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itil
(609 results)-
White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
Nov 2011
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
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White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
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White Papers
ITIL Heroes' Handbook: ITIL for Those Who Don't Have the Time
May 2008
ITIL was meant for businesses of all sizes small, medium, and large. Today, ITIL is not given a fair chance in SMB market place, mostly dismissed for being complicated and expensive. The ITIL...
Provided by Zoho
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Whitepapers
HP Paper: Conquering the challenges of data center complexity - A Thought Leadership paper from HP
Nov 2012
As long as IT departments continue to couple commodity x86 servers from a variety of vendors with separately purchased business and professional software suites, IT complexity is likely to remain...
Provided by Hewlett-Packard & Intel®
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Whitepapers
Crash Insurance: Protect Your Business with Virtualization
Apr 2013
Think that your business is safe from an IT outage caused by a natural or man-made disaster? Think again. Read this trend brief to learn more about potential risks to IT services and how a...
Provided by VMware
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Whitepapers
Backup and Recovery Changes Drive IT Infrastructure and Business Transformation
Aug 2012
This IDC Whitepaper provides an over view of the forces driving change within today's IT organizations and data centers and discusses how backup and recovery can enable or hinder broader IT...
Provided by EMC
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White Papers
TOGAF 9 and ITIL V3
Sep 2009
This paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discussions about the potential overlap in the processes they both describe. It...
Provided by TSO
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Whitepapers
Is Preventing Fragmentation Needed in Today's Environment?
Apr 2012
Today the number of files stored on volumes is much greater than in times past. The increase in the number of files not only necessitates larger storage capacities but, due to inherent...
Provided by Condusiv Technologies
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White Papers
Building a Winning Service Desk
Aug 2005
The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level...
Provided by QAI India
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Whitepapers
eTOM and ITIL: A Powerful Combination for End-to-End Service Management
May 2008
This white paper discusses the benefits of using the Tele Management Forum (TMF) Enhanced Telecom Operations Map (eTOM) and the Office of Government Commerce (OGC) IT Infrastructure Library (ITIL)...
Provided by Hewlett-Packard (HP)
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White Papers
Developing the Business Case for ITIL: Part 2
Nov 2006
Even though less than half of nowadays small, medium and large enterprises are developing the business case value for their IT projects, this type of ROI analysis will be increasingly demanded by...
Provided by Evergreen Systems
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White Papers
A Risk Management Approach to Information Security
Top Six Essentials to Your Risk Management StrategyAug 2011
Expanding regulatory environment and greater business complexities have transformed the way organizations are viewing information security. More and more businesses today are recognizing the need...
Provided by ANXeBusiness Corp
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Downloads
IT Training Policy
May 2013
This IT Training Policy helps companies create a formal policy to assist with employee training. Training is vital to the success of any IT department to help staff keep up with new technologies.
Provided by TechRepublic Pro
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Webcasts
Making the Move to BMC Remedy IT Service Management 7.5
Apr 2009
The new version contains major user-interface enhancements and new capabilities that will increase productivity, improve prioritization, and reduce errors. The attendee will hear the best approach...
Provided by BMC Software
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White Papers
Volume Activation Technical Reference Guide
Jul 2009
This reference guide is for information technology (IT) implementers whose organizations are planning deployments of Volume Activation versions of the Windows® 7 and Windows Server® 2008 R2...
Provided by Microsoft
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Webcasts
What's New in Remedy ITSM 6.0
Jan 2006
In this webcast, you will discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and...
Provided by BMC Software
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White Papers
IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management
Oct 2005
Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT services with their overall business goals. This Forrester Research report...
Provided by FrontRange Solutions
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White Papers
The ITIL Business Case 101
Dec 2006
There is much discussion of which processes to start with in ITIL, or what order to do them in, or whether to do them at all, or how to decide. If the decision on which processes to re-engineer is...
Provided by Jupitermedia
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Whitepapers
Dimensional Research: Selecting the Correct SaaS-based IT Service
Mar 2013
The advantage your company can achieve by deploying a SaaS-based ITSM solution is entirely dependent on your unique business model, objectives and long-term IT strategy. This white paper examines...
Provided by Hewlett-Packard (HP)
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Whitepapers
IDC ITSM research: IT Service Management Needs and Adoption Trends: An Analysis of a Global Survey of IT Executives
Sep 2008
Find out top ITSM and ITIL focused initiatives, challenges and priorities of your peers and how HP can help. Read this new survey report from IDC.
Provided by Hewlett-Packard (HP)
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White Papers
IT Service Management - A Roadmap for Success
Jan 2008
Information Technology Service Management (ITSM) is a set of specialized organizational capabilities for providing value to customers in the form of services. It generally covers the "Back office"...
Provided by EquaTerra
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White Papers
A Manager's Guide to Implementing Capacity Management
Sep 2009
Capacity Management definitions can be found in many places on the Internet, including many IT Infrastructure Library (ITIL) sites. The definitions can be both wordy and confusing. The author will...
Provided by TeamQuest
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White Papers
Top 10 Misconceptions about Problem Management and Incident Resolution
Oct 2005
A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white...
Provided by iConclude
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White Papers
Integrated Information Technology Strategic Plan
Aug 2005
The Integrated Information Technology Strategic Plan presented in this paper is the result of ongoing agreement and consensus of representative faculty, students, and professional information...
Provided by University of Utah
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White Papers
IT Service Management: A Business Based Assessment Approach to ITIL Maturity
Oct 2005
A primary focus of IT Service Management (ITSM) is the application of the ITIL best practices framework to enable IT to be a more effective service provider across the enterprise. At present, the...
Provided by IT Service Management Forum (itSMF)
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White Papers
IT Services Management Service Brief: ITSM Assessment
Mar 2004
A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the...
Provided by IT Service Management Forum (itSMF)
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White Papers
IT Service Management: Service Continuity Methods (Disaster Recovery Planning)
May 2002
This white paper describes the major elements of the approach to Service Continuity that includes the following topics: Business Impact Analysis, Disaster Recovery Planning, and Information...
Provided by rl consulting
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Webcasts
Designing & Implementing an Actionable Configuration Management Database (CMDB)
Apr 2006
The notion of a Configuration Management Database (CMDB) remains a confusing and sometimes even arcane topic to many in the enterprise management industry today. However, the CMDB as the IT...
Provided by BladeLogic
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White Papers
EMA: Data Center Management
Jun 2010
Enterprise Management Associates (EMA) devotes considerable time to discussing current and desired IT management technologies with CIOs and other IT operations personnel. This paper focuses on...
Provided by Cisco Systems
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White Papers
Incident Management - Do's and Don'ts
Nov 2006
This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL principles. The paper will be useful for anyone setting up a new Service...
Provided by Serio
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White Papers
What Goes Into an ITIL Business Case
Jan 2007
This paper applies principles of business case design to a business case for an ITIL project. It is not executive management that a person needs to convince, not at first. The person should be...
Provided by Jupitermedia
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White Papers
Delivering It Services to the Enterprise Using Information Technology Infrastructure Library (ITIL) Processes
May 2008
Information Technology (IT) Service providers enjoy working in the fast lane, bringing bleeding edge technology to end-users who change requirements seemingly on whim. This week's Storage Area...
Provided by University of Maryland
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Whitepapers
Establishing IT Operations in Emerging Markets: Strategies to Connect to the Global Infrastructure
Dec 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs -- but those business units exist to serve the clients and customers,...
Provided by SkillSoft
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White Papers
Viewpoint Focus on Cloud Computing
Jan 2012
Cloud computing is the latest buzz in most IT organizations. Reduce cost, increase flexibility, and improve IT's responsiveness to the business - whats not to like? Leveraging a cloud...
Provided by BMC Software
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White Papers
Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience
Sep 2008
IT organizations want to provide high-quality, low-cost technology services to business units as part of their basic mission; however, software complexity, manpower changes, mergers and...
Provided by IDG (International Data Group)
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White Papers
Cross-Reference ITIL V3 and MOF 4.0
Sep 2009
IT organizations are continuously being challenged to deliver better IT services at lower cost in a turbulent environment. Several management frameworks have been developed to cope with this...
Provided by TSO
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White Papers
Introducing a Capacity Management Maturity Model
Jan 2010
The recent adoption of virtualization technologies lowers the amount of hardware required and reduces power consumption to some extent. But it also raises management complexity since there is no...
Provided by TeamQuest
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Webcasts
Demonstrating MKS's Enterprise Software Change Management Solution for IT Governance & Compliance
Apr 2006
As organizations struggle to achieve Sarbanes-Oxley compliance and enhance IT governance, many areas of IT are coming under audit scrutiny. This webcast gives a brief overview of critical IT...
Provided by MKS
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White Papers
How to Set Up Successful SLAs
Mar 2006
The Service Level Agreement (SLA) is one of the most critical parts - if not the key element - of IT Service Management. But as important as they are, they also can be complicated to set up. And...
Provided by Jupitermedia
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White Papers
How to Produce an Actionable IT Service Catalog
Jul 2005
The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of...
Provided by Jupitermedia
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Whitepapers
Results of the Implementation of IP Multimedia Subsystem in One Telecom Operator for the ITIL Incident Management and Problem Management Process
Sep 2012
This paper describes the implementation and using of the IP Multimedia Subsystem (IMS) in one Telecom operator in Bosnia and Herzegovina. In the first part of the paper, is described the design,...
Provided by NORTH ATLANTIC UNIVERSITY UNION
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Whitepapers
Implementation of ITIL in a Moroccan Company: The Case of Incident Management Process
Jul 2012
IT departments were viewed as a cost center and not as an entity in the service of strategy. But this has changed in recent years because of market competitiveness and also due to the fact that...
Provided by International Journal of Computer Science Issues
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Whitepapers
HP Gen8 Client Virtualization Enterprise Reference Architecture for VMware View 5.1
May 2012
This paper outlines HP's recommended approach to Client Virtualization with VMware and outlines the hardware and software needed as well as the process to create a 480 user proof of concept or...
Provided by HP and Intel®
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Podcasts
IT Infrastructure Library (ITIL) Service Strategy Book
May 2008
In this podcast, the speaker argues that IT managers have for too long relied on on-the-job training, something inappropriate for the increasingly professionalized discipline - often seen as a...
Provided by Accenture
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Whitepapers
Harness IT with Mission-Critical Converged Infrastructure
Feb 2011
Data center sprawl has been the enemy of IT innovation for far too long. Over the past 20 years, IT infrastructures have been built ad hoc with a labyrinth of teams, tool, and processes. The...
Provided by HP and Intel®
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White Papers
How to Achieve and Measure the Benefits of Fault Tolerant Production Infrastructures
Jun 2010
Disaster Recovery Infrastructures, which have become a common aspect of all major IT infrastructures, could transform to Fault Tolerant Infrastructures in order to increase productivity,...
Provided by IARIA
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Whitepapers
Leveraging the Always On Support Experience for IT Transformation
May 2012
This IDC white paper outlines the importance of support services in IT environments. IT organizations are now required to support everything from legacy systems and storage to virtualized...
Provided by Hewlett-Packard (HP)
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Whitepapers
Apply Storage Innovations to Create a Competitive Advantage
May 2012
Learn how businesses can use advanced storage technologies, such as thin provisioning, deduplication and autotiering, to create a competitive advantage by speeding the delivery of IT services to...
Provided by HP and Intel®
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Whitepapers
Microsoft Dynamics CRM solutions from IBM
Apr 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics CRM, a comprehensive solution that helps midsize and larger organizations easily create and...
Provided by IBM
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White Papers
The Contribution of the Information Architecture for the Definition of the IT Service Strategy
Feb 2012
The Information Technology Infrastructure Library - ITIL - provides a framework of best practices for managing IT services. The study of this framework, as regards the definition of the IT Service...
Provided by ARPN Journal of Systems and Software
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White Papers
A CBR-based Approach to ITIL-Based Service Desk
Oct 2011
During the last 20 years ITIL (IT Infrastructure Library) has been evolving with the latest version published in 2007. Incident Management and Problem Management are two main activities of ITIL...
Provided by Journal of Computing
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Whitepapers
Oracle Optimized Solutions: Enterprise Solutions for Mission-Critical Environments
Apr 2012
Businesses are working hard to keep up with changing market conditions and new customer demands, but the issues facing CIOs and technology managers today are not the same as they were 10-even...
Provided by Oracle
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Whitepapers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
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White Papers
A New Transformative Approach for Minimizing the Risk of IT Changes
Apr 2012
Current methods of IT change management ranging from CMDBs to service desks do not give administrators what they need to understand the risks or potential impacts of proposed changes. A new,...
Provided by ITinvolve, Inc.
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Whitepapers
The Value of Smarter Datacenter Services
Apr 2012
As organisations expand in the next five years, a diverse and efficient datacentre strategy will be essential. The future datacentre will need to be flexible, highly automated and based on...
Provided by IBM
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Whitepapers
Establishing IT Operations in Emerging Markets
Apr 2012
Strategic IT leaders face a double challenge: IT exists to serve the company, and must understand the business units' needs - but those business units exist to serve the clients and customers,...
Provided by SkillSoft
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Whitepapers
Why ITIL® Is Important
Mar 2012
This paper discuss several concepts and techniques that ITIL promotes, including ensuring accountability, defining and enforcing boundaries, and conducting consistent and predictable activities in...
Provided by Global Knowledge
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Whitepapers
Network+ 2011 Exam N10-005 Updates
Mar 2012
On December 1, 2011, CompTIA released the latest Network+ exam, N10-005, that will replace the old N10-004 exam on August 1, 2012. The Network+ exam focuses on skills and knowledge of a general...
Provided by Global Knowledge
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White Papers
IT Governance and Small Medium Enterprises
Jan 2012
In this decade Information Technology Governance (ITG) has become a hot topic between IT based companies. Since ITG status company is referring to an IT matured organization having six principles...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
A Guide to Branching and Merging Patterns
Jan 2012
Software configuration management(SCM)practices are at the forefront of managing a process for a development team. Choosing the correct branching pattern can either make a good development team...
Provided by AccuRev
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Whitepapers - Video
Demo BMC Cloud Management
Jan 2012
Discover how BMC can meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business -...
Provided by BMC Software
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Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
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White Papers
Viewpoint Focus on Cloud Computing
Jan 2012
Cloud computing is the latest buzz in most IT organizations. Reduce cost, increase flexibility, and improve IT's responsiveness to the business - whats not to like? Leveraging a cloud...
Provided by BMC Software
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Whitepapers
The importance of effective SAP solution management
Jan 2012
IBM Tivoli offers the power to manage your SAP and non-SAP environment, through enhanced Visibility, Control and Automation. The objectives are to cut service management cost, reduce business...
Provided by IBM
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Whitepapers
ESG Lab Validation Report: 3cV Converged Computing Infrastructure
Dec 2011
In the real world, IT must combine hardware, software, and technologies from multiple vendors to solve business problems�often with great effort and mixed success. First coined by a mutual...
Provided by Hewlett-Packard (HP)
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Whitepapers
Customers Achieve Extreme Performance at Lowest Cost with Oracle Exadata Database Machine
Dec 2011
How do you prioritize IT investments to ensure support for growing volumes of data and still meet your business users' evolving requirements�such as competing more effectively, reducing IT costs,...
Provided by Oracle
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White Papers
Oracle's Optimized Solution for Oracle Database Mission-Critical System Environments
Dec 2011
Virtually all organizations in both the public and private sectors use database systems at the core of their IT operations. These databases are integral to day-to-day operations, and IT...
Provided by Oracle
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Whitepapers
Five things (we bet ) you didn't know about Subversion
Nov 2011
Subversion has become the version control standard for developers around the world. Whether you are in a regulated industry or just demand better controls in configuration management, Subversion...
Provided by CollabNet
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Webcasts
Subversion 1.7 - Why You Should Care
Nov 2011
With Apache Subversion 1.7, the most broadly used SCM (software configuration management) software is getting even better. The new version, to be released shortly, promises the best Subversion...
Provided by CollabNet
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
Nov 2011
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
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Case Studies
Central Board of Excise and Customs Achieves Greater Efficiency With an Integrated Nationwide IT Infrastructure Provided by TCS
May 2011
The Central Board of Excise and Customs (CBEC) is the government agency responsible for the collection of excise, import and export duty in India. The CBEC required a consolidated IT...
Provided by Tata Consultancy Services
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Whitepapers
Consolidate Management on System z Software
Oct 2011
As companies grow, so do their IT assets—across offices and locations. However, with tighter integration between application and software tools, valuable resources don't have to be wasted...
Provided by IBM
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Whitepapers
Enterprise modernization made simple
Oct 2011
Maintaining IT systems across multiple platforms can be costly and complicated. The need for innovation is growing, but budgets are not. Read the white paper and learn how streamlining development...
Provided by IBM
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Whitepapers
Forrester Report: The ROI of Cloud Apps
Oct 2011
Cloud applications continue to gain momentum in enterprise applications as buyers are attracted to fast deployment speeds, low upfront costs, and ongoing flexibility to scale up or down as needs...
Provided by Box.net
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Whitepapers
Application Monitoring & Performance Management Solutions for Dynamic and Cloud Infrastructures
Oct 2011
This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™)paper discusses the challenges of managing applications in highly dynamic IT environments such as public and private Clouds. Modern...
Provided by IBM
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Whitepapers
Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change
Oct 2011
To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.
Provided by IBM
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Whitepapers
Confidently maximize virtual investments with IBM Integrated Service Management
Oct 2011
IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT...
Provided by IBM
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Whitepapers
Cloud Computing Drives Break through Improvements in IT Service Delivery, Speed, and Costs
Oct 2011
IDC OPINION Cloud computing promotes a new dialogue between business and IT decision makers allowing them to define business service requirements first and then decide how to balance the use of...
Provided by IBM
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Whitepapers
Service Desk Management Works case study
Oct 2011
Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to...
Provided by IBM
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Case Studies
Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft Service Desk
Mar 2011
Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and...
Provided by CA (Computer Associates)
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White Papers
Discovery and the Configuration Management Database (CMDB)
Oct 2008
A Configuration Management Database (CMDB) forms the foundation for many processes that contribute to running, growing, and transforming the business. When running the business, a CMDB can reduce...
Provided by CA
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White Papers
Enabling Effective Change Management With an Integrated Change Control Mechanism
Mar 2009
Altering IT systems is a key capability enterprises must possess if they wish to effectively keep pace with an evolving business landscape. Managing this process with the help of a comprehensive,...
Provided by CA
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White Papers
Infrastructure Performance Management Empowers You and Your Company
Apr 2008
In addition, good Infrastructure Performance Management (IPM) practices improve by almost 30 percent the likelihood that performance problems will be discovered by management systems rather than...
Provided by NetForecast
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White Papers
IT Service Management Process Maps: Select Your Route to ITIL Best Practices
Jun 2008
The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most valuable resource - its people. As...
Provided by CA
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White Papers
Myths of the Configuration Management Data Base (CMDB)
Apr 2009
There are many things to consider when implementing a CMDB. The 13 myths described in this white paper, along with the variations described for each, have proven over time to impede the efforts of...
Provided by CA
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White Papers
The Value of Standards-based CMDB Federation
Apr 2009
SACM and CMS help an enterprise implement an overall strategy that aligns business and IT services accurately, with a minimum of resource investment, but to achieve those goals, a range of data...
Provided by CA
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White Papers
Legacy Tools: Not Built for Today's Helpdesk
Jan 2009
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee...
Provided by LogMeIn
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Case Studies
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
Jul 2009
ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process...
Provided by Hewlett-Packard (HP)
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Case Studies
New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
Apr 2009
InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hosted voice and data services via its quality, end-to-end Internet Protocol...
Provided by Hewlett-Packard (HP)
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Case Studies
New HP ITSM Software Supports Business Change at South African Telecommunications Giant
Mar 2009
Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network...
Provided by Hewlett-Packard (HP)
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Case Studies
HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines
Jul 2009
Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes...
Provided by Hewlett-Packard (HP)
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Case Studies
HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability
Jul 2009
Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff. Equally important is the technology Carlson provides to business...
Provided by Hewlett-Packard (HP)
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Case Studies
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
May 2008
BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided...
Provided by Hewlett-Packard (HP)
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Case Studies
Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
Apr 2009
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...
Provided by Hewlett-Packard (HP)
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White Papers
Novell myCMDB Solution Overview
Mar 2009
The value of a Configuration Management Database (CMDB) is commonly accepted across a wide spectrum of IT professionals today, especially as a vehicle to lower the risk of outages caused by...
Provided by Novell
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White Papers
Novell ZENworks Configuration Management SP2: Key Strengths and Features
May 2009
Over the last decade, Novell ZENworks has developed a reputation as one of the industry's most complete and capable solutions for centrally configuring and managing endpoints in complex and...
Provided by Novell
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Whitepapers
A Three-Step Framework for Increasing ROI, Reducing Risk, and Lowering Costs by Automating IT Change Management
Jun 2009
This white paper outlines the processes and tools organization needs to address the challenge of change chaos and evolve beyond ITIL-based change management to change automation. It will...
Provided by Hewlett-Packard (HP)
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Case Studies
Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
Apr 2009
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...
Provided by Hewlett-Packard (HP)
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Whitepapers
Branch Office Modernization Best Practices using the Microsoft Core Infrastructure Optimization Model
Jun 2009
For large organizations whose IT infrastructure includes supporting branch offices or sites, ensuring that the branch infrastructure is optimized can be a key factor in organizational success....
Provided by Microsoft
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Case Studies
Strangers (or Customers) Share Their Experience with IBM Service Management
Sep 2009
IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and...
Provided by IBM
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White Papers
Change Management and the Workforce
Jan 2009
The purpose of this paper is to provide context and insight relating to the topic of organizational change. It is their hope that this paper provides one with the background and perspective one...
Provided by Performance Management Group
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White Papers
Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications
Nov 2008
As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the benefits of the...
Provided by Oracle
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White Papers
Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2
Sep 2009
There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and increasing...
Provided by Dell
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Case Studies
MetroPower Achieves 100% Profitability on New Projects With Integrated Project Management Software
Aug 2009
MetroPower, Inc. wanted to replace paper-based project management processes with an automated solution and ensure that the company has 'Zero losers' - engineering projects that lose money - and...
Provided by Oracle
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White Papers
Dynamic Data Center Compliance With Tripwire and Microsoft
Jun 2009
Compliance is a reality, but IT Operations does not need to become a security expert to monitor the health of their IT infrastructure in real-time. With the Tripwire Compliance Management Pack for...
Provided by Tripwire
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White Papers
Intel Premier IT Magazine
Oct 2009
Access bottom line best practices from Intel IT for your client fleet in the Intel Premier IT magazine
Provided by Intel
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White Papers
From Trust to Process: Closing the Risk Gap in Privileged Access Control
Oct 2009
In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move from a...
Provided by BeyondTrust
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Case Studies
Tripwire Security Case Study: Aria System
Sep 2009
Aria Systems is the leading provider of subscription billing solutions and offers the only "Monetization Platform" encompassing the full spectrum of Billing and Customer Lifecycle Management...
Provided by Tripwire
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Case Studies
CARFAX Drives IT Success With Tripwire Enterprise
Jul 2009
CARFAX started with a vision: to be the leading source of vehicle history information for buyers and sellers of used cars. The challenge was to prevent rogue changes from disrupting system...
Provided by Tripwire
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Case Studies
Pulte Mortgage Builds a Strong IT Foundation With Tripwire Enterprise
Sep 2009
Pulte Mortgage, LLC has been helping homebuyers turn their dreams of owning a home into reality for over 33 years. The challenge was to satisfy change control demands of SOX regulations, to...
Provided by Tripwire
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White Papers
ITIL That Fits Your Business
Aug 2009
A significant percentage of ITIL implementations are simply never completed, after months of training, certification tests, and effort, while it is also common to find that an ITIL implementation...
Provided by EnterpriseWizard
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White Papers
The Benefits of Change Management
Sep 2009
Implementing a change management system can have many benefits, particularly in terms of improving efficiency and reducing outages and downtime. It also provides a useful audit trail that can save...
Provided by EnterpriseWizard
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Whitepapers
Flexible IT contains costs, boosts efficiency
Oct 2009
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less....
Provided by IBM
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White Papers
Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB
May 2009
While always an important part of the enterprise, these days IT is the very hub of business. And with that higher profile come greater responsibility and accountability. In order to make astute...
Provided by Aldon
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White Papers
Information Technology Infrastructure Library (ITIL) Statement of Ability
Feb 2008
The delivery of services is shifting the purpose and agenda for IT as the business demands it plays a more expansive role in the organisation. It's time for IT to come out of the back office and...
Provided by Emereo Solutions
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White Papers
Automating ITIL v3 Event Management With IT Process Automation: Improving Quality While Reducing Expense
Nov 2008
IT organizations around the world are improving their IT operations capabilities by implementing the Incident and Problem Management processes from the IT Infrastructure Library (ITIL). Yet while...
Provided by Enterprise Management Associates
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White Papers
Customer Case Study: A L Filters
Nov 2009
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and...
Provided by Dell EqualLogic
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White Papers
Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience
Sep 2008
IT organizations want to provide high-quality, low-cost technology services to business units as part of their basic mission; however, software complexity, manpower changes, mergers and...
Provided by IDG (International Data Group)
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White Papers
Achieving a Best-Practice Service Desk From Desktop to Data Center
Oct 2007
IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a...
Provided by LANDesk Software
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White Papers
ITIL: Theory Into Practice
Feb 2009
It is testimony to the complexity of today's technology systems that even one of the most widely-used frameworks for simplifying and standardizing IT management is, in itself, a daunting piece of...
Provided by Avocent
