- Subscribe to this page:
- RSS
- Email Alert
itil
(608 results)-
Case Studies
Aviva Case Study
Dec 2012
Aviva is one of the world's largest insurance companies, with 46,000 employees in 28 countries. The London-based company's strategy is to operate as a single global organization that rapidly...
Provided by Workday
-
Whitepapers
Mastering Problem Management
Aug 2010
There are several approaches to take that prevent Problem Management failure, including a thorough understanding of how Incident and Problem Management affect each other. If IT organization...
Provided by Global Knowledge
-
Whitepapers
Making Room for Innovation
May 2013
Managing increasingly complex communications and networking technologies can be a daunting task with less money, fewer skilled resources and greater pressure than ever before to keep things up and...
Provided by IBM Australia
-
Whitepapers
Reputational risk and the C-suite
May 2013
Did you know that it takes up to 24 months to recover from reputational damage caused by unattended IT risks? Read this new IBM study report to learn more about what the C-suite is thinking and...
Provided by IBM
-
Whitepapers
Reputational risk and resilience: How business continuity and resilience can shape the reputation and value of your company
May 2013
The 2012 IBM Global Reputational Risk and IT Study report reveals that 64% of companies will increase focus on reputational risk compared to five years ago—and 43% of these same respondents cite...
Provided by IBM
-
Whitepapers
EMC Service Assurance Suite: Manage Virtualized and Cloud Environments and the New Software-defined Data Center
May 2013
Analyst report by Enterprise Management Associates on the newly announced EMC Service Assurance Suite, and how well it addresses operational challenges and market needs.
Provided by EMC
-
Whitepapers
Successful EHR Change Management
Aug 2011
There are many important factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper walks you through the...
Provided by HP and Intel®
-
Whitepapers
Return on Investment in EHRs
Aug 2011
This whitepaper discusses features and benefits of an EHR system, government incentives, sources for ROI (return on investment) as well as building the business case for EHR. It also addresses...
Provided by HP and Intel®
-
White Papers
Top 10 Misconceptions about Problem Management and Incident Resolution
Oct 2005
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white...
Provided by iConclude
-
Webcasts
What's New in Remedy ITSM 6.0
Jan 2006
In this webcast, you will discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and...
Provided by BMC Software
-
Research
IT Strategy Maps: A Tool For Strategic Alignment
Nov 2005
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
-
White Papers
Problem Management - Key Best Practices
Jun 2005
The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best practices are applied; such as...
Provided by NetworkD
-
Webcasts
ITIL's the Business Perspective
Nov 2005
ITIL released a book entitled Business Perspective: The View on Delivering Services to the Business. This webcast reviews the key elements and messages from the book, and explains how BMC Software...
Provided by BMC Software
-
White Papers
Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
Oct 2005
Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable...
Provided by BMC Software
-
Research
IT Governance Framework
Mar 2005
With IT at the core of most 21st century businesses, and with today's focus on compliance and risk management as a result of legislation like Sarbanes-Oxley, organizations can no longer afford to...
Provided by Forrester Research
-
White Papers
ITIL Best Practices for IT and Business Alignment
Feb 2005
Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service...
Provided by Mercury Interactive
-
Whitepapers
Understanding and Managing the Risk of Change
May 2011
Every organization faces change. These changes include everything from regular, almost mundane modification to large-scale deployments of new IT services. Regardless of the scale of the change,...
Provided by Global Knowledge
-
Whitepapers
Making Room for Innovation
May 2013
Managing increasingly complex communications and networking technologies can be a daunting task with less money, fewer skilled resources and greater pressure than ever before to keep things up and...
Provided by IBM Australia
-
Downloads
IT Training Policy
May 2013
This IT Training Policy helps companies create a formal policy to assist with employee training. Training is vital to the success of any IT department to help staff keep up with new technologies.
Provided by TechRepublic Pro
-
Whitepapers
Reputational risk and the C-suite
May 2013
Did you know that it takes up to 24 months to recover from reputational damage caused by unattended IT risks? Read this new IBM study report to learn more about what the C-suite is thinking and...
Provided by IBM
-
Whitepapers
Reputational risk and resilience: How business continuity and resilience can shape the reputation and value of your company
May 2013
The 2012 IBM Global Reputational Risk and IT Study report reveals that 64% of companies will increase focus on reputational risk compared to five years ago—and 43% of these same respondents cite...
Provided by IBM
-
Whitepapers
EMC Service Assurance Suite: Manage Virtualized and Cloud Environments and the New Software-defined Data Center
May 2013
Analyst report by Enterprise Management Associates on the newly announced EMC Service Assurance Suite, and how well it addresses operational challenges and market needs.
Provided by EMC
-
Whitepapers
Successful EHR Change Management
Aug 2011
There are many important factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper walks you through the...
Provided by HP and Intel®
-
Whitepapers
Return on Investment in EHRs
Aug 2011
This whitepaper discusses features and benefits of an EHR system, government incentives, sources for ROI (return on investment) as well as building the business case for EHR. It also addresses...
Provided by HP and Intel®
