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Case Studies
BMC Software Case Study: Lennox International
Oct 2008
Lennox International wanted to keep revenue-generating manufacturing infrastructure running across a dozen distributed plants by without increasing IT support costs. As a solution Lennox...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Holcim (US) Inc.
Oct 2008
Holcim (US) Inc. is a leading cement manufacturer and a subsidiary of Holcim Ltd., a Global 2000 company with 90,000 employees in 70 countries and $23.8 billion in 2007 sales. Holcim (US) Inc....
Provided by BMC Software
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Case Studies
BMC Software Case Study: University of Miami Health Systems
Jun 2009
The University of Miami's Medical Information Technology (Medical IT) group struggled with its former helpdesk system, which was not designed around an ITIL framework and had limited customization...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Jackson Health Systems
Jul 2009
JHS wanted to enhance efficiency through automation, implement best practices centered around IT Service Management and ITIL, "Go green" by reducing the paper required to process service requests...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Orange Business Services
Dec 2009
Orange Business Services' aim was to replace these fractured systems with one unified and group-wide solution to meet the needs of a succession of subsidiaries of parent company France Telecom and...
Provided by BMC Software
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Case Studies
BMC Software Case Study: GAVI
Jun 2008
Until recently, GAVI was using a mixture of different tools for performance management and capacity planning on these z/OS host systems. There was a long and successful history in using BMC...
Provided by BMC Software
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Webcasts
Success Story: Sisters of Mercy Health
Feb 2010
IBM Service Management solutions facilitate a business process transformation that fosters a culture of productivity and continuous improvement. Learn how the Sisters of Mercy implemented changes...
Provided by IBM
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White Papers
Enterprise Performance Management - The Japanese State of the Art
Jan 2010
What can companies do to improve enterprise management systems? What are the critical success factors? Learn about the impact of enterprise performance management and why businesses are finding it...
Provided by Oracle
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White Papers
Managing for Profitability in Europe
Jan 2010
When managing for profitability, companies depend especially on access to good information on the internal aspects of financial and operating performance in order to allocate resources wisely. Our...
Provided by Oracle
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Downloads
Software Trial: AdminStudio® Migrates MSIs to Windows® 7 and App-V® Fast
Feb 2010
AdminStudio® allows IT to quickly prepare reliable virtual and MSI packages for error-free rollout with deployment solutions like SCCM, ZENworks, and LANDesk. AdminStudio also provides tools to...
Provided by Flexera Software
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Webcasts
ITIL Gain without the Pain: A Pragmatic Approach to Getting Started with ITIL
Jan 2010
Join leading analyst firm EMA and KACE in this hour long webcast to learn how a practical, targeted implementation of ITIL best practices can quickly and cost-effectively deliver the benefits of...
Provided by KACE
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Webcasts
Cutting Cost, Complexity and Risk with Endpoint Management Solutions IDC and Novell
Feb 2010
Novell webcast featuring IDC: In tough economic times it is more important than ever to make sure your IT department is working for you and not the other way around. Moderator Stephanie Wiegel...
Provided by Novell
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Whitepapers
Choosing the Right Configuration Management Solution for Your Enterprise
Feb 2010
Finding the best possible approach to configuration management will have a major long-term impact on your IT organization. Here's how Novell ZENworks Configuration Management can help you boost IT...
Provided by Novell
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White Papers
Tripwire Log Center: Next Generation Log and Event Management
Feb 2010
Tripwire Log Center, a complete log and event management solution, offers sophisticated security event analysis and ultra-efficient log management. With Tripwire Log Center, you can query and...
Provided by Tripwire
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White Papers
Achieving NERC Compliance Through Tripwire IT Security and Compliance Automation Solutions
Feb 2010
IT organizations in every sector of the energy industry face routine pressure to comply with the requirements of NERC standards, but must do so with limited staff and decreasing budgets. Read this...
Provided by Tripwire
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White Papers
Reduce IT Cost by Simplifying and Improving Data Center Operations Management
Jan 2009
IT workload automation results in average annual savings in staff costs alone of $750,000. Learn more about automating complex IT processes - read the white paper.
Provided by BMC Software
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White Papers
EMA Radar Report: Which Workload Automation Vendors are Best?
Jan 2009
Read how Enterprise Management Associates evaluates the workload automation offerings of BMC, CA, IBM, ASG, and several others. Hint: the report concludes, "BMC has the strongest product overall,...
Provided by BMC Software
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Webcasts
TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 2 of 5): The Service Design Phase (Level 200)
Jan 2010
The presenter of this webcast series navigates the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provides an introduction and practical guidance for the...
Provided by Microsoft
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Case Studies
Reshape the Model of Success and Accelerate the Take-Off of Business
Sep 2009
COSCONET (Beijing) Co., Ltd. (hereinafter referred to as "COSCONET (Beijing)") is a joint venture between COSCO Group and COSCO Network Limited. Help COSCONET (Beijing) further establish IT...
Provided by Hewlett-Packard (HP)
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Case Studies
With HP Software, Audits Required for Compliance, Competitiveness, Take Minutes Instead of Hours; Efficiency, Visibility Dramatically Improved
Jan 2010
It's no surprise that a company like FICO would strive to manage its business technology intelligently. Known to consumers for its leading credit scoring service, FICO is also a world-class...
Provided by Hewlett-Packard (HP)
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Case Studies
Standardizing Help Desk Incident Management Reduces Costs by Over $4,000 Per Month, Slashes Time to Resolution, Improves Clinician Support
Jan 2010
Vancouver Coastal Health (VCH), one of British Columbia's six regional health authorities, was formed in 2001 by consolidating some 50 different healthcare systems in British Columbia. Vancouver...
Provided by Hewlett-Packard (HP)
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Case Studies
Department Saves Millions in One of the World's Largest Modernizations
Sep 2009
This European government department promotes opportunity and independence for all through modern, customer-focused welfare services that help people achieve their potential through employment,...
Provided by Hewlett-Packard (HP)
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White Papers
Seven Ways ITIL Can Help You in an Economic Downturn
Dec 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of...
Provided by BMC Software
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White Papers
Service Desk Consolidation Insight
Dec 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds...
Provided by BMC Software
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White Papers
Crossing the Chasm Between the Service Desk and Operations
Jun 2008
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and...
Provided by BMC Software
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White Papers
Ride the Express Lane in the Journey to Speed ITIL® Adoption
Jun 2008
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely...
Provided by BMC Software
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White Papers
Understanding ITIL® Service Portfolio Management: An approach for implementing effective service lifecycle management
Jun 2008
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements...
Provided by BMC Software
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White Papers
ITIL®, the CMS, and You
Dec 2009
What exactly is a configuration management system (CMS)? While the CMS is not a new concept, it is given considerable focus in the IT Infrastructure Library® (ITIL) version 3.This white paper...
Provided by BMC Software
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White Papers
Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency
Dec 2009
Modernizing IT: Strategies for Improving Service and Reducing Costs. To meet business demands for higher levels of performance and availability - all while adding services and reducing costs - IT...
Provided by BMC Software
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Webcasts
Zions Bancorporation Customer Case Study
Oct 2009
Leading bank shares best practices, results of IT compliance implementation. Attend the webinar Zions Bancorporation is a leader in SBA lending, public finance advisory services, and...
Provided by BMC Software
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Webcasts
Virtual Lifecycle Management
Sep 2009
Overrun by virtual sprawl? Frustrated with the complexity of your virtual environment ? Struggling to balance agility with control? Join BMC and learn how IT organizations have addressed...
Provided by BMC Software
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Case Studies
BT Financial Group Adopts Business Service Management from BMC
Jan 2009
BT Financial Group's first experience with BMC solutions was with BMC Performance Manager. From there BT adopted a blend of event and service impact management systems in BMC Event Manager and BMC...
Provided by BMC Software
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White Papers
IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination
Feb 2006
Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. This executive level...
Provided by Borland Software
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White Papers
"Combating" Hostaphobia
Mar 2010
Get this free guide and learn what you can do to overcome hostaphobia and why hosted services can be beneficial to you and your business, allowing you to manage a more productive and efficient IT...
Provided by Apptix
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Webcasts
Understanding Federated CMDB's and How to Take Advantage of Real-Time, Automatic Discovery to Continuously Populate Them
Mar 2006
Both the value and promise of a Configuration Management Database (CMDB) are in having a dynamic and accurate picture of what one manages across the infrastructure, a cohesive and consistent way...
Provided by nLayers
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Webcasts
Change and Patch Management Audit Controls
Mar 2006
This webcast discusses how to effectively manage change while achieving and maintaining compliance.
Provided by Tripwire
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Webcasts
ITIL Best Practices Framework
Mar 2006
This webinar outlines the importance of operating under a "best practices" framework.
Provided by nLayers
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Webcasts
The IMPACT of ITIL, IT Service Management: A Best Practices Framework for Government Agencies
Mar 2006
IT is being challenged to run as a service to the business it supports. The challenge facing most IT shops is how to best leverage ITIL and implement these best practices given they are maxed out...
Provided by 1105 Media
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Webcasts
IT Service Management and Measurement Best Practices
Mar 2006
IT has never lacked for measurement. In fact, measurement is a key part of any IT Service Management initiative. However, most IT measures focus on technical metrics that remain a mystery to...
Provided by Forrester Research
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White Papers
ITIL Capacity Management Deep Dive
Nov 2005
ITIL is continuing to grow in acceptance in IT environments as a model for best practices. This paper provides a low level analysis of the ITIL capacity management discipline. The paper describes...
Provided by Computer Measurement Group (CMG)
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Case Studies
An Amicable Choice - Athene for UNIX Client/Server Performance Management
Jan 2010
Faced with the challenge of extending the use of a document imaging system to some two hundred and fifty users in a UNIX-based client/server environment, IS Team Manager at Scottish Amicable's...
Provided by Metron Technology
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Case Studies
Managing Healthcare Computing - Performance Management and System Prediction for Health Authorities
Jan 2010
Each time Family Heath Systems (FHS) receive a new project from the Department of Health, often a major database implementation, they had to reconfigure or upgrade the existing machines, or invest...
Provided by Metron Technology
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Case Studies
Capacity Planning at the Heart of One2One's Aggressive Growth
Jan 2010
The team at One2One is responsible for the day to day Capacity Management of all the company's Unix machines. These Unix machines handle the vast majority of all the company's other applications,...
Provided by Metron Technology
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Case Studies
Capacity Planning at Transco - Automation Is the Key
Jan 2010
Transco initially look at three primary resources each month: CPU utilization/queuing, memory utilization and I/O performance - although the particular metrics selected to do this vary according...
Provided by Metron Technology
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Case Studies
Taxing Issues in the USA
Jan 2010
THE Distributed Capacity Management Section (DCMS) is the group within the IRS responsible for this area of activity. According to DCMS, the greatest benefit of Athene is its modeling capability,...
Provided by Metron Technology
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Case Studies
Insuring the Present and the Future at Allianz
Jan 2010
Although Allianz is a long-standing user of Metron's Athene software, Roy Cawthra believes that the product is now more important than ever before. It is being used to provide regular capacity...
Provided by Metron Technology
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White Papers
Business-Driven IT Management
Jul 2010
It's a well-known fact that over 70% of an IT budget goes to "keeping the lights on" and a big part is the cost of managing your IT environment. Traditional IT management uses a wide variety of...
Provided by Oracle
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Whitepapers
Faster Problem Resolution with Efficient Remote Support Capabilities
Jul 2010
This three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
Provided by Citrix Online
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White Papers
TEC Paper (CIO) - How IT Can Help Companies Make Better, Faster Decision
Jul 2010
"IT management in small and medium companies can and must understand the information needs and language of their business colleagues. Additionally, Line-of-business managers can and must see IT...
Provided by SAP
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White Papers
Mis-Configured Systems Steal Productivity and IT Budget
Jan 2010
This paper highlights to the fact that how free tools are not enough even if they are from Microsoft and at the same time how consistent and streamlined configuration saves onto a lot of money. It...
Provided by Shavlik Technologies
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Webcasts
TechNet Webcast: Microsoft System Center Service Manager 2010: Automating MOF and ITIL (Level 300)
May 2010
This webcast is known as TechNet webcast, which provides the details about the Microsoft system center manager 2010. This webcast focuses on how the Microsoft system center manager 2010 has been...
Provided by Microsoft
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Whitepapers
Visibility, Management, and Control of IT Infrastructures
Jun 2010
IT operations are often stuck in a fix-and-fiddle mentality where every new service requires more maintenance, repair, and fiddling with gear. Rather than innovating to drive the organization...
Provided by Hewlett-Packard (HP)
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Webcasts
TechNet Webcast: Navigating the ITIL IT Lifecycle (Part 5 of 5): The Service Improvement Phase (Level 200)
May 2010
This chain of webcast enables the attendee to travel through the various products like the IT Infrastructure Library (ITIL) as well as the IT life cycle. It is continued by the five stages of...
Provided by Microsoft
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White Papers
Automated Deployment Services for Notebooks & Desktops
Jun 2010
PC deployments present a complex set of challenges that are both costly and disruptive. From image and application management to data and settings.
Provided by Dell, Inc. & Intel, Inc.
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Webcasts
Video: Oracle Enterprise Manager Saved GE Over $250k Annually in Application Management Costs
Jun 2010
Discover how Oracle Enterprise Manager saved GE over $250,000 annually in application management costs.
Provided by Oracle
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Webcasts
Video: Next Generation Application Management
Jun 2010
Join Larry Ellison as he talks about managing Fusion Applications with Oracle Enterprise Manager; see how Oracle bridges the gap between business activities, business service levels, and IT...
Provided by Oracle
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White Papers
Oracle Enterprise Manager 11g
Jun 2010
Traditional IT Management approach lacks a detailed understanding of the processes and transactions supported by business applications. Such management tools are generally focused on managing...
Provided by Oracle
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White Papers
Driving Database Patch Management with Oracle Enterprise Manager 11g
Jun 2010
Change is inevitable, especially when it comes to management of IT environments. The key to efficient provisioning and patch management is the creation of superior change management processes,...
Provided by Oracle
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White Papers
Managing Oracle Database with Oracle Enterprise Manager Grid Control 11g
Jun 2010
IT organizations are under extreme pressure as growing management needs conflict with shrinking resources. To close the manageability gap and ensure optimal IT performance, IT organizations must...
Provided by Oracle
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Whitepapers
Understanding HP BladeSystem Matrix Technology
Jun 2010
The effort to meet the demands of business and still hold the line of costs is leading to a dramatic rise in IT sprawl as more and more computing resources proliferate throughout the business, but...
Provided by Hewlett-Packard (HP)
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White Papers
Oracle Enterprise Manager Ops Center: Changing the Economics of Datacenter Operations
Feb 2010
In today's tight economy, every organization is trying to reduce costs wherever possible. Although IT is a key contributor to the business of any modern organization, it's also a significant drain...
Provided by Oracle
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White Papers
Oracle Enterprise Manager 11g Configuration Management Pack: Delivering Open, Integrated and Application Aware Configuration Management
Apr 2010
Oracle Enterprise Manager 11g Configuration Management Pack supports Oracle and Non-Oracle software enabling management of IT configurations through a broad and deep coverage of configuration...
Provided by Oracle
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Webcasts
Incident Management Process With Operations Manager and BMC Remedy Integration
Mar 2010
The presenter walks through an incident remediation process, highlighting how Opalis integrates Operations Manaqer with third party tools. The attendee will learn how to leverage key features in...
Provided by Microsoft
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White Papers
ITIL V3 Expert Training Program
Jan 2010
The Information Technology Service Management Forum of Kenya (itSMF-Kenya) is a non-profit organization affiliated to the itSMF International. It was established as a forum for Information...
Provided by itSMF Kenya
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White Papers
ITIL Success With TriActive
Aug 2009
ITIL (Information Technology Infrastructure Library) is a best practice framework for managing IT services. ITIL provides guidelines on the full management of the IT infrastructure (hardware,...
Provided by Triactive
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White Papers
ITIL Process Guide
Jul 2008
This paper provides verbal descriptions for each of the Incident, Change and Problem management processes configured in the sample projects within the TechExcel ServiceWise ITSM (IT service...
Provided by TechExcel
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White Papers
Applying ITIL to Application Performance Management
Nov 2007
The IT Infrastructure Library (ITIL) is a widely accepted approach to IT service management. It describes the organization of IT resources to deliver business value, and documents processes,...
Provided by NetForecasts
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White Papers
Knowledge Management and the New ITIL Framework
Dec 2007
KM frequently has established its first beachhead in organizations within IT and IT support. The concept is simple: If analysts at an IT help desk have access to one another's trouble-shooting...
Provided by Leveraged Technology
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White Papers
Getting Started With ITIL
Sep 2007
A steering committee is necessary to lead the organization through the ITIL adoption. At the core of ITIL are Service Support and Delivery processes that will fundamentally change the way IT...
Provided by Forsythe Solutions Group
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White Papers
Enterprise Integration: The Secret to ITIL Success
Feb 2009
In the face of unprecedented financial challenges and increasing business-value concerns, many IT organizations have adopted best-practice methodologies to align their capabilities and investments...
Provided by CA
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Case Studies
Anhui Mobile Accelerates Software Development and Configuration Management With IBM Rational Solutions
May 2009
To stay competitive, Anhui Mobile must strengthen its core business by continually developing new features and services to meet customer demand. Anhui Mobile standardizes on IBM Rational...
Provided by IBM
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Webcasts
GTS Service Management
Jan 2010
This service management flash demo from GTS takes you through the overall service management landscape, client success stories, the GTS Service Management portfolio, benefits as outlined by...
Provided by IBM
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Whitepapers
Identify and leverage your existing service life cycles
Mar 2008
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make...
Provided by IBM
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Whitepapers
Staying aloft in tough times. Why smart, innovative businesses are turning to cloud computing
Apr 2009
As IT budgets continue to be stretched, cloud computing is enabling CIOs to do more with less. Virtualization, standardization and other fundamental features of cloud computing are lowering the...
Provided by IBM
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Whitepapers
IBM Global CIO Study - Implications for IT Managers
Dec 2009
Today's most successful CIOs have grown into full-fledged business leaders. They have accomplished this transformation by both providing sound IT services and by assuming leadership roles to...
Provided by IBM
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White Papers
Balancing eDiscovery and Compliance Obligations with IT Operational and Budget Constraints
May 2010
In this whitepaper, IDC examines the practical approaches the IT organization must consider so that it can effectively execute on the corporation's compliance and eDiscovery objectives while still...
Provided by Iron Mountain
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Whitepapers
Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
May 2010
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization....
Provided by Global Knowledge
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Downloads
Xangati for ESX (ESX 4.x)
May 2010
Xangati for ESX is a virtual appliance that provides VM-to-Anything visibility for VMware environments. Xangati delivers visibility into any VM's communications activity (VM-to-VM, VM-to-app,...
Provided by Xangati
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Downloads
Xangati for ESX (ESX 3.5)
May 2010
Xangati for ESX is a virtual appliance that provides VM-to-Anything visibility for VMware environments. Xangati delivers visibility into any VM's communications activity (VM-to-VM, VM-to-app,...
Provided by Xangati
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Whitepapers
IT Support Conversation Manager: A Conversation-Centered Approach and Tool for IT Incident Management
Apr 2010
There is a push in the enterprise towards facilitating processes from best practice frameworks (such as the IT Infrastructure Library (ITIL)) to make them more repeatable, efficient and...
Provided by Hewlett-Packard (HP)
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Case Studies
BMC Software Case Study: PHH Mortgage Services
Mar 2009
The financial crisis that struck in October 2008 hurt every firm in the financial services industry, even firms such as PHH Mortgage Services, which didn't participate in subprime lending...
Provided by BMC Software
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Case Studies
Business Service Management as a Key Success Factor for SFS Services AG
Jul 2008
SFS services was faced with the challenge of adapting its services for the three operational Group companies to cope with the rapidly changing conditions of the modern business world and to link...
Provided by BMC Software
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Case Studies
Online Brokerage Exercises Valuable Option: Using BMC Application Problem Resolution to Solve Problems More Quickly
Jun 2008
Three things about the leading online brokerage, optionsXpress, cannot be overstated: the challenge inherent in its IT environment; the high expectations of its customer base; and the industry...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Pacific Life Insurance Company
Jan 2010
Pacific Life always has been known as an early adopter of technology. The goal was to exploit economies of scale; reduce support, maintenance, and training needs; improve quality while reducing...
Provided by BMC Software
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Case Studies
BMC Software Case Study: SIA-SSB
Apr 2009
The SIA-SSB DB2 database administration team was using other utilities to help re-organize database objects based on custom thresholds. The root cause of SIA-SSB's concerns surrounded the...
Provided by BMC Software
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Case Studies
BMC Software Case Study: CARFAX
Mar 2009
The CARFAX business model is built on delivering information electronically - and instantaneously. When critical IT systems are down, revenue stops. What's more, the auto dealers and financial...
Provided by BMC Software
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Case Studies
BMC Service Desk Express Just the Tonic for Drink Maker's IT User Satisfaction
Jul 2008
Pernod Ricard's expansion and merger history left it with divergent IT systems across wide-ranging Australasian operations. Pernod Ricard wanted to reduce incident call volumes and service desk...
Provided by BMC Software
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Case Studies
Integrated Business Management Built for IT
Jul 2008
With the increasing adoption of the IT Infrastructure Library Version 3 (ITIL V3), it is no longer sufficient for IT merely to run efficiently. It must run more effectively. IT executives are...
Provided by BMC Software
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Case Studies
Las Vegas Gaming Leader Bets on the Problem-Solving Power of BMC Application Problem Resolution
Jun 2008
Station Casinos wanted to accelerate development and QA of a complex new sports wagering system in order to win approval to enter a stringent, mandatory field trial in time for the 2005-2006 NFL...
Provided by BMC Software
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Webcasts
The Role of Capacity Planning in Service Level Management
Apr 2006
This webinar explains how one can integrate SLM and Capacity Planning processes to great benefit, guarantee service levels with minimum resources now and in the future, provision new services to...
Provided by TeamQuest
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Webcasts
Demonstrating MKS's Enterprise Software Change Management Solution for IT Governance & Compliance
Apr 2006
As organizations struggle to achieve Sarbanes-Oxley compliance and enhance IT governance, many areas of IT are coming under audit scrutiny. This webcast gives a brief overview of critical IT...
Provided by MKS
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White Papers
IT Service Management: A Business Based Assessment Approach to ITIL Maturity
Oct 2005
A primary focus of IT Service Management (ITSM) is the application of the ITIL best practices framework to enable IT to be a more effective service provider across the enterprise. At present, the...
Provided by IT Service Management Forum (itSMF)
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White Papers
IT Services Management Service Brief: ITSM Assessment
Mar 2004
A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the...
Provided by IT Service Management Forum (itSMF)
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White Papers
IT Service Management: Service Continuity Methods (Disaster Recovery Planning)
May 2002
This white paper describes the major elements of the approach to Service Continuity that includes the following topics: Business Impact Analysis, Disaster Recovery Planning, and Information...
Provided by rl consulting
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White Papers
Information Security Management Best Practice Based on ISO/IEC 17799
Jul 2005
Security matters have become an integral part of daily life, and organizations need to ensure that they are adequately secured. While legislatures enact corporate governance laws, more and more...
Provided by ARMA International
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White Papers
How to Set Up Successful SLAs
Mar 2006
The Service Level Agreement (SLA) is one of the most critical parts - if not the key element - of IT Service Management. But as important as they are, they also can be complicated to set up. And...
Provided by Jupitermedia
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White Papers
IT Service Catalog - The Central Component of IT Governance
Sep 2005
IT Governance is now widely recognized as a critical success factor for managing today's complex enterprise IT environments. It has become one of the most popular buzzwords among IT executives and...
Provided by Jupitermedia
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White Papers
How to Produce an Actionable IT Service Catalog
Jul 2005
The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of...
Provided by Jupitermedia
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White Papers
Ready to Create Your IT Service Catalog?
Jul 2005
Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service...
Provided by Jupitermedia
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White Papers
ITIL Process and Problem Resolution
Oct 2005
How does the organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs, and lowering incident resolution times?...
Provided by iConclude
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White Papers
Kaseya Industry Alert: Top Ten IT Systems Management Pain Points
Apr 2010
From dealing with rogue "IT hobbyists" to naive bosses, Kaseya presents common IT systems management pain points and our solutions. Did you know that more than 40 percent of total resolution time...
Provided by Kaseya International
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Webcasts
Designing & Implementing an Actionable Configuration Management Database (CMDB)
Apr 2006
The notion of a Configuration Management Database (CMDB) remains a confusing and sometimes even arcane topic to many in the enterprise management industry today. However, the CMDB as the IT...
Provided by BladeLogic
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Webcasts
Improving Data Center Compliance Using a Holistic IT Compliance Methodology
Apr 2006
Driven by standardization and regulatory requirements, data center organizations today face complex compliance issues. IT Executives often cite significant challenges in achieving sustainable...
Provided by BladeLogic
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Whitepapers
Intel Xeon Processor 5600 Series Product Brief
Apr 2010
In many organizations, IT infrastructure has begun to constrain business efficiency and growth. For the past decade, IT has rapidly added low-cost hardware to accommodate business growth. But with...
Provided by Intel
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White Papers
Barnes Banking Co. Customer Case Study
Apr 2010
Learn how the combination of Intel Modular Server and VMware technology helped Barnes Bank increase performance, lower IT cost and simplify IT challenges.
Provided by VMware
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White Papers
Chittenden Bank Customer Snapshot
Apr 2010
VMware® and Intel-based servers allowed Chittenden Bank to create a centralized virtual infrastructure that was more scalable and manageable which kept IT headcount lean and saved thousands of...
Provided by VMware
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White Papers
Todd Herman Associates Customer Snapshot
Apr 2010
See how Todd Herman Associates improved reliability of their IT systems by switching over to a virtual infrastructure by using VMware® and Intel® technology to increase IT stability while...
Provided by VMware
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Case Studies
Financial Firm Speeds Problem Resolution, Enhances User Experience
Apr 2010
As a provider of shareholder and employee services, Equiniti has to make sure its systems are available at all times. To reduce the effort required to ensure high availability, Equiniti deployed...
Provided by Microsoft
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Case Studies
Emerson Ensures High Availability and Performance Worldwide With Proactive System Management
Mar 2010
Emerson wanted to support users across the global company's diverse business divisions with around-the-clock operations to ensure systems are up and running no matter what time zone, to support...
Provided by Oracle
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White Papers
Harnessing Collective Intelligence to Improve IT Project Management
Apr 2010
"I needed a quick and reliable way to gauge the overall health of my projects. The Crowdcast solution was spot on." - VP of IT, Oracle Sophisticated IT systems can be complex and expensive to...
Provided by Crowdcast, Inc.
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Case Studies
Almacenes Olimpica Chain, Timely Service Management of Their Internal and External Customers
Oct 2007
Almacenes Olímpica chain of drugstores, supermarkets and hypermarkets was founded in Colombia in 1953 with a drugstore located on Calle de las Vacas in Barranquilla. After a detailed market study...
Provided by CA
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Webcasts
Service Desk Express on Force Demo: Easily Deployed IT Service Management for the Mid-Market
Feb 2010
Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite one can...
Provided by BMC Software
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Webcasts
Service Desk Express: Best Practices for Remote Support With International Beverage Company, Lion Nathan
Feb 2010
Interested in reducing mean time to repair and increasing first call resolution? The attendee of this webcast will learn how technicians can lower the cost of IT Support and improve customer...
Provided by BMC Software
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Webcasts
Service Desk Express Demo: Easily Deployed IT Service Management for the Mid-Market
Feb 2010
Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite one can...
Provided by BMC Software
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Webcasts
Service Desk Express and Change Management
Dec 2009
The attendee of this webcast will learn how to eliminate these outages with Pink Elephant validated ITIL based change management processes. BMC Service Desk Express Change Management provides the...
Provided by BMC Software
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Webcasts
Service Desk Express and Self-Service
Dec 2009
The attendee of this webcast will learn how to enable customers to leverage self-service resulting in fewer service desk calls, high customer satisfaction ratings, improved support costs and a...
Provided by BMC Software
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Webcasts
Redefining Endpoint Management With Symantec IT Management Suite 7.0
Jan 2010
Symantec IT Management Suite 7.0 reduces the cost and complexity of owning and managing corporate IT assets including desktops, laptops, and servers. View this webcast and discover what's new in...
Provided by Symantec
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Webcasts
TechNet Webcast: Navigating the ITIL IT Lifecycle (Part 4 of 5): The Service Operation Phase (Level 200)
Apr 2010
This webcast navigate the ITIL IT lifecycle, following the five ITIL phases. The presenter provides an introduction and practical guidance for the goals, inputs, outputs, and value of each ITIL...
Provided by Microsoft
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Webcasts
ITSM as a Service or ITSM On-Premise?
Apr 2010
This webcast examines the criteria for selecting the most appropriate IT service management model for the situation. The presenter will will explore all of the business, technical, financial, and...
Provided by BMC Software
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Whitepapers
IT Support Conversation Manager: A Conversation-Centered Approach and Tool for IT Incident Management
Apr 2010
There is a push in the enterprise towards facilitating processes from best practice frameworks (such as the IT Infrastructure Library (ITIL)) to make them more repeatable, efficient and...
Provided by Hewlett-Packard (HP)
