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itil
(608 results)-
White Papers
How to Produce an Actionable IT Service Catalog
Jul 2005
The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of...
Provided by Jupitermedia
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White Papers
ITIL Process and Problem Resolution
Oct 2005
How does the organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs, and lowering incident resolution times?...
Provided by iConclude
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Webcasts
Improving Data Center Compliance Using a Holistic IT Compliance Methodology
Apr 2006
Driven by standardization and regulatory requirements, data center organizations today face complex compliance issues. IT Executives often cite significant challenges in achieving sustainable...
Provided by BladeLogic
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Webcasts
Service Desk Express on Force Demo: Easily Deployed IT Service Management for the Mid-Market
Feb 2010
Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite one can...
Provided by BMC Software
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White Papers
Aligning ITIL V3 Service Design with TOGAF 9
Jun 2009
In ITIL V3, IT policies and strategies are defined by senior management during the Service Strategy phase of the service lifecycle. These policies may be also be reused during the Preliminary...
Provided by Architecting the Enterprise
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Case Studies
Cherwell Software Case Study: Remedy Replacement
Mar 2009
The university's experience with other incident tracking applications, including Remedy, was varied. There were "Inherent Flaws" with the applications - from aesthetics to design and workflow none...
Provided by Cherwell Software
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Research
Invisible IT: Unplanned, Untracked, and Unmanaged
Mar 2007
Most IT organizations are faced with more demand than they can fulfill. This ranges from strategic demand for new projects that drive innovation to tactical demand for tasks like provisioning new...
Provided by Forrester Research
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Whitepapers
The Strategic Network
Dec 2011
Approximately 70% of IT investment is spent on "keeping the lights on" - providing basic connectivity and security - leaving precious little budget for strategic projects to enhance the business....
Provided by Cisco
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Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
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Whitepapers
Application Monitoring & Performance Management Solutions for Dynamic and Cloud Infrastructures
Oct 2011
This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™)paper discusses the challenges of managing applications in highly dynamic IT environments such as public and private Clouds. Modern...
Provided by IBM
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Case Studies
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
Jun 2007
IFFCO-TOKIO General Insurance (ITGI) was created in 2000, following the merger of an Indian fertilizer company and Japan's largest listed insurance group. IFFCO-TOKIO General Insurance wanted to...
Provided by CA
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White Papers
Mobile ITSM/Remedy Technical White Paper
Jun 2007
The integration of Unwired Accelerator with AR System extends BMC Software's Remedy ITSM applications, for example, Service Desk, Change Management, and Asset Management, to any mobile device...
Provided by Sybase
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Whitepapers
Oracle Optimized Solutions: Enterprise Solutions for Mission-Critical Environments
Apr 2012
Businesses are working hard to keep up with changing market conditions and new customer demands, but the issues facing CIOs and technology managers today are not the same as they were 10-even...
Provided by Oracle
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Webcasts
MSDN Webcast: Software Configuration Management (Level 300)
Dec 2008
This webcast shows the basic and advanced branching structures, tips and tricks for promoting the code from development to production, and how schedule affects the branching strategy. The attendee...
Provided by Microsoft
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White Papers
Reacting to the Economic Slowdown: Cutting Hidden IT Costs
Jun 2009
IT cost containment is a fine line to walk — even in down times, business demands 24x7 responsiveness from IT, and anything that compromises that can negatively impact business performance....
Provided by SkillSoft
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White Papers
Managing IT Services From the Outside In
May 2008
The processes and technologies employed to do Service-Level Management (SLM) in IT organizations have changed dramatically in recent years. Companies have been adopting the IT Infrastructure...
Provided by Forrester Research
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Whitepapers
Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution
Dec 2008
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
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Case Studies
KBC Utilizes HP Software's Open Architecture to Streamline Merger - Achieves Avoidance of 78 FTEs and 456% ROI
Nov 2007
Having fully integrated IT was a top priority for the new KBC organization. After the 1998 merger, the company had to consolidate three separate IT organizations, integrating a myriad of...
Provided by Hewlett-Packard (HP)
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Case Studies
Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade
Apr 2009
H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads...
Provided by Hewlett-Packard (HP)
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Case Studies
HP Managed Systems Raise Road Toll Income of ?215 Million for Czech Government
Sep 2008
Kapsch, a leading international supplier of road traffic telematic systems, won the contract to provide and run the Czech Republic's first electronic road toll system. Kapsch looked to HP to...
Provided by Hewlett-Packard (HP)
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Case Studies
Western Australia Boosts Education With Technology
Jan 2009
Like many school systems worldwide, the Western Australia Department of Education and Training (WA DET) increasingly depends on technology. WA DET serves more than 300,000 total users and...
Provided by Hewlett-Packard (HP)
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Case Studies
Chemtronics Biomedical Engineering Relies on HP to Increase Service Management Effectiveness
Jan 2009
Established in 1978, Chemtronics Biomedical Engineering (Chemtronics) provides full contract maintenance of life support and highly specialist equipment in hospitals and medical facilities....
Provided by Hewlett-Packard (HP)
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White Papers
ITIL V3 and Information Security
May 2009
This paper discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these...
Provided by ITIL
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White Papers
Strategies for Optimizing IT Operations and Enabling Comprehensive Compliance
Jun 2008
Spiraling data center costs and the need to demonstrate compliance with multiple and evolving regulations are issues that continue to challenge CIOs and IT professionals - especially during...
Provided by CA
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White Papers
Mitigate Disaster & Security Risks Using Enterprise Change Management
Nov 2007
At one time, all the business applications critical to the enterprise resided on big iron in the data center. The IT professional could protect the essential business computing resources of the...
Provided by Configuration Management
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White Papers
Economic Challenge and Capacity Management: Increasing Value and ROI From Capacity Management - A Maturity Model
Jan 2009
During times of economic stress, pressures on IT can become seemingly insurmountable. Requirements to "Ensure business services" and "Optimize availability" - challenging enough when budgets were...
Provided by Solution Labs
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Webcasts
Learn About BMC's AlarmPoint Alert Management Platform and Watch the Product in Action
Jun 2009
Now, more than ever, organizations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational...
Provided by BMC Software
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Webcasts
What's New in BMC Atrium 7.5
Apr 2009
The attendee of this webcast will learn how the latest innovations in the new BMC Atrium 7.5 release can bring new energy to the infrastructure and the ITIL processes. This webcast will show how...
Provided by BMC Software
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Webcasts
What's New in BMC Service Management Process Model 7.5
Apr 2009
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to...
Provided by BMC Software
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Webcasts
Improve Operational Effectiveness and Increase Visibility Across the Enterprise With ITSMv7
Sep 2008
This webcast will give an overview of BMC Remedy ITSMv7 and the attendee hear about how remote users can now access BMC Remedy ITSMv7 via a web-based mobile devices enabling them to create,...
Provided by BMC Software
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Webcasts
ITIL's CMS in Context and What It Means for You
Sep 2008
The concept of the Configuration Management System (CMS) in ITIL v3 is potentially a game changing catalyst in planning and shaping CMDB deployments. In parallel, and at least eighteen months...
Provided by BMC Software
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Webcasts
Improve Service Delivery by Simplifying Network Change and Configuration Management
May 2008
Managing network configuration changes amid a daily influx of new and evolving technologies is one of the toughest and most costly challenges for IT today. The smallest human error can cause...
Provided by BMC Software
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Webcasts
What's New in BMC Remedy Service Desk 7.5
May 2009
The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of...
Provided by BMC Software
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White Papers
Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements
Sep 2008
With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing...
Provided by XCEND
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White Papers
Why You Should Take a Holistic Approach to ITIL and Service Support
Feb 2009
Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central...
Provided by BMC Software
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White Papers
Between the Bazaar and the Cathedral: Where ITIL, Business Service Management, and Open Source Converge
Feb 2008
Many IT organizations are already taking advantage of the promise of open source software to reduce costs, deploying it alongside traditional proprietary software. Like all IT organizations, those...
Provided by BMC Software
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White Papers
The Value of Service Optimization
Nov 2008
Service Optimization is a disciplined approach to increasing IT performance while reducing IT costs. It can help deliver higher margins and more value for businesses, changing the perception of IT...
Provided by BMC Software
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White Papers
Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges
Jan 2009
The top Information Services leaders from Stimson Lumber, Missouri State University, Gelber Group, and United Therapeutics share their expertise on: Building Your IT Staff: Essential Experience...
Provided by SkillSoft
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White Papers
NEC Virtual PC Center (VPCC) Product and Technology Overview
Jan 2009
IT organizations are constantly on their guard to tackle the next wave of data security threats. Unfortunately, all too many occurrences take place where corporate data is stolen either from the...
Provided by NEC
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White Papers
Discovery and the Configuration Management Database (CMDB)
Oct 2008
A Configuration Management Database (CMDB) forms the foundation for many processes that contribute to running, growing, and transforming the business. When running the business, a CMDB can reduce...
Provided by CA
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Whitepapers
Successful EHR Change Management
Aug 2011
There are many important factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper walks you through the...
Provided by HP and Intel®
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Whitepapers
Return on Investment in EHRs
Aug 2011
This whitepaper discusses features and benefits of an EHR system, government incentives, sources for ROI (return on investment) as well as building the business case for EHR. It also addresses...
Provided by HP and Intel®
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Whitepapers
HP CLOUDSYSTEM: An integrated platform for private, public, and hybrid clouds
Aug 2011
It's a fact of life: cloud computing is shot. And when it comes to the use of cloud services, business today is actually outpacing IT. Business users have been quick to recognize the cloud's...
Provided by Hewlett-Packard (HP)
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Whitepapers
HP CloudSystem Matrix: Managing at a Higher Level
Jun 2011
As IT's economic and social importance ratchets up every year, so do the scale points and service levels required. We have to keep upping the bar. One of the key problems over the years is that...
Provided by Hewlett-Packard (HP)
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Whitepapers
Consideration for the Cloud: The Process Every Enterprise Should Think Through
Aug 2011
Cloud computing is one of the hottest topics in enterprise IT today. However, amidst all the hype and misinformation, it is critical that enterprise decision makers consider the Cloud as a viable...
Provided by Rackspace Hosting
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Whitepapers
The Total Economic Impact™ of VMware ThinApp report (Forrester Research whitepaper)
Sep 2010
In July 2010, VMware commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying ThinApp. The purpose of...
Provided by VMware
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White Papers
IDC Executive Brief: Improving Small Business Profitability by Optimizing IT Management
Mar 2011
This IDC Executive Brief gives an overview of IT Infrastructure and resource costs for small business and helps you understand what is needed as your business grows. You will discover the major...
Provided by Symantec
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Whitepapers
The Value of Smarter Data Center Services (IDC analyst paper)
Aug 2011
While recent emphasis has been on consolidation and cost reduction, IT organizations looking to the future are developing streamlined processes and improved time-to-market. Read this white paper...
Provided by IBM
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Whitepapers
IBM Data Center Family solutions
Aug 2011
How will your business respond to more requests for IT capacity? Modular design can help you pay-as-you-grow, optimize life cycle costs and flexibly support technology change, matching business...
Provided by IBM
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Whitepapers
Recruit and Build the Right Team for Your Service Desk
Jul 2011
Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service Desk Institute...
Provided by Citrix Online
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Whitepapers
Next Level Service Desk Strategies
Jan 2011
Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of...
Provided by Citrix Online
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White Papers
A Risk Management Approach to Information Security
Top Six Essentials to Your Risk Management StrategyAug 2011
Expanding regulatory environment and greater business complexities have transformed the way organizations are viewing information security. More and more businesses today are recognizing the need...
Provided by ANXeBusiness Corp
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Webcasts
Utilizing Your Managed Service Tool for Recurring Revenue and Supporting Your Break/Fix Clients
Jul 2011
Discover how to utilize your managed service tool for recurring revenue and supporting your break/fix clients. Whether you're just testing the managed services offering or 100% focused on...
Provided by LabTech Software
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Whitepapers
Remote Monitoring and Management
The Key to Proactive, Efficient IT Service DeliveryJul 2011
As businesses emerge from the difficult economic recession, they need to continue the low-cost and high productivity practices that allowed them to successfully weather the storm. Specifically for...
Provided by LabTech Software
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Whitepapers
The Right Foundation for Growing Global
Jul 2011
This landmark research reveals new insights into the real business value of integrated business applications, including cost reductions, data visibility and net income increases. (Bloomberg...
Provided by SAP
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Whitepapers
Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise Server Virtualization.
Jul 2011
Virtualization has moved to the forefront of many organizations' IT agendas, because it reduces both the number of physical servers required and the associated costs. This independent study by...
Provided by IBM
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White Papers
Cost-Effective ERP Software-Five Secrets to Stretching Your IT Budget
Jul 2011
You want to support a growing business with valuable software and IT support, but you have limited budget and resources. Outdated applications and countless integration challenges leave you little...
Provided by SAP
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Podcasts
Business Of IT Executive Workshop and Business of IT Dashboard
Jul 2011
Listen as Jeanine Cotter, VP of IT Strategy and Architecture Services, and Marie Wieck, VP of Middleware Services, both of IBM Global Technology Services discuss "The Business of IT." This...
Provided by IBM
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Whitepapers - Video
Remote Managed Infrastructure Services Flash Demo
Jul 2011
Change is an inevitable fact of life. As the pace of business continues to increase, it can be difficult to devote the time, staff and resources to planning for change. Businesses can end up with...
Provided by IBM
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Whitepapers
Integrated service management and cloud computing: More than just technology best friends
Jul 2011
Cloud computing has become an increasingly popular means of delivering valuable, IT-enabled business services. And vital to being able to deliver, or even access, a cloud-based environment is...
Provided by IBM
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Whitepapers
The evolving roles of IT Managers and CIOs. Findings from the 2010 Global IT Risk Study
Jul 2011
Mounting regulatory demands, the growth of 24x7 online business and the constant shadow of an uncertain economy underscore the importance of managing risk in all its forms. This overview of the...
Provided by IBM
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Whitepapers
A Conceptual Framework for the Integration of IT Infrastructure Management, IT Service Management and IT Governance
Jun 2009
The definition and use of standardized IT Management techniques and processes provide the basis for IT Service Management and IT Governance. With the establishment of de facto standard "Best...
Provided by University of Applied Sciences
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Whitepapers
GHY Customer Reference: Architecting an IT transformation for increased business innovation
Jun 2011
GHY International, a provider of customs brokerage services, wanted to increase its ability to provide rapid, reliable service while focusing IT resources on delivering business value. Read this...
Provided by IBM
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Whitepapers
Comprehensive IT operational risk assessment
Jun 2011
With the increasing threat of IT operational risks, including events driven by business, data and technology, it is important to pinpoint where your business is most vulnerable. Read this data...
Provided by IBM
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Webcasts
Video - Tivoli Foundations Application Manager - Keep Your Applications Up & Running
Jun 2011
IBM Tivoli® Foundations™ Application Manager provides the capabilities a growing business needs to make sure that essential IT operations are up and running across network servers,...
Provided by IBM
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Whitepapers
Understanding and Managing the Risk of Change
May 2011
Every organization faces change. These changes include everything from regular, almost mundane modification to large-scale deployments of new IT services. Regardless of the scale of the change,...
Provided by Global Knowledge
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White Papers
Oracle Enterprise Manager 11g Configuration Management Pack
Apr 2010
In order to better manage IT configurations, enterprises seek strategic solutions that enable comprehensive management of the IT stack across the lifecycle of enterprise applications....
Provided by Oracle
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Podcasts
Navigating the ITIL IT Lifecycle: The Service Operation Phase
Apr 2010
In this podcast series, the speakers navigate the ITIL IT lifecycle, following the five ITIL phases. They also provide an introduction and practical guidance for the goals, inputs, outputs, and...
Provided by Microsoft
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White Papers
Turning Operational Risks into Returns
May 2011
Recent financial upheavals have resulted in a wave of increased regulations, and organizations are facing increasingly stringent government scrutiny and audit requirements. As a result, companies...
Provided by ANXeBusiness Corp
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Whitepapers
Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits
Dec 2010
The successful Information Technology (IT ) services business depends on satisfying customer needs. However, to be competitive and achieve long-term success, it is critical for any service-based...
Provided by ConnectWise
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Whitepapers
Help Desk Management: 5 Tips to Increase the Efficiency of Your IT Service Team
Dec 2010
As Information Technology (IT) services and consulting companies grow, new challenges emerge in the quest to provide comprehensive and cost effective IT solutions to customers. If dramatic growth...
Provided by ConnectWise
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White Papers
Cloud Strategy Brief
May 2011
An IT Value Transformation Road Map from the IT Process Institute. Presents a virtualization and private-cloud-centric model for IT value transformation. The road map outlines what is needed to...
Provided by CDW & VMware
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Case Studies
CollabNet Success Story: Life Technologies
Dec 2010
Learn how 900 developers across multiple continents use the CollabNet ALM platform for change management, software configuration management, document management, and collaboration. Find out how...
Provided by CollabNet
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Whitepapers
The Benefits of Investing in ITIL� Advanced Certification
Mar 2011
This whitepaper presents the findings of a research project conducted by ITpreneurs to determine the value of advanced ITIL certification for IT professionals and the benefits gained by their...
Provided by Global Knowledge
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Whitepapers
2010 IBM Global IT Risk Study
Apr 2011
With IT playing an increasingly critical role in today's 24x7, interconnected world and with government and industry oversight increasing, the IT risks that CIOs and IT leaders manage are becoming...
Provided by IBM
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Whitepapers
High Performers and Foundational Controls: Building a Strategy for Security and Risk Management
Mar 2011
In this paper, EMA examines the broad domains of controls enterprises must consider in order to build a solid foundation for IT security management: Countering threats, Resolving vulnerabilities...
Provided by IBM
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White Papers
Delivering It Services to the Enterprise Using Information Technology Infrastructure Library (ITIL) Processes
May 2008
Information Technology (IT) Service providers enjoy working in the fast lane, bringing bleeding edge technology to end-users who change requirements seemingly on whim. This week's Storage Area...
Provided by University of Maryland
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Podcasts
Navigating the ITIL IT Life Cycle (Part 3 of 5): The Service Transition Phase
Mar 2010
In this podcast series, the speakers navigate the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and they provide an introduction and practical guidance for the...
Provided by Microsoft Corporation
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Whitepapers
Power to the systems: a cost-effective option for virtualization.
Mar 2011
Virtualization has moved to the forefront of many organizations' IT agendas, because it reduces both the number of physical servers required and the associated costs. This independent study by...
Provided by IBM
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White Papers
The 2010 Application Delivery Handbook
Mar 2011
While ensuring acceptable application delivery has always been important, it historically was not a top of mind issue for the majority of IT organizations. That changed several years ago when IT...
Provided by CA
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White Papers
TOGAF 9 and ITIL V3
Sep 2009
This paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discussions about the potential overlap in the processes they both describe. It...
Provided by TSO
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White Papers
Cross-Reference ITIL V3 and MOF 4.0
Sep 2009
IT organizations are continuously being challenged to deliver better IT services at lower cost in a turbulent environment. Several management frameworks have been developed to cope with this...
Provided by TSO
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White Papers
Integrating Six Sigma and ITIL for Continual Service Improvement
Jul 2009
The introduction of formal ITIL processes into an organization can be, and normally is, a very time-consuming, expensive and sometimes organizationally exhausting task. Many organizations, upon...
Provided by TSO
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White Papers
Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit
Oct 2009
This management briefing is the result of a joint study initiated by the UK's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best...
Provided by IT Governance Institute
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White Papers
ITIL V3 and ISO/IEC 20000
Mar 2008
This paper outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it...
Provided by TSO
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White Papers
ITIL in a Recession
May 2009
As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL service management? ITIL certainly enables better investment analysis and...
Provided by TSO
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White Papers
Everything You Wanted to Know About ITIL in Less Than One Thousand Words!
Oct 2007
Primarily, ITIL provides international best practice guidance in IT Service Management. However, ITIL offers more than just guidance; it underpins the foundations of ISO/IEC 20000 (Service...
Provided by TSO
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White Papers
Microsoft Online Services Business Value
Jun 2009
This white paper describes the value of world-class, on-demand services that are provided by an industry leader, includes example cost savings for a typical deployment, and provides information...
Provided by Microsoft
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White Papers
ECM: Tips for Managing Change Effectively
Nov 2009
Change management planning revolves around a specific, well-defined, measurable, realistic, and achievable project. Managing change starts at the beginning - during the planning stage - and runs...
Provided by Optical Image Technology
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White Papers
Volume Activation Technical Reference Guide
Jul 2009
This reference guide is for information technology (IT) implementers whose organizations are planning deployments of Volume Activation versions of the Windows® 7 and Windows Server® 2008 R2...
Provided by Microsoft
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White Papers
Empowering ITIL Success With WhatsUp Gold
Oct 2009
WhatsUp Gold provides cross-silo application and infrastructure support, a rich set of monitoring methods, and single console coverage across multiple management domains. These capabilities make...
Provided by Ipswitch
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Webcasts
Increase Productivity and Information Availability with ESB Messaging & Enrichment and Industry Connectivity
Dec 2009
Learn how Mayo Clinic improved information availability and improved productivity Mayo Clinic, an internationally renowned group medical practice has embarked on a project to integrate...
Provided by IBM
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Case Studies
Offshore Oil Engineering Increases Overseas Project Orders by 233%, Saves Tens of Millions in Costs
Nov 2009
Offshore Oil Engineering Co., Ltd. wanted to shorten construction duration while ensuring all project specifications are fulfilled and adopt internationally accepted project management practices...
Provided by Oracle
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Case Studies
NHS Connecting for Health Transforms Management of Patient Data to Optimize Quality of Service Delivery
Nov 2009
NHS Connecting for Health wanted to build a planning and management architecture for the National Programme for IT (NPfIT), a US$21.05 billion (GB£12.7 billion) multiproject initiative to...
Provided by Oracle
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Whitepapers
Guide to cost optimization: 4 ways to gain operational advantage
Dec 2009
In today's economic environment, companies everywhere seek to reduce the cost of operations. Did you know that organizations today spend up to 80 percent of the IT budgets supporting day-to-day...
Provided by Hewlett-Packard (HP)
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Webcasts
Optimize Your IT Costs with Automation
Dec 2009
Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where do...
Provided by CA
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Webcasts
HP Software-as-a-Service (SaaS): Getting Business Results Faster At a Lower Cost
Dec 2009
If you're like most companies, your IT budgets are being tightened while your organization is faced with pressure from the business to obtain quicker value from your investments. HP SaaS allows...
Provided by Hewlett-Packard (HP)
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Webcasts
Three things you may not know about HP SiteScope
Aug 2009
HP SiteScope is an agentless monitoring solution designed to ensure the availability and performance of distributed IT infrastructures-for example, servers, operating systems, network devices,...
Provided by Hewlett-Packard (HP)
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White Papers
ITIL Best Practices for IT and Business Alignment
Feb 2005
Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service...
Provided by Mercury Interactive
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Webcasts
TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 1 of 5): Service Strategy Phase (Level 200)
Dec 2009
The presenter of this webcast navigates the Information Technology Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provide an introduction and practical guidance...
Provided by Microsoft
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Whitepapers
Business Analytics and Optimization for the Intelligent Enterprise
Jan 2010
IBM Global Business Services, through the IBM Institute for Business Value, develops fact-based strategic insights for senior executives around critical public and private sector issues. This...
Provided by IBM Corp.
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White Papers
Automated, Integrated IT Operations Improve Efficiency and Deliver Cost Savings
Jan 2010
Tight budgets and increasingly complex IT environments mean that IT operations teams must operate as efficiently as possible in order to keep the business running and end users satisfied. IDC...
Provided by Kaseya International
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White Papers
The Case for Automation
Jan 2010
Automating routine IT tasks seems to make sense from the financial and operational perspectives, but for many companies, questions arise when it comes to implementation: How easy is it to switch...
Provided by Kaseya International
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White Papers
SMART, Modular, Cost-Effective Steps to Workload Automation
Aug 2008
Companies running legacy job scheduling products suffer from higher costs, inefficient use of resources, and greater IT complexity, according to independent analyst firm Enterprise Management...
Provided by BMC Software
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White Papers
IT Automation: Going Beyond the Obvious to Find Real Cost Savings
Jul 2009
This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn...
Provided by BMC Software
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Whitepapers
"Inside the Midmarket: A 2009 Perspective An environment like no other"
Jul 2009
When you're determining IT priorities, it helps to know what businesses like yours are doing. With the "Inside the Midmarket: A 2009 Perspective" trend study results, you'll learn how midmarket...
Provided by IBM
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Whitepapers
Driving Productivity through Smarter Sourcing
Jan 2009
Driven by the need for flexibility and speed in application delivery, many companies turn to outsourcing to reduce costs. But those margins are shrinking as wages rise around the world. The time...
Provided by IBM
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White Papers
IT Modernization: The Choice for Change
Jul 2008
With IT Modernization firmly on the research and conference agendas of industry analysts this year, it is time to look more closely at the issues being highlighted by some of the major...
Provided by Micro Focus
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White Papers
Introducing a Capacity Management Maturity Model
Jan 2010
The recent adoption of virtualization technologies lowers the amount of hardware required and reduces power consumption to some extent. But it also raises management complexity since there is no...
Provided by TeamQuest
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White Papers
ITIL Version 3 and TeamQuest
Jun 2009
Although V2 was quite successful, there were a number of gaps and the focus was still more technological than business in nature. Many ITIL practitioners and contributors felt that although the...
Provided by TeamQuest
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White Papers
Capacity Management Reporting at Merrill Lynch
May 2008
It isn't easy monitoring a distributed environment. If server growth is left unchecked, that data center space fills up rapidly. Support for different platforms and operating systems turns...
Provided by TeamQuest
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Case Studies
TechTeam Global Uses Integrated IT Management to Improve and Expand Customer Services
Mar 2009
During the next three years, TechTeam has set a goal of growing its global business by deepening existing customer relationships and expanding into remote infrastructure, identity and access...
Provided by CA
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Case Studies
Sony Life Improves Business Agility With Centralised Management of Mainframe Software Assets
Sep 2009
The company's mainframe processes insurance premiums and payments for 4.4 million customers every month. To ensure the software underpinning these transactions is up-to-date, Sony Life must be...
Provided by CA
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Webcasts
ITIL Version 3 in the World of Web 2.0
Jan 2010
The Information Technology Infrastructure Library (ITIL) is a best practice framework - providing technology neutral concepts techniques checklists and procedures for managing IT environments....
Provided by Sun Microsystems
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Case Studies
State of Colorado Improves the Quality of Human Services With Efficient IT Management
Jul 2009
Any problems with the department's IT infrastructure would cripple its ability to provide high-quality services to Colorado's citizens. To ensure its IT systems meet the needs of both state and...
Provided by CA
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Case Studies
Generali France Improves Competitive Advantage by Keeping 1,000 Projects on Track With CA Clarity PPM
Jan 2009
To strengthen its competitive position, Generali France embarked on a complex business transformation. To manage the projects and resources associated not only with this transformation but also...
Provided by CA
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Case Studies
Debenhams Reduces Operating Costs With ITIL Best Practice and CA Service Desk Manager
Apr 2009
To maximise sales, Debenhams needs to ensure that any issues with the IT systems used in its stores and distribution centres are resolved quickly. These issues are handled by the company's IT...
Provided by CA
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Case Studies
University of Technology, Sydney Reduces Costs and Improves Services for 32,000 Students With CA Service Desk
Aug 2009
UTS is under pressure to provide exceptional IT resources to its students and staff. This requires highly available systems and responsive IT services. To maintain quality of service while...
Provided by CA
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Case Studies
Home Hardware Provides More Than 1,000 Stores With Faster Access to New IT Solutions Using CA Clarity PPM
Jul 2009
Technology is fundamental to the company's supply chain and maximizing the profitability of its stores. To ensure new IT systems can be implemented quickly, Home Hardware must be able to manage...
Provided by CA
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Case Studies
RIRDC Improves Efficiency and Results of 450 Research and Development Projects Each Year With CA Clarity PPM
Mar 2009
The organization needs to manage the daily progress of up to 450 research projects as well as an annual influx of up to 800 grant applications. RIRDC's existing project management system was...
Provided by CA
