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sla
(410 results)-
White Papers
How to Evaluate SLA Compliance
Aug 2006
Compliance measurement is essential for any reseller who has purchased Web hosting services under the rubric of a service level agreement. Measurement ensures that higher-level service providers...
Provided by Web Host Industry Review
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Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
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Whitepapers
Gartner Magic Quadrant for IT Service Support Management Tools
Aug 2012
IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves...
Provided by LANDesk Software, Inc.
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White Papers
Cost Reduction Through SLA-Driven Self-Management
May 2011
A main challenge for service providers is managing Service-Level Agreements (SLAs) with their customers while satisfying their business objectives, such as maximizing profits. Most current systems...
Provided by INRIA
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Case Studies
Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure
Mar 2008
Vodafone was awarded the third Australian mobile telecommunications carrier license in December 1992. Vodafone wanted a solution suite to manage companywide incident management and change...
Provided by BMC Software
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White Papers
BMC Service Level Management 7.0: Architecture
Nov 2006
The BMC Service Level Management (SLM) 7.0 product combines together the service support and infrastructure metrics and events data into a common SLM product. SLM allows users to set agreements...
Provided by BMC Software
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White Papers
Why IT Hosting from The Planet is the Smart Decision
Jan 2009
SMBs are increasingly turning to IT hosting as a more cost-effective way to access best-in-class infrastructure. What are the financial and operational benefits of IT hosting? Which type of IT...
Provided by The Planet
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Whitepapers
EMC Celerra Version 5.6 Technical Primer: SLA-Driven Replication With Celerra Replicator (V2) - Technology Concepts and Business Considerations
Jul 2008
This white paper is an overview of the new SL4-driven Celerra Replicator (V2) feature available in EMC Celerra version 5.6- The intent of this paper is to familiarize the audience with the...
Provided by EMC
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White Papers
Services Oriented Storage
Aug 2008
Connecting IT with business has been the mantra of IT organizations for many years. However, reality often finds the data center mired in redundancies and the proliferation of monolithic...
Provided by Hitachi Data Systems
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Case Studies
KBC Utilizes HP Software's Open Architecture to Streamline Merger - Achieves Avoidance of 78 FTEs and 456% ROI
Nov 2007
Having fully integrated IT was a top priority for the new KBC organization. After the 1998 merger, the company had to consolidate three separate IT organizations, integrating a myriad of...
Provided by Hewlett-Packard (HP)
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White Papers
HR Shared Services: A Fresh Look
Jun 2009
Get an updated look at human resources shared services by BusinessWeek Research. The overall premise is that in the current economic milieu, the payoff from shared services only continues to grow.
Provided by SAP
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Case Studies
Business Services Provider Boosts SLA Compliance
Jan 2009
Gerard Imhoff, the company's Corporate Vice President and Director of Global Infrastructure Services wanted to improve their ability to meet service levels and customer expectations and reduce...
Provided by Hewlett-Packard (HP)
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Whitepapers
Above and Beyond Change Management
Feb 2002
In this paper, five main design questions are introduced for Change Management that are not (directly) addressed by ITIL. For every question a proposed solution is described that is based on best...
Provided by Hewlett-Packard (HP)
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Case Studies
HP Software Resolves End-User Problems at Major Turkish Telecommunications Company
Jun 2009
Turkcell wanted to monitor real-user experience, identify the cause of problems quickly and improve the availability and performance of business-critical applications. Turkcell realised it could...
Provided by Hewlett-Packard (HP)
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Case Studies
Swisscom Replaces Paper Process With Dashboard to Monitor SLAs for 200 Systems
Jul 2009
Switzerland's leading telecommunications provider Swisscom wanted a cost-effective dashboard tool to help its employees to monitor compliance issues with Service Level Agreements (SLAs) without...
Provided by Microsoft
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Whitepapers
Mainframe Rehosting With Oracle Tuxedo: Accelerating Cost Reduction and Application Modernization
Mar 2009
Find out how mainframe rehosting lets IT professionals spend more time and money on development rather than on maintaining aging systems. This free whitepaper explains how you can unlock the value...
Provided by Oracle
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Webcasts
What's New in BMC Service Level Management 7.5
May 2009
Establishing service targets and measuring performance against those targets is the first step in creating an IT culture of continual improvement. The attendee will learn how BMC's service level...
Provided by BMC Software
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White Papers
Setting the record straight: SAN defrag is vital to storage performance.
Aug 2009
Data volumes continue to grow. More companies are consolidating and virtualizing their IT infrastructures and far more demand is placed on storage performance. But one aspect that often gets...
Provided by Condusiv Technologies
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White Papers
Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements
Sep 2008
With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing...
Provided by XCEND
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White Papers
Why You Should Take a Holistic Approach to ITIL and Service Support
Feb 2009
Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central...
Provided by BMC Software
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White Papers
Five Ways That Service Optimization Improves Mainframe Staff Productivity
May 2009
An online shopping network saved more than 200 labor hours a day, seven days a week, of mostly developer and senior-level system administrator time - saving $1.8 million in the first year alone on...
Provided by BMC Software
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White Papers
Legacy Tools: Not Built for Today's Helpdesk
Jan 2009
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee...
Provided by LogMeIn
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Case Studies
Customer Video: Siemens
Aug 2009
Siemens is one of the largest technology companies with six major business divisions. They chose DB2 and SAP for scalability, performance, increased savings, and lower TCO.
Provided by IBM
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Case Studies
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
May 2008
BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided...
Provided by Hewlett-Packard (HP)
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White Papers
CSAT - Gauging Success of Customer Relationships
Jul 2008
Industry experts repeatedly emphasize that mining an existing customer delivers significantly higher RoI than acquiring a new customer, but are companies listening? There are several approaches to...
Provided by Prayag Consulting
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White Papers
IP SLAs - Multioperation Scheduling of IP SLAs Operations
Nov 2008
This paper describes how to schedule multiple operations at once using the Cisco IOS IP Service Level Agreements (SLAs) group-scheduling feature. Cisco IOS IP SLAs allows one to analyze IP service...
Provided by Cisco Systems
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White Papers
Next-Generation Service Level Management
May 2009
All of them recognize that IT services are essential to virtually every business today, whether they are provided by an in-house IT organization or outsourced to a service provider. In most...
Provided by Novell
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Whitepapers
Gain Competitive Advantage Through IT Operational Excellence: Reducing Costs to Drive Investment in Innovation
May 2009
Today's economic downturn is putting unprecedented stress on enterprises' IT organizations. Budgets are routinely cut. Workforces are constantly reduced. And cost-containment strategies are...
Provided by Hewlett-Packard (HP)
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White Papers
Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications
Nov 2008
As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the benefits of the...
Provided by Oracle
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White Papers
Oracle WebLogic Suite 11g Technical
Jun 2009
Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing customer...
Provided by Oracle
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White Papers
Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2
Sep 2009
There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and increasing...
Provided by Dell
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White Papers
Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions
Sep 2009
You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving...
Provided by Oracle
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Whitepapers
Justifying SQL Server Management Tools in a Down Economy
Oct 2009
These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a...
Provided by Quest Software, now a part of Dell
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Whitepapers
Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers
Jul 2009
In recent years, the telecommunications landscape has shifted dramatically. And the changes continue to rush in from all directions. New players taking advantage of the global Internet are...
Provided by IBM
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Case Studies
infinitas Learning Increases Customer Satisfaction and Reduces Support Costs
Oct 2009
infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital content to students - through digital supply chain management and governance and...
Provided by Oracle
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White Papers
Towards a Meta-Negotiation Architecture for SLA-Aware Grid Services
Nov 2008
In novel market-oriented resource sharing models resource consumers pay for the resource usage and expect that non-functional requirements for the application execution, termed as Quality of...
Provided by Vienna University of Technology
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Whitepapers
Predictive Modelling for Meaningful Security SLAs
Oct 2008
A meaningful Service Level Agreement (SLA) is defined as a contractual agreement between a service provider and customer that is valuable, measurable, predictable, understandable, and affordable....
Provided by Hewlett-Packard (HP)
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White Papers
Service Level Agreement Specification, Compliance Prediction and Monitoring With Performance Trees
Jan 2009
Service Level Agreements (SLAs) are widely used throughout industry but suffer from specification ambiguities and difficulties in predicting and monitoring compliance. To address these issues, the...
Provided by Imperial College London
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White Papers
Mapping Light Communication SLA-Based Workflows Onto Grid Resources With Parallel Processing Technology
Sep 2008
Service Level Agreements (SLAs) are currently one of the major research topics in Grid Computing. Among many system components for supporting of SLA-aware Grid-based workflows, the SLA mapping...
Provided by Association for Computing Machinery
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Whitepapers
SLA-Driven Distributed Application Development
Dec 2008
The management of Service Level Agreements (SLA) in the development of business processes in a Service Oriented Architecture (SOA) often requires much manual and error-prone effort by all parties...
Provided by Association for Computing Machinery
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Whitepapers
Trust Model: Cloud's Provider and Cloud's User
Jul 2012
Most of the organization is not moving to cloud computing due to lack of trust on service provider. Although different advantages are suggested by many researchers, but they still have some...
Provided by Science and Development Network (SciDev.Net)
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Whitepapers
Maintaining and Evolving Service Level Agreements: Motivation and Case Study
Jul 2011
Inter-organization service-oriented compositions are governed by Service Level Agreements (SLAs). While the software is maintained and evolved in response to changing business requirements or...
Provided by University of Alberta
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Whitepapers
Autonomic Configuration Adaptation Based on Simulation-Generated State-Transition Models
Jun 2011
Configuration management is a complex task, even for experienced system administrators, which makes self-managing systems a particularly desirable solution. This paper describes a novel...
Provided by University of Alberta
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Whitepapers
Quantitative Assessment of Cloud Security Level Agreements: A Case Study
May 2012
The users of Cloud Service Providers (CSP) often motivate their choice of providers based on criteria such as the offered Service Level Agreements (SLA) and costs, and also recently based on...
Provided by Technische Universitat Darmstadt
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Whitepapers
Service Level Management of Differentiated Services Networks With Active Policies
Jan 2012
This paper describes a hierarchical architecture of active policies that performs the management of a differentiated services network to provide the best possible quality of service to users and...
Provided by Universidade Federal de Pernambuco
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Whitepapers
A Dynamic Energy Managment Scheme for Multi-Tier Data Centers
Sep 2010
Multi-tier data centers have become a norm for hosting modern Internet applications because they provide a flexible, modular, scalable and high performance environment. However, these benefits...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Implementation of Middleware Services Based on the Servers for Applications
May 2012
The Service Level Agreement (SLA) is a document that defines and identifies the various services given by a service provider to its clients. SLA specifies the various metrics such as service...
Provided by International Journal of Advanced Research in Computer Science and Software Engineering (IJARCSSE)
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Whitepapers
Storage system comparison: IBM Storwize V7000 vs. EMC VNX5500
Jun 2012
Organisations must continue to deal with growing data storage requirements, while doing more with less. The growing adoption of storage-as-a-service, business intelligence, and big data results in...
Provided by IBM
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White Papers
A Sequential Pattern Based QoS Prediction Method for Web Service
May 2012
Web Service Composition (WSC) assumes that the Service-Level Agreements (SLAs) the service provider commits remain steady throughout the composition's execution. However, WSC often operates in...
Provided by AICIT
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Podcasts
Service Level Agreements and the Enterprise
Jan 2012
In this podcast, the speaker talks about operational recovery, disaster recovery, archiving, and automating storage policies for regulatory compliance. The speaker also explains it strategy...
Provided by EMC
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White Papers
A Service-Level Agreement Approach Towards Termination Analysis of Service-Oriented Systems
Sep 2011
Classical approaches for program analysis as, e.g., termination analysis usually do not take into account modern software approaches such as service-oriented systems or cloud computing. Instead,...
Provided by IARIA
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White Papers
Self-Scaling the Cloud to Meet Service Level Agreements
Jul 2011
Cloud computing raises many issues about Virtualization and Service-Oriented Architecture (SOA). Topics to be addressed regarding services in Cloud computing environment include...
Provided by IARIA
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White Papers
Exploiting Multichannel Diversity in Spectrum Sharing Systems Using Optimal Stopping Rule
Apr 2012
This paper studies the problem of exploiting multichannel diversity in a spectrum sharing system, where the Secondary User (SU) sequentially explores channel state information on the licensed...
Provided by ETRI Journal
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White Papers
Analysis of Shared Memory Priority Queues With Two Discard Levels
Aug 2007
Two-rate SLAs become increasingly popular in today's Internet, allowing a customer to save money by paying one price for committed traffic and a much lower price for additional traffic that is not...
Provided by Institute of Electrical and Electronics Engineers
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Whitepapers
Apply Storage Innovations to Create a Competitive Advantage
May 2012
Learn how businesses can use advanced storage technologies, such as thin provisioning, deduplication and autotiering, to create a competitive advantage by speeding the delivery of IT services to...
Provided by HP and Intel®
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Whitepapers
Microsoft Dynamics CRM solutions from IBM
Apr 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics CRM, a comprehensive solution that helps midsize and larger organizations easily create and...
Provided by IBM
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White Papers
A Manageability Infrastructure for the Monitoring of Web Service Compositions
Jun 2008
The management of web service composition, where the employed atomic web services as well as the compositions themselves are offered on basis of Service Level Agreements (SLA), implies new...
Provided by Karlsruhe Institute of Technology (KIT)
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White Papers
A Framework for Multi-Level SLA Management
Sep 2010
Service-Oriented Architectures (SOA) represent an architectural shift for building business applications based on loosely-coupled services. In a multi-layered SOA environment the exact conditions...
Provided by Springer Science+Business Media
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Whitepapers
Adding Networks to Integrated Service Management
Apr 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence...
Provided by IBM
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White Papers
OSLAM: Towards Ontology-Based SLA Management for IPTV Services
Feb 2011
IPTV is emerging as a new service that can be very lucrative for telecommunication service providers. In addition, work is progressing to make IPTV an entertainment platform that can replace...
Provided by Pohang University of Science And Technology
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Whitepapers
Building and Operating a Network Operating Center (NOC) and Help Desk
Apr 2012
With so many new technology opportunities in the market today, managed services providers (MSPs) need to be careful not to overlook the importance of delivering exceptional customer service. The...
Provided by ConnectWise
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Whitepapers
The Value of Smarter Datacenter Services
Apr 2012
As organisations expand in the next five years, a diverse and efficient datacentre strategy will be essential. The future datacentre will need to be flexible, highly automated and based on...
Provided by IBM
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White Papers
SLA-Based Complementary Approach for Network Intrusion Detection
Apr 2011
Enhancing the intrusion detection system is essential to maintain user confidence in network services security. However, the threat of intruders on Internet services is prevalent. This paper...
Provided by Reed Elsevier
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White Papers
Recommendations for Enterprise Service SLA Guidance in the DoD
Oct 2010
A fundamental concept of the Department of Defense's (DoD's) vision for a net-centric environment includes the establishment of shared services to support the development and operation of Service...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
An Autonomic Admission Control Policy for Distributed Web Systems
Jan 2012
This paper tackles the problem of autonomic admission control for web clusters. The main contribution of this paper is the proposal of a new session admission algorithm that self-configures a...
Provided by University of Rome
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White Papers
Self-Through Self-Learning: Overload Control for Distributed Web Systems
Jan 2012
Overload control is a challenging problem for web-based applications, which are often prone to unexpected surges of traffic. Existing solutions are still far from guaranteeing the necessary...
Provided by University of Rome
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White Papers
Model-Driven Coordinated Management of Data Centers
Sep 2010
Management of computing infrastructure in data centers is an important and challenging problem that needs to: ensure availability of services conforming to the Service Level Agreements (SLAs); and...
Provided by Reed Elsevier
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White Papers
Prediction Models for Long-Term Internet Prefix Availability
Oct 2010
The Border Gateway Protocol (BGP) maintains inter-domain routing information by announcing and withdrawing IP prefixes. These routing updates can cause prefixes to be unreachable for periods of...
Provided by Reed Elsevier
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White Papers
Interval Availability Estimation for Protected Connections in Optical Networks
Aug 2010
Routing and wavelength assignment under availability constraints has been extensively researched recently. Availability (or more precisely, steady-state availability) can be defined as the average...
Provided by Reed Elsevier
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White Papers
A QoS Control Approach in Differentiated Web Caching Service
Jan 2011
As the heterogeneity of Web clients increasing, the differentiated service becomes an important issue especially for e-commerce Web site. Web caching as a key accelerator on the Internet plays an...
Provided by Academy Publisher
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White Papers
PCE-Based Service Level Agreement Constraint Routing Strategy in Multi-Domain Optical Network
Nov 2009
The authors developed a framework for constraint routing in multi-domain optical network which combines PCE with service plane. With the distributed routing computation characteristic of PCE and...
Provided by Institute of Electrical and Electronics Engineers
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eBooks
Cloud for Dummies, IBM Midsize Company Limited Edition
Jan 2012
This book gives mid sized companies insights on what it means to create flexible pools of computing resources that break down silos in your company so you can perform in a smarter & proactive...
Provided by IBM & Intel
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Webcasts
How Stratus Guarantees 99.999% SLAs for Managed Services
Jan 2012
In this webcast, the presenter describes about SLAs for managed services. Through this webcast, one can learn how Stratus Mission-Critical Managed services have delivered 100% business capability...
Provided by Stratus Technologies
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Whitepapers - Video
BMC Cloud Lifecycle Management
Jan 2012
BMC offers a complete solution for establishing and enabling a cloud environment, including a service catalog that defines service offerings, a self-service portal for procuring resources and...
Provided by BMC Software
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White Papers
Semantic Analysis of Energy Consumption for Estimating SLA Violation With Virtual Machine Provisioning Schema Using DVFS
Nov 2011
Energy consumption is one of the major expense in IT industry which has attracted the attentions of various data centers which deploys huge quantity of power supply. So attempt to reduce energy...
Provided by International Journal of Computer Science Issues
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White Papers
Cloud Software Upgrades: Challenges and Opportunities
Jun 2011
The fast evolution pace for cloud computing software is on a collision course with the authors' growing reliance on cloud computing. On one hand, cloud software must have the agility to evolve...
Provided by University of California
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Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
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White Papers
Distributed Sampling for On-line SLA Assessment
Jun 2008
New business infrastructures over the Internet pose a new set of traffic constraints. In particular, multimedia and interactive contents require guarantees of bandwidth and delivery time. The...
Provided by Universitat Politecnica de Catalunya
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White Papers
Not All Microseconds Are Equal: Fine-Grained Per-Flow Measurements With Reference Latency Interpolation
Sep 2010
New applications such as algorithmic trading and high-performance computing require extremely low latency (in microseconds). Network operators today lack sufficient fine-grain measurement tools to...
Provided by Association for Computing Machinery
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White Papers
Using Cloud Standards for Interoperability of Cloud Frameworks
Apr 2010
Today's need for Open Frameworks, especially in the Cloud community, demands for standards. These standards are needed to ensure portability, interoperability and integration of Cloud sites. This...
Provided by SAP Research
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Whitepapers
Predictive Modelling for Meaningful Security SLAs
Oct 2008
A meaningful Service Level Agreement (SLA) is defined as a contractual agreement between a service provider and customer that is valuable, measurable, predictable, understandable, and affordable....
Provided by Hewlett-Packard (HP)
-
White Papers
Service Level Agreement Specification, Compliance Prediction and Monitoring With Performance Trees
Jan 2009
Service Level Agreements (SLAs) are widely used throughout industry but suffer from specification ambiguities and difficulties in predicting and monitoring compliance. To address these issues, the...
Provided by Imperial College London
-
White Papers
Mapping Light Communication SLA-Based Workflows Onto Grid Resources With Parallel Processing Technology
Sep 2008
Service Level Agreements (SLAs) are currently one of the major research topics in Grid Computing. Among many system components for supporting of SLA-aware Grid-based workflows, the SLA mapping...
Provided by Association for Computing Machinery
-
Whitepapers
SLA-Driven Distributed Application Development
Dec 2008
The management of Service Level Agreements (SLA) in the development of business processes in a Service Oriented Architecture (SOA) often requires much manual and error-prone effort by all parties...
Provided by Association for Computing Machinery
-
White Papers
Advanced QoS Methods for Grid Workflows Based on Meta-Negotiations and SLA-Mappings
Nov 2008
In novel market-oriented resource sharing models, resource consumers pay for the resource usage and expect that non-functional requirements for the application execution, termed as Quality of...
Provided by Vienna University of Technology
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White Papers
Analysis of Performance and Quality Parameters for Service Level Agreement in Long Distance Calls Service
Mar 2008
SLA (Service level agreement) is a formal negotiated contract between service providers and customers. Nowadays the quality of telecommunication services is the key parameter in the success or...
Provided by Iran Telecommunication Research Center
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White Papers
Towards SLA-Based Optimal Workload Distribution in SANs
Feb 2008
Storage Area Networks (SANs) connect storage devices to servers over fast network interconnects. The paper considers the problem of optimal SAN configuration with the goal of meeting Service Level...
Provided by University of Tubingen
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White Papers
SLA Design and Service Provisioning for Outsourced Services
Oct 2008
In this work, a business-driven approach to designing Service Level Agreements in an e-commerce environment is proposed. In contrast to conventional SLA design approaches, the one proposed better...
Provided by Universidade Federal de Campina Grande
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White Papers
Using Database Monitoring Tools to Measure, Manage, and Prove SLA Compliance
Aug 2008
Service level agreements put IT departments in control of expectations, requirements, and performance objectives. Because monitoring database availability and performance is so important to nearly...
Provided by Embarcadero Technologies
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White Papers
IP-Availability and SLA
Nov 2008
This paper studies possible Service Level Agreement (SLA) objectives corresponding network service availability in packet switched networks, focusing on IP networks. Service availability is looked...
Provided by VTT
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White Papers
Modeling and Management of Service Level Agreements for Digital Video Broadcasting(DVB) Services
Sep 2008
This paper describes a metamodeling strategy of Service Level Agreements for Digital Video Broadcasting services based on Service Level Agreement Language(SLAng). The purpose of the paper is to...
Provided by Springer Science+Business Media
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White Papers
An Efficient Method for Service Level Agreement Assessment
Jun 2009
On-line end-to-end Service Level Agreement (SLA) monitoring is of key importance nowadays. For this purpose, recent researches have focused on measuring (when possible), or estimating (most of the...
Provided by Technical University of Catalonia
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White Papers
Cisco IOS IP SLAs Overview
Oct 2008
This module describes Cisco IOS IP Service Level Agreements (SLAs). Cisco IOS IP SLAs is a core part of the Cisco IOS software portfolio, which allows Cisco customers to analyze IP service levels...
Provided by Cisco Systems
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White Papers
Your Pathway to the Real-Time Enterprise
Jan 2009
Belgacom Explore is an open standards MPLS network based on IP and Ethernet, offering embedded security and top-notch service quality. But Belgacom Explore is more than just a network: it is also...
Provided by Belgacom
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White Papers
Toward Better Understanding of Service Level Agreement (SLA) Expectations, for Improved Conformance Among Stakeholders in a Distributed, Dynamic, Composite Software Solution
Jul 2008
Software development has evolved towards increased reuse of pre-existing components and delivery of functional capabilities through Service-Oriented Architectures (SOA). The situation drives...
Provided by University of Oregon
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White Papers
Performance Modelling for SLA-Compliant But Cost-Effective IT-Service Provisioning
Dec 2007
Modern enterprises make use of distributed service-based IT infrastructures to handle their day-to-day business. To remain competitive, basic IT-services have to be performed of high-quality but...
Provided by Technischen Universitat Munchen
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White Papers
Leveraging Public Resource Pools to Improve the Service Compliances of Computing Utilities
Jan 2009
Computing utilities are emerging as an important part of the infrastructure for outsourcing computer services. One of the major objectives of computing utilities is to maximize their net profit...
Provided by McGill University
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White Papers
Dynamic Re-Negotiations of SLA in Service Composition Scenarios
Jun 2007
In a SOA environment services are implemented on top of resources across different administrative domains, in which IT infrastructure and internal resources are managed according to autonomous...
Provided by Universita di Catania
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White Papers
Dynamic SLA Template Adjustments Based on Service Property Monitoring
Sep 2009
Service Level Agreements (SLAs) are used to manifest guarantees about certain functional and non-functional aspects of service execution. Service providers are confronted with a hard problem when...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Setting the record straight: SAN defrag is vital to storage performance
Aug 2009
Data volumes continue to grow. More companies are consolidating and virtualizing their IT infrastructures and far more demand is placed on storage performance. But one aspect that often gets...
Provided by Condusiv Technologies
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Whitepapers
Enterprise and Web 2.0 application support in a modern mainframe environment
Dec 2008
"Enterprise Web 2.0 application support from IBM IBM® WebSphere® Portal for IBM System z® software provides an efficient way for mainframe users to extend the value of their System z platform to...
Provided by IBM
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Webcasts
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Nov 2009
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI....
Provided by Cerylion
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Whitepapers
Service Level Agreement in Cloud Computing
Sep 2009
Cloud computing that provides cheap and pay-as-you-go computing resource is rapidly gaining momentum as an alternative to traditional IT Infrastructure. As more and more consumers delegate their...
Provided by Wright State University
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White Papers
Honoring SLAs on Cloud Computing Services: A Control Perspective
Jun 2009
This work contains a short survey of recent results in the literature with a view to opening up new research directions for the problem of honoring SLAs on cloud computing services. This is a new...
Provided by Aristotle University of Thessaloniki
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White Papers
Volume Activation Technical Reference Guide
Jul 2009
This reference guide is for information technology (IT) implementers whose organizations are planning deployments of Volume Activation versions of the Windows® 7 and Windows Server® 2008 R2...
Provided by Microsoft
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White Papers
High-Performance Cloud Computing: A View of Scientific Applications
Sep 2009
Scientific computing often requires the availability of a massive number of computers for performing large scale experiments. Traditionally, these needs have been addressed by using...
Provided by University of Melbourne
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White Papers
Measuring the Total Economic Impact of Content Delivery Using Adobe Flash Media Server
Jan 2009
Adobe Flash Media Server provides a secure and affordable alternative to progressive downloading of content and can be used directly by the content provider or indirectly through a content...
Provided by LimeLight
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Whitepapers
Guide to cost optimization: 4 ways to gain operational advantage
Dec 2009
In today's economic environment, companies everywhere seek to reduce the cost of operations. Did you know that organizations today spend up to 80 percent of the IT budgets supporting day-to-day...
Provided by Hewlett-Packard (HP)
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Webcasts
Three things you may not know about HP SiteScope
Aug 2009
HP SiteScope is an agentless monitoring solution designed to ensure the availability and performance of distributed IT infrastructures-for example, servers, operating systems, network devices,...
Provided by Hewlett-Packard (HP)
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White Papers
Improving Field Service Productivity & Profitability With Mobile Automation Tools
Jan 2008
Outstanding profitability is not all that sets best-in-class companies apart from their peers - they are also much more likely to use mobile computers and other mobility automation tools. Only 22...
Provided by ZIH
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White Papers
The Three Ps of Evaluating Managed Network Services
Sep 2009
To reduce costs and keep IT resources focused on the core business, more organizations are choosing to outsource network management. To deliver on this promise, it's essential to choose the right...
Provided by Qwest Communications
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Case Studies
Thriving on Complex Service Contracts
Oct 2009
A managed service provider offering a full networking infrastructure management service, Centrinet's service arm is a 24 x 365 support and operations centre. Operations are spread over 1000 sites...
Provided by Sunrise Software
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Case Studies
Crystal Clear Service Management
Sep 2009
A familiar presence on high streets around the UK and Ireland, Vision Express has firmly built the reputation of its optical business around the quality of its customer service. In order to keep...
Provided by Sunrise Software
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White Papers
Enterprise WAN Optimization
Dec 2009
Businesses everywhere are becoming increasingly decentralized andmobile. To provide a headquarters work experience anytime, anywhere,IT organizations like yours must deliver consistently reliable...
Provided by Blue Coat Systems
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Webcasts
Avoid the War Room and Missed SLAs: Supercharge Your Nightly Batch Cycle
Nov 2009
The attendee of this webcast will learn key strategies for supercharging the nightly batch cycle with this webcast. The attendee will be able to complete the nightly batch cycle more quickly...
Provided by BMC Software
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Case Studies
Cert Octavian Ensures Hundreds of Thousands of Consumer Products Are Delivered on Time With CA Service Desk Manager
Dec 2008
The company's core operations - from taking orders to warehousing and distribution - are reliant on its IT systems. To ensure these systems remain highly available, the company's IT team must be...
Provided by CA
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Research
Connecting Business Drivers To Enterprise Architecture
Jun 2005
EXECUTIVE SUMMARY: Understanding business plans and challenges is essential when starting an enterprise architecture (EA) effort or when taking stock of an existing effort. It is also a necessary...
Provided by Forrester Research
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Case Studies
TechnoMania Boosts Customer Satisfaction With Streamlined Support Services
Jan 2008
Customer satisfaction is a top priority for Lebanese IT distribution and services company TechnoMania. To facilitate its ambitious growth plans, TechnoMania needs to ensure the quality and speed...
Provided by CA
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Case Studies
BMC Software Case Study: Holcim (US) Inc.
Oct 2008
Holcim (US) Inc. is a leading cement manufacturer and a subsidiary of Holcim Ltd., a Global 2000 company with 90,000 employees in 70 countries and $23.8 billion in 2007 sales. Holcim (US) Inc....
Provided by BMC Software
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Webcasts
From Batch Processing to Workload Automation
Jul 2009
Batch scheduling . . . on the mainframe and far beyond. When we say "batch scheduling", you may think "mainframe". But workload automation solutions are available now that can coordinate batch...
Provided by BMC Software
