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White Papers
Enabling Effective Change Management With an Integrated Change Control Mechanism
Mar 2009
Altering IT systems is a key capability enterprises must possess if they wish to effectively keep pace with an evolving business landscape. Managing this process with the help of a comprehensive,...
Provided by CA
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White Papers
Infrastructure Performance Management Empowers You and Your Company
Apr 2008
In addition, good Infrastructure Performance Management (IPM) practices improve by almost 30 percent the likelihood that performance problems will be discovered by management systems rather than...
Provided by NetForecast
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White Papers
Myths of the Configuration Management Data Base (CMDB)
Apr 2009
There are many things to consider when implementing a CMDB. The 13 myths described in this white paper, along with the variations described for each, have proven over time to impede the efforts of...
Provided by CA
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White Papers
The Value of Standards-based CMDB Federation
Apr 2009
SACM and CMS help an enterprise implement an overall strategy that aligns business and IT services accurately, with a minimum of resource investment, but to achieve those goals, a range of data...
Provided by CA
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White Papers
Legacy Tools: Not Built for Today's Helpdesk
Jan 2009
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee...
Provided by LogMeIn
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Case Studies
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
Jul 2009
ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process...
Provided by Hewlett-Packard (HP)
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Case Studies
New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
Apr 2009
InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hosted voice and data services via its quality, end-to-end Internet Protocol...
Provided by Hewlett-Packard (HP)
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Case Studies
New HP ITSM Software Supports Business Change at South African Telecommunications Giant
Mar 2009
Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network...
Provided by Hewlett-Packard (HP)
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Case Studies
HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines
Jul 2009
Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes...
Provided by Hewlett-Packard (HP)
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Case Studies
HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability
Jul 2009
Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff. Equally important is the technology Carlson provides to business...
Provided by Hewlett-Packard (HP)
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Case Studies
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
May 2008
BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided...
Provided by Hewlett-Packard (HP)
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Case Studies
Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
Apr 2009
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...
Provided by Hewlett-Packard (HP)
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White Papers
Novell myCMDB Solution Overview
Mar 2009
The value of a Configuration Management Database (CMDB) is commonly accepted across a wide spectrum of IT professionals today, especially as a vehicle to lower the risk of outages caused by...
Provided by Novell
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White Papers
Novell ZENworks Configuration Management SP2: Key Strengths and Features
May 2009
Over the last decade, Novell ZENworks has developed a reputation as one of the industry's most complete and capable solutions for centrally configuring and managing endpoints in complex and...
Provided by Novell
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Whitepapers
A Three-Step Framework for Increasing ROI, Reducing Risk, and Lowering Costs by Automating IT Change Management
Jun 2009
This white paper outlines the processes and tools organization needs to address the challenge of change chaos and evolve beyond ITIL-based change management to change automation. It will...
Provided by Hewlett-Packard (HP)
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Case Studies
Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
Apr 2009
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...
Provided by Hewlett-Packard (HP)
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Whitepapers
Branch Office Modernization Best Practices using the Microsoft Core Infrastructure Optimization Model
Jun 2009
For large organizations whose IT infrastructure includes supporting branch offices or sites, ensuring that the branch infrastructure is optimized can be a key factor in organizational success....
Provided by Microsoft
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Case Studies
Strangers (or Customers) Share Their Experience with IBM Service Management
Sep 2009
IBM Service Management provides smarter solutions to design, build and manage a dynamic infrastructure that enables you to improve service, reduce cost and manage risk, while managing and...
Provided by IBM
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White Papers
Change Management and the Workforce
Jan 2009
The purpose of this paper is to provide context and insight relating to the topic of organizational change. It is their hope that this paper provides one with the background and perspective one...
Provided by Performance Management Group
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White Papers
Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications
Nov 2008
As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the benefits of the...
Provided by Oracle
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White Papers
Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2
Sep 2009
There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and increasing...
Provided by Dell
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Case Studies
MetroPower Achieves 100% Profitability on New Projects With Integrated Project Management Software
Aug 2009
MetroPower, Inc. wanted to replace paper-based project management processes with an automated solution and ensure that the company has 'Zero losers' - engineering projects that lose money - and...
Provided by Oracle
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White Papers
Dynamic Data Center Compliance With Tripwire and Microsoft
Jun 2009
Compliance is a reality, but IT Operations does not need to become a security expert to monitor the health of their IT infrastructure in real-time. With the Tripwire Compliance Management Pack for...
Provided by Tripwire
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White Papers
Intel Premier IT Magazine
Oct 2009
Access bottom line best practices from Intel IT for your client fleet in the Intel Premier IT magazine
Provided by Intel
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White Papers
From Trust to Process: Closing the Risk Gap in Privileged Access Control
Oct 2009
In this whitepaper, Enterprise Management Associates (EMA) examines this critical issue in IT security administration in light of the BeyondTrust approach to helping businesses move from a...
Provided by BeyondTrust
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Case Studies
Tripwire Security Case Study: Aria System
Sep 2009
Aria Systems is the leading provider of subscription billing solutions and offers the only "Monetization Platform" encompassing the full spectrum of Billing and Customer Lifecycle Management...
Provided by Tripwire
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Case Studies
CARFAX Drives IT Success With Tripwire Enterprise
Jul 2009
CARFAX started with a vision: to be the leading source of vehicle history information for buyers and sellers of used cars. The challenge was to prevent rogue changes from disrupting system...
Provided by Tripwire
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Case Studies
Pulte Mortgage Builds a Strong IT Foundation With Tripwire Enterprise
Sep 2009
Pulte Mortgage, LLC has been helping homebuyers turn their dreams of owning a home into reality for over 33 years. The challenge was to satisfy change control demands of SOX regulations, to...
Provided by Tripwire
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White Papers
ITIL That Fits Your Business
Aug 2009
A significant percentage of ITIL implementations are simply never completed, after months of training, certification tests, and effort, while it is also common to find that an ITIL implementation...
Provided by EnterpriseWizard
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White Papers
The Benefits of Change Management
Sep 2009
Implementing a change management system can have many benefits, particularly in terms of improving efficiency and reducing outages and downtime. It also provides a useful audit trail that can save...
Provided by EnterpriseWizard
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Whitepapers
Flexible IT contains costs, boosts efficiency
Oct 2009
Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less....
Provided by IBM
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White Papers
Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB
May 2009
While always an important part of the enterprise, these days IT is the very hub of business. And with that higher profile come greater responsibility and accountability. In order to make astute...
Provided by Aldon
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White Papers
Information Technology Infrastructure Library (ITIL) Statement of Ability
Feb 2008
The delivery of services is shifting the purpose and agenda for IT as the business demands it plays a more expansive role in the organisation. It's time for IT to come out of the back office and...
Provided by Emereo Solutions
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White Papers
Automating ITIL v3 Event Management With IT Process Automation: Improving Quality While Reducing Expense
Nov 2008
IT organizations around the world are improving their IT operations capabilities by implementing the Incident and Problem Management processes from the IT Infrastructure Library (ITIL). Yet while...
Provided by Enterprise Management Associates
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White Papers
Customer Case Study: A L Filters
Nov 2009
Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and...
Provided by Dell EqualLogic
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White Papers
Achieving a Best-Practice Service Desk From Desktop to Data Center
Oct 2007
IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a...
Provided by LANDesk Software
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White Papers
ITIL: Theory Into Practice
Feb 2009
It is testimony to the complexity of today's technology systems that even one of the most widely-used frameworks for simplifying and standardizing IT management is, in itself, a daunting piece of...
Provided by Avocent
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White Papers
Integrating Six Sigma and ITIL for Continual Service Improvement
Jul 2009
The introduction of formal ITIL processes into an organization can be, and normally is, a very time-consuming, expensive and sometimes organizationally exhausting task. Many organizations, upon...
Provided by TSO
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White Papers
Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit
Oct 2009
This management briefing is the result of a joint study initiated by the UK's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best...
Provided by IT Governance Institute
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White Papers
ITIL V3 and ISO/IEC 20000
Mar 2008
This paper outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it...
Provided by TSO
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Webcasts
The Register Webcast - Thinking about moving to service delivery?
Jan 2011
Thinking about moving to service delivery? Published: 1 Jan 2011 For years, most organizations have been managing the components of IT, with a primary focus on the performance and availability of...
Provided by CA
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White Papers
White Paper: Five Keys to a Successful Identity & Access Management Implementation
Mar 2011
Using these five best practices to guide an IAM implementation brings numerous benefits. For one, the phased approach enables you to quickly realize value from your investment, rather than waiting...
Provided by CA
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White Papers
CA Solution Brief: Content Aware Identity and Access Management
Mar 2011
CA Content-Aware Identity and Access Management (IAM) solutions enable you to control user identities, access, and information use. You can achieve more effective compliance, reduce IT risk, and...
Provided by CA
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White Papers
Integrated System Management and Support
Feb 2011
In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos, with different...
Provided by Oracle
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White Papers
IT Value Transformation Roadmap - Cloud Strategy Brief
Feb 2011
IT organizations are perceived by the business in one of two ways - either as a cost center or a center of strategic value. Research has identified a common pattern of activity across...
Provided by VMware
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White Papers
ITIL-Based IT Service Management Applied in Telecom Business Operation and Maintenance System
Dec 2009
Nowadays telecom operators have been aware of the significance of the telecommunications business Operation Management System, and have started to build an electronic operation and maintenance...
Provided by Academy Publisher
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White Papers
EMA: Data Center Management
Jun 2010
Enterprise Management Associates (EMA) devotes considerable time to discussing current and desired IT management technologies with CIOs and other IT operations personnel. This paper focuses on...
Provided by Cisco Systems
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White Papers
Closed Loop Performance Management: Closing the Gap between Strategy & Execution
Feb 2011
Formal performance-management (PM) methodologies and solutions can give organizations the discipline to prosper during difficult economic times while providing the flexibility to pursue...
Provided by SAP
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White Papers
SaaS + ITIL + Service Desk = Scalable Success
Sep 2008
The paradigms surrounding the Service Desk, the technology that supports it and service desk management are changing due to the evolution of the technologies and practices surrounding them. The...
Provided by InteQ
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White Papers
When Reality Hits ITIL-Implementations
Jan 2011
Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes...
Provided by ManageEngine
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Case Studies
Transforming IT Service Management to Support Business Agility, Innovation, and Risk Taking
Jun 2008
Bayview Financial Holdings, L.P. is one of those leaders. One of Bayview's basic tenets is to "Foresee change, and adapt quickly." Innovating, taking risks, and sharing ideas to improve the...
Provided by BMC Software
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Case Studies
Baker Tilly Maximizes the Time Spent on Fee-Earning Activities With CA EITM Solutions
Nov 2010
Baker Tilly is a leading firm of accountants and business advisors that specialises in providing a range of integrated services such as audit, accountancy, taxation, VAT and management...
Provided by CA
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Case Studies
Manpower Reduces Costs by 15 Percent With Intelligent IT Support Services
Oct 2010
Manpower provides innovative workforce solutions for 400,000 clients in 82 countries. Its services include permanent, temporary and contract recruitment, employee assessment and selection,...
Provided by CA
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Case Studies
TechTeam Global Uses Enterprise IT Management to Improve and Expand IT Services to Customers
Mar 2009
TechTeam Global is a leading global IT outsourcing firm providing customer with multilingual service desk, desktop management, and specialized IT solution support. During the next three years,...
Provided by CA
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Case Studies
University of Technology, Sydney Reduces Costs and Improves Services for 32,000 Students With CA Service Desk Manager
Aug 2009
The University of Technology, Sydney (UTS) is a dynamic and cosmopolitan university with three main campuses and has 32,000 students. UTS is under pressure to provide exceptional IT resources to...
Provided by CA
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Webcasts
IT Service Management: Reality, Practicality and Evolution
Dec 2010
In IT Service Management, progress is usually driven by changes in technology. However, expectations, business requirements and economics now play a greater role as organizations truly assess...
Provided by BMC Software
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White Papers
Validating the Business Benefits of Integrated Systems Management : The LANDesk Software Customer Experience
Sep 2008
IT organizations want to provide high-quality, low-cost technology services to business units as part of their basic mission; however, software complexity, manpower changes, mergers and...
Provided by IDG (International Data Group)
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Podcasts
TechNet Radio: Microsoft Services and IT Service Management: MOF Vs. ITIL
Dec 2010
In this podcast the speakers describes the differences between the Microsoft Operations Framework and ITIL and how it can benefit IT Pros and their organizations better their processes and...
Provided by Microsoft
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Whitepapers
White paper: The CIO Perspective; To Be Great at IT, You Must Be Great at BPM
Dec 2010
From the Board level on down, IT is being pushed to deliver "more for less." This is the major mandate for IT leadership. I call it "FBC - Faster, Better, Cheaper." BPM is a construction tool -...
Provided by IBM
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Whitepapers
IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes
Aug 2010
Best practice processes provide descriptive, high level guidelines rather than prescriptive, precise process model definitions. They are meant to be followed by people and may be adapted and...
Provided by Hewlett-Packard (HP)
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Whitepapers
IBM's Tivoli Foundations Deliver Versatile Service Management Solutions Optimized for Mid-Tier Environments
Oct 2010
While most of the management marketplace has targeted high-end enterprises seeking scalability and breadth of functionality in the management of critical IT services, smaller and mid-tier...
Provided by IBM
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Whitepapers
A Framework for Modeling and Enabling Reuse of Best Practice IT Processes
Sep 2010
Best practices frameworks such as ITIL provide a generic description of best practice processes that are intended to be followed by people. These processes are refined into more concrete steps...
Provided by Hewlett-Packard (HP)
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White Papers
Application-Aware Performance Management
Sep 2010
Application awareness is now an essential component of any network performance management solution. Learn how the leading solutions for application-aware network performance management stack up...
Provided by Riverbed
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White Papers
Advanced Uses of Oracle Enterprise Manager 11g
Sep 2010
In today's business environment, many organizations depend on IT to deliver always-on systems and mission-critical services. But behind the scenes, IT organizations are coping with more and more...
Provided by Oracle
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Whitepapers - Video
Business Driven IT Management
Oct 2010
Watch this video whiteboard to learn how a comprehensive enterprise management approach can increase business agility and IT efficiency with integrated IT management and support processes, all...
Provided by Oracle
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Whitepapers
Five Challenges To ITIL Best Practices Adoption
Sep 2010
ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter...
Provided by Global Knowledge
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White Papers
Get Direct Insight into Intel IT's Best Practices
Oct 2010
The IT@Intel program connects IT professionals around the world with their IT peers inside our organization - sharing lessons learned, methods and strategies. Our goal is simple: Share the Intel...
Provided by Intel
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White Papers
Oracle Grid Engine - Enhance
Oct 2010
Today's global business environment is rife with challenges as companies strive to meet increasingly stiff requirements from customers, partners, and regulatory agencies while operating under...
Provided by Oracle
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Whitepapers
Getronics reduces time to market from as long as four weeks to a few hours with IBM software
Sep 2010
Getronics, a computer service company, needed to decrease the amount of time it took to build new hosted services for their clients. Getronics' new Utility Hosting service is built on a dynamic...
Provided by IBM
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Case Studies
Cherwell Software Case Study: Remedy Replacement
Mar 2009
The university's experience with other incident tracking applications, including Remedy, was varied. There were "Inherent Flaws" with the applications - from aesthetics to design and workflow none...
Provided by Cherwell Software
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Case Studies
How a Revitalized Service Desk Increased the Strategic Value of IT at Ent Federal Credit Union
Feb 2010
ENT is Colorado's largest credit union, providing a hill range of financial solutions for over l97OOO members. The IT management and staff faced: inflexible legacy systems that were costly to...
Provided by Cherwell Software
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Case Studies
Establishing Application Maintenance Services (AMS) to Manage Global Operations for a Leading Entertainment Software Company
May 2010
The client, a pioneer in the home computer gaming industry, is one of the three biggest interactive entertainment software companies in the world. The client wanted local IT centers for each...
Provided by Satyam Computer Services
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Case Studies
Case Study: Qwest Uses Process Simulation to Move at the Speed of Business Change
Apr 2008
Qwest, a telecommunications company located in North America, provides voice, video, and data services to residential, SMB, and enterprise-level customers. Its provisioning operations were...
Provided by Forrester Research
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White Papers
The Rise of Service Level Management in ITIL V3
Feb 2010
Never lose sight of the importance that Service Level Management brings to both the Business and IT. SL M is the liaison between the business and IT and provides ongoing communication and updates...
Provided by CA
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Case Studies
Siemens Achieves Continuous Improvement Through Six Sigma, ITIL With VMware VCenter Configuration Manager
Jun 2010
Siemens IT Solutions and Services, Inc. is an internationally leading provider of IT solutions and services. Siemens IT Solutions and Services, in its ongoing efforts to optimize processes, sought...
Provided by VMware
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Case Studies
Migrating From HP to Assyst by Axios Systems: Axios Systems Gives Leaf a Safe Passage to ITIL
May 2009
Leaf has enjoyed sweet success in the sugar confectionary industry for more than 100 years. Leaf needed to consolidate six individual data centers. To help manage its IT in a more efficient...
Provided by Axios Systems
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Case Studies
NNIT Uses VMware vCenter Configuration Manager to Shrink Man-Hours for Regulatory Compliance & Achieve ITIL Standards
Jun 2010
NNIT offers consulting, development, implementation and outsourcing IT services for the largest private companies and public sector organizations. To accelerate best practice approaches for IT...
Provided by VMware
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White Papers
Benefits of an ITIL Help Desk in the Cloud: A New ITIL Solution for Small-to-Medium Businesses
May 2010
Smaller IT organizations, such as those serving Small-to-Medium Businesses (SMBs) and departments within larger organizations must deliver world-class service on a small company budget. With...
Provided by BMC Software
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White Papers
ITIL Heroes' Handbook: ITIL for Those Who Don't Have the Time
May 2008
ITIL was meant for businesses of all sizes small, medium, and large. Today, ITIL is not given a fair chance in SMB market place, mostly dismissed for being complicated and expensive. The ITIL...
Provided by Zoho
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Whitepapers
Asset Management in the Utilities Industry
Aug 2010
This paper reviews the trends and issues facing the utilities industry. It also discusses why and how asset and service management offers solutions for addressing these and other critical issues...
Provided by IBM
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Case Studies
BASF IT Services Supports 60,000 Users Across the World With CA Service Desk Manager
Oct 2009
With such a large user base and diverse infrastructure to support, BASF IT Services faces a massive service management challenge. The company handles 55,000 incidents, 12,000 changes and 15,000...
Provided by CA
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Case Studies
Australian Maritime Safety Authority Safeguards Its Response to Distress Calls With Improved It Service Desk Performance
Nov 2009
To provide a rapid response to distress calls, the authority needs 24x7 access to its search and rescue systems and shipping data. At the same time as maintaining high levels of system...
Provided by CA
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Case Studies
Saipem Creates a Strategic Project Management Solution With CA Clarity PPM
Sep 2009
The increasing complexity of Saipem's work and the company's expanding geographical reach require sophisticated project management. Saipem management therefore needed a way to manage the project...
Provided by CA
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Case Studies
Swedish Council Maximises Budgets and Improves Public Services With Automated and Integrated It Management
Dec 2009
To ensure the region's 300-plus healthcare facilities receive high-quality and cost-effective IT services, VGR has consolidated its IT operations. With 45,000 workstations, 1,800 servers and...
Provided by CA
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Case Studies
TechnoMania Boosts Customer Satisfaction With Streamlined Support Services
Jan 2008
Customer satisfaction is a top priority for Lebanese IT distribution and services company TechnoMania. To facilitate its ambitious growth plans, TechnoMania needs to ensure the quality and speed...
Provided by CA
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Case Studies
Rolta Aligns Its Skills and Resources to Better Meet Market Demand With CA Clarity PPM
Feb 2009
To ensure it has the highly skilled staff it needs to deliver client projects, Rolta needs comprehensive visibility of market trends and the internal resources that are available. With disparate...
Provided by CA
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Case Studies
BMC Software Case Study: Telstra Australia
Dec 2009
A transformational strategy has sharpened Telstra's customer focus. Getting there required a major overhaul, much of it involving IT systems and their top-to-bottom synchronization. Consolidation...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Lennox International
Oct 2008
Lennox International wanted to keep revenue-generating manufacturing infrastructure running across a dozen distributed plants by without increasing IT support costs. As a solution Lennox...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Holcim (US) Inc.
Oct 2008
Holcim (US) Inc. is a leading cement manufacturer and a subsidiary of Holcim Ltd., a Global 2000 company with 90,000 employees in 70 countries and $23.8 billion in 2007 sales. Holcim (US) Inc....
Provided by BMC Software
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Case Studies
BMC Software Case Study: University of Miami Health Systems
Jun 2009
The University of Miami's Medical Information Technology (Medical IT) group struggled with its former helpdesk system, which was not designed around an ITIL framework and had limited customization...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Jackson Health Systems
Jul 2009
JHS wanted to enhance efficiency through automation, implement best practices centered around IT Service Management and ITIL, "Go green" by reducing the paper required to process service requests...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Orange Business Services
Dec 2009
Orange Business Services' aim was to replace these fractured systems with one unified and group-wide solution to meet the needs of a succession of subsidiaries of parent company France Telecom and...
Provided by BMC Software
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Case Studies
BMC Software Case Study: GAVI
Jun 2008
Until recently, GAVI was using a mixture of different tools for performance management and capacity planning on these z/OS host systems. There was a long and successful history in using BMC...
Provided by BMC Software
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Webcasts
Success Story: Sisters of Mercy Health
Feb 2010
IBM Service Management solutions facilitate a business process transformation that fosters a culture of productivity and continuous improvement. Learn how the Sisters of Mercy implemented changes...
Provided by IBM
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White Papers
Enterprise Performance Management - The Japanese State of the Art
Jan 2010
What can companies do to improve enterprise management systems? What are the critical success factors? Learn about the impact of enterprise performance management and why businesses are finding it...
Provided by Oracle
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White Papers
Managing for Profitability in Europe
Jan 2010
When managing for profitability, companies depend especially on access to good information on the internal aspects of financial and operating performance in order to allocate resources wisely. Our...
Provided by Oracle
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Downloads
Software Trial: AdminStudio® Migrates MSIs to Windows® 7 and App-V® Fast
Feb 2010
AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with deployment solutions like SCCM, ZENworks, and LANDesk. AdminStudio also provides tools to...
Provided by Flexera Software
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Webcasts
ITIL Gain without the Pain: A Pragmatic Approach to Getting Started with ITIL
Jan 2010
Join leading analyst firm EMA and KACE in this hour long webcast to learn how a practical, targeted implementation of ITIL best practices can quickly and cost-effectively deliver the benefits of...
Provided by KACE
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Webcasts
Cutting Cost, Complexity and Risk with Endpoint Management Solutions IDC and Novell
Feb 2010
Novell webcast featuring IDC: In tough economic times it is more important than ever to make sure your IT department is working for you and not the other way around. Moderator Stephanie Wiegel...
Provided by Novell
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Whitepapers
Choosing the Right Configuration Management Solution for Your Enterprise
Feb 2010
Finding the best possible approach to configuration management will have a major long-term impact on your IT organization. Here's how Novell ZENworks Configuration Management can help you boost IT...
Provided by Novell
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White Papers
Tripwire Log Center: Next Generation Log and Event Management
Feb 2010
Tripwire Log Center, a complete log and event management solution, offers sophisticated security event analysis and ultra-efficient log management. With Tripwire Log Center, you can query and...
Provided by Tripwire
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White Papers
Achieving NERC Compliance Through Tripwire IT Security and Compliance Automation Solutions
Feb 2010
IT organizations in every sector of the energy industry face routine pressure to comply with the requirements of NERC standards, but must do so with limited staff and decreasing budgets. Read this...
Provided by Tripwire
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White Papers
Reduce IT Cost by Simplifying and Improving Data Center Operations Management
Jan 2009
IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
Provided by BMC Software
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White Papers
EMA Radar Report: Which Workload Automation Vendors are Best?
Jan 2009
Read how Enterprise Management Associates evaluates the workload automation offerings of BMC, CA, IBM, ASG, and several others. Hint: the report concludes, "BMC has the strongest product overall,...
Provided by BMC Software
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White Papers
Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
Oct 2005
Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable...
Provided by BMC Software
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Webcasts
ITIL's the Business Perspective
Nov 2005
ITIL released a book entitled Business Perspective: The View on Delivering Services to the Business. This webcast reviews the key elements and messages from the book, and explains how BMC Software...
Provided by BMC Software
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White Papers
Problem Management - Key Best Practices
Jun 2005
The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best practices are applied; such as...
Provided by NetworkD
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Webcasts
TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 2 of 5): The Service Design Phase (Level 200)
Jan 2010
The presenter of this webcast series navigates the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provides an introduction and practical guidance for the...
Provided by Microsoft
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Case Studies
Reshape the Model of Success and Accelerate the Take-Off of Business
Sep 2009
COSCONET (Beijing) Co., Ltd. (hereinafter referred to as "COSCONET (Beijing)") is a joint venture between COSCO Group and COSCO Network Limited. Help COSCONET (Beijing) further establish IT...
Provided by Hewlett-Packard (HP)
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Webcasts
What's New in Remedy ITSM 6.0
Jan 2006
In this webcast, you will discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and...
Provided by BMC Software
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Case Studies
With HP Software, Audits Required for Compliance, Competitiveness, Take Minutes Instead of Hours; Efficiency, Visibility Dramatically Improved
Jan 2010
It's no surprise that a company like FICO would strive to manage its business technology intelligently. Known to consumers for its leading credit scoring service, FICO is also a world-class...
Provided by Hewlett-Packard (HP)
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Case Studies
Standardizing Help Desk Incident Management Reduces Costs by Over $4,000 Per Month, Slashes Time to Resolution, Improves Clinician Support
Jan 2010
Vancouver Coastal Health (VCH), one of British Columbia's six regional health authorities, was formed in 2001 by consolidating some 50 different healthcare systems in British Columbia. Vancouver...
Provided by Hewlett-Packard (HP)
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Case Studies
Department Saves Millions in One of the World's Largest Modernizations
Sep 2009
This European government department promotes opportunity and independence for all through modern, customer-focused welfare services that help people achieve their potential through employment,...
Provided by Hewlett-Packard (HP)
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White Papers
Seven Ways ITIL Can Help You in an Economic Downturn
Dec 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of...
Provided by BMC Software
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White Papers
Service Desk Consolidation Insight
Dec 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds...
Provided by BMC Software
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White Papers
Crossing the Chasm Between the Service Desk and Operations
Jun 2008
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and...
Provided by BMC Software
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White Papers
Ride the Express Lane in the Journey to Speed ITIL® Adoption
Jun 2008
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely...
Provided by BMC Software
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White Papers
Understanding ITIL® Service Portfolio Management: An approach for implementing effective service lifecycle management
Jun 2008
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements...
Provided by BMC Software
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White Papers
ITIL®, the CMS, and You
Dec 2009
What exactly is a configuration management system (CMS)? While the CMS is not a new concept, it is given considerable focus in the IT Infrastructure Library® (ITIL) version 3.This white paper...
Provided by BMC Software
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White Papers
Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency
Dec 2009
Modernizing IT: Strategies for Improving Service and Reducing Costs. To meet business demands for higher levels of performance and availability - all while adding services and reducing costs - IT...
Provided by BMC Software
