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itil
(605 results)-
Whitepapers
Successful EHR Change Management
Aug 2011
There are many important factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper walks you through the...
Provided by HP and Intel®
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Whitepapers
Return on Investment in EHRs
Aug 2011
This whitepaper discusses features and benefits of an EHR system, government incentives, sources for ROI (return on investment) as well as building the business case for EHR. It also addresses...
Provided by HP and Intel®
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Podcasts
Aviva Video
Mar 2013
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
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Case Studies
Aviva Case Study
Dec 2012
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
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Whitepapers
Mastering Problem Management
Aug 2010
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization...
Provided by Global Knowledge
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White Papers
Problem Management - Key Best Practices
Jun 2005
The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best practices are applied; such as...
Provided by NetworkD
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Webcasts
ITIL's the Business Perspective
Nov 2005
ITIL released a book entitled Business Perspective: The View on Delivering Services to the Business. This webcast reviews the key elements and messages from the book, and explains how BMC Software...
Provided by BMC Software
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White Papers
Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
Oct 2005
Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable...
Provided by BMC Software
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Research
IT Governance Framework
Mar 2005
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
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White Papers
ITIL Best Practices for IT and Business Alignment
Feb 2005
Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service...
Provided by Mercury Interactive
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Whitepapers
Backup and Recovery Changes Drive IT Infrastructure and Business Transformation
Aug 2012
This IDC Whitepaper provides an over view of the forces driving change within today's IT organizations and data centers and discusses how backup and recovery can enable or hinder broader IT...
Provided by EMC
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Podcasts
Aviva Video
Mar 2013
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
-
Case Studies
Aviva Case Study
Dec 2012
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
-
Whitepapers
Mastering Problem Management
Aug 2010
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization...
Provided by Global Knowledge
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Whitepapers
Understanding and Managing the Risk of Change
May 2011
Every organization faces change. These changes include everything from regular, almost mundane modification to large-scale deployments of new IT services. Regardless of the scale of the change,...
Provided by Global Knowledge
