
Provided by BMC Software
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White Papers
Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements
Sep 2008
With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing...
Provided by XCEND
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Webcasts
Accelerate Implementation of BMC Remedy ITSM and ITIL Best Practices
Sep 2008
The presenter of this webcast will detail why BMC's Service Management Process Model is critical to a successful rollout of ITIL processes such as incident and change management, and how...
Provided by BMC Software
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Webcasts
What's New in BMC Remedy Service Desk 7.5
May 2009
The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of...
Provided by BMC Software
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Webcasts
Improve Service Delivery by Simplifying Network Change and Configuration Management
May 2008
Managing network configuration changes amid a daily influx of new and evolving technologies is one of the toughest and most costly challenges for IT today. The smallest human error can cause...
Provided by BMC Software
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Webcasts
ITIL, The CMS, and You
May 2008
Wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a Configuration Management Database (CMDB)? Why should IT organizations even care? While the CMS...
Provided by BMC Software
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Webcasts
ITIL's CMS in Context and What It Means for You
Sep 2008
The concept of the Configuration Management System (CMS) in ITIL v3 is potentially a game changing catalyst in planning and shaping CMDB deployments. In parallel, and at least eighteen months...
Provided by BMC Software
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Webcasts
Improve Operational Effectiveness and Increase Visibility Across the Enterprise With ITSMv7
Sep 2008
This webcast will give an overview of BMC Remedy ITSMv7 and the attendee hear about how remote users can now access BMC Remedy ITSMv7 via a web-based mobile devices enabling them to create,...
Provided by BMC Software
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Webcasts
Service Catalog Value Realization
Dec 2008
A Service Catalog is often considered the starting point for any successful ITIL Service Management initiative. But, if one is already delivering services to the customers without one, so, how...
Provided by BMC Software
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Webcasts
Making the Move to BMC Remedy IT Service Management 7.5
Apr 2009
The new version contains major user-interface enhancements and new capabilities that will increase productivity, improve prioritization, and reduce errors. The attendee will hear the best approach...
Provided by BMC Software
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Webcasts
What's New in BMC Service Management Process Model 7.5
Apr 2009
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to...
Provided by BMC Software
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Webcasts
What's New in BMC Atrium 7.5
Apr 2009
The attendee of this webcast will learn how the latest innovations in the new BMC Atrium 7.5 release can bring new energy to the infrastructure and the ITIL processes. This webcast will show how...
Provided by BMC Software
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Webcasts
Learn About BMC's AlarmPoint Alert Management Platform and Watch the Product in Action
Jun 2009
Now, more than ever, organizations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational...
Provided by BMC Software
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Webcasts
Atrium Core Implementation Best Practices
Jun 2009
The presenter will provide best practices for the CMDB Usage focusing on common CMDB use cases and deployment sessions, CMDB Implementation lessons learned and Features/Demo of Atrium CMDB 7.5.
Provided by BMC Software
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White Papers
Economic Challenge and Capacity Management: Increasing Value and ROI From Capacity Management - A Maturity Model
Jan 2009
During times of economic stress, pressures on IT can become seemingly insurmountable. Requirements to "Ensure business services" and "Optimize availability" - challenging enough when budgets were...
Provided by Solution Labs
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White Papers
Mitigate Disaster & Security Risks Using Enterprise Change Management
Nov 2007
At one time, all the business applications critical to the enterprise resided on big iron in the data center. The IT professional could protect the essential business computing resources of the...
Provided by Configuration Management
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White Papers
Strategies for Optimizing IT Operations and Enabling Comprehensive Compliance
Jun 2008
Spiraling data center costs and the need to demonstrate compliance with multiple and evolving regulations are issues that continue to challenge CIOs and IT professionals - especially during...
Provided by CA
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White Papers
ITIL V3 and Information Security
May 2009
This paper discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these...
Provided by ITIL
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Case Studies
Chemtronics Biomedical Engineering Relies on HP to Increase Service Management Effectiveness
Jan 2009
Established in 1978, Chemtronics Biomedical Engineering (Chemtronics) provides full contract maintenance of life support and highly specialist equipment in hospitals and medical facilities....
Provided by Hewlett-Packard (HP)
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Case Studies
Western Australia Boosts Education With Technology
Jan 2009
Like many school systems worldwide, the Western Australia Department of Education and Training (WA DET) increasingly depends on technology. WA DET serves more than 300,000 total users and...
Provided by Hewlett-Packard (HP)
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Case Studies
HP Managed Systems Raise Road Toll Income of ?215 Million for Czech Government
Sep 2008
Kapsch, a leading international supplier of road traffic telematic systems, won the contract to provide and run the Czech Republic's first electronic road toll system. Kapsch looked to HP to...
Provided by Hewlett-Packard (HP)
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Case Studies
Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade
Apr 2009
H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads...
Provided by Hewlett-Packard (HP)
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Case Studies
KBC Utilizes HP Software's Open Architecture to Streamline Merger - Achieves Avoidance of 78 FTEs and 456% ROI
Nov 2007
Having fully integrated IT was a top priority for the new KBC organization. After the 1998 merger, the company had to consolidate three separate IT organizations, integrating a myriad of...
Provided by Hewlett-Packard (HP)
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Whitepapers
Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution
Dec 2008
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
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White Papers
Managing IT Services From the Outside In
May 2008
The processes and technologies employed to do Service-Level Management (SLM) in IT organizations have changed dramatically in recent years. Companies have been adopting the IT Infrastructure...
Provided by Forrester Research
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White Papers
Reacting to the Economic Slowdown: Cutting Hidden IT Costs
Jun 2009
IT cost containment is a fine line to walk — even in down times, business demands 24x7 responsiveness from IT, and anything that compromises that can negatively impact business performance....
Provided by SkillSoft
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Resource Center
EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
Jun 2009
The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational processses, and accelerate...
Provided by IBM
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Resource Center
A Planet of smarter cities
Jun 2009
As populations grow at a fast clip, they are stressing our city infrastructures. Smarter transportation, policing, governance and grids promise relief to urban areas.
Provided by IBM
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White Papers
MINDTREE IMTS MANAGED SERVICES
May 2009
This paper analyses the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. It is also intended to assist in sourcing...
Provided by MindTree
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White Papers
Absolute Scalability: SoftLayer improves IT staff efficiency by 15% while introducing more flexible services for customers with Dell storage
May 2009
These days, just about all organizations need to invest in information technology in one form or another, whether it's managed in-house or via an outsourcing arrangement. Either way, deciding on...
Provided by Dell
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White Papers
ITIL V3 Relevance to a Mature Process Organization
Nov 2007
Since the release of ITIL V3 in May 2007, quite a few questions have been raised on how this impacts organizations that have already implemented ITIL V2. Wipro's IT Management Group (IMG) is one...
Provided by Wipro Technologies
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Webcasts
Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?
Jun 2007
This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an insight into HP ITMS Express...
Provided by Hewlett-Packard (HP)
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White Papers
Developing the Business Case for ITIL: Part 2
Nov 2006
Even though less than half of nowadays small, medium and large enterprises are developing the business case value for their IT projects, this type of ROI analysis will be increasingly demanded by...
Provided by Evergreen Systems
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Webcasts
Take Control of Your Universal CMDB Implementation
Jul 2007
The presenter of this webcast explains how to take control of the universal CMDB implementation.
Provided by Hewlett-Packard (HP)
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Case Studies
Mary Kay Advances BSM Strategy and ITIL Adoption With BMC Software
Sep 2007
Mary Kay Inc. wanted to support dramatic domestic and international business growth by delivering superior IT products and services that align with the goals of the enterprise. As a solution the...
Provided by BMC Software
-
Case Studies
GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service
Sep 2007
GIE informatique Arpege wanted a unifying help desk and change management services. GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually...
Provided by BMC Software
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Whitepapers
IBM Tivoli Business Service Manager V4.1
Sep 2007
This paper leads through the new Tivoli Business Service Manager V4.1 that is based on Netcool/Realtime Active Dashboard (RAD), instead of the previous Tivoli Business Systems Manager V3.1. This...
Provided by IBM
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White Papers
A Risk Management Approach to Information Security
Top Six Essentials to Your Risk Management StrategyAug 2011
Expanding regulatory environment and greater business complexities have transformed the way organizations are viewing information security. More and more businesses today are recognizing the need...
Provided by ANXeBusiness Corp
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Whitepapers
Next Level Service Desk Strategies
Jan 2011
Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of...
Provided by Citrix Online
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Whitepapers
Recruit and Build the Right Team for Your Service Desk
Jul 2011
Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service Desk Institute...
Provided by Citrix Online
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Whitepapers
Taking the Help Desk Further
Sep 2012
Get the Most From Your Help Desk! Organizations that have implemented at least a basic help desk system know how valuable these solutions are. By helping to coordinate user requests and IT's...
Provided by Quest Software, now a part of Dell
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Whitepapers
Complexity and Accelerate Enterprise Cloud Infrastructure Deployments - A Business White paper
Oct 2012
To reap the full benefits of cloud computing, the IT infrastructure must run efficiently. Many organizations, however, are operating an IT infrastructure that has been cobbled together over time...
Provided by Oracle
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Webcasts
ITIL v3 and the Evolution of Service Management
Jun 2007
ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revised and ISO IEC 20000 is undergoing a revision with a proposed part 3 right...
Provided by IBM
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Whitepapers
The Strategic Network
Dec 2011
Approximately 70% of IT investment is spent on "keeping the lights on" - providing basic connectivity and security - leaving precious little budget for strategic projects to enhance the business....
Provided by Cisco
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Podcasts
Lifecycle Event Services - Technical Services video
Oct 2012
Keeping an IT environment up to date can be overwhelming when you don't have the special skills required. HP Technical Services provide specialized resources when you need them to deploy and...
Provided by Hewlett-Packard (HP)
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Whitepapers
Simplify IT - Strive for Simplicity
Oct 2012
Taking steps towards simplicity means evaluating existing systems to determine where big chunks of complexity can be reduced, or even eliminated completely. It's a detailed process to analyze...
Provided by Oracle
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Whitepapers
Reducing Total Cost of Ownership through Vertical Integration
Apr 2012
Virtualisation and cloud computing have become increasingly important to increase flexibility and support growing business requirements for new IT services. An unfortunate reality with multivendor...
Provided by Oracle
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Whitepapers
Unified SOA tools align business and IT
Oct 2012
The ability to map IT infrastructure to the business needs of an enterprise has long been the hallmark of effective IT. Deploying a unified SOA suite is the best way to realise the promises of SOA...
Provided by Oracle
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Whitepapers
Seven Corners
Oct 2012
Seven Corners went beyond the typical efficiency and cost-conservation benefits of cloud to build innovative business services that generate whole new revenues. "If you're in a privately held...
Provided by VMware
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Whitepapers
Green IT: Green Services are Good for Business
Nov 2012
As businesses strive to make their offices greener, IT services providers are in a favorable position to help clients make wise decisions about IT purchases and how their IT systems are managed...
Provided by LabTech Software
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Whitepapers
IDC Analyst Connection: Server Refresh Cycles: The Costs of Extending Life Cycles
Nov 2012
For many organizations facing IT budget challenges, delaying capital expenses by prolonging the life of hardware assets is a common strategy. While stretching the life of servers and other...
Provided by Hewlett-Packard & Intel®
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Whitepapers
HP Paper: Conquering the challenges of data center complexity - A Thought Leadership paper from HP
Nov 2012
As long as IT departments continue to couple commodity x86 servers from a variety of vendors with separately purchased business and professional software suites, IT complexity is likely to remain...
Provided by Hewlett-Packard & Intel®
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Whitepapers
Establishing IT Operations in Emerging Markets: Strategies to Connect to the Global Infrastructure
Dec 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs -- but those business units exist to serve the clients and customers,...
Provided by SkillSoft
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Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
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Whitepapers
Microsoft Dynamics CRM solutions from IBM: Power your productivity
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics CRM, a comprehensive solution that helps midsize and larger organizations easily create and...
Provided by IBM
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Whitepapers
IBM Application Management Services for Microsoft
Jan 2013
IBM provides comprehensive application management services for Microsoft applications, helping organizations reduce costs while improving application availability and performance.
Provided by IBM
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Whitepapers
IDC Analyst Whitepaper: Embracing Consumerisation with Confidence
Dec 2011
In this white paper, analyst IDC explores the key converging market dynamics driving the consumerisation of IT. We then examine some of the significant opportunities and challenges that this...
Provided by Trend Micro Australia
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Webcasts
Service Management From HP: A Holistic Solution - Driving Continual Service Improvement
Nov 2007
How a business impact analysis can deeply reduce IT costs? ITIL v3 can best structure IT for future service upgrades. This webcast explains practical approach for continuous quality improvements....
Provided by Hewlett-Packard (HP)
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Whitepapers
Why Your Current Service Desk Is Failing Your Business and What To Do About It
Sep 2012
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management...
Provided by Computer Associates
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Whitepapers
451: Silver Peak Claims Proof-Positive of Network Virtualization’s Agility
Feb 2013
Silver Peak Systems' new Agility technology initiative claims to give application owners easy control with point-and-click virtual workload acceleration thanks to tight integration with VMware...
Provided by Silver Peak Systems, Inc.
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Whitepapers
Managing Growth in 2012
Feb 2013
This independent market assessment, conducted by Loudhouse Research, canvassed 300 senior decision makers of software and IT services companies across the world, with responsibility for finance or...
Provided by Netsuite AU
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Whitepapers
Ensuring IT Reliability and Efficiency to Maintain Business Continuity
Feb 2013
Now that IT services have evolved to the point that they are considered as indispensable to their organizations as the physical plant, users now expect them to be available on a 24x7 basis. When...
Provided by SkillSoft
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Whitepapers
Dimensional Research: Selecting the Correct SaaS-based IT Service
Mar 2013
The advantage your company can achieve by deploying a SaaS-based ITSM solution is entirely dependent on your unique business model, objectives and long-term IT strategy. This white paper examines...
Provided by Hewlett-Packard (HP)
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Whitepapers
Dimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero
Mar 2013
Meeting escalating internal and external customer demand with fewer IT resources while still complying with legal and regulatory requirements heightens the need for robust, enterprise- class...
Provided by Hewlett-Packard (HP)
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Whitepapers
Understanding Patterns of Expertise: Virtual Application Patterns
Mar 2013
Enterprise IT departments strive to contribute to the competitiveness of the business organization, developing and deploying innovative applications that can help benefit the bottom line and drive...
Provided by IBM
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Research
IBM PureApplication System Data Sheet
Mar 2013
IBM PureApplication System arrives ready to go with expert integration. Resilient, secure, scalable infrastructure Single point of management Integrated monitoring and maintenance...
Provided by IBM
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Whitepapers
Crash Insurance: Protect Your Business with Virtualization
Apr 2013
Think that your business is safe from an IT outage caused by a natural or man-made disaster? Think again. Read this trend brief to learn more about potential risks to IT services and how a...
Provided by VMware
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Whitepapers
IBM Data Center Family solutions
Aug 2011
How will your business respond to more requests for IT capacity? Modular design can help you pay-as-you-grow, optimize life cycle costs and flexibly support technology change, matching business...
Provided by IBM
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Whitepapers
The Value of Smarter Data Center Services (IDC analyst paper)
Aug 2011
While recent emphasis has been on consolidation and cost reduction, IT organizations looking to the future are developing streamlined processes and improved time-to-market. Read this white paper...
Provided by IBM
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White Papers
IDC Executive Brief: Improving Small Business Profitability by Optimizing IT Management
Mar 2011
This IDC Executive Brief gives an overview of IT Infrastructure and resource costs for small business and helps you understand what is needed as your business grows. You will discover the major...
Provided by Symantec
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Whitepapers
The Total Economic Impact™ of VMware ThinApp report (Forrester Research whitepaper)
Sep 2010
In July 2010, VMware commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying ThinApp. The purpose of...
Provided by VMware
