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itil
(608 results)-
Case Studies
Fujitsu Siemens Computers Helps Its Customers to Cut Costs and Boost Efficiency With Greater Automation
Apr 2008
Fujitsu Siemens Computers is the leading European IT infrastructure provider. To ensure a high quality of service and meet the company's growth plans, Fujitsu Siemens Computers needed to provide...
Provided by CA
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Case Studies
Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services
Feb 2008
Wolters Kluwer is a leading multinational publisher and information services company. To maximize service levels, minimize downtime and improve the cost-effectiveness of its IT support team,...
Provided by CA
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Case Studies
Econoinvest Improves Business Agility and Customer Service by Reducing IT Support Costs and Complexity
Nov 2007
Econoinvest Enterprises Group is the largest financial broker in Venezuela. To maintain its reputation, Econoinvest needs to continue to provide an excellent service to all its customers - despite...
Provided by CA
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Case Studies
Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
Apr 2007
Atos Origin is an international information technology services company. To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system....
Provided by CA
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Case Studies
County of Santa Clara Improves the Quality of Social Services With Simplified IT Management
Nov 2007
With diminishing resources and increased demand for transparency, the County and its agencies must be able to report on their services and outcomes and justify how public money has been allocated....
Provided by CA
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Whitepapers
Enterprise modernization made simple
Oct 2011
Maintaining IT systems across multiple platforms can be costly and complicated. The need for innovation is growing, but budgets are not. Read the white paper and learn how streamlining development...
Provided by IBM
-
Whitepapers
Consolidate Management on System z Software
Oct 2011
As companies grow, so do their IT assets—across offices and locations. However, with tighter integration between application and software tools, valuable resources don't have to be wasted...
Provided by IBM
-
Case Studies
Central Board of Excise and Customs Achieves Greater Efficiency With an Integrated Nationwide IT Infrastructure Provided by TCS
May 2011
The Central Board of Excise and Customs (CBEC) is the government agency responsible for the collection of excise, import and export duty in India. The CBEC required a consolidated IT...
Provided by Tata Consultancy Services
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Webcasts
ITIL and Best Practices Frameworks; featuring HP and Results Positive!
Jun 2008
Organizations implementing best practices are specifically focusing in on best practice frameworks like ITIL v3 because it helps organizations align their operations around a focus on the services...
Provided by Hewlett-Packard (HP)
-
Case Studies
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
Jan 2008
Groupe DANONE is a Fortune 500 company and one of the most successful healthy food companies in the world. The company wanted to harmonize diverse IT processes and roll them out across the entire...
Provided by BMC Software
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Case Studies
BMC Remedy IT Service Management Suite Rings in Service Improvements
Mar 2008
Telkomsel is the leading operator of cellular telecommunications services in Indonesia. Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best practices...
Provided by BMC Software
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Case Studies
CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
Jun 2008
CGI Group Inc. is one of the largest IT and business process service firms in North America. The company wanted to improve process for resolving application problems for CGI's top client. CGI...
Provided by BMC Software
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Case Studies
Fujitsu Transaction Solutions Minimizes Downtime and Drives Out Costs With BMC Application Problem Resolution
Jun 2008
Fujitsu Transaction Solutions Inc. is a lifecycle solutions provider of hardware, software, and services for consumer transaction environments in North America. The company needed to lower support...
Provided by BMC Software
-
Case Studies
Helping to Keep the UK's Defence Technology Assets at a State of Readiness
Feb 2008
Defence Equipment and Support (DE&S) equips and supports the UK's armed forces. The company needed to devote more and more resources to manage the system. The challenge was to replace it with a...
Provided by BMC Software
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Case Studies
Largest U.S. Integrated Direct Marketer of Consumer Electronics Maintains Hundreds of Customized Enterprise Applications With BMC Application Problem Resolution
Jun 2008
Crutchfield Corporation is the nation's first integrated marketer of consumer electronics products. The company needed to streamline integration, migration, upgrades, and general problem...
Provided by BMC Software
-
White Papers
Oracle's Optimized Solution for Oracle Database Mission-Critical System Environments
Dec 2011
Virtually all organizations in both the public and private sectors use database systems at the core of their IT operations. These databases are integral to day-to-day operations, and IT...
Provided by Oracle
-
Whitepapers
Customers Achieve Extreme Performance at Lowest Cost with Oracle Exadata Database Machine
Dec 2011
How do you prioritize IT investments to ensure support for growing volumes of data and still meet your business users' evolving requirements�such as competing more effectively, reducing IT costs,...
Provided by Oracle
-
Whitepapers
ESG Lab Validation Report: 3cV Converged Computing Infrastructure
Dec 2011
In the real world, IT must combine hardware, software, and technologies from multiple vendors to solve business problems�often with great effort and mixed success. First coined by a mutual...
Provided by Hewlett-Packard (HP)
-
Webcasts
TechNet Webcast: System Center Operations Manager 2007 Management Pack Life-Cycle Management (Level 300)
Jun 2008
The attendee of this webcast learn how people, process, and technology can help to manage the life cycle of developing or tuning management packs in support of Microsoft System Center Operations...
Provided by Microsoft
-
Whitepapers
The importance of effective SAP solution management
Jan 2012
IBM Tivoli offers the power to manage your SAP and non-SAP environment, through enhanced Visibility, Control and Automation. The objectives are to cut service management cost, reduce business...
Provided by IBM
-
Case Studies
Borland Software Case Study: PHH Mortgage
Jun 2007
PHH Mortgage wanted to increase throughput to meet business requirements for mortgage processing and improve visibility into the Software Development LifeCycle process (SDLC). The challenge was to...
Provided by Borland Software
-
Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
-
White Papers
ITIL V3 and ASL: Sound Guidance for Application Management and Application Development
Jan 2008
Off late, the Office of Government Commerce (OGC) released a new version of ITIL. Aspects of Application Management are to be found in all five volumes of the core guidance. In this paper, the...
Provided by Crown
-
Case Studies
Mercator Insurance Boosts Business Agility With Consolidated Project and Portfolio Management
Jun 2008
In order to remain competitive, Mercator Insurance wanted to ensure its products and services meet clients' evolving insurance needs. With the delivery of new products and services managed via a...
Provided by CA
-
Case Studies
Charter Communications Maximizes Its Investment in New Technology With Improved Project Management
May 2008
To achieve its goals, Charter Communications wanted to create a robust, reliable infrastructure for service delivery, while at the same time improve customer service. The company wanted to invest...
Provided by CA
-
White Papers
Improving the Information Technology Service Management With Six Sigma
Mar 2008
Over the last few years, the number of organizations that deliver Information Technology (IT) services is increased. There are some frameworks such as Information Technology Infrastructure Library...
Provided by Iran Telecommunication Research Center
-
White Papers
ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle PeopleSoft Help Desk
Sep 2007
Integration and alignment of IT and business goals is one of the key issues facing senior business and IT managers today. By facilitating communication through standardized processes, the ITIL...
Provided by Oracle
-
White Papers
BoxTone Mobile User Management With ITIL and ITSM
Feb 2008
Today, many organizations are shifting their IT focus from day-to-day technical operation of back-office infrastructure to delivering high quality services that their users or customers require....
Provided by BoxTone
-
Whitepapers - Video
Demo BMC Cloud Management
Jan 2012
Discover how BMC can meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business -...
Provided by BMC Software
-
Webcasts
How to Develop Your CMDB Project's ROI
Sep 2008
While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments for their Configuration...
Provided by ASG Software Solutions
-
White Papers
A Guide to Branching and Merging Patterns
Jan 2012
Software configuration management(SCM)practices are at the forefront of managing a process for a development team. Choosing the correct branching pattern can either make a good development team...
Provided by AccuRev
-
White Papers
Increasing ROI and Reducing the Risks of Your Application Portfolio
Oct 2008
Application Portfolio Management (APM) solutions help IT executives evaluate the benefits, costs, and risks associated with each application while maximizing the value realized from ongoing...
Provided by ASG Software Solutions
-
White Papers
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report
Oct 2008
Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading...
Provided by Siemens
-
White Papers
ITIL - Service Approach for Siemens Enterprise Communications
Oct 2008
The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the...
Provided by Siemens
-
White Papers
Best Practices for Gaining Visibility Into Application Performance
Oct 2008
This white paper explains why having a "360-degree view," or comprehensive visibility, into all of your mission-critical business applications is crucial to managing their performance and...
Provided by SL Corporation
-
Case Studies
Microsoft IT Business Case for System Center Configuration Manager 2007 in a Data Center
Sep 2008
This paper will demonstrate the business case that Microsoft IT made to implement System Center Configuration Manager in a data center to reduce costs through optimized IT resources, improve...
Provided by Microsoft
-
White Papers
IT Governance and Small Medium Enterprises
Jan 2012
In this decade Information Technology Governance (ITG) has become a hot topic between IT based companies. Since ITG status company is referring to an IT matured organization having six principles...
Provided by International Association of Computer Science & Information Technology (IACSIT)
-
Whitepapers
Establishing IT Operations in Emerging Markets
Apr 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs - but those business units exist to serve the clients and customers,...
Provided by SkillSoft
-
Whitepapers
The Value of Smarter Datacenter Services
Apr 2012
As organisations expand in the next five years, a diverse and efficient datacentre strategy will be essential. The future datacentre will need to be flexible, highly automated and based on...
Provided by IBM
-
Whitepapers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
-
White Papers
Maintaining Quality of Service Based on ITIL-Based IT Service Management
Jul 2007
Interest in the IT Infrastructure Library (ITIL) of system management best practices has increased in recent years, and corporations are starting to incorporate ITIL in their IT systems. To help...
Provided by Fujitsu
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White Papers
An ITIL-Based Solution to Record and Retrieve Tacit and Explicit Knowledge Based on Giga Knowledge Management Framework in the SME Companies
Jan 2008
ITIL is the most widely used IT framework in most organizations in the world now. Every public and private IT organization tries to adopt ITIL into its own business and implement it because there...
Provided by Universiti Teknologi Malaysia
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White Papers
On the Road to ITIL: Certification in an Australian Undergraduate Degree
Jan 2008
The decline in the popularity of Information Systems courses in Australian and overseas has required educators in the discipline to look for more relevant content in a rapidly changing...
Provided by Association of Information Technology Professionals (AITP)
-
White Papers
ITIL, Business Analysis and the Enterprise Requirements Hierarchy
May 2008
This whitepaper characterizes the relationship between the Business Analyst and an IT Service Management based IT organization. It also suggests a generalized model of requirements and how best...
Provided by Hewlett-Packard
-
White Papers
Automated Documentation as Support at the Implementation of ITIL Processes
Aug 2008
The present paper examines which benefit an automated documentation of the IT infrastructure can have for the configuration management process of ITIL, and whether it is possible to fully automate...
Provided by University of Innsbruck
-
White Papers
Developing the Business Case for ITIL: Learning to Speak the Language of Business and Help Our Executives Promote Our ITIL Initiatives
Jul 2008
Convincing the CFO of the value one's ITIL initiative brings to the business may be the biggest challenge one faces. It may also be the most important role one plays as a leader in IT. Most...
Provided by Propoint Solutions
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White Papers
Essential ITIL: What You Need to Succeed
Jun 2008
ITIL is about process. There are different approaches to process implementation based on which "Version" of ITIL one is inclined to adopt. But without debating the merits of ITIL "Versions," let's...
Provided by CA
-
White Papers
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion
Oct 2008
IT Service management standards such as the IT Infrastructure Library (ITIL) are of increasing importance to organisations around the globe. Although the actual number of organizations adopting...
Provided by University of Southern Queensland
-
White Papers
ITIL Service Management Practices V3 Qualifications Scheme
Oct 2008
ITIL is Best Practice IT Service Management which is used by many hundreds of organizations around the world. A whole ITIL philosophy has grown up around the guidance contained within the ITIL...
Provided by APM Group
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White Papers
Enhancing Your Service Quality With ITIL and SupportSoft
Apr 2008
The IT Infrastructure Library (ITIL), now at Version 3 and presented in five main volumes, documents accepted 'Best practice' for delivering IT services in support of customers' business processes...
Provided by SupportSoft
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White Papers
An Access Control Solution for the Inter-Organizational Use of ITIL Federated Configuration Management Databases
May 2008
Governance, Risk, and Compliance (GRC) Management is on the edge of becoming one of the most important business activities for enterprises. Consequently, IT departments and IT service providers...
Provided by Technischen Universitat Munchen
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Whitepapers
Make ITIL Actionable With Tivoli Software
Jun 2008
Because of the increasing complexity and dependence on information technology, the concept of IT best practices has become more and more important. Various frameworks have been created to help...
Provided by IBM
-
White Papers
ITIL in Practice in German-Speaking Countries
Apr 2008
Continuous change in business performance raises the pressure on IT to change at the same speed. In this paper the authors address the issue of implementing IT Governance (especially the ITIL...
Provided by University of Innsbruck
-
White Papers
ITIL V3 Improves Information Security Management
Jul 2008
IT Service Management is becoming a must have for any organization that provides IT Services as its core business function. ITIL (IT Infrastructure Library) is a best practices framework that...
Provided by East Carolina University
-
White Papers
ITIL v3 - What Have We Learned in One Year?
Jun 2008
ITIL v3 prompts IT to examine the actual business needs driving the need for a service. Business managers might say an objective of the remote access service was to increase repeat orders by...
Provided by Hewlett-Packard
-
White Papers
Specifying Services for ITIL Service Management
Aug 2008
The Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. ITIL helps organizations to become aware of the business value their...
Provided by Ecole Polytechnique Federale de Lausanne
-
Case Studies
BTC Group Optimises the Use of More Than ?40 Million in IT Resources Using CA Clarity PPM
Sep 2008
Bulgaria Telecommunications Company (BTC) Group is the leading telecommunications provider in Bulgaria with around 2.2 million fixed-line telephone subscribers, plus a million mobile service...
Provided by CA
-
Case Studies
3 Maximises Investment in New Products and Services With Project & Portfolio Management
Sep 2008
3, Australia's first 3G network, delivers mobile services to more than 1.8 million customers. The company introduced 3G, the third generation of mobile services, to Australia in 2003. 3's...
Provided by CA
-
Whitepapers
IBM Maximo IT asset management solutions in the financial services industry
Jun 2007
Financial services companies face an array of demanding and ongoing challenges, including global competition, mergers, acquisitions, converging service offerings, and an imperative to build and...
Provided by IBM
-
Case Studies
The Dell Services Portfolio Enabled 17 Bases Within the U.S. Armed Forces to Reduce Trouble Tickets by 66 Percent, Saving Nearly $500,000 Annually
Aug 2008
A branch of the U.S. Armed Forces needed to maximize system uptime. This branch sought to centralize, standardize and streamline its approach to technical support on 17 bases, consolidating it...
Provided by Dell
-
Case Studies
Accenture Relies on HP PPM Center to Help Exceed Customer Expectations
Feb 2008
Accenture is among the world's leading management consulting, technology services, and outsourcing companies. The company wanted to increase value to global customers yet reduce costs by achieving...
Provided by Hewlett-Packard
-
Webcasts
MSDN Webcast: Software Configuration Management (Level 300)
Dec 2008
This webcast shows the basic and advanced branching structures, tips and tricks for promoting the code from development to production, and how schedule affects the branching strategy. The attendee...
Provided by Microsoft
-
Webcasts
IT Manager Webcast: Driving IT Efficiency With IT Service Management (Level 300)
Dec 2008
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both...
Provided by Microsoft
-
White Papers
IT Service Management - A Roadmap for Success
Jan 2008
Information Technology Service Management (ITSM) is a set of specialized organizational capabilities for providing value to customers in the form of services. It generally covers the "Back office"...
Provided by EquaTerra
-
Whitepapers
IDC ITSM research: IT Service Management Needs and Adoption Trends: An Analysis of a Global Survey of IT Executives
Sep 2008
Find out top ITSM and ITIL focused initiatives, challenges and priorities of your peers and how HP can help. Read this new survey report from IDC.
Provided by Hewlett-Packard (HP)
-
Case Studies
Microsoft IT Business Case for System Center Configuration Manager 2007 in a Data Center
Sep 2008
This paper will demonstrate the business case that Microsoft IT made to implement System Center Configuration Manager in a data center to reduce costs through optimized IT resources, improve...
Provided by Microsoft
-
White Papers
Best Practices for Gaining Visibility Into Application Performance
Oct 2008
This white paper explains why having a "360-degree view," or comprehensive visibility, into all of your mission-critical business applications is crucial to managing their performance and...
Provided by SL Corporation
-
White Papers
ITIL - Service Approach for Siemens Enterprise Communications
Oct 2008
The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the...
Provided by Siemens
-
White Papers
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report
Oct 2008
Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading...
Provided by Siemens
-
White Papers
Increasing ROI and Reducing the Risks of Your Application Portfolio
Oct 2008
Application Portfolio Management (APM) solutions help IT executives evaluate the benefits, costs, and risks associated with each application while maximizing the value realized from ongoing...
Provided by ASG Software Solutions
-
Webcasts
How to Develop Your CMDB Project's ROI
Sep 2008
While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments for their Configuration...
Provided by ASG Software Solutions
-
White Papers
BoxTone Mobile User Management With ITIL and ITSM
Feb 2008
Today, many organizations are shifting their IT focus from day-to-day technical operation of back-office infrastructure to delivering high quality services that their users or customers require....
Provided by BoxTone
-
White Papers
ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle PeopleSoft Help Desk
Sep 2007
Integration and alignment of IT and business goals is one of the key issues facing senior business and IT managers today. By facilitating communication through standardized processes, the ITIL...
Provided by Oracle
-
White Papers
Improving the Information Technology Service Management With Six Sigma
Mar 2008
Over the last few years, the number of organizations that deliver Information Technology (IT) services is increased. There are some frameworks such as Information Technology Infrastructure Library...
Provided by Iran Telecommunication Research Center
-
White Papers
Mobile ITSM/Remedy Technical White Paper
Jun 2007
The integration of Unwired Accelerator with AR System extends BMC Software's Remedy ITSM applications, for example, Service Desk, Change Management, and Asset Management, to any mobile device...
Provided by Sybase
-
Case Studies
Charter Communications Maximizes Its Investment in New Technology With Improved Project Management
May 2008
To achieve its goals, Charter Communications wanted to create a robust, reliable infrastructure for service delivery, while at the same time improve customer service. The company wanted to invest...
Provided by CA
-
Case Studies
Mercator Insurance Boosts Business Agility With Consolidated Project and Portfolio Management
Jun 2008
In order to remain competitive, Mercator Insurance wanted to ensure its products and services meet clients' evolving insurance needs. With the delivery of new products and services managed via a...
Provided by CA
-
White Papers
ITIL V3 and ASL: Sound Guidance for Application Management and Application Development
Jan 2008
Off late, the Office of Government Commerce (OGC) released a new version of ITIL. Aspects of Application Management are to be found in all five volumes of the core guidance. In this paper, the...
Provided by Crown
-
Case Studies
Borland Software Case Study: PHH Mortgage
Jun 2007
PHH Mortgage wanted to increase throughput to meet business requirements for mortgage processing and improve visibility into the Software Development LifeCycle process (SDLC). The challenge was to...
Provided by Borland Software
-
Webcasts
TechNet Webcast: System Center Operations Manager 2007 Management Pack Life-Cycle Management (Level 300)
Jun 2008
The attendee of this webcast learn how people, process, and technology can help to manage the life cycle of developing or tuning management packs in support of Microsoft System Center Operations...
Provided by Microsoft
-
White Papers
Oracle's Optimized Solution for Oracle Database Mission-Critical System Environments
Dec 2011
Virtually all organizations in both the public and private sectors use database systems at the core of their IT operations. These databases are integral to day-to-day operations, and IT...
Provided by Oracle
-
Whitepapers
Customers Achieve Extreme Performance at Lowest Cost with Oracle Exadata Database Machine
Dec 2011
How do you prioritize IT investments to ensure support for growing volumes of data and still meet your business users' evolving requirements�such as competing more effectively, reducing IT costs,...
Provided by Oracle
-
Whitepapers
ESG Lab Validation Report: 3cV Converged Computing Infrastructure
Dec 2011
In the real world, IT must combine hardware, software, and technologies from multiple vendors to solve business problems�often with great effort and mixed success. First coined by a mutual...
Provided by Hewlett-Packard (HP)
-
Webcasts
TechNet Webcast: System Center Operations Manager 2007 Management Pack Life-Cycle Management (Level 300)
Jun 2008
The attendee of this webcast learn how people, process, and technology can help to manage the life cycle of developing or tuning management packs in support of Microsoft System Center Operations...
Provided by Microsoft
-
Whitepapers
The importance of effective SAP solution management
Jan 2012
IBM Tivoli offers the power to manage your SAP and non-SAP environment, through enhanced Visibility, Control and Automation. The objectives are to cut service management cost, reduce business...
Provided by IBM
-
White Papers
Viewpoint Focus on Cloud Computing
Jan 2012
Cloud computing is the latest buzz in most IT organizations. Reduce cost, increase flexibility, and improve IT's responsiveness to the business - whats not to like? Leveraging a cloud...
Provided by BMC Software
-
Case Studies
Borland Software Case Study: PHH Mortgage
Jun 2007
PHH Mortgage wanted to increase throughput to meet business requirements for mortgage processing and improve visibility into the Software Development LifeCycle process (SDLC). The challenge was to...
Provided by Borland Software
-
Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
-
White Papers
ITIL V3 and ASL: Sound Guidance for Application Management and Application Development
Jan 2008
Off late, the Office of Government Commerce (OGC) released a new version of ITIL. Aspects of Application Management are to be found in all five volumes of the core guidance. In this paper, the...
Provided by Crown
-
Case Studies
Mercator Insurance Boosts Business Agility With Consolidated Project and Portfolio Management
Jun 2008
In order to remain competitive, Mercator Insurance wanted to ensure its products and services meet clients' evolving insurance needs. With the delivery of new products and services managed via a...
Provided by CA
-
Case Studies
Charter Communications Maximizes Its Investment in New Technology With Improved Project Management
May 2008
To achieve its goals, Charter Communications wanted to create a robust, reliable infrastructure for service delivery, while at the same time improve customer service. The company wanted to invest...
Provided by CA
-
White Papers
Mobile ITSM/Remedy Technical White Paper
Jun 2007
The integration of Unwired Accelerator with AR System extends BMC Software's Remedy ITSM applications, for example, Service Desk, Change Management, and Asset Management, to any mobile device...
Provided by Sybase
-
White Papers
Improving the Information Technology Service Management With Six Sigma
Mar 2008
Over the last few years, the number of organizations that deliver Information Technology (IT) services is increased. There are some frameworks such as Information Technology Infrastructure Library...
Provided by Iran Telecommunication Research Center
-
White Papers
ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle PeopleSoft Help Desk
Sep 2007
Integration and alignment of IT and business goals is one of the key issues facing senior business and IT managers today. By facilitating communication through standardized processes, the ITIL...
Provided by Oracle
-
White Papers
BoxTone Mobile User Management With ITIL and ITSM
Feb 2008
Today, many organizations are shifting their IT focus from day-to-day technical operation of back-office infrastructure to delivering high quality services that their users or customers require....
Provided by BoxTone
-
Whitepapers - Video
Demo BMC Cloud Management
Jan 2012
Discover how BMC can meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business -...
Provided by BMC Software
-
Webcasts
How to Develop Your CMDB Project's ROI
Sep 2008
While long-term ROI claims from enterprise customers oftentimes can exceed up to 400% or more, many IT executives are struggling with making initial ROI assessments for their Configuration...
Provided by ASG Software Solutions
-
White Papers
A Guide to Branching and Merging Patterns
Jan 2012
Software configuration management(SCM)practices are at the forefront of managing a process for a development team. Choosing the correct branching pattern can either make a good development team...
Provided by AccuRev
-
White Papers
Increasing ROI and Reducing the Risks of Your Application Portfolio
Oct 2008
Application Portfolio Management (APM) solutions help IT executives evaluate the benefits, costs, and risks associated with each application while maximizing the value realized from ongoing...
Provided by ASG Software Solutions
-
White Papers
Converged Service Delivery: The missing link in achieving business flexibility - Forrester Report
Oct 2008
Converged Service Delivery is one of the emerging trends in Service Delivery. Understand from leading industry analysts, Forrester Research, how this model can benefit your business by reading...
Provided by Siemens
-
White Papers
ITIL - Service Approach for Siemens Enterprise Communications
Oct 2008
The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the...
Provided by Siemens
-
White Papers
Best Practices for Gaining Visibility Into Application Performance
Oct 2008
This white paper explains why having a "360-degree view," or comprehensive visibility, into all of your mission-critical business applications is crucial to managing their performance and...
Provided by SL Corporation
-
Case Studies
Microsoft IT Business Case for System Center Configuration Manager 2007 in a Data Center
Sep 2008
This paper will demonstrate the business case that Microsoft IT made to implement System Center Configuration Manager in a data center to reduce costs through optimized IT resources, improve...
Provided by Microsoft
-
Whitepapers
IDC ITSM research: IT Service Management Needs and Adoption Trends: An Analysis of a Global Survey of IT Executives
Sep 2008
Find out top ITSM and ITIL focused initiatives, challenges and priorities of your peers and how HP can help. Read this new survey report from IDC.
Provided by Hewlett-Packard (HP)
-
White Papers
IT Service Management - A Roadmap for Success
Jan 2008
Information Technology Service Management (ITSM) is a set of specialized organizational capabilities for providing value to customers in the form of services. It generally covers the "Back office"...
Provided by EquaTerra
-
White Papers
IT Governance and Small Medium Enterprises
Jan 2012
In this decade Information Technology Governance (ITG) has become a hot topic between IT based companies. Since ITG status company is referring to an IT matured organization having six principles...
Provided by International Association of Computer Science & Information Technology (IACSIT)
-
Whitepapers
Establishing IT Operations in Emerging Markets
Apr 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs - but those business units exist to serve the clients and customers,...
Provided by SkillSoft
-
Whitepapers
The Value of Smarter Datacenter Services
Apr 2012
As organisations expand in the next five years, a diverse and efficient datacentre strategy will be essential. The future datacentre will need to be flexible, highly automated and based on...
Provided by IBM
-
White Papers
A New Transformative Approach for Minimizing the Risk of IT Changes
Apr 2012
Current methods of IT change management ranging from CMDBs to service desks do not give administrators what they need to understand the risks or potential impacts of proposed changes. A new,...
Provided by ITinvolve, Inc.
-
Whitepapers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
-
Whitepapers
Oracle Optimized Solutions: Enterprise Solutions for Mission-Critical Environments
Apr 2012
Businesses are working hard to keep up with changing market conditions and new customer demands, but the issues facing CIOs and technology managers today are not the same as they were 10-even...
Provided by Oracle
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White Papers
A CBR-based Approach to ITIL-Based Service Desk
Oct 2011
During the last 20 years ITIL (IT Infrastructure Library) has been evolving with the latest version published in 2007. Incident Management and Problem Management are two main activities of ITIL...
Provided by Journal of Computing
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White Papers
The Contribution of the Information Architecture for the Definition of the IT Service Strategy
Feb 2012
The Information Technology Infrastructure Library - ITIL - provides a framework of best practices for managing IT services. The study of this framework, as regards the definition of the IT Service...
Provided by ARPN Journal of Systems and Software
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Whitepapers
Microsoft Dynamics CRM solutions from IBM
Apr 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics CRM, a comprehensive solution that helps midsize and larger organizations easily create and...
Provided by IBM
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Whitepapers
Apply Storage Innovations to Create a Competitive Advantage
May 2012
Learn how businesses can use advanced storage technologies, such as thin provisioning, deduplication and autotiering, to create a competitive advantage by speeding the delivery of IT services to...
Provided by HP and Intel®
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Whitepapers
Leveraging the Always On Support Experience for IT Transformation
May 2012
This IDC white paper outlines the importance of support services in IT environments. IT organizations are now required to support everything from legacy systems and storage to virtualized...
Provided by Hewlett-Packard (HP)
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White Papers
How to Achieve and Measure the Benefits of Fault Tolerant Production Infrastructures
Jun 2010
Disaster Recovery Infrastructures, which have become a common aspect of all major IT infrastructures, could transform to Fault Tolerant Infrastructures in order to increase productivity,...
Provided by IARIA
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Whitepapers
Harness IT with Mission-Critical Converged Infrastructure
Feb 2011
Data center sprawl has been the enemy of IT innovation for far too long. Over the past 20 years, IT infrastructures have been built ad hoc with a labyrinth of teams, tool, and processes. The...
Provided by HP and Intel®
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Podcasts
IT Infrastructure Library (ITIL) Service Strategy Book
May 2008
In this podcast, the speaker argues that IT managers have for too long relied on on-the-job training, something inappropriate for the increasingly professionalized discipline - often seen as a...
Provided by Accenture
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Whitepapers
HP Gen8 Client Virtualization Enterprise Reference Architecture for VMware View 5.1
May 2012
This paper outlines HP's recommended approach to Client Virtualization with VMware and outlines the hardware and software needed as well as the process to create a 480 user proof of concept or...
Provided by HP and Intel®
