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itil
(607 results)-
Whitepapers
Microsoft Dynamics CRM solutions from IBM
Apr 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics CRM, a comprehensive solution that helps midsize and larger organizations easily create and...
Provided by IBM
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Whitepapers
Apply Storage Innovations to Create a Competitive Advantage
May 2012
Learn how businesses can use advanced storage technologies, such as thin provisioning, deduplication and autotiering, to create a competitive advantage by speeding the delivery of IT services to...
Provided by HP and Intel®
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Whitepapers
Leveraging the Always On Support Experience for IT Transformation
May 2012
This IDC white paper outlines the importance of support services in IT environments. IT organizations are now required to support everything from legacy systems and storage to virtualized...
Provided by Hewlett-Packard (HP)
-
White Papers
How to Achieve and Measure the Benefits of Fault Tolerant Production Infrastructures
Jun 2010
Disaster Recovery Infrastructures, which have become a common aspect of all major IT infrastructures, could transform to Fault Tolerant Infrastructures in order to increase productivity,...
Provided by IARIA
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Whitepapers
Harness IT with Mission-Critical Converged Infrastructure
Feb 2011
Data center sprawl has been the enemy of IT innovation for far too long. Over the past 20 years, IT infrastructures have been built ad hoc with a labyrinth of teams, tool, and processes. The...
Provided by HP and Intel®
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Podcasts
IT Infrastructure Library (ITIL) Service Strategy Book
May 2008
In this podcast, the speaker argues that IT managers have for too long relied on on-the-job training, something inappropriate for the increasingly professionalized discipline - often seen as a...
Provided by Accenture
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Whitepapers
HP Gen8 Client Virtualization Enterprise Reference Architecture for VMware View 5.1
May 2012
This paper outlines HP's recommended approach to Client Virtualization with VMware and outlines the hardware and software needed as well as the process to create a 480 user proof of concept or...
Provided by HP and Intel®
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Whitepapers
Implementation of ITIL in a Moroccan Company: The Case of Incident Management Process
Jul 2012
IT departments were viewed as a cost center and not as an entity in the service of strategy. But this has changed in recent years because of market competitiveness and also due to the fact that...
Provided by International Journal of Computer Science Issues
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Webcasts
IT Manager Webcast: Driving IT Efficiency With IT Service Management (Level 300)
Dec 2008
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both...
Provided by Microsoft
-
Case Studies
Accenture Relies on HP PPM Center to Help Exceed Customer Expectations
Feb 2008
Accenture is among the world's leading management consulting, technology services, and outsourcing companies. The company wanted to increase value to global customers yet reduce costs by achieving...
Provided by Hewlett-Packard
-
Case Studies
The Dell Services Portfolio Enabled 17 Bases Within the U.S. Armed Forces to Reduce Trouble Tickets by 66 Percent, Saving Nearly $500,000 Annually
Aug 2008
A branch of the U.S. Armed Forces needed to maximize system uptime. This branch sought to centralize, standardize and streamline its approach to technical support on 17 bases, consolidating it...
Provided by Dell
-
Whitepapers
IBM Maximo IT asset management solutions in the financial services industry
Jun 2007
Financial services companies face an array of demanding and ongoing challenges, including global competition, mergers, acquisitions, converging service offerings, and an imperative to build and...
Provided by IBM
-
Case Studies
3 Maximises Investment in New Products and Services With Project & Portfolio Management
Sep 2008
3, Australia's first 3G network, delivers mobile services to more than 1.8 million customers. The company introduced 3G, the third generation of mobile services, to Australia in 2003. 3's...
Provided by CA
-
Case Studies
BTC Group Optimises the Use of More Than ?40 Million in IT Resources Using CA Clarity PPM
Sep 2008
Bulgaria Telecommunications Company (BTC) Group is the leading telecommunications provider in Bulgaria with around 2.2 million fixed-line telephone subscribers, plus a million mobile service...
Provided by CA
-
White Papers
Specifying Services for ITIL Service Management
Aug 2008
The Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. ITIL helps organizations to become aware of the business value their...
Provided by Ecole Polytechnique Federale de Lausanne
-
White Papers
ITIL v3 - What Have We Learned in One Year?
Jun 2008
ITIL v3 prompts IT to examine the actual business needs driving the need for a service. Business managers might say an objective of the remote access service was to increase repeat orders by...
Provided by Hewlett-Packard
-
White Papers
ITIL V3 Improves Information Security Management
Jul 2008
IT Service Management is becoming a must have for any organization that provides IT Services as its core business function. ITIL (IT Infrastructure Library) is a best practices framework that...
Provided by East Carolina University
-
White Papers
ITIL in Practice in German-Speaking Countries
Apr 2008
Continuous change in business performance raises the pressure on IT to change at the same speed. In this paper the authors address the issue of implementing IT Governance (especially the ITIL...
Provided by University of Innsbruck
-
Whitepapers
Make ITIL Actionable With Tivoli Software
Jun 2008
Because of the increasing complexity and dependence on information technology, the concept of IT best practices has become more and more important. Various frameworks have been created to help...
Provided by IBM
-
White Papers
An Access Control Solution for the Inter-Organizational Use of ITIL Federated Configuration Management Databases
May 2008
Governance, Risk, and Compliance (GRC) Management is on the edge of becoming one of the most important business activities for enterprises. Consequently, IT departments and IT service providers...
Provided by Technischen Universitat Munchen
-
White Papers
Enhancing Your Service Quality With ITIL and SupportSoft
Apr 2008
The IT Infrastructure Library (ITIL), now at Version 3 and presented in five main volumes, documents accepted 'Best practice' for delivering IT services in support of customers' business processes...
Provided by SupportSoft
-
White Papers
ITIL Service Management Practices V3 Qualifications Scheme
Oct 2008
ITIL is Best Practice IT Service Management which is used by many hundreds of organizations around the world. A whole ITIL philosophy has grown up around the guidance contained within the ITIL...
Provided by APM Group
-
White Papers
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion
Oct 2008
IT Service management standards such as the IT Infrastructure Library (ITIL) are of increasing importance to organisations around the globe. Although the actual number of organizations adopting...
Provided by University of Southern Queensland
-
White Papers
Essential ITIL: What You Need to Succeed
Jun 2008
ITIL is about process. There are different approaches to process implementation based on which "Version" of ITIL one is inclined to adopt. But without debating the merits of ITIL "Versions," let's...
Provided by CA
-
White Papers
Developing the Business Case for ITIL: Learning to Speak the Language of Business and Help Our Executives Promote Our ITIL Initiatives
Jul 2008
Convincing the CFO of the value one's ITIL initiative brings to the business may be the biggest challenge one faces. It may also be the most important role one plays as a leader in IT. Most...
Provided by Propoint Solutions
-
White Papers
Automated Documentation as Support at the Implementation of ITIL Processes
Aug 2008
The present paper examines which benefit an automated documentation of the IT infrastructure can have for the configuration management process of ITIL, and whether it is possible to fully automate...
Provided by University of Innsbruck
-
White Papers
ITIL, Business Analysis and the Enterprise Requirements Hierarchy
May 2008
This whitepaper characterizes the relationship between the Business Analyst and an IT Service Management based IT organization. It also suggests a generalized model of requirements and how best...
Provided by Hewlett-Packard
-
White Papers
On the Road to ITIL: Certification in an Australian Undergraduate Degree
Jan 2008
The decline in the popularity of Information Systems courses in Australian and overseas has required educators in the discipline to look for more relevant content in a rapidly changing...
Provided by Association of Information Technology Professionals (AITP)
-
White Papers
An ITIL-Based Solution to Record and Retrieve Tacit and Explicit Knowledge Based on Giga Knowledge Management Framework in the SME Companies
Jan 2008
ITIL is the most widely used IT framework in most organizations in the world now. Every public and private IT organization tries to adopt ITIL into its own business and implement it because there...
Provided by Universiti Teknologi Malaysia
-
White Papers
Maintaining Quality of Service Based on ITIL-Based IT Service Management
Jul 2007
Interest in the IT Infrastructure Library (ITIL) of system management best practices has increased in recent years, and corporations are starting to incorporate ITIL in their IT systems. To help...
Provided by Fujitsu
-
White Papers
Leveraging Information Technology Infrastructure Library (ITIL) Best Practices to Attain Organizational Maturity
Sep 2007
In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs and business opportunities. Regardless of...
Provided by CompuCom Systems
-
White Papers
ITIL V3: Making Business Services Serve the Business
Oct 2008
The Information Technology Infrastructure Library (ITIL) is a collection of information technology best practices, published for the unique purpose of providing guidance for the management of IT....
Provided by Enterprise Management Associates
-
Whitepapers
Using ITIL to Address the Disconnect Between Development and IT Service Management Teams
Jun 2008
ITIL, the leading service management best-practices framework, offers a useful tool for understanding how to improve collaboration between the two. Tivoli Unified Process and RUP deliver a...
Provided by IBM
-
White Papers
Service Management: Return on Investment From ITIL
Sep 2008
ITIL is currently the undisputed champion of best practice in Service Management but when so many consultancies describe the benefits of ITIL in vague, intangible terms it can be difficult to...
Provided by Plan-Net
-
White Papers
Reinventing IT in Troubling Times
Jan 2009
Today, IT is on the cusp of innovation more so than any time in the last 10 years. These changes coincide with the advent of new period of economic instability that will require IT organizations...
Provided by Symantec
-
White Papers
Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment
May 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is...
Provided by Clarus Systems
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White Papers
Harnessing the Power of ITIL
Apr 2008
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with...
Provided by SkillSoft
-
White Papers
ROI VOI Feasibility Analysis
Nov 2006
VOI (Value of Investment) is the total measure of benefits derived from soft benefits; ROI is a component of VOI. ROI represents financial gains that are expressed as a percentage of the funds...
Provided by Pink Elephant
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White Papers
A Board Room View: Understanding Your CMDB Project
Jul 2008
This white paper is targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise Configuration Management DataBase (CMDB) initiative. The goal of...
Provided by Enterprise Management Associates
-
White Papers
ASG Service Dependency Mapping: Making the Link Between IT and the Business
Jul 2008
This paper examines how IT organizations can transition to a more service-focused approach to managing business applications, and how these leading-edge management solutions support this...
Provided by Enterprise Management Associates
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Case Studies
Helping to Keep the UK's Defence Technology Assets at a State of Readiness
Feb 2008
Defence Equipment and Support (DE&S) equips and supports the UK's armed forces. The company needed to devote more and more resources to manage the system. The challenge was to replace it with a...
Provided by BMC Software
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Case Studies
Fujitsu Transaction Solutions Minimizes Downtime and Drives Out Costs With BMC Application Problem Resolution
Jun 2008
Fujitsu Transaction Solutions Inc. is a lifecycle solutions provider of hardware, software, and services for consumer transaction environments in North America. The company needed to lower support...
Provided by BMC Software
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Case Studies
CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
Jun 2008
CGI Group Inc. is one of the largest IT and business process service firms in North America. The company wanted to improve process for resolving application problems for CGI's top client. CGI...
Provided by BMC Software
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Case Studies
BMC Remedy IT Service Management Suite Rings in Service Improvements
Mar 2008
Telkomsel is the leading operator of cellular telecommunications services in Indonesia. Telkomsel wanted an IT service management solution based on IT Infrastructure Library (ITIL) best practices...
Provided by BMC Software
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Case Studies
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
Jan 2008
Groupe DANONE is a Fortune 500 company and one of the most successful healthy food companies in the world. The company wanted to harmonize diverse IT processes and roll them out across the entire...
Provided by BMC Software
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Webcasts
ITIL and Best Practices Frameworks; featuring HP and Results Positive!
Jun 2008
Organizations implementing best practices are specifically focusing in on best practice frameworks like ITIL v3 because it helps organizations align their operations around a focus on the services...
Provided by Hewlett-Packard (HP)
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Case Studies
County of Santa Clara Improves the Quality of Social Services With Simplified IT Management
Nov 2007
With diminishing resources and increased demand for transparency, the County and its agencies must be able to report on their services and outcomes and justify how public money has been allocated....
Provided by CA
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Case Studies
Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
Apr 2007
Atos Origin is an international information technology services company. To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system....
Provided by CA
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Case Studies
Econoinvest Improves Business Agility and Customer Service by Reducing IT Support Costs and Complexity
Nov 2007
Econoinvest Enterprises Group is the largest financial broker in Venezuela. To maintain its reputation, Econoinvest needs to continue to provide an excellent service to all its customers - despite...
Provided by CA
-
Case Studies
Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services
Feb 2008
Wolters Kluwer is a leading multinational publisher and information services company. To maximize service levels, minimize downtime and improve the cost-effectiveness of its IT support team,...
Provided by CA
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Case Studies
Fujitsu Siemens Computers Helps Its Customers to Cut Costs and Boost Efficiency With Greater Automation
Apr 2008
Fujitsu Siemens Computers is the leading European IT infrastructure provider. To ensure a high quality of service and meet the company's growth plans, Fujitsu Siemens Computers needed to provide...
Provided by CA
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Case Studies
West Corporation Improves Cost Control and Competitive Advantage With Optimized IT
Feb 2008
West Corporation is a leading provider of outsourced communication solutions to many of the world's largest companies, organizations and government agencies. To ensure the agility and...
Provided by CA
-
Case Studies
San Francisco Health Plan Helps More People Access Affordable Healthcare by Simplifying IT Management
Oct 2007
San Francisco Health Plan provides medical care to more than 50,000 low-income residents as well as a quarter of the city's children. They needed to ensure the reliability of its network, protect...
Provided by CA
-
Case Studies
TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management
Jan 2008
TechnoMania is one of Lebanon's leading IT distributors and offers comprehensive technical support services. The company's business strategy is focused on expansion while maintaining its...
Provided by CA
-
Case Studies
DHS Is Transforming Its IT Environment to Improve Services and Reduce Costs
Nov 2007
The Department of Human Services (DHS) is Victoria's largest government agency, employing more than 11,500 people dedicated to serving the public. In 2005, DHS Information Services Branch decided...
Provided by CA
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Webcasts
Momentum Webcast: Charting Your Path on the SAM Maturity Model (Level 100)
Apr 2008
The attendee of this webcast will learn about the new Software Asset Management (SAM) Maturity Model and how and why one should consider charting the company's course along the framework. The...
Provided by Microsoft Tips
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Whitepapers
Improve visibility, control and automation with IBM Service Management
Dec 2007
IT operations must constantly improve visibility, control and automation. IBM Service Management solutions, like the IBM Service Management Stimulator Workshop, help organizations leverage ITIL...
Provided by IBM
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Webcasts
HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)
Dec 2007
Who says learning about IT Service Management (SM) can't be fun? This webcast shows how this engaging simulation is the best tool to increase involvement, commitment, and enthusiasm.
Provided by Hewlett-Packard (HP)
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Whitepapers
Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution
Sep 2007
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
-
Whitepapers
Business-Service Analysis, Transformation and OptimizatioN (BATON) - A Wipro-Compuware Service Improvement Solution
Sep 2007
IT teams are being asked to consistently improve their services (increase availability, increase performance), while simultaneously being asked to reduce costs. Most organizations have structured...
Provided by Compuware
-
Webcasts
The ITIL Imperative: Accelerate from Strategy to Value in '08
Jan 2008
As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use...
Provided by Bomgar
-
White Papers
Project and Portfolio Management: Optimizing IT Portfolio Management, Project Selection, Execution, and Visibility
Jun 2007
IT organizations play a larger role than ever in driving business success. The systems and solutions they create, manage, and maintain now serve as the engines of the enterprise. As a result, IT...
Provided by Borland Software
-
Webcasts
Service Management From HP: A Holistic Solution - Driving Continual Service Improvement
Nov 2007
How a business impact analysis can deeply reduce IT costs? ITIL v3 can best structure IT for future service upgrades. This webcast explains practical approach for continuous quality improvements....
Provided by Hewlett-Packard (HP)
-
Webcasts
ITIL v3 and the Evolution of Service Management
Jun 2007
ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revised and ISO IEC 20000 is undergoing a revision with a proposed part 3 right...
Provided by IBM
-
Whitepapers
IBM Tivoli Business Service Manager V4.1
Sep 2007
This paper leads through the new Tivoli Business Service Manager V4.1 that is based on Netcool/Realtime Active Dashboard (RAD), instead of the previous Tivoli Business Systems Manager V3.1. This...
Provided by IBM
-
Case Studies
GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service
Sep 2007
GIE informatique Arpege wanted a unifying help desk and change management services. GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually...
Provided by BMC Software
-
Case Studies
Mary Kay Advances BSM Strategy and ITIL Adoption With BMC Software
Sep 2007
Mary Kay Inc. wanted to support dramatic domestic and international business growth by delivering superior IT products and services that align with the goals of the enterprise. As a solution the...
Provided by BMC Software
-
Webcasts
Take Control of Your Universal CMDB Implementation
Jul 2007
The presenter of this webcast explains how to take control of the universal CMDB implementation.
Provided by Hewlett-Packard (HP)
-
White Papers
Developing the Business Case for ITIL: Part 2
Nov 2006
Even though less than half of nowadays small, medium and large enterprises are developing the business case value for their IT projects, this type of ROI analysis will be increasingly demanded by...
Provided by Evergreen Systems
-
Webcasts
Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?
Jun 2007
This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an insight into HP ITMS Express...
Provided by Hewlett-Packard (HP)
-
Webcasts
Configuration Management Database Population and Dependency Mapping
May 2007
The need for and awareness around Configuration Management DataBases (CMDBs) to track infrastructure items and their relationships continues to grow while business demands and mission critical...
Provided by Symantec
-
Whitepapers
IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions
Apr 2006
This paper describes the critical importance of open standards1 for IT Service Management (ITSM). The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic...
Provided by IBM
-
Research
Invisible IT: Unplanned, Untracked, and Unmanaged
Mar 2007
Most IT organizations are faced with more demand than they can fulfill. This ranges from strategic demand for new projects that drive innovation to tactical demand for tasks like provisioning new...
Provided by Forrester Research
-
White Papers
8 Steps to Better Incident Classification
Sep 2006
Incident classification and initial support and the activities carried out by service desk staff to determine how to work or route an incident for resolution. The IT Infrastructure Library (ITIL)...
Provided by Jupitermedia
-
White Papers
The ITIL Business Case 101
Dec 2006
There is much discussion of which processes to start with in ITIL, or what order to do them in, or whether to do them at all, or how to decide. If the decision on which processes to re-engineer is...
Provided by Jupitermedia
-
White Papers
The Benefits of a Single Point of Contact
Aug 2006
In ITIL, the service desk function performs a number of critical tasks. To say it is simply the traditional help desk renamed does not do the service desk justice. In many respects, the service...
Provided by Jupitermedia
-
White Papers
The Truth About Configuration Management and the CMDB
Dec 2006
The IT Infrastructure Library (ITIL) describes configuration management as a method for controlling infrastructure and services. Given the descriptions of configuration management, it can appear...
Provided by Jupitermedia
-
White Papers
What Goes Into an ITIL Business Case
Jan 2007
This paper applies principles of business case design to a business case for an ITIL project. It is not executive management that a person needs to convince, not at first. The person should be...
Provided by Jupitermedia
-
White Papers
Incident Management - Do's and Don'ts
Nov 2006
This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL principles. The paper will be useful for anyone setting up a new Service...
Provided by Serio
-
White Papers
Service Desk/Helpdesk Metrics and Reporting : Getting Started
Dec 2006
This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be...
Provided by Serio
-
Webcasts
IT Manager Webcast: Driving IT Efficiency With IT Service Management (Level 300)
Dec 2008
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both...
Provided by Microsoft
-
Webcasts
MSDN Webcast: Software Configuration Management (Level 300)
Dec 2008
This webcast shows the basic and advanced branching structures, tips and tricks for promoting the code from development to production, and how schedule affects the branching strategy. The attendee...
Provided by Microsoft
-
Case Studies
Accenture Relies on HP PPM Center to Help Exceed Customer Expectations
Feb 2008
Accenture is among the world's leading management consulting, technology services, and outsourcing companies. The company wanted to increase value to global customers yet reduce costs by achieving...
Provided by Hewlett-Packard
-
Case Studies
The Dell Services Portfolio Enabled 17 Bases Within the U.S. Armed Forces to Reduce Trouble Tickets by 66 Percent, Saving Nearly $500,000 Annually
Aug 2008
A branch of the U.S. Armed Forces needed to maximize system uptime. This branch sought to centralize, standardize and streamline its approach to technical support on 17 bases, consolidating it...
Provided by Dell
-
Whitepapers
IBM Maximo IT asset management solutions in the financial services industry
Jun 2007
Financial services companies face an array of demanding and ongoing challenges, including global competition, mergers, acquisitions, converging service offerings, and an imperative to build and...
Provided by IBM
-
Case Studies
3 Maximises Investment in New Products and Services With Project & Portfolio Management
Sep 2008
3, Australia's first 3G network, delivers mobile services to more than 1.8 million customers. The company introduced 3G, the third generation of mobile services, to Australia in 2003. 3's...
Provided by CA
-
Case Studies
BTC Group Optimises the Use of More Than ?40 Million in IT Resources Using CA Clarity PPM
Sep 2008
Bulgaria Telecommunications Company (BTC) Group is the leading telecommunications provider in Bulgaria with around 2.2 million fixed-line telephone subscribers, plus a million mobile service...
Provided by CA
-
White Papers
Specifying Services for ITIL Service Management
Aug 2008
The Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. ITIL helps organizations to become aware of the business value their...
Provided by Ecole Polytechnique Federale de Lausanne
-
White Papers
ITIL v3 - What Have We Learned in One Year?
Jun 2008
ITIL v3 prompts IT to examine the actual business needs driving the need for a service. Business managers might say an objective of the remote access service was to increase repeat orders by...
Provided by Hewlett-Packard
-
White Papers
ITIL V3 Improves Information Security Management
Jul 2008
IT Service Management is becoming a must have for any organization that provides IT Services as its core business function. ITIL (IT Infrastructure Library) is a best practices framework that...
Provided by East Carolina University
-
White Papers
ITIL in Practice in German-Speaking Countries
Apr 2008
Continuous change in business performance raises the pressure on IT to change at the same speed. In this paper the authors address the issue of implementing IT Governance (especially the ITIL...
Provided by University of Innsbruck
-
Whitepapers
Make ITIL Actionable With Tivoli Software
Jun 2008
Because of the increasing complexity and dependence on information technology, the concept of IT best practices has become more and more important. Various frameworks have been created to help...
Provided by IBM
-
White Papers
An Access Control Solution for the Inter-Organizational Use of ITIL Federated Configuration Management Databases
May 2008
Governance, Risk, and Compliance (GRC) Management is on the edge of becoming one of the most important business activities for enterprises. Consequently, IT departments and IT service providers...
Provided by Technischen Universitat Munchen
-
White Papers
Enhancing Your Service Quality With ITIL and SupportSoft
Apr 2008
The IT Infrastructure Library (ITIL), now at Version 3 and presented in five main volumes, documents accepted 'Best practice' for delivering IT services in support of customers' business processes...
Provided by SupportSoft
-
White Papers
ITIL Service Management Practices V3 Qualifications Scheme
Oct 2008
ITIL is Best Practice IT Service Management which is used by many hundreds of organizations around the world. A whole ITIL philosophy has grown up around the guidance contained within the ITIL...
Provided by APM Group
-
White Papers
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion
Oct 2008
IT Service management standards such as the IT Infrastructure Library (ITIL) are of increasing importance to organisations around the globe. Although the actual number of organizations adopting...
Provided by University of Southern Queensland
-
White Papers
Essential ITIL: What You Need to Succeed
Jun 2008
ITIL is about process. There are different approaches to process implementation based on which "Version" of ITIL one is inclined to adopt. But without debating the merits of ITIL "Versions," let's...
Provided by CA
-
White Papers
Developing the Business Case for ITIL: Learning to Speak the Language of Business and Help Our Executives Promote Our ITIL Initiatives
Jul 2008
Convincing the CFO of the value one's ITIL initiative brings to the business may be the biggest challenge one faces. It may also be the most important role one plays as a leader in IT. Most...
Provided by Propoint Solutions
-
White Papers
Automated Documentation as Support at the Implementation of ITIL Processes
Aug 2008
The present paper examines which benefit an automated documentation of the IT infrastructure can have for the configuration management process of ITIL, and whether it is possible to fully automate...
Provided by University of Innsbruck
-
White Papers
ITIL, Business Analysis and the Enterprise Requirements Hierarchy
May 2008
This whitepaper characterizes the relationship between the Business Analyst and an IT Service Management based IT organization. It also suggests a generalized model of requirements and how best...
Provided by Hewlett-Packard
-
White Papers
On the Road to ITIL: Certification in an Australian Undergraduate Degree
Jan 2008
The decline in the popularity of Information Systems courses in Australian and overseas has required educators in the discipline to look for more relevant content in a rapidly changing...
Provided by Association of Information Technology Professionals (AITP)
-
White Papers
An ITIL-Based Solution to Record and Retrieve Tacit and Explicit Knowledge Based on Giga Knowledge Management Framework in the SME Companies
Jan 2008
ITIL is the most widely used IT framework in most organizations in the world now. Every public and private IT organization tries to adopt ITIL into its own business and implement it because there...
Provided by Universiti Teknologi Malaysia
-
White Papers
Maintaining Quality of Service Based on ITIL-Based IT Service Management
Jul 2007
Interest in the IT Infrastructure Library (ITIL) of system management best practices has increased in recent years, and corporations are starting to incorporate ITIL in their IT systems. To help...
Provided by Fujitsu
-
White Papers
Leveraging Information Technology Infrastructure Library (ITIL) Best Practices to Attain Organizational Maturity
Sep 2007
In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs and business opportunities. Regardless of...
Provided by CompuCom Systems
-
White Papers
ITIL V3: Making Business Services Serve the Business
Oct 2008
The Information Technology Infrastructure Library (ITIL) is a collection of information technology best practices, published for the unique purpose of providing guidance for the management of IT....
Provided by Enterprise Management Associates
-
Whitepapers
Using ITIL to Address the Disconnect Between Development and IT Service Management Teams
Jun 2008
ITIL, the leading service management best-practices framework, offers a useful tool for understanding how to improve collaboration between the two. Tivoli Unified Process and RUP deliver a...
Provided by IBM
-
White Papers
Service Management: Return on Investment From ITIL
Sep 2008
ITIL is currently the undisputed champion of best practice in Service Management but when so many consultancies describe the benefits of ITIL in vague, intangible terms it can be difficult to...
Provided by Plan-Net
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White Papers
Reinventing IT in Troubling Times
Jan 2009
Today, IT is on the cusp of innovation more so than any time in the last 10 years. These changes coincide with the advent of new period of economic instability that will require IT organizations...
Provided by Symantec
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White Papers
Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment
May 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is...
Provided by Clarus Systems
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White Papers
Harnessing the Power of ITIL
Apr 2008
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with...
Provided by SkillSoft
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White Papers
ROI VOI Feasibility Analysis
Nov 2006
VOI (Value of Investment) is the total measure of benefits derived from soft benefits; ROI is a component of VOI. ROI represents financial gains that are expressed as a percentage of the funds...
Provided by Pink Elephant
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White Papers
A Board Room View: Understanding Your CMDB Project
Jul 2008
This white paper is targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise Configuration Management DataBase (CMDB) initiative. The goal of...
Provided by Enterprise Management Associates
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White Papers
ASG Service Dependency Mapping: Making the Link Between IT and the Business
Jul 2008
This paper examines how IT organizations can transition to a more service-focused approach to managing business applications, and how these leading-edge management solutions support this...
Provided by Enterprise Management Associates
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White Papers
Managing Business Service Performance in Complex Distributed Environments
May 2008
IT organizations have traditionally approached the challenges of complexity, change, and even cost reduction through division of labor and increased specialization. This approach is needed to some...
Provided by Enterprise Management Associates
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White Papers
SLM and BSM: The Future of IT Management - Are You Ready?
Apr 2008
ASG Software Solutions (ASG) offers a broad portfolio of BSM focused IT solutions. These solutions are built on its Business Service Platform (BSP), developed for organizations that want to adopt...
Provided by Enterprise Management Associates
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White Papers
Managing Business Service Performance in a Virtual Environment
Apr 2008
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or...
Provided by Enterprise Management Associates
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White Papers
The Evolution of IT Operations: Providing Critical Workload Automation Status to Support Business Service Management
May 2008
IT operations have moved from backstage to center stage with the increasing importance of Business Service Management (BSM). Effective IT service delivery is the baseline for successful business...
Provided by ASG Software Solutions
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White Papers
How ASG's MetaCMDB Strategy Enables More Effective Business Service Management
Jun 2008
ASG has a distinctive CMDB offering that can enable superior service management, as well as application and service lifecycle management. ASG's CMDB system ties together the monitoring of...
Provided by Enterprise Management Associates
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White Papers
Creating Predictable IT Strategies in an Unpredictable Business Climate
Mar 2009
Typical IT approaches to meet business needs have focused on fast-deployment, capital-intensive infrastructure investments. In economic downturns, this approach is unsustainable. Download this...
Provided by NEC Corporation of America
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Resource Center
The IBM Visibility. Control. Automation. Service Management Needs Assessment
Feb 2009
IBM's Visibility. Control. Automation.™ Service Management Needs Assessment consists of two, short 15-question surveys. Choose the IT Organization survey to assess where you are today and how you...
Provided by IBM
