- Subscribe to this page:
- RSS
- Email Alert
itil
(605 results)-
White Papers
An ITIL-Based Solution to Record and Retrieve Tacit and Explicit Knowledge Based on Giga Knowledge Management Framework in the SME Companies
Jan 2008
ITIL is the most widely used IT framework in most organizations in the world now. Every public and private IT organization tries to adopt ITIL into its own business and implement it because there...
Provided by Universiti Teknologi Malaysia
-
White Papers
Maintaining Quality of Service Based on ITIL-Based IT Service Management
Jul 2007
Interest in the IT Infrastructure Library (ITIL) of system management best practices has increased in recent years, and corporations are starting to incorporate ITIL in their IT systems. To help...
Provided by Fujitsu
-
White Papers
Leveraging Information Technology Infrastructure Library (ITIL) Best Practices to Attain Organizational Maturity
Sep 2007
In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs and business opportunities. Regardless of...
Provided by CompuCom Systems
-
White Papers
ITIL V3: Making Business Services Serve the Business
Oct 2008
The Information Technology Infrastructure Library (ITIL) is a collection of information technology best practices, published for the unique purpose of providing guidance for the management of IT....
Provided by Enterprise Management Associates
-
Whitepapers
Using ITIL to Address the Disconnect Between Development and IT Service Management Teams
Jun 2008
ITIL, the leading service management best-practices framework, offers a useful tool for understanding how to improve collaboration between the two. Tivoli Unified Process and RUP deliver a...
Provided by IBM
-
White Papers
Service Management: Return on Investment From ITIL
Sep 2008
ITIL is currently the undisputed champion of best practice in Service Management but when so many consultancies describe the benefits of ITIL in vague, intangible terms it can be difficult to...
Provided by Plan-Net
-
White Papers
Reinventing IT in Troubling Times
Jan 2009
Today, IT is on the cusp of innovation more so than any time in the last 10 years. These changes coincide with the advent of new period of economic instability that will require IT organizations...
Provided by Symantec
-
White Papers
Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment
May 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is...
Provided by Clarus Systems
-
White Papers
Harnessing the Power of ITIL
Apr 2008
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with...
Provided by SkillSoft
-
White Papers
ROI VOI Feasibility Analysis
Nov 2006
VOI (Value of Investment) is the total measure of benefits derived from soft benefits; ROI is a component of VOI. ROI represents financial gains that are expressed as a percentage of the funds...
Provided by Pink Elephant
-
White Papers
A Board Room View: Understanding Your CMDB Project
Jul 2008
This white paper is targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise Configuration Management DataBase (CMDB) initiative. The goal of...
Provided by Enterprise Management Associates
-
White Papers
ASG Service Dependency Mapping: Making the Link Between IT and the Business
Jul 2008
This paper examines how IT organizations can transition to a more service-focused approach to managing business applications, and how these leading-edge management solutions support this...
Provided by Enterprise Management Associates
-
White Papers
Managing Business Service Performance in Complex Distributed Environments
May 2008
IT organizations have traditionally approached the challenges of complexity, change, and even cost reduction through division of labor and increased specialization. This approach is needed to some...
Provided by Enterprise Management Associates
-
White Papers
SLM and BSM: The Future of IT Management - Are You Ready?
Apr 2008
ASG Software Solutions (ASG) offers a broad portfolio of BSM focused IT solutions. These solutions are built on its Business Service Platform (BSP), developed for organizations that want to adopt...
Provided by Enterprise Management Associates
-
White Papers
Managing Business Service Performance in a Virtual Environment
Apr 2008
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or...
Provided by Enterprise Management Associates
-
White Papers
The Evolution of IT Operations: Providing Critical Workload Automation Status to Support Business Service Management
May 2008
IT operations have moved from backstage to center stage with the increasing importance of Business Service Management (BSM). Effective IT service delivery is the baseline for successful business...
Provided by ASG Software Solutions
-
White Papers
How ASG's MetaCMDB Strategy Enables More Effective Business Service Management
Jun 2008
ASG has a distinctive CMDB offering that can enable superior service management, as well as application and service lifecycle management. ASG's CMDB system ties together the monitoring of...
Provided by Enterprise Management Associates
-
White Papers
Creating Predictable IT Strategies in an Unpredictable Business Climate
Mar 2009
Typical IT approaches to meet business needs have focused on fast-deployment, capital-intensive infrastructure investments. In economic downturns, this approach is unsustainable. Download this...
Provided by NEC Corporation of America
-
Resource Center
The IBM Visibility. Control. Automation. Service Management Needs Assessment
Feb 2009
IBM's Visibility. Control. Automation.™ Service Management Needs Assessment consists of two, short 15-question surveys. Choose the IT Organization survey to assess where you are today and how you...
Provided by IBM
-
White Papers
The Credit Crunch Time for IT Service Management to Prove Its Worth
Nov 2008
The tough economic conditions caused by the Credit Crunch have hit many businesses hard. The recent and unprecedented intervention of worldwide governments may ease the crisis in financial markets...
Provided by Hornbill Systems
-
White Papers
ITIL Qualifications Explained
Feb 2009
ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITIL certification is for...
Provided by International Institute for Learning
-
White Papers
IT Asset Management: A Cornerstone for Accelerating ITIL Success
Nov 2007
ITAM is crucial to the service life cycle that is now described as part of ITIL Version 3 Service Asset and Configuration Management. When an IT organization knows what infrastructure they have...
Provided by CA
-
Case Studies
Vyom Labs Case Study: One of the Largest Banks in UAE
Sep 2008
BMC Remedy ITSM7 is a single integrated suite of products consisting of Service Desk, Change Management, SLM and Asset Management. In the bank's environment of ITSM6, high customisations are done...
Provided by Vyom Labs
-
Case Studies
Vyom Labs Case Study: A Fortune 500 Company
Sep 2008
Company want to streamline the helpdesk process using a bespoke application developed on top of ARS which will provide functionality comparable to that of ITSM Service desk. Various addition...
Provided by Vyom Labs
-
Webcasts
IT Manager Webcast: Improve IT Service Management Health Using the Microsoft Risk and Health Assessment Program for IT Operations (Level 300)
Jan 2009
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both...
Provided by Microsoft
-
Webcasts
Making the Case for a General Ledger for the IT Service Portfolio
Jan 2009
The CIO needs comprehensive and accurate financial information about IT services in order to have a meaningful dialogue with the Business in terms it understands. Just as the CEO discuss company...
Provided by BrightTALK
-
Webcasts
IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)
Mar 2009
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both...
Provided by Microsoft
-
Webcasts
Ballard Spahr: The Journey With ITIL to Proactive IT Service Management
Jun 2008
When analysis by an outside consulting firm told Ballard Spahr that its IT department was reactive and needed to change the way it operated, the firm took the challenge head on. Ballard Spahr...
Provided by Compuware
-
Webcasts
Effective PPM - Realistic Steps to Success
Jan 2009
As IT organizations begin adopting PPM practices to help support their charter, many are realizing that their organization's culture, capabilities and process maturity don't match what they're...
Provided by Compuware
-
Case Studies
Auto Windscreens Turns IT Into Strategic Enabler by Leveraging Software-as-a-Service Delivery Model
Feb 2009
Auto Windscreens wanted to ensure near-100% uptime for business-critical systems while lowering capital expenditure and driving down operating costs and leverage the skills of Oracle's technology...
Provided by Oracle
-
White Papers
The Necessary Convergence of IT and Facilities — Bringing the two groups together under one unified process
Mar 2009
In the quest to more effectively manage the IT infrastructure, many organizations are stymied by a disconnect between IT and Facilities. The two groups rarely collaborate and typically report...
Provided by Eaton
-
Whitepapers
Put ITIL best practices to work for your business
Jul 2007
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an...
Provided by IBM
-
Case Studies
Planning and Implementation of IT Service Optimization at the Law School Admission Council (LSAC)
Aug 2008
In reviewing ways to leverage best practices to improve service delivery, LSAC discovered that TeamQuest IT Service Optimization (ITSO) was a good entry-point methodology to position LSAC for the...
Provided by TeamQuest
-
Case Studies
Interactive Data Uses TeamQuest to Stay One Step Ahead of Performance Constraints
Jul 2008
Interactive Data Pricing and Reference Data, a division of Interactive Data Corp., uses TeamQuest Performance Software to monitor system performance across the enterprise, to generate Web-based...
Provided by TeamQuest
-
White Papers
Goal: Support and Quick Wins With ITIL
May 2007
Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT...
Provided by TeamQuest
-
White Papers
Seven Keys for Successful Domain Portfolio Management
Mar 2009
The world of domains continues to change at an alarming pace. In the last several years, there has been a proliferation of new ccTLD IDNs (Internationalized domain names), many new second-level,...
Provided by MarkMonitor
-
Case Studies
Waltham Forest Council Adopts ITIL With Hornbill~s Supportworks
Apr 2008
Waltham Forest Council provides a range of services to the diverse public including environmental health, recycling, street cleansing, Council Tax and Business rates collection, benefits, planning...
Provided by Hornbill Systems
-
Case Studies
Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
Apr 2009
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to...
Provided by Axios Systems
-
Case Studies
Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
Apr 2009
The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team...
Provided by Axios Systems
-
Case Studies
Government of Bermuda Propels IT Service Improvement With ITIL-Based assyst
Sep 2008
The Government of Bermuda's Information Technology Office (ITO) mission is "To empower Ministries, Departments and Civil Servants to improve productivity and services by providing IT consulting...
Provided by Axios Systems
-
White Papers
Classifying ITIL Processes: A Taxonomy Under Tool Support Aspects
Jul 2006
Providing IT services to customers with better, guaranteed quality has been the aim of many diverse efforts, undertaken under the common denominator "IT Service Management". This paper addresses...
Provided by Institute of Electrical and Electronics Engineers
-
White Papers
Introducing ITIL Availability Management
Nov 2006
Those involved in IT Service Management who have had some exposure to ITIL, and who wish to find out more about what is involved in Availability Management. This paper explains some of the basics...
Provided by Serio
-
White Papers
Availability Management: A CA IT Service Management Process Map
Aug 2006
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. One use the analogy of subway or underground system transport maps to illustrate...
Provided by CA
-
White Papers
A Best-Practices Approach to Software Asset Management
Jul 2006
According to Gartner, 30 percent of large enterprises will experience at least one on-site software audit per year through 2008. What this means is, if you're not already vigilantly tracking what...
Provided by ManageSoft
-
White Papers
IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management
Oct 2005
Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT services with their overall business goals. This Forrester Research report...
Provided by FrontRange Solutions
-
Webcasts
Improving Data Center Compliance Using a Holistic IT Compliance Methodology
Apr 2006
Driven by standardization and regulatory requirements, data center organizations today face complex compliance issues. IT Executives often cite significant challenges in achieving sustainable...
Provided by BladeLogic
-
Webcasts
Designing & Implementing an Actionable Configuration Management Database (CMDB)
Apr 2006
The notion of a Configuration Management Database (CMDB) remains a confusing and sometimes even arcane topic to many in the enterprise management industry today. However, the CMDB as the IT...
Provided by BladeLogic
-
White Papers
ITIL Process and Problem Resolution
Oct 2005
How does the organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs, and lowering incident resolution times?...
Provided by iConclude
-
White Papers
Ready to Create Your IT Service Catalog?
Jul 2005
Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service...
Provided by Jupitermedia
-
White Papers
How to Produce an Actionable IT Service Catalog
Jul 2005
The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of...
Provided by Jupitermedia
-
White Papers
IT Service Catalog - The Central Component of IT Governance
Sep 2005
IT Governance is now widely recognized as a critical success factor for managing today's complex enterprise IT environments. It has become one of the most popular buzzwords among IT executives and...
Provided by Jupitermedia
-
White Papers
How to Set Up Successful SLAs
Mar 2006
The Service Level Agreement (SLA) is one of the most critical parts - if not the key element - of IT Service Management. But as important as they are, they also can be complicated to set up. And...
Provided by Jupitermedia
-
White Papers
Information Security Management Best Practice Based on ISO/IEC 17799
Jul 2005
Security matters have become an integral part of daily life, and organizations need to ensure that they are adequately secured. While legislatures enact corporate governance laws, more and more...
Provided by ARMA International
-
White Papers
IT Service Management: Service Continuity Methods (Disaster Recovery Planning)
May 2002
This white paper describes the major elements of the approach to Service Continuity that includes the following topics: Business Impact Analysis, Disaster Recovery Planning, and Information...
Provided by rl consulting
-
White Papers
IT Services Management Service Brief: ITSM Assessment
Mar 2004
A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the...
Provided by IT Service Management Forum (itSMF)
-
White Papers
IT Service Management: A Business Based Assessment Approach to ITIL Maturity
Oct 2005
A primary focus of IT Service Management (ITSM) is the application of the ITIL best practices framework to enable IT to be a more effective service provider across the enterprise. At present, the...
Provided by IT Service Management Forum (itSMF)
-
Webcasts
Demonstrating MKS's Enterprise Software Change Management Solution for IT Governance & Compliance
Apr 2006
As organizations struggle to achieve Sarbanes-Oxley compliance and enhance IT governance, many areas of IT are coming under audit scrutiny. This webcast gives a brief overview of critical IT...
Provided by MKS
-
Webcasts
The Role of Capacity Planning in Service Level Management
Apr 2006
This webinar explains how one can integrate SLM and Capacity Planning processes to great benefit, guarantee service levels with minimum resources now and in the future, provision new services to...
Provided by TeamQuest
-
Case Studies
Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products
Mar 2006
To support the quality initiatives associated with the worldwide rollout of a new system, RGA was adopting ITIL service support standards and implementing HP Service Desk. The need for a strong...
Provided by Neteffects
-
White Papers
Consolidated Service Desk: The Reality
Jul 2005
There is much hype around the term 'Consolidated Service Desk', but is a CSD myth or reality? Moving on from theory, this paper will focus on the reality of CSD, stripping away the hype and...
Provided by Axios Systems
-
Webcasts
HP OpenView Client Configuration Manager
Mar 2006
HP OpenView Client Configuration Manager is a quick-to-deploy, easy-to-use, cost-effective PC software configuration management solution that provides out-of-the-box functionality for hardware and...
Provided by Hewlett-Packard (HP)
-
White Papers
Assessment of IT Governance - A Prioritization of Cobit
Feb 2006
A shared view on the definition of IT governance is lacking and practitioners do not use present IT governance frameworks to support their decision-making. This paper presents an Architecture...
Provided by KTH - Royal Institute of Technology
-
White Papers
Minimize IT Risk With a Business Focused Capacity Plan
Mar 2006
For many years Capacity Planning has been looked upon as a mainstream technical discipline. Whilst planning the future capacity of these entities is an absolute necessity for the infrastructure...
Provided by Better Management.com
-
White Papers
ITIL, IT Governance & the Managed Service Provider (MSP)
Nov 2005
Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These...
Provided by Pink Elephant
-
White Papers
Building a Winning Service Desk
Aug 2005
The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level...
Provided by QAI India
-
White Papers
Framework for ICT Technical Support
Mar 2004
ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and has been distilled into a set of...
Provided by British Educational Communications and Technology Agency
-
White Papers
Integrated Information Technology Strategic Plan
Aug 2005
The Integrated Information Technology Strategic Plan presented in this paper is the result of ongoing agreement and consensus of representative faculty, students, and professional information...
Provided by University of Utah
-
White Papers
Getting In-Control - Combining CobiT and ITIL for IT Governance and Process Excellence
May 2005
CobiT and ITIL together are a powerful force for IT Operational efficiency and effectiveness. CobiT provides a framework for IT governance, aligning IT with business requirements. ITIL is a...
Provided by Alcyone Consulting Group
-
White Papers
ITIL Capacity Management Deep Dive
Nov 2005
ITIL is continuing to grow in acceptance in IT environments as a model for best practices. This paper provides a low level analysis of the ITIL capacity management discipline. The paper describes...
Provided by Computer Measurement Group (CMG)
-
Webcasts
IT Service Management and Measurement Best Practices
Mar 2006
IT has never lacked for measurement. In fact, measurement is a key part of any IT Service Management initiative. However, most IT measures focus on technical metrics that remain a mystery to...
Provided by Forrester Research
-
Webcasts
The IMPACT of ITIL, IT Service Management: A Best Practices Framework for Government Agencies
Mar 2006
IT is being challenged to run as a service to the business it supports. The challenge facing most IT shops is how to best leverage ITIL and implement these best practices given they are maxed out...
Provided by 1105 Media
-
Webcasts
ITIL Best Practices Framework
Mar 2006
This webinar outlines the importance of operating under a "best practices" framework.
Provided by nLayers
-
Webcasts
Change and Patch Management Audit Controls
Mar 2006
This webcast discusses how to effectively manage change while achieving and maintaining compliance.
Provided by Tripwire
-
Webcasts
Understanding Federated CMDB's and How to Take Advantage of Real-Time, Automatic Discovery to Continuously Populate Them
Mar 2006
Both the value and promise of a Configuration Management Database (CMDB) are in having a dynamic and accurate picture of what one manages across the infrastructure, a cohesive and consistent way...
Provided by nLayers
-
White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
-
White Papers
IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination
Feb 2006
Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. This executive level...
Provided by Borland Software
-
White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
-
White Papers
Top 10 Misconceptions about Problem Management and Incident Resolution
Oct 2005
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white...
Provided by iConclude
-
Webcasts
What's New in Remedy ITSM 6.0
Jan 2006
In this webcast, you will discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and...
Provided by BMC Software
-
Research
IT Strategy Maps: A Tool For Strategic Alignment
Nov 2005
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
-
White Papers
An ITIL-Based Solution to Record and Retrieve Tacit and Explicit Knowledge Based on Giga Knowledge Management Framework in the SME Companies
Jan 2008
ITIL is the most widely used IT framework in most organizations in the world now. Every public and private IT organization tries to adopt ITIL into its own business and implement it because there...
Provided by Universiti Teknologi Malaysia
-
White Papers
Maintaining Quality of Service Based on ITIL-Based IT Service Management
Jul 2007
Interest in the IT Infrastructure Library (ITIL) of system management best practices has increased in recent years, and corporations are starting to incorporate ITIL in their IT systems. To help...
Provided by Fujitsu
-
White Papers
Leveraging Information Technology Infrastructure Library (ITIL) Best Practices to Attain Organizational Maturity
Sep 2007
In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs and business opportunities. Regardless of...
Provided by CompuCom Systems
-
White Papers
ITIL V3: Making Business Services Serve the Business
Oct 2008
The Information Technology Infrastructure Library (ITIL) is a collection of information technology best practices, published for the unique purpose of providing guidance for the management of IT....
Provided by Enterprise Management Associates
-
Whitepapers
Using ITIL to Address the Disconnect Between Development and IT Service Management Teams
Jun 2008
ITIL, the leading service management best-practices framework, offers a useful tool for understanding how to improve collaboration between the two. Tivoli Unified Process and RUP deliver a...
Provided by IBM
-
White Papers
Service Management: Return on Investment From ITIL
Sep 2008
ITIL is currently the undisputed champion of best practice in Service Management but when so many consultancies describe the benefits of ITIL in vague, intangible terms it can be difficult to...
Provided by Plan-Net
-
White Papers
Reinventing IT in Troubling Times
Jan 2009
Today, IT is on the cusp of innovation more so than any time in the last 10 years. These changes coincide with the advent of new period of economic instability that will require IT organizations...
Provided by Symantec
-
White Papers
Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment
May 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is...
Provided by Clarus Systems
-
White Papers
Harnessing the Power of ITIL
Apr 2008
ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with...
Provided by SkillSoft
-
White Papers
ROI VOI Feasibility Analysis
Nov 2006
VOI (Value of Investment) is the total measure of benefits derived from soft benefits; ROI is a component of VOI. ROI represents financial gains that are expressed as a percentage of the funds...
Provided by Pink Elephant
-
White Papers
A Board Room View: Understanding Your CMDB Project
Jul 2008
This white paper is targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise Configuration Management DataBase (CMDB) initiative. The goal of...
Provided by Enterprise Management Associates
-
White Papers
ASG Service Dependency Mapping: Making the Link Between IT and the Business
Jul 2008
This paper examines how IT organizations can transition to a more service-focused approach to managing business applications, and how these leading-edge management solutions support this...
Provided by Enterprise Management Associates
-
White Papers
Managing Business Service Performance in Complex Distributed Environments
May 2008
IT organizations have traditionally approached the challenges of complexity, change, and even cost reduction through division of labor and increased specialization. This approach is needed to some...
Provided by Enterprise Management Associates
-
White Papers
SLM and BSM: The Future of IT Management - Are You Ready?
Apr 2008
ASG Software Solutions (ASG) offers a broad portfolio of BSM focused IT solutions. These solutions are built on its Business Service Platform (BSP), developed for organizations that want to adopt...
Provided by Enterprise Management Associates
-
White Papers
Managing Business Service Performance in a Virtual Environment
Apr 2008
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or...
Provided by Enterprise Management Associates
-
White Papers
The Evolution of IT Operations: Providing Critical Workload Automation Status to Support Business Service Management
May 2008
IT operations have moved from backstage to center stage with the increasing importance of Business Service Management (BSM). Effective IT service delivery is the baseline for successful business...
Provided by ASG Software Solutions
-
White Papers
How ASG's MetaCMDB Strategy Enables More Effective Business Service Management
Jun 2008
ASG has a distinctive CMDB offering that can enable superior service management, as well as application and service lifecycle management. ASG's CMDB system ties together the monitoring of...
Provided by Enterprise Management Associates
-
White Papers
Creating Predictable IT Strategies in an Unpredictable Business Climate
Mar 2009
Typical IT approaches to meet business needs have focused on fast-deployment, capital-intensive infrastructure investments. In economic downturns, this approach is unsustainable. Download this...
Provided by NEC Corporation of America
-
Resource Center
The IBM Visibility. Control. Automation. Service Management Needs Assessment
Feb 2009
IBM's Visibility. Control. Automation.™ Service Management Needs Assessment consists of two, short 15-question surveys. Choose the IT Organization survey to assess where you are today and how you...
Provided by IBM
-
White Papers
The Credit Crunch Time for IT Service Management to Prove Its Worth
Nov 2008
The tough economic conditions caused by the Credit Crunch have hit many businesses hard. The recent and unprecedented intervention of worldwide governments may ease the crisis in financial markets...
Provided by Hornbill Systems
-
White Papers
ITIL Qualifications Explained
Feb 2009
ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITIL certification is for...
Provided by International Institute for Learning
-
White Papers
IT Asset Management: A Cornerstone for Accelerating ITIL Success
Nov 2007
ITAM is crucial to the service life cycle that is now described as part of ITIL Version 3 Service Asset and Configuration Management. When an IT organization knows what infrastructure they have...
Provided by CA
-
Case Studies
Vyom Labs Case Study: One of the Largest Banks in UAE
Sep 2008
BMC Remedy ITSM7 is a single integrated suite of products consisting of Service Desk, Change Management, SLM and Asset Management. In the bank's environment of ITSM6, high customisations are done...
Provided by Vyom Labs
-
Case Studies
Vyom Labs Case Study: A Fortune 500 Company
Sep 2008
Company want to streamline the helpdesk process using a bespoke application developed on top of ARS which will provide functionality comparable to that of ITSM Service desk. Various addition...
Provided by Vyom Labs
-
Webcasts
IT Manager Webcast: Improve IT Service Management Health Using the Microsoft Risk and Health Assessment Program for IT Operations (Level 300)
Jan 2009
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both...
Provided by Microsoft
-
Webcasts
Making the Case for a General Ledger for the IT Service Portfolio
Jan 2009
The CIO needs comprehensive and accurate financial information about IT services in order to have a meaningful dialogue with the Business in terms it understands. Just as the CEO discuss company...
Provided by BrightTALK
-
Webcasts
IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)
Mar 2009
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both...
Provided by Microsoft
-
Webcasts
Ballard Spahr: The Journey With ITIL to Proactive IT Service Management
Jun 2008
When analysis by an outside consulting firm told Ballard Spahr that its IT department was reactive and needed to change the way it operated, the firm took the challenge head on. Ballard Spahr...
Provided by Compuware
-
Webcasts
Effective PPM - Realistic Steps to Success
Jan 2009
As IT organizations begin adopting PPM practices to help support their charter, many are realizing that their organization's culture, capabilities and process maturity don't match what they're...
Provided by Compuware
-
Case Studies
Auto Windscreens Turns IT Into Strategic Enabler by Leveraging Software-as-a-Service Delivery Model
Feb 2009
Auto Windscreens wanted to ensure near-100% uptime for business-critical systems while lowering capital expenditure and driving down operating costs and leverage the skills of Oracle's technology...
Provided by Oracle
-
White Papers
The Necessary Convergence of IT and Facilities — Bringing the two groups together under one unified process
Mar 2009
In the quest to more effectively manage the IT infrastructure, many organizations are stymied by a disconnect between IT and Facilities. The two groups rarely collaborate and typically report...
Provided by Eaton
-
Whitepapers
Put ITIL best practices to work for your business
Jul 2007
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an...
Provided by IBM
-
Case Studies
Planning and Implementation of IT Service Optimization at the Law School Admission Council (LSAC)
Aug 2008
In reviewing ways to leverage best practices to improve service delivery, LSAC discovered that TeamQuest IT Service Optimization (ITSO) was a good entry-point methodology to position LSAC for the...
Provided by TeamQuest
-
Case Studies
Interactive Data Uses TeamQuest to Stay One Step Ahead of Performance Constraints
Jul 2008
Interactive Data Pricing and Reference Data, a division of Interactive Data Corp., uses TeamQuest Performance Software to monitor system performance across the enterprise, to generate Web-based...
Provided by TeamQuest
-
White Papers
Goal: Support and Quick Wins With ITIL
May 2007
Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT...
Provided by TeamQuest
-
White Papers
Seven Keys for Successful Domain Portfolio Management
Mar 2009
The world of domains continues to change at an alarming pace. In the last several years, there has been a proliferation of new ccTLD IDNs (Internationalized domain names), many new second-level,...
Provided by MarkMonitor
-
Case Studies
Waltham Forest Council Adopts ITIL With Hornbill~s Supportworks
Apr 2008
Waltham Forest Council provides a range of services to the diverse public including environmental health, recycling, street cleansing, Council Tax and Business rates collection, benefits, planning...
Provided by Hornbill Systems
-
Case Studies
Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
Apr 2009
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to...
Provided by Axios Systems
-
Case Studies
Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
Apr 2009
The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team...
Provided by Axios Systems
-
Case Studies
Government of Bermuda Propels IT Service Improvement With ITIL-Based assyst
Sep 2008
The Government of Bermuda's Information Technology Office (ITO) mission is "To empower Ministries, Departments and Civil Servants to improve productivity and services by providing IT consulting...
Provided by Axios Systems
