- Subscribe to this page:
- RSS
- Email Alert
itil
(604 results)-
White Papers
ITIL Capacity Management Deep Dive
Nov 2005
ITIL is continuing to grow in acceptance in IT environments as a model for best practices. This paper provides a low level analysis of the ITIL capacity management discipline. The paper describes...
Provided by Computer Measurement Group (CMG)
-
White Papers
Getting In-Control - Combining CobiT and ITIL for IT Governance and Process Excellence
May 2005
CobiT and ITIL together are a powerful force for IT Operational efficiency and effectiveness. CobiT provides a framework for IT governance, aligning IT with business requirements. ITIL is a...
Provided by Alcyone Consulting Group
-
White Papers
Framework for ICT Technical Support
Mar 2004
ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and has been distilled into a set of...
Provided by British Educational Communications and Technology Agency
-
White Papers
ITIL, IT Governance & the Managed Service Provider (MSP)
Nov 2005
Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These...
Provided by Pink Elephant
-
White Papers
Minimize IT Risk With a Business Focused Capacity Plan
Mar 2006
For many years Capacity Planning has been looked upon as a mainstream technical discipline. Whilst planning the future capacity of these entities is an absolute necessity for the infrastructure...
Provided by Better Management.com
-
White Papers
Assessment of IT Governance - A Prioritization of Cobit
Feb 2006
A shared view on the definition of IT governance is lacking and practitioners do not use present IT governance frameworks to support their decision-making. This paper presents an Architecture...
Provided by KTH - Royal Institute of Technology
-
White Papers
Consolidated Service Desk: The Reality
Jul 2005
There is much hype around the term 'Consolidated Service Desk', but is a CSD myth or reality? Moving on from theory, this paper will focus on the reality of CSD, stripping away the hype and...
Provided by Axios Systems
-
Case Studies
Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products
Mar 2006
To support the quality initiatives associated with the worldwide rollout of a new system, RGA was adopting ITIL service support standards and implementing HP Service Desk. The need for a strong...
Provided by Neteffects
-
Webcasts
TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 3 of 5): The Service Transition Phase (Level 100)
Mar 2010
In this webcast series, the presenter navigates the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and he provides an introduction and practical guidance for the...
Provided by Microsoft
-
Webcasts
BMC Capacity Management Essentials
Sep 2009
The attendee of this webcast will learn how BMC Capacity Management Essentials can optimize the existing IT infrastructure and ensure the success of the virtualization, consolidation, or ongoing...
Provided by BMC Software
-
Webcasts
BMC Event and Impact Management: Consolidate Event Management for Rapid Problem Detection and Resolution
Jul 2009
The attendee of this webcast will learn how BMC Event and Impact Management combines the strength of event and service impact management into a single IT operations management solution, delivering...
Provided by BMC Software
-
Case Studies
Genesis Energy Improves Project Delivery and Quality With CA Clarity PPM
Mar 2009
Genesis Energy is one of New Zealand's largest energy companies. The company's IT initiatives help it meet its strategic goals and customer service commitments. To ensure such projects are...
Provided by CA
-
Case Studies
Debenhams Significantly Frees Up Staff by Simplifying IT Project Management With CA Clarity PPM
Dec 2008
Debenhams is a leading department stores group, with 21,500 employees and 147 stores across the UK and Ireland. The company's Project Management Office (PMO) is responsible for delivering a wide...
Provided by CA
-
Case Studies
Elavon Safeguards One Billion Payment Transactions Every Year With Integrated IT Management
Jul 2008
Customers want their transactions processed quickly and accurately. The performance and availability of Elavon's processing systems is therefore key to maintaining service levels for its rapidly...
Provided by CA
-
Case Studies
Systalians Improves Service Quality and Enables Growth at Optimised Cost for Reunica
May 2009
Systalians needed to increase efficiency to support the growth of the Reunica group - the company's user base has practically tripled in the space of six years. Maintaining service levels through...
Provided by CA
-
Case Studies
Vebnet Meets Demand From More Than 200 Clients Using CA Clarity PPM
Dec 2008
As Vebnet grows from a small company to a mid-sized enterprise, it needs to ensure that its resources are balanced to meet client needs and maximise profitability. Without adequate resource...
Provided by CA
-
Case Studies
Fashion Retailer s.Oliver Boosts Productivity With Streamlined IT Management Services and ITIL Best Practices
Mar 2008
s.Oliver has operations in more than 30 countries. As one of Germany's leading fashion retailers, it introduces 12 new collections every year and processes up to 350,000 items every day. s.Oliver...
Provided by CA
-
Case Studies
Serco Chooses CA Service Management Technologies to Deliver Outsourced IT Services
Mar 2009
Serco Spa is the Italian branch of a UK services company present in 38 countries worldwide and with 2008 revenues of over £3 billion. Quality of IT service and the ability to define stringent...
Provided by CA
-
Case Studies
Novo Nordisk Maximises Return on Its $500 Million Product Portfolio With CA Clarity PPM
Feb 2010
With no consolidated view of the 800 capital investment projects it ran every year, Novo Nordisk was finding it difficult to track both project status and performance against budget. With...
Provided by CA
-
Case Studies
Baker Tilly Maximises the Time Spent on Fee-Earning Activities With CA EITM Solutions
Jan 2010
Baker Tilly wanted to maximise the time staff and partners spend with clients on fee-earning activities is vital to Baker Tilly's profitability. The challenge was to provide staff with continuous...
Provided by CA
-
Case Studies
BMC Software Case Study: CSC Australia
Mar 2009
One of the major challenges facing IT infrastructure and services providers is multisourcing. There is a growing tendency for customers to use a selection of specialist providers, rather than...
Provided by BMC Software
-
Case Studies
HR Management Solutions Leader Speeds Product Releases and Rapidly Resolves End-User Problems Using BMC Application Problem Resolution
Jun 2008
Since 1982, CIP has leveraged its core expertise in HR management to create software solutions that make the work of HR managers more manageable, efficient, and effective. Computers In Personnel...
Provided by BMC Software
-
Case Studies
Healthcare Solutions Leader Turns to BMC to Accelerate Development, Improve Product Quality, and Speed and Strengthen Support
Jun 2008
Misys Healthcare Systems wanted to empower the development and support teams responsible for industry-leading solutions for home healthcare agencies with technology for better and faster problem...
Provided by BMC Software
-
Case Studies
BMC Software Case Study: PHH Mortgage Services
Mar 2009
The financial crisis that struck in October 2008 hurt every firm in the financial services industry, even firms such as PHH Mortgage Services, which didn't participate in subprime lending...
Provided by BMC Software
-
Case Studies
Business Service Management as a Key Success Factor for SFS Services AG
Jul 2008
SFS services was faced with the challenge of adapting its services for the three operational Group companies to cope with the rapidly changing conditions of the modern business world and to link...
Provided by BMC Software
-
Case Studies
Online Brokerage Exercises Valuable Option: Using BMC Application Problem Resolution to Solve Problems More Quickly
Jun 2008
Three things about the leading online brokerage, optionsXpress, cannot be overstated: the challenge inherent in its IT environment; the high expectations of its customer base; and the industry...
Provided by BMC Software
-
Case Studies
BMC Software Case Study: Pacific Life Insurance Company
Jan 2010
Pacific Life always has been known as an early adopter of technology. The goal was to exploit economies of scale; reduce support, maintenance, and training needs; improve quality while reducing...
Provided by BMC Software
-
Case Studies
BMC Software Case Study: SIA-SSB
Apr 2009
The SIA-SSB DB2 database administration team was using other utilities to help re-organize database objects based on custom thresholds. The root cause of SIA-SSB's concerns surrounded the...
Provided by BMC Software
-
Case Studies
BMC Software Case Study: CARFAX
Mar 2009
The CARFAX business model is built on delivering information electronically - and instantaneously. When critical IT systems are down, revenue stops. What's more, the auto dealers and financial...
Provided by BMC Software
-
Case Studies
BMC Service Desk Express Just the Tonic for Drink Maker's IT User Satisfaction
Jul 2008
Pernod Ricard's expansion and merger history left it with divergent IT systems across wide-ranging Australasian operations. Pernod Ricard wanted to reduce incident call volumes and service desk...
Provided by BMC Software
-
Case Studies
Integrated Business Management Built for IT
Jul 2008
With the increasing adoption of the IT Infrastructure Library Version 3 (ITIL V3), it is no longer sufficient for IT merely to run efficiently. It must run more effectively. IT executives are...
Provided by BMC Software
-
Case Studies
Las Vegas Gaming Leader Bets on the Problem-Solving Power of BMC Application Problem Resolution
Jun 2008
Station Casinos wanted to accelerate development and QA of a complex new sports wagering system in order to win approval to enter a stringent, mandatory field trial in time for the 2005-2006 NFL...
Provided by BMC Software
-
Webcasts
The Role of Capacity Planning in Service Level Management
Apr 2006
This webinar explains how one can integrate SLM and Capacity Planning processes to great benefit, guarantee service levels with minimum resources now and in the future, provision new services to...
Provided by TeamQuest
-
White Papers
Information Security Management Best Practice Based on ISO/IEC 17799
Jul 2005
Security matters have become an integral part of daily life, and organizations need to ensure that they are adequately secured. While legislatures enact corporate governance laws, more and more...
Provided by ARMA International
-
White Papers
IT Service Catalog - The Central Component of IT Governance
Sep 2005
IT Governance is now widely recognized as a critical success factor for managing today's complex enterprise IT environments. It has become one of the most popular buzzwords among IT executives and...
Provided by Jupitermedia
-
White Papers
Kaseya Industry Alert: Top Ten IT Systems Management Pain Points
Apr 2010
From dealing with rogue "IT hobbyists" to naive bosses, Kaseya presents common IT systems management pain points and our solutions. Did you know that more than 40 percent of total resolution time...
Provided by Kaseya International
-
Whitepapers
Intel Xeon Processor 5600 Series Product Brief
Apr 2010
In many organizations, IT infrastructure has begun to constrain business efficiency and growth. For the past decade, IT has rapidly added low-cost hardware to accommodate business growth. But with...
Provided by Intel
-
White Papers
Barnes Banking Co. Customer Case Study
Apr 2010
Learn how the combination of Intel Modular Server and VMware technology helped Barnes Bank increase performance, lower IT cost and simplify IT challenges.
Provided by VMware
-
White Papers
Chittenden Bank Customer Snapshot
Apr 2010
VMware® and Intel-based servers allowed Chittenden Bank to create a centralized virtual infrastructure that was more scalable and manageable which kept IT headcount lean and saved thousands of...
Provided by VMware
-
White Papers
Todd Herman Associates Customer Snapshot
Apr 2010
See how Todd Herman Associates improved reliability of their IT systems by switching over to a virtual infrastructure by using VMware® and Intel® technology to increase IT stability while...
Provided by VMware
-
Webcasts
Service Desk Express and Self-Service
Dec 2009
The attendee of this webcast will learn how to enable customers to leverage self-service resulting in fewer service desk calls, high customer satisfaction ratings, improved support costs and a...
Provided by BMC Software
-
Webcasts
Service Desk Express and Change Management
Dec 2009
The attendee of this webcast will learn how to eliminate these outages with Pink Elephant validated ITIL based change management processes. BMC Service Desk Express Change Management provides the...
Provided by BMC Software
-
Webcasts
Service Desk Express Demo: Easily Deployed IT Service Management for the Mid-Market
Feb 2010
Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite one can...
Provided by BMC Software
-
Webcasts
Service Desk Express: Best Practices for Remote Support With International Beverage Company, Lion Nathan
Feb 2010
Interested in reducing mean time to repair and increasing first call resolution? The attendee of this webcast will learn how technicians can lower the cost of IT Support and improve customer...
Provided by BMC Software
-
Webcasts
Service Desk Express on Force Demo: Easily Deployed IT Service Management for the Mid-Market
Feb 2010
Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite one can...
Provided by BMC Software
-
Case Studies
Almacenes Olimpica Chain, Timely Service Management of Their Internal and External Customers
Oct 2007
Almacenes Olímpica chain of drugstores, supermarkets and hypermarkets was founded in Colombia in 1953 with a drugstore located on Calle de las Vacas in Barranquilla. After a detailed market study...
Provided by CA
-
White Papers
Harnessing Collective Intelligence to Improve IT Project Management
Apr 2010
"I needed a quick and reliable way to gauge the overall health of my projects. The Crowdcast solution was spot on." - VP of IT, Oracle Sophisticated IT systems can be complex and expensive to...
Provided by Crowdcast, Inc.
-
Case Studies
Emerson Ensures High Availability and Performance Worldwide With Proactive System Management
Mar 2010
Emerson wanted to support users across the global company's diverse business divisions with around-the-clock operations to ensure systems are up and running no matter what time zone, to support...
Provided by Oracle
-
Case Studies
Financial Firm Speeds Problem Resolution, Enhances User Experience
Apr 2010
As a provider of shareholder and employee services, Equiniti has to make sure its systems are available at all times. To reduce the effort required to ensure high availability, Equiniti deployed...
Provided by Microsoft
-
White Papers
Todd Herman Associates Customer Snapshot
Apr 2010
See how Todd Herman Associates improved reliability of their IT systems by switching over to a virtual infrastructure by using VMware® and Intel® technology to increase IT stability while...
Provided by VMware
-
White Papers
Chittenden Bank Customer Snapshot
Apr 2010
VMware® and Intel-based servers allowed Chittenden Bank to create a centralized virtual infrastructure that was more scalable and manageable which kept IT headcount lean and saved thousands of...
Provided by VMware
-
White Papers
Barnes Banking Co. Customer Case Study
Apr 2010
Learn how the combination of Intel Modular Server and VMware technology helped Barnes Bank increase performance, lower IT cost and simplify IT challenges.
Provided by VMware
-
Whitepapers
Intel Xeon Processor 5600 Series Product Brief
Apr 2010
In many organizations, IT infrastructure has begun to constrain business efficiency and growth. For the past decade, IT has rapidly added low-cost hardware to accommodate business growth. But with...
Provided by Intel
-
White Papers
Kaseya Industry Alert: Top Ten IT Systems Management Pain Points
Apr 2010
From dealing with rogue "IT hobbyists" to naive bosses, Kaseya presents common IT systems management pain points and our solutions. Did you know that more than 40 percent of total resolution time...
Provided by Kaseya International
-
Case Studies
Las Vegas Gaming Leader Bets on the Problem-Solving Power of BMC Application Problem Resolution
Jun 2008
Station Casinos wanted to accelerate development and QA of a complex new sports wagering system in order to win approval to enter a stringent, mandatory field trial in time for the 2005-2006 NFL...
Provided by BMC Software
-
Case Studies
Integrated Business Management Built for IT
Jul 2008
With the increasing adoption of the IT Infrastructure Library Version 3 (ITIL V3), it is no longer sufficient for IT merely to run efficiently. It must run more effectively. IT executives are...
Provided by BMC Software
-
Case Studies
BMC Service Desk Express Just the Tonic for Drink Maker's IT User Satisfaction
Jul 2008
Pernod Ricard's expansion and merger history left it with divergent IT systems across wide-ranging Australasian operations. Pernod Ricard wanted to reduce incident call volumes and service desk...
Provided by BMC Software
-
Case Studies
BMC Software Case Study: CARFAX
Mar 2009
The CARFAX business model is built on delivering information electronically - and instantaneously. When critical IT systems are down, revenue stops. What's more, the auto dealers and financial...
Provided by BMC Software
-
Case Studies
BMC Software Case Study: SIA-SSB
Apr 2009
The SIA-SSB DB2 database administration team was using other utilities to help re-organize database objects based on custom thresholds. The root cause of SIA-SSB's concerns surrounded the...
Provided by BMC Software
-
Case Studies
BMC Software Case Study: Pacific Life Insurance Company
Jan 2010
Pacific Life always has been known as an early adopter of technology. The goal was to exploit economies of scale; reduce support, maintenance, and training needs; improve quality while reducing...
Provided by BMC Software
-
Case Studies
Online Brokerage Exercises Valuable Option: Using BMC Application Problem Resolution to Solve Problems More Quickly
Jun 2008
Three things about the leading online brokerage, optionsXpress, cannot be overstated: the challenge inherent in its IT environment; the high expectations of its customer base; and the industry...
Provided by BMC Software
-
Case Studies
Business Service Management as a Key Success Factor for SFS Services AG
Jul 2008
SFS services was faced with the challenge of adapting its services for the three operational Group companies to cope with the rapidly changing conditions of the modern business world and to link...
Provided by BMC Software
-
Case Studies
BMC Software Case Study: PHH Mortgage Services
Mar 2009
The financial crisis that struck in October 2008 hurt every firm in the financial services industry, even firms such as PHH Mortgage Services, which didn't participate in subprime lending...
Provided by BMC Software
-
Case Studies
Healthcare Solutions Leader Turns to BMC to Accelerate Development, Improve Product Quality, and Speed and Strengthen Support
Jun 2008
Misys Healthcare Systems wanted to empower the development and support teams responsible for industry-leading solutions for home healthcare agencies with technology for better and faster problem...
Provided by BMC Software
-
Case Studies
HR Management Solutions Leader Speeds Product Releases and Rapidly Resolves End-User Problems Using BMC Application Problem Resolution
Jun 2008
Since 1982, CIP has leveraged its core expertise in HR management to create software solutions that make the work of HR managers more manageable, efficient, and effective. Computers In Personnel...
Provided by BMC Software
-
Case Studies
BMC Software Case Study: CSC Australia
Mar 2009
One of the major challenges facing IT infrastructure and services providers is multisourcing. There is a growing tendency for customers to use a selection of specialist providers, rather than...
Provided by BMC Software
-
Case Studies
Baker Tilly Maximises the Time Spent on Fee-Earning Activities With CA EITM Solutions
Jan 2010
Baker Tilly wanted to maximise the time staff and partners spend with clients on fee-earning activities is vital to Baker Tilly's profitability. The challenge was to provide staff with continuous...
Provided by CA
-
Case Studies
Novo Nordisk Maximises Return on Its $500 Million Product Portfolio With CA Clarity PPM
Feb 2010
With no consolidated view of the 800 capital investment projects it ran every year, Novo Nordisk was finding it difficult to track both project status and performance against budget. With...
Provided by CA
-
Case Studies
Serco Chooses CA Service Management Technologies to Deliver Outsourced IT Services
Mar 2009
Serco Spa is the Italian branch of a UK services company present in 38 countries worldwide and with 2008 revenues of over £3 billion. Quality of IT service and the ability to define stringent...
Provided by CA
-
Case Studies
Fashion Retailer s.Oliver Boosts Productivity With Streamlined IT Management Services and ITIL Best Practices
Mar 2008
s.Oliver has operations in more than 30 countries. As one of Germany's leading fashion retailers, it introduces 12 new collections every year and processes up to 350,000 items every day. s.Oliver...
Provided by CA
-
Case Studies
Vebnet Meets Demand From More Than 200 Clients Using CA Clarity PPM
Dec 2008
As Vebnet grows from a small company to a mid-sized enterprise, it needs to ensure that its resources are balanced to meet client needs and maximise profitability. Without adequate resource...
Provided by CA
-
Case Studies
Systalians Improves Service Quality and Enables Growth at Optimised Cost for Reunica
May 2009
Systalians needed to increase efficiency to support the growth of the Reunica group - the company's user base has practically tripled in the space of six years. Maintaining service levels through...
Provided by CA
-
Case Studies
Elavon Safeguards One Billion Payment Transactions Every Year With Integrated IT Management
Jul 2008
Customers want their transactions processed quickly and accurately. The performance and availability of Elavon's processing systems is therefore key to maintaining service levels for its rapidly...
Provided by CA
-
Case Studies
Debenhams Significantly Frees Up Staff by Simplifying IT Project Management With CA Clarity PPM
Dec 2008
Debenhams is a leading department stores group, with 21,500 employees and 147 stores across the UK and Ireland. The company's Project Management Office (PMO) is responsible for delivering a wide...
Provided by CA
-
Case Studies
Genesis Energy Improves Project Delivery and Quality With CA Clarity PPM
Mar 2009
Genesis Energy is one of New Zealand's largest energy companies. The company's IT initiatives help it meet its strategic goals and customer service commitments. To ensure such projects are...
Provided by CA
-
Webcasts
BMC Event and Impact Management: Consolidate Event Management for Rapid Problem Detection and Resolution
Jul 2009
The attendee of this webcast will learn how BMC Event and Impact Management combines the strength of event and service impact management into a single IT operations management solution, delivering...
Provided by BMC Software
-
Webcasts
BMC Capacity Management Essentials
Sep 2009
The attendee of this webcast will learn how BMC Capacity Management Essentials can optimize the existing IT infrastructure and ensure the success of the virtualization, consolidation, or ongoing...
Provided by BMC Software
-
Webcasts
TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 3 of 5): The Service Transition Phase (Level 100)
Mar 2010
In this webcast series, the presenter navigates the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and he provides an introduction and practical guidance for the...
Provided by Microsoft
-
Whitepapers
Is Preventing Fragmentation Needed in Today's Environment?
Apr 2012
Today the number of files stored on volumes is much greater than in times past. The increase in the number of files not only necessitates larger storage capacities but, due to inherent...
Provided by Condusiv Technologies
-
White Papers
"Combating" Hostaphobia
Mar 2010
Get this free guide and learn what you can do to overcome hostaphobia and why hosted services can be beneficial to you and your business, allowing you to manage a more productive and efficient IT...
Provided by Apptix
-
Whitepapers
IT Support Conversation Manager: A Conversation-Centered Approach and Tool for IT Incident Management
Apr 2010
There is a push in the enterprise towards facilitating processes from best practice frameworks (such as the IT Infrastructure Library (ITIL)) to make them more repeatable, efficient and...
Provided by Hewlett-Packard (HP)
-
Downloads
Xangati for ESX (ESX 3.5)
May 2010
Xangati for ESX is a virtual appliance that provides VM-to-Anything visibility for VMware environments. Xangati delivers visibility into any VM's communications activity (VM-to-VM, VM-to-app,...
Provided by Xangati
-
Downloads
Xangati for ESX (ESX 4.x)
May 2010
Xangati for ESX is a virtual appliance that provides VM-to-Anything visibility for VMware environments. Xangati delivers visibility into any VM's communications activity (VM-to-VM, VM-to-app,...
Provided by Xangati
-
White Papers
Balancing eDiscovery and Compliance Obligations with IT Operational and Budget Constraints
May 2010
In this whitepaper, IDC examines the practical approaches the IT organization must consider so that it can effectively execute on the corporation's compliance and eDiscovery objectives while still...
Provided by Iron Mountain
-
White Papers
IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management
Oct 2005
Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT services with their overall business goals. This Forrester Research report...
Provided by FrontRange Solutions
-
Whitepapers
IBM Global CIO Study - Implications for IT Managers
Dec 2009
Today's most successful CIOs have grown into full-fledged business leaders. They have accomplished this transformation by both providing sound IT services and by assuming leadership roles to...
Provided by IBM
-
Whitepapers
Staying aloft in tough times. Why smart, innovative businesses are turning to cloud computing
Apr 2009
As IT budgets continue to be stretched, cloud computing is enabling CIOs to do more with less. Virtualization, standardization and other fundamental features of cloud computing are lowering the...
Provided by IBM
-
Whitepapers
Identify and leverage your existing service life cycles
Mar 2008
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make...
Provided by IBM
-
Webcasts
GTS Service Management
Jan 2010
This service management flash demo from GTS takes you through the overall service management landscape, client success stories, the GTS Service Management portfolio, benefits as outlined by...
Provided by IBM
-
Case Studies
Anhui Mobile Accelerates Software Development and Configuration Management With IBM Rational Solutions
May 2009
To stay competitive, Anhui Mobile must strengthen its core business by continually developing new features and services to meet customer demand. Anhui Mobile standardizes on IBM Rational...
Provided by IBM
-
White Papers
Enterprise Integration: The Secret to ITIL Success
Feb 2009
In the face of unprecedented financial challenges and increasing business-value concerns, many IT organizations have adopted best-practice methodologies to align their capabilities and investments...
Provided by CA
-
White Papers
Getting Started With ITIL
Sep 2007
A steering committee is necessary to lead the organization through the ITIL adoption. At the core of ITIL are Service Support and Delivery processes that will fundamentally change the way IT...
Provided by Forsythe Solutions Group
-
White Papers
Knowledge Management and the New ITIL Framework
Dec 2007
KM frequently has established its first beachhead in organizations within IT and IT support. The concept is simple: If analysts at an IT help desk have access to one another's trouble-shooting...
Provided by Leveraged Technology
-
White Papers
Applying ITIL to Application Performance Management
Nov 2007
The IT Infrastructure Library (ITIL) is a widely accepted approach to IT service management. It describes the organization of IT resources to deliver business value, and documents processes,...
Provided by NetForecasts
-
White Papers
ITIL Process Guide
Jul 2008
This paper provides verbal descriptions for each of the Incident, Change and Problem management processes configured in the sample projects within the TechExcel ServiceWise ITSM (IT service...
Provided by TechExcel
-
White Papers
ITIL Success With TriActive
Aug 2009
ITIL (Information Technology Infrastructure Library) is a best practice framework for managing IT services. ITIL provides guidelines on the full management of the IT infrastructure (hardware,...
Provided by Triactive
-
White Papers
ITIL V3 Expert Training Program
Jan 2010
The Information Technology Service Management Forum of Kenya (itSMF-Kenya) is a non-profit organization affiliated to the itSMF International. It was established as a forum for Information...
Provided by itSMF Kenya
-
Webcasts
Incident Management Process With Operations Manager and BMC Remedy Integration
Mar 2010
The presenter walks through an incident remediation process, highlighting how Opalis integrates Operations Manaqer with third party tools. The attendee will learn how to leverage key features in...
Provided by Microsoft
-
White Papers
Oracle Enterprise Manager 11g Configuration Management Pack: Delivering Open, Integrated and Application Aware Configuration Management
Apr 2010
Oracle Enterprise Manager 11g Configuration Management Pack supports Oracle and Non-Oracle software enabling management of IT configurations through a broad and deep coverage of configuration...
Provided by Oracle
-
White Papers
Oracle Enterprise Manager Ops Center: Changing the Economics of Datacenter Operations
Feb 2010
In today's tight economy, every organization is trying to reduce costs wherever possible. Although IT is a key contributor to the business of any modern organization, it's also a significant drain...
Provided by Oracle
-
Whitepapers
Understanding HP BladeSystem Matrix Technology
Jun 2010
The effort to meet the demands of business and still hold the line of costs is leading to a dramatic rise in IT sprawl as more and more computing resources proliferate throughout the business, but...
Provided by Hewlett-Packard (HP)
-
White Papers
Managing Oracle Database with Oracle Enterprise Manager Grid Control 11g
Jun 2010
IT organizations are under extreme pressure as growing management needs conflict with shrinking resources. To close the manageability gap and ensure optimal IT performance, IT organizations must...
Provided by Oracle
-
White Papers
Driving Database Patch Management with Oracle Enterprise Manager 11g
Jun 2010
Change is inevitable, especially when it comes to management of IT environments. The key to efficient provisioning and patch management is the creation of superior change management processes,...
Provided by Oracle
-
White Papers
Oracle Enterprise Manager 11g
Jun 2010
Traditional IT Management approach lacks a detailed understanding of the processes and transactions supported by business applications. Such management tools are generally focused on managing...
Provided by Oracle
-
Webcasts
Video: Next Generation Application Management
Jun 2010
Join Larry Ellison as he talks about managing Fusion Applications with Oracle Enterprise Manager; see how Oracle bridges the gap between business activities, business service levels, and IT...
Provided by Oracle
-
Webcasts
Video: Oracle Enterprise Manager Saved GE Over $250k Annually in Application Management Costs
Jun 2010
Discover how Oracle Enterprise Manager saved GE over $250,000 annually in application management costs.
Provided by Oracle
-
White Papers
Automated Deployment Services for Notebooks & Desktops
Jun 2010
PC deployments present a complex set of challenges that are both costly and disruptive. From image and application management to data and settings.
Provided by Dell, Inc. & Intel, Inc.
-
Webcasts
TechNet Webcast: Navigating the ITIL IT Lifecycle (Part 5 of 5): The Service Improvement Phase (Level 200)
May 2010
This chain of webcast enables the attendee to travel through the various products like the IT Infrastructure Library (ITIL) as well as the IT life cycle. It is continued by the five stages of...
Provided by Microsoft
-
Whitepapers
Visibility, Management, and Control of IT Infrastructures
Jun 2010
IT operations are often stuck in a fix-and-fiddle mentality where every new service requires more maintenance, repair, and fiddling with gear. Rather than innovating to drive the organization...
Provided by Hewlett-Packard (HP)
-
Webcasts
TechNet Webcast: Microsoft System Center Service Manager 2010: Automating MOF and ITIL (Level 300)
May 2010
This webcast is known as TechNet webcast, which provides the details about the Microsoft system center manager 2010. This webcast focuses on how the Microsoft system center manager 2010 has been...
Provided by Microsoft
-
White Papers
Mis-Configured Systems Steal Productivity and IT Budget
Jan 2010
This paper highlights to the fact that how free tools are not enough even if they are from Microsoft and at the same time how consistent and streamlined configuration saves onto a lot of money. It...
Provided by Shavlik Technologies
-
White Papers
TEC Paper (CIO) - How IT Can Help Companies Make Better, Faster Decision
Jul 2010
"IT management in small and medium companies can and must understand the information needs and language of their business colleagues. Additionally, Line-of-business managers can and must see IT...
Provided by SAP
-
Whitepapers
Faster Problem Resolution with Efficient Remote Support Capabilities
Jul 2010
This three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
Provided by Citrix Online
-
White Papers
Business-Driven IT Management
Jul 2010
It's a well-known fact that over 70% of an IT budget goes to "keeping the lights on" and a big part is the cost of managing your IT environment. Traditional IT management uses a wide variety of...
Provided by Oracle
-
Case Studies
Insuring the Present and the Future at Allianz
Jan 2010
Although Allianz is a long-standing user of Metron's Athene software, Roy Cawthra believes that the product is now more important than ever before. It is being used to provide regular capacity...
Provided by Metron Technology
-
Case Studies
Taxing Issues in the USA
Jan 2010
THE Distributed Capacity Management Section (DCMS) is the group within the IRS responsible for this area of activity. According to DCMS, the greatest benefit of Athene is its modeling capability,...
Provided by Metron Technology
-
Case Studies
Capacity Planning at Transco - Automation Is the Key
Jan 2010
Transco initially look at three primary resources each month: CPU utilization/queuing, memory utilization and I/O performance - although the particular metrics selected to do this vary according...
Provided by Metron Technology
-
Case Studies
Capacity Planning at the Heart of One2One's Aggressive Growth
Jan 2010
The team at One2One is responsible for the day to day Capacity Management of all the company's Unix machines. These Unix machines handle the vast majority of all the company's other applications,...
Provided by Metron Technology
-
Case Studies
Managing Healthcare Computing - Performance Management and System Prediction for Health Authorities
Jan 2010
Each time Family Heath Systems (FHS) receive a new project from the Department of Health, often a major database implementation, they had to reconfigure or upgrade the existing machines, or invest...
Provided by Metron Technology
-
Case Studies
An Amicable Choice - Athene for UNIX Client/Server Performance Management
Jan 2010
Faced with the challenge of extending the use of a document imaging system to some two hundred and fifty users in a UNIX-based client/server environment, IS Team Manager at Scottish Amicable's...
Provided by Metron Technology
