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itil
(608 results)-
White Papers
TEC Paper (CIO) - How IT Can Help Companies Make Better, Faster Decision
Jul 2010
"IT management in small and medium companies can and must understand the information needs and language of their business colleagues. Additionally, Line-of-business managers can and must see IT...
Provided by SAP
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Whitepapers
Faster Problem Resolution with Efficient Remote Support Capabilities
Jul 2010
This three-part eGuide explores how user-centric remote support addresses today's IT help desk challenges, simplifies the troubleshooting process and speeds problem resolution.
Provided by Citrix Online
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White Papers
Business-Driven IT Management
Jul 2010
It's a well-known fact that over 70% of an IT budget goes to "keeping the lights on" and a big part is the cost of managing your IT environment. Traditional IT management uses a wide variety of...
Provided by Oracle
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Case Studies
Insuring the Present and the Future at Allianz
Jan 2010
Although Allianz is a long-standing user of Metron's Athene software, Roy Cawthra believes that the product is now more important than ever before. It is being used to provide regular capacity...
Provided by Metron Technology
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Case Studies
Taxing Issues in the USA
Jan 2010
THE Distributed Capacity Management Section (DCMS) is the group within the IRS responsible for this area of activity. According to DCMS, the greatest benefit of Athene is its modeling capability,...
Provided by Metron Technology
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Case Studies
Capacity Planning at Transco - Automation Is the Key
Jan 2010
Transco initially look at three primary resources each month: CPU utilization/queuing, memory utilization and I/O performance - although the particular metrics selected to do this vary according...
Provided by Metron Technology
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Case Studies
Capacity Planning at the Heart of One2One's Aggressive Growth
Jan 2010
The team at One2One is responsible for the day to day Capacity Management of all the company's Unix machines. These Unix machines handle the vast majority of all the company's other applications,...
Provided by Metron Technology
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Case Studies
Managing Healthcare Computing - Performance Management and System Prediction for Health Authorities
Jan 2010
Each time Family Heath Systems (FHS) receive a new project from the Department of Health, often a major database implementation, they had to reconfigure or upgrade the existing machines, or invest...
Provided by Metron Technology
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Case Studies
An Amicable Choice - Athene for UNIX Client/Server Performance Management
Jan 2010
Faced with the challenge of extending the use of a document imaging system to some two hundred and fifty users in a UNIX-based client/server environment, IS Team Manager at Scottish Amicable's...
Provided by Metron Technology
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Case Studies
Real Time Processing - Capacity Planning at WHSmith
Jan 2010
The Capacity Planning team at the Swindon-based IT headquarters for W H Smith has adopted Metron's Athene/Unix Performance Management software. The software is being used to analyze and monitor...
Provided by Metron Technology
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Case Studies
Athene at British Printing
Jan 2010
Malcolm Cotsworth, Technical Support Manager for British Printing Company was keen to adopt a proactive approach to caring for his users: They were the central action desk for any problems from...
Provided by Metron Technology
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Case Studies
Power and Performance at Southern Electric
Jan 2010
Southern Electric is undertaking a major two year programme to redevelop the engineering systems. The system will thus provide engineers with detailed plans of the region and enable them to...
Provided by Metron Technology
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Webcasts
The Art of Cultural Change: Making Change Stick (on Demand Webinar)
Jan 2010
People are naturally resistant to change. One prefers the pain of what they know to the fear of what one doesn't. But overcoming this resistance and driving behavioral change is the key to a...
Provided by CastlePointe
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Webcasts
CA PPM Webcast Series: Trust Your Portfolio and Deliver With Confidence!, Session 4
Jun 2010
This complimentary series from PPM University, "Fostering Successful Portfolio Management", will tackle C-level PPM issues like communicating effectively with senior management, effective IT...
Provided by CA
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Webcasts
CA PPM Webcast Series: Trust Your Portfolio and Deliver With Confidence!, Session 3
Jun 2010
This complimentary series from PPM University, "Fostering Successful Portfolio Management", will tackle C-level PPM issues like communicating effectively with senior management, effective IT...
Provided by CA
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Webcasts
The Role of Service Portfolio & Service Catalog in Service Level Management
Jun 2010
With the advent of ITIL v3, Service Portfolio Management and Service Level Management each play significant roles to empower continual service improvement; however, often companies treat each of...
Provided by CA
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Webcasts
What~s New With CA 2E Change Management r8.5
Jun 2010
This session will provide existing users and those familiar with CA 2E Change Management with an update on what is now including in CA 2E CM r8.5. This release is one of the largest in recent...
Provided by CA
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Webcasts
CA Endevor SCM Quick Edit Overview
Jun 2010
The attendee will learn how CA Endevor Software Change Manager Quick Edit helps one shorten and reduce the steps in the lifecycle management process by providing a direct editing capability into...
Provided by CA
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Whitepapers
BRMS Whitepaper: Agile Decision Services: How IBM ILOG's Business Rule Management System Helps Organizations Deliver Fast Time to Value for Business and IT
Aug 2010
This paper explores the challenges that organizations face in trying to deliver quick time-to -value for IT projects and achieve the status of 'agile enterprise'. It illustrates how IBM®...
Provided by IBM
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Case Studies
Bancolombia Adopts a More Streamlined and Modern Approach to IT
Dec 2009
Universal Bank is the leading bank in the country, holding the largest market share and achieving the most success in the Latin American territories .Despite its prominent position in the local...
Provided by Unisys
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Whitepapers
Make ITIL Actionable with Tivoli Software.
Jun 2008
In recent years, competitive pressures, the growing burden of compliance activities, soaring operational costs and the ongoing need to innovate have combined to make service management a...
Provided by IBM
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White Papers
IT Service Management and ITIL
Apr 2010
The goal of this initiative was improved IT Service Management and optimized organizational design. Sierra Systems developed a business case, a roadmap and a set of detailed implementation plans...
Provided by Sierra Systems Group
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Case Studies
Dai Nippon Printing Generates 93.5% ROI With the BMC Change Management Solution and ITIL
Jan 2009
Dai Nippon Printing Co., Ltd. (DNP) is a leader in printing services in Japan. DNP had identified 15 key issues that were deemed critical to the success of the program, and focused on the four...
Provided by BMC Software
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Case Studies
Dell's SMART Approach to Workload Automation
Oct 2008
Dell, a company with 82,700 employees, 80 locations, and $62 billion in FY2007 revenues, is a global leader in the design, manufacture and sales of desktop PCs, laptops. Job scheduling at Dell was...
Provided by Enterprise Management Associates
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Case Studies
IT and Applications Integration That Support Growth
May 2010
The extensive Merger and Acquisition (M&A) activities that built Graphic Packaging International (GPI) into an industry leader also left them with diverse IT challenges. GPI knew that without...
Provided by Dell
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Case Studies
Centris Optimises Support for More Than 4,500 Users With Integrated Service Desk
May 2010
To provide support to customers using SHP, which includes a packaged service desk module, Centris needed to improve its change, release and incident management processes. The company also required...
Provided by CA
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Case Studies
Raymond James Enhances Service Quality Across 1.9 Million Client Accounts With Integrated IT Management
Jan 2010
Financial advisors use a vast portfolio of applications for key tasks, such as trading, creating client statements and reviewing gain/loss information. With IT so intrinsically linked to the...
Provided by CA
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Case Studies
ING Improves IT Service Quality for Its BIS Division With Oblicore Guarantee
May 2010
To ensure reliability of IT services during the relocation of its primary European datacenter, ING established several service level agreements to track the availability and responsiveness of IT...
Provided by CA
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Case Studies
Bank of Finland Achieves More With Less Resources
Jun 2010
The Bank of Finland is the country's central bank and a member of the Eurosystem. It is responsible for managing currency supply and foreign exchange reserves in Finland. Since the introduction of...
Provided by CA
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White Papers
Good Communication Is Half the Battle With ITIL
Apr 2010
West Pharma is a 100% subsidiary of the U.S. American corporate group West Pharmaceutical Services Inc. and employs around 1,700 staff in Europe. With their wide range of products and services,...
Provided by Materna
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White Papers
Family Health International Global, ITIL-based Infrastructure Made Easy
Oct 2008
With its mission to improve people's lives worldwide through research, education, and services in family health, Family Health International (FHI) is among the largest and most established...
Provided by Avocent Corporation
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White Papers
How to Leverage Metrics to Support ITIL Processes
Dec 2009
If one goes to an ITIL conference these days, one can pretty much predict that any session on ITIL process metrics will be packed. This seems to reflect a general level of anxiety and seeming...
Provided by internet.com
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White Papers
ITIL Practices for Service Management: Intermediate Lifecycle Stream
Aug 2008
The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to...
Provided by Crown
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White Papers
Running and Optimizing the Business of IT : The SAP Best Practices Approach
Jun 2008
IT organizations are challenged to deliver effective services to constituents and end users who align with business priorities and who can change quickly to meet evolving requirements. At the same...
Provided by IDG (International Data Group)
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Case Studies
Responsibility for 5,000 Servers and 1,500 Databases
Apr 2009
The European Data Center sent a project tender to several of the leading international IT service providers. The core task it described was as follows: ensuring reliable performance of and support...
Provided by Fujitsu
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Case Studies
Sun Helps Global Pharmaceutical Company Improve Efficiency With ITIL Methodology
Apr 2009
Based in Ingelheim, Germany, is one Boehringer Ingelheim Group of the 20 largest pharmaceutical companies in the world, with 135 affiliates in 47 countries and 39,800 employees. Boehringer...
Provided by Oracle
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Case Studies
KVH Reinforces Customer Helpdesk Capabilities With Integrated CRM Platform
Apr 2009
KVH wanted to build a customer relationship management system capable of handling an increasing number of calls and keep workforce expansion to a minimum. The challenge was to launch new local...
Provided by Oracle
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Webcasts
BMC ServiceDesk on Force.com Demo
May 2010
Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite, one will:...
Provided by BMC Software
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White Papers
The Benefits of Investing in ITIL Advanced Certification
May 2010
The IT industry is in the midst of a transformation. "IT-Business Alignment" may now be a clichéd phrase, but the fact remains that IT organizations that have been historically 'Techno-Centric'...
Provided by ITpreneurs
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White Papers
The Ease of ITIL
Jun 2009
The Information Technology Infrastructure Library (ITIL) offers a concept for service management in IT department. This concept is a set of best practices for service management processes,...
Provided by COSA
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Case Studies
Swedish Council Maximises Budgets and Improves Public Services With Automated and Integrated It Management
Dec 2009
To ensure the region's 300-plus healthcare facilities receive high-quality and cost-effective IT services, VGR has consolidated its IT operations. With 45,000 workstations, 1,800 servers and...
Provided by CA
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Case Studies
Saipem Creates a Strategic Project Management Solution With CA Clarity PPM
Sep 2009
The increasing complexity of Saipem's work and the company's expanding geographical reach require sophisticated project management. Saipem management therefore needed a way to manage the project...
Provided by CA
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Case Studies
Australian Maritime Safety Authority Safeguards Its Response to Distress Calls With Improved It Service Desk Performance
Nov 2009
To provide a rapid response to distress calls, the authority needs 24x7 access to its search and rescue systems and shipping data. At the same time as maintaining high levels of system...
Provided by CA
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Case Studies
BASF IT Services Supports 60,000 Users Across the World With CA Service Desk Manager
Oct 2009
With such a large user base and diverse infrastructure to support, BASF IT Services faces a massive service management challenge. The company handles 55,000 incidents, 12,000 changes and 15,000...
Provided by CA
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Case Studies
RIRDC Improves Efficiency and Results of 450 Research and Development Projects Each Year With CA Clarity PPM
Mar 2009
The organization needs to manage the daily progress of up to 450 research projects as well as an annual influx of up to 800 grant applications. RIRDC's existing project management system was...
Provided by CA
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Case Studies
Home Hardware Provides More Than 1,000 Stores With Faster Access to New IT Solutions Using CA Clarity PPM
Jul 2009
Technology is fundamental to the company's supply chain and maximizing the profitability of its stores. To ensure new IT systems can be implemented quickly, Home Hardware must be able to manage...
Provided by CA
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Case Studies
University of Technology, Sydney Reduces Costs and Improves Services for 32,000 Students With CA Service Desk
Aug 2009
UTS is under pressure to provide exceptional IT resources to its students and staff. This requires highly available systems and responsive IT services. To maintain quality of service while...
Provided by CA
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Case Studies
Debenhams Reduces Operating Costs With ITIL Best Practice and CA Service Desk Manager
Apr 2009
To maximise sales, Debenhams needs to ensure that any issues with the IT systems used in its stores and distribution centres are resolved quickly. These issues are handled by the company's IT...
Provided by CA
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Case Studies
Generali France Improves Competitive Advantage by Keeping 1,000 Projects on Track With CA Clarity PPM
Jan 2009
To strengthen its competitive position, Generali France embarked on a complex business transformation. To manage the projects and resources associated not only with this transformation but also...
Provided by CA
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Case Studies
State of Colorado Improves the Quality of Human Services With Efficient IT Management
Jul 2009
Any problems with the department's IT infrastructure would cripple its ability to provide high-quality services to Colorado's citizens. To ensure its IT systems meet the needs of both state and...
Provided by CA
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Webcasts
ITIL Version 3 in the World of Web 2.0
Jan 2010
The Information Technology Infrastructure Library (ITIL) is a best practice framework - providing technology neutral concepts techniques checklists and procedures for managing IT environments....
Provided by Sun Microsystems
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Case Studies
Sony Life Improves Business Agility With Centralised Management of Mainframe Software Assets
Sep 2009
The company's mainframe processes insurance premiums and payments for 4.4 million customers every month. To ensure the software underpinning these transactions is up-to-date, Sony Life must be...
Provided by CA
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Case Studies
TechTeam Global Uses Integrated IT Management to Improve and Expand Customer Services
Mar 2009
During the next three years, TechTeam has set a goal of growing its global business by deepening existing customer relationships and expanding into remote infrastructure, identity and access...
Provided by CA
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White Papers
Capacity Management Reporting at Merrill Lynch
May 2008
It isn't easy monitoring a distributed environment. If server growth is left unchecked, that data center space fills up rapidly. Support for different platforms and operating systems turns...
Provided by TeamQuest
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White Papers
ITIL Version 3 and TeamQuest
Jun 2009
Although V2 was quite successful, there were a number of gaps and the focus was still more technological than business in nature. Many ITIL practitioners and contributors felt that although the...
Provided by TeamQuest
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White Papers
A Manager's Guide to Implementing Capacity Management
Sep 2009
Capacity Management definitions can be found in many places on the Internet, including many IT Infrastructure Library (ITIL) sites. The definitions can be both wordy and confusing. The author will...
Provided by TeamQuest
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White Papers
Introducing a Capacity Management Maturity Model
Jan 2010
The recent adoption of virtualization technologies lowers the amount of hardware required and reduces power consumption to some extent. But it also raises management complexity since there is no...
Provided by TeamQuest
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White Papers
IT Modernization: The Choice for Change
Jul 2008
With IT Modernization firmly on the research and conference agendas of industry analysts this year, it is time to look more closely at the issues being highlighted by some of the major...
Provided by Micro Focus
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Whitepapers
ITIL v3: What It Is and Why You Should Care
May 2008
The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations....
Provided by Global Knowledge
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Whitepapers
Driving Productivity through Smarter Sourcing
Jan 2009
Driven by the need for flexibility and speed in application delivery, many companies turn to outsourcing to reduce costs. But those margins are shrinking as wages rise around the world. The time...
Provided by IBM
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Whitepapers
"Inside the Midmarket: A 2009 Perspective An environment like no other"
Jul 2009
When you're determining IT priorities, it helps to know what businesses like yours are doing. With the "Inside the Midmarket: A 2009 Perspective" trend study results, you'll learn how midmarket...
Provided by IBM
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White Papers
IT Automation: Going Beyond the Obvious to Find Real Cost Savings
Jul 2009
This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn...
Provided by BMC Software
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White Papers
SMART, Modular, Cost-Effective Steps to Workload Automation
Aug 2008
Companies running legacy job scheduling products suffer from higher costs, inefficient use of resources, and greater IT complexity, according to independent analyst firm Enterprise Management...
Provided by BMC Software
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White Papers
The Case for Automation
Jan 2010
Automating routine IT tasks seems to make sense from the financial and operational perspectives, but for many companies, questions arise when it comes to implementation: How easy is it to switch...
Provided by Kaseya International
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White Papers
Automated, Integrated IT Operations Improve Efficiency and Deliver Cost Savings
Jan 2010
Tight budgets and increasingly complex IT environments mean that IT operations teams must operate as efficiently as possible in order to keep the business running and end users satisfied. IDC...
Provided by Kaseya International
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Whitepapers
Business Analytics and Optimization for the Intelligent Enterprise
Jan 2010
IBM Global Business Services, through the IBM Institute for Business Value, develops fact-based strategic insights for senior executives around critical public and private sector issues. This...
Provided by IBM Corp.
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Webcasts
TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 1 of 5): Service Strategy Phase (Level 200)
Dec 2009
The presenter of this webcast navigates the Information Technology Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provide an introduction and practical guidance...
Provided by Microsoft
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Webcasts
Three things you may not know about HP SiteScope
Aug 2009
HP SiteScope is an agentless monitoring solution designed to ensure the availability and performance of distributed IT infrastructures-for example, servers, operating systems, network devices,...
Provided by Hewlett-Packard (HP)
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Webcasts
HP Software-as-a-Service (SaaS): Getting Business Results Faster At a Lower Cost
Dec 2009
If you're like most companies, your IT budgets are being tightened while your organization is faced with pressure from the business to obtain quicker value from your investments. HP SaaS allows...
Provided by Hewlett-Packard (HP)
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Webcasts
Optimize Your IT Costs with Automation
Dec 2009
Profitable companies are turning to IT Automation to cut costs, and streamline processes in both physical and virtual environments. But what is IT Automation? What benefits does it offer? Where do...
Provided by CA
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Whitepapers
Guide to cost optimization: 4 ways to gain operational advantage
Dec 2009
In today's economic environment, companies everywhere seek to reduce the cost of operations. Did you know that organizations today spend up to 80 percent of the IT budgets supporting day-to-day...
Provided by Hewlett-Packard (HP)
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Case Studies
NHS Connecting for Health Transforms Management of Patient Data to Optimize Quality of Service Delivery
Nov 2009
NHS Connecting for Health wanted to build a planning and management architecture for the National Programme for IT (NPfIT), a US$21.05 billion (GB£12.7 billion) multiproject initiative to...
Provided by Oracle
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Case Studies
Offshore Oil Engineering Increases Overseas Project Orders by 233%, Saves Tens of Millions in Costs
Nov 2009
Offshore Oil Engineering Co., Ltd. wanted to shorten construction duration while ensuring all project specifications are fulfilled and adopt internationally accepted project management practices...
Provided by Oracle
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Webcasts
Increase Productivity and Information Availability with ESB Messaging & Enrichment and Industry Connectivity
Dec 2009
Learn how Mayo Clinic improved information availability and improved productivity Mayo Clinic, an internationally renowned group medical practice has embarked on a project to integrate...
Provided by IBM
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White Papers
Empowering ITIL Success With WhatsUp Gold
Oct 2009
WhatsUp Gold provides cross-silo application and infrastructure support, a rich set of monitoring methods, and single console coverage across multiple management domains. These capabilities make...
Provided by Ipswitch
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White Papers
Volume Activation Technical Reference Guide
Jul 2009
This reference guide is for information technology (IT) implementers whose organizations are planning deployments of Volume Activation versions of the Windows® 7 and Windows Server® 2008 R2...
Provided by Microsoft
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White Papers
ECM: Tips for Managing Change Effectively
Nov 2009
Change management planning revolves around a specific, well-defined, measurable, realistic, and achievable project. Managing change starts at the beginning - during the planning stage - and runs...
Provided by Optical Image Technology
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White Papers
Microsoft Online Services Business Value
Jun 2009
This white paper describes the value of world-class, on-demand services that are provided by an industry leader, includes example cost savings for a typical deployment, and provides information...
Provided by Microsoft
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White Papers
Everything You Wanted to Know About ITIL in Less Than One Thousand Words!
Oct 2007
Primarily, ITIL provides international best practice guidance in IT Service Management. However, ITIL offers more than just guidance; it underpins the foundations of ISO/IEC 20000 (Service...
Provided by TSO
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White Papers
ITIL in a Recession
May 2009
As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL service management? ITIL certainly enables better investment analysis and...
Provided by TSO
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White Papers
ITIL Heroes' Handbook: ITIL for Those Who Don't Have the Time
May 2008
ITIL was meant for businesses of all sizes small, medium, and large. Today, ITIL is not given a fair chance in SMB market place, mostly dismissed for being complicated and expensive. The ITIL...
Provided by Zoho
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White Papers
Benefits of an ITIL Help Desk in the Cloud: A New ITIL Solution for Small-to-Medium Businesses
May 2010
Smaller IT organizations, such as those serving Small-to-Medium Businesses (SMBs) and departments within larger organizations must deliver world-class service on a small company budget. With...
Provided by BMC Software
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Case Studies
NNIT Uses VMware vCenter Configuration Manager to Shrink Man-Hours for Regulatory Compliance & Achieve ITIL Standards
Jun 2010
NNIT offers consulting, development, implementation and outsourcing IT services for the largest private companies and public sector organizations. To accelerate best practice approaches for IT...
Provided by VMware
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Case Studies
Migrating From HP to Assyst by Axios Systems: Axios Systems Gives Leaf a Safe Passage to ITIL
May 2009
Leaf has enjoyed sweet success in the sugar confectionary industry for more than 100 years. Leaf needed to consolidate six individual data centers. To help manage its IT in a more efficient...
Provided by Axios Systems
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Case Studies
Siemens Achieves Continuous Improvement Through Six Sigma, ITIL With VMware VCenter Configuration Manager
Jun 2010
Siemens IT Solutions and Services, Inc. is an internationally leading provider of IT solutions and services. Siemens IT Solutions and Services, in its ongoing efforts to optimize processes, sought...
Provided by VMware
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White Papers
The Rise of Service Level Management in ITIL V3
Feb 2010
Never lose sight of the importance that Service Level Management brings to both the Business and IT. SL M is the liaison between the business and IT and provides ongoing communication and updates...
Provided by CA
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Case Studies
Case Study: Qwest Uses Process Simulation to Move at the Speed of Business Change
Apr 2008
Qwest, a telecommunications company located in North America, provides voice, video, and data services to residential, SMB, and enterprise-level customers. Its provisioning operations were...
Provided by Forrester Research
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Case Studies
Establishing Application Maintenance Services (AMS) to Manage Global Operations for a Leading Entertainment Software Company
May 2010
The client, a pioneer in the home computer gaming industry, is one of the three biggest interactive entertainment software companies in the world. The client wanted local IT centers for each...
Provided by Satyam Computer Services
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Case Studies
How a Revitalized Service Desk Increased the Strategic Value of IT at Ent Federal Credit Union
Feb 2010
ENT is Colorado's largest credit union, providing a hill range of financial solutions for over l97OOO members. The IT management and staff faced: inflexible legacy systems that were costly to...
Provided by Cherwell Software
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Case Studies
Cherwell Software Case Study: Remedy Replacement
Mar 2009
The university's experience with other incident tracking applications, including Remedy, was varied. There were "Inherent Flaws" with the applications - from aesthetics to design and workflow none...
Provided by Cherwell Software
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Whitepapers
Getronics reduces time to market from as long as four weeks to a few hours with IBM software
Sep 2010
Getronics, a computer service company, needed to decrease the amount of time it took to build new hosted services for their clients. Getronics' new Utility Hosting service is built on a dynamic...
Provided by IBM
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White Papers
Oracle Grid Engine - Enhance
Oct 2010
Today's global business environment is rife with challenges as companies strive to meet increasingly stiff requirements from customers, partners, and regulatory agencies while operating under...
Provided by Oracle
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White Papers
Get Direct Insight into Intel IT's Best Practices
Oct 2010
The IT@Intel program connects IT professionals around the world with their IT peers inside our organization - sharing lessons learned, methods and strategies. Our goal is simple: Share the Intel...
Provided by Intel
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Whitepapers - Video
Business Driven IT Management
Oct 2010
Watch this video whiteboard to learn how a comprehensive enterprise management approach can increase business agility and IT efficiency with integrated IT management and support processes, all...
Provided by Oracle
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White Papers
Advanced Uses of Oracle Enterprise Manager 11g
Sep 2010
In today's business environment, many organizations depend on IT to deliver always-on systems and mission-critical services. But behind the scenes, IT organizations are coping with more and more...
Provided by Oracle
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White Papers
Application-Aware Performance Management
Sep 2010
Application awareness is now an essential component of any network performance management solution. Learn how the leading solutions for application-aware network performance management stack up...
Provided by Riverbed
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Whitepapers
A Framework for Modeling and Enabling Reuse of Best Practice IT Processes
Sep 2010
Best practices frameworks such as ITIL provide a generic description of best practice processes that are intended to be followed by people. These processes are refined into more concrete steps...
Provided by Hewlett-Packard (HP)
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Whitepapers
IBM's Tivoli Foundations Deliver Versatile Service Management Solutions Optimized for Mid-Tier Environments
Oct 2010
While most of the management marketplace has targeted high-end enterprises seeking scalability and breadth of functionality in the management of critical IT services, smaller and mid-tier...
Provided by IBM
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Whitepapers
IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes
Aug 2010
Best practice processes provide descriptive, high level guidelines rather than prescriptive, precise process model definitions. They are meant to be followed by people and may be adapted and...
Provided by Hewlett-Packard (HP)
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Whitepapers
White paper: The CIO Perspective; To Be Great at IT, You Must Be Great at BPM
Dec 2010
From the Board level on down, IT is being pushed to deliver "more for less." This is the major mandate for IT leadership. I call it "FBC - Faster, Better, Cheaper." BPM is a construction tool -...
Provided by IBM
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Podcasts
TechNet Radio: Microsoft Services and IT Service Management: MOF Vs. ITIL
Dec 2010
In this podcast the speakers describes the differences between the Microsoft Operations Framework and ITIL and how it can benefit IT Pros and their organizations better their processes and...
Provided by Microsoft
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White Papers
Validating the Business Benefits of Integrated Systems Management : The LANDesk Software Customer Experience
Sep 2008
IT organizations want to provide high-quality, low-cost technology services to business units as part of their basic mission; however, software complexity, manpower changes, mergers and...
Provided by IDG (International Data Group)
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Webcasts
IT Service Management: Reality, Practicality and Evolution
Dec 2010
In IT Service Management, progress is usually driven by changes in technology. However, expectations, business requirements and economics now play a greater role as organizations truly assess...
Provided by BMC Software
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Case Studies
University of Technology, Sydney Reduces Costs and Improves Services for 32,000 Students With CA Service Desk Manager
Aug 2009
The University of Technology, Sydney (UTS) is a dynamic and cosmopolitan university with three main campuses and has 32,000 students. UTS is under pressure to provide exceptional IT resources to...
Provided by CA
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Case Studies
TechTeam Global Uses Enterprise IT Management to Improve and Expand IT Services to Customers
Mar 2009
TechTeam Global is a leading global IT outsourcing firm providing customer with multilingual service desk, desktop management, and specialized IT solution support. During the next three years,...
Provided by CA
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Case Studies
Manpower Reduces Costs by 15 Percent With Intelligent IT Support Services
Oct 2010
Manpower provides innovative workforce solutions for 400,000 clients in 82 countries. Its services include permanent, temporary and contract recruitment, employee assessment and selection,...
Provided by CA
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Case Studies
Baker Tilly Maximizes the Time Spent on Fee-Earning Activities With CA EITM Solutions
Nov 2010
Baker Tilly is a leading firm of accountants and business advisors that specialises in providing a range of integrated services such as audit, accountancy, taxation, VAT and management...
Provided by CA
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Case Studies
Transforming IT Service Management to Support Business Agility, Innovation, and Risk Taking
Jun 2008
Bayview Financial Holdings, L.P. is one of those leaders. One of Bayview's basic tenets is to "Foresee change, and adapt quickly." Innovating, taking risks, and sharing ideas to improve the...
Provided by BMC Software
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White Papers
When Reality Hits ITIL-Implementations
Jan 2011
Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes...
Provided by ManageEngine
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White Papers
SaaS + ITIL + Service Desk = Scalable Success
Sep 2008
The paradigms surrounding the Service Desk, the technology that supports it and service desk management are changing due to the evolution of the technologies and practices surrounding them. The...
Provided by InteQ
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White Papers
Closed Loop Performance Management: Closing the Gap between Strategy & Execution
Feb 2011
Formal performance-management (PM) methodologies and solutions can give organizations the discipline to prosper during difficult economic times while providing the flexibility to pursue...
Provided by SAP
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White Papers
EMA: Data Center Management
Jun 2010
Enterprise Management Associates (EMA) devotes considerable time to discussing current and desired IT management technologies with CIOs and other IT operations personnel. This paper focuses on...
Provided by Cisco Systems
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White Papers
ITIL-Based IT Service Management Applied in Telecom Business Operation and Maintenance System
Dec 2009
Nowadays telecom operators have been aware of the significance of the telecommunications business Operation Management System, and have started to build an electronic operation and maintenance...
Provided by Academy Publisher
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White Papers
IT Value Transformation Roadmap - Cloud Strategy Brief
Feb 2011
IT organizations are perceived by the business in one of two ways - either as a cost center or a center of strategic value. Research has identified a common pattern of activity across...
Provided by VMware
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White Papers
Integrated System Management and Support
Feb 2011
In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos, with different...
Provided by Oracle
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White Papers
CA Solution Brief: Content Aware Identity and Access Management
Mar 2011
CA Content-Aware Identity and Access Management (IAM) solutions enable you to control user identities, access, and information use. You can achieve more effective compliance, reduce IT risk, and...
Provided by CA
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White Papers
White Paper: Five Keys to a Successful Identity & Access Management Implementation
Mar 2011
Using these five best practices to guide an IAM implementation brings numerous benefits. For one, the phased approach enables you to quickly realize value from your investment, rather than waiting...
Provided by CA
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Webcasts
The Register Webcast - Thinking about moving to service delivery?
Jan 2011
Thinking about moving to service delivery? Published: 1 Jan 2011 For years, most organizations have been managing the components of IT, with a primary focus on the performance and availability of...
Provided by CA
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White Papers
The 2010 Application Delivery Handbook
Mar 2011
While ensuring acceptable application delivery has always been important, it historically was not a top of mind issue for the majority of IT organizations. That changed several years ago when IT...
Provided by CA
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Whitepapers
Power to the systems: a cost-effective option for virtualization.
Mar 2011
Virtualization has moved to the forefront of many organizations' IT agendas, because it reduces both the number of physical servers required and the associated costs. This independent study by...
Provided by IBM
