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sla
(410 results)-
White Papers
Service Level Agreement Specification, Compliance Prediction and Monitoring With Performance Trees
Jan 2009
Service Level Agreements (SLAs) are widely used throughout industry but suffer from specification ambiguities and difficulties in predicting and monitoring compliance. To address these issues, the...
Provided by Imperial College London
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White Papers
Mapping Light Communication SLA-Based Workflows Onto Grid Resources With Parallel Processing Technology
Sep 2008
Service Level Agreements (SLAs) are currently one of the major research topics in Grid Computing. Among many system components for supporting of SLA-aware Grid-based workflows, the SLA mapping...
Provided by Association for Computing Machinery
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Whitepapers
SLA-Driven Distributed Application Development
Dec 2008
The management of Service Level Agreements (SLA) in the development of business processes in a Service Oriented Architecture (SOA) often requires much manual and error-prone effort by all parties...
Provided by Association for Computing Machinery
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White Papers
Advanced QoS Methods for Grid Workflows Based on Meta-Negotiations and SLA-Mappings
Nov 2008
In novel market-oriented resource sharing models, resource consumers pay for the resource usage and expect that non-functional requirements for the application execution, termed as Quality of...
Provided by Vienna University of Technology
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White Papers
Analysis of Performance and Quality Parameters for Service Level Agreement in Long Distance Calls Service
Mar 2008
SLA (Service level agreement) is a formal negotiated contract between service providers and customers. Nowadays the quality of telecommunication services is the key parameter in the success or...
Provided by Iran Telecommunication Research Center
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White Papers
Towards SLA-Based Optimal Workload Distribution in SANs
Feb 2008
Storage Area Networks (SANs) connect storage devices to servers over fast network interconnects. The paper considers the problem of optimal SAN configuration with the goal of meeting Service Level...
Provided by University of Tubingen
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White Papers
SLA Design and Service Provisioning for Outsourced Services
Oct 2008
In this work, a business-driven approach to designing Service Level Agreements in an e-commerce environment is proposed. In contrast to conventional SLA design approaches, the one proposed better...
Provided by Universidade Federal de Campina Grande
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White Papers
Using Database Monitoring Tools to Measure, Manage, and Prove SLA Compliance
Aug 2008
Service level agreements put IT departments in control of expectations, requirements, and performance objectives. Because monitoring database availability and performance is so important to nearly...
Provided by Embarcadero Technologies
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White Papers
IP-Availability and SLA
Nov 2008
This paper studies possible Service Level Agreement (SLA) objectives corresponding network service availability in packet switched networks, focusing on IP networks. Service availability is looked...
Provided by VTT
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White Papers
Modeling and Management of Service Level Agreements for Digital Video Broadcasting(DVB) Services
Sep 2008
This paper describes a metamodeling strategy of Service Level Agreements for Digital Video Broadcasting services based on Service Level Agreement Language(SLAng). The purpose of the paper is to...
Provided by Springer Science+Business Media
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White Papers
An Efficient Method for Service Level Agreement Assessment
Jun 2009
On-line end-to-end Service Level Agreement (SLA) monitoring is of key importance nowadays. For this purpose, recent researches have focused on measuring (when possible), or estimating (most of the...
Provided by Technical University of Catalonia
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White Papers
Cisco IOS IP SLAs Overview
Oct 2008
This module describes Cisco IOS IP Service Level Agreements (SLAs). Cisco IOS IP SLAs is a core part of the Cisco IOS software portfolio, which allows Cisco customers to analyze IP service levels...
Provided by Cisco Systems
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White Papers
Your Pathway to the Real-Time Enterprise
Jan 2009
Belgacom Explore is an open standards MPLS network based on IP and Ethernet, offering embedded security and top-notch service quality. But Belgacom Explore is more than just a network: it is also...
Provided by Belgacom
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White Papers
Toward Better Understanding of Service Level Agreement (SLA) Expectations, for Improved Conformance Among Stakeholders in a Distributed, Dynamic, Composite Software Solution
Jul 2008
Software development has evolved towards increased reuse of pre-existing components and delivery of functional capabilities through Service-Oriented Architectures (SOA). The situation drives...
Provided by University of Oregon
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White Papers
Performance Modelling for SLA-Compliant But Cost-Effective IT-Service Provisioning
Dec 2007
Modern enterprises make use of distributed service-based IT infrastructures to handle their day-to-day business. To remain competitive, basic IT-services have to be performed of high-quality but...
Provided by Technischen Universitat Munchen
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White Papers
Leveraging Public Resource Pools to Improve the Service Compliances of Computing Utilities
Jan 2009
Computing utilities are emerging as an important part of the infrastructure for outsourcing computer services. One of the major objectives of computing utilities is to maximize their net profit...
Provided by McGill University
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White Papers
Dynamic Re-Negotiations of SLA in Service Composition Scenarios
Jun 2007
In a SOA environment services are implemented on top of resources across different administrative domains, in which IT infrastructure and internal resources are managed according to autonomous...
Provided by Universita di Catania
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White Papers
Dynamic SLA Template Adjustments Based on Service Property Monitoring
Sep 2009
Service Level Agreements (SLAs) are used to manifest guarantees about certain functional and non-functional aspects of service execution. Service providers are confronted with a hard problem when...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Setting the record straight: SAN defrag is vital to storage performance
Aug 2009
Data volumes continue to grow. More companies are consolidating and virtualizing their IT infrastructures and far more demand is placed on storage performance. But one aspect that often gets...
Provided by Condusiv Technologies
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Whitepapers
Enterprise and Web 2.0 application support in a modern mainframe environment
Dec 2008
"Enterprise Web 2.0 application support from IBM IBM® WebSphere® Portal for IBM System z® software provides an efficient way for mainframe users to extend the value of their System z platform to...
Provided by IBM
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Webcasts
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Nov 2009
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI....
Provided by Cerylion
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Whitepapers
Service Level Agreement in Cloud Computing
Sep 2009
Cloud computing that provides cheap and pay-as-you-go computing resource is rapidly gaining momentum as an alternative to traditional IT Infrastructure. As more and more consumers delegate their...
Provided by Wright State University
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White Papers
Honoring SLAs on Cloud Computing Services: A Control Perspective
Jun 2009
This work contains a short survey of recent results in the literature with a view to opening up new research directions for the problem of honoring SLAs on cloud computing services. This is a new...
Provided by Aristotle University of Thessaloniki
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White Papers
High-Performance Cloud Computing: A View of Scientific Applications
Sep 2009
Scientific computing often requires the availability of a massive number of computers for performing large scale experiments. Traditionally, these needs have been addressed by using...
Provided by University of Melbourne
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White Papers
Measuring the Total Economic Impact of Content Delivery Using Adobe Flash Media Server
Jan 2009
Adobe Flash Media Server provides a secure and affordable alternative to progressive downloading of content and can be used directly by the content provider or indirectly through a content...
Provided by LimeLight
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Whitepapers
Guide to cost optimization: 4 ways to gain operational advantage
Dec 2009
In today's economic environment, companies everywhere seek to reduce the cost of operations. Did you know that organizations today spend up to 80 percent of the IT budgets supporting day-to-day...
Provided by Hewlett-Packard (HP)
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Webcasts
Three things you may not know about HP SiteScope
Aug 2009
HP SiteScope is an agentless monitoring solution designed to ensure the availability and performance of distributed IT infrastructures-for example, servers, operating systems, network devices,...
Provided by Hewlett-Packard (HP)
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White Papers
Improving Field Service Productivity & Profitability With Mobile Automation Tools
Jan 2008
Outstanding profitability is not all that sets best-in-class companies apart from their peers - they are also much more likely to use mobile computers and other mobility automation tools. Only 22...
Provided by ZIH
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White Papers
The Three Ps of Evaluating Managed Network Services
Sep 2009
To reduce costs and keep IT resources focused on the core business, more organizations are choosing to outsource network management. To deliver on this promise, it's essential to choose the right...
Provided by Qwest Communications
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Case Studies
Thriving on Complex Service Contracts
Oct 2009
A managed service provider offering a full networking infrastructure management service, Centrinet's service arm is a 24 x 365 support and operations centre. Operations are spread over 1000 sites...
Provided by Sunrise Software
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Case Studies
Crystal Clear Service Management
Sep 2009
A familiar presence on high streets around the UK and Ireland, Vision Express has firmly built the reputation of its optical business around the quality of its customer service. In order to keep...
Provided by Sunrise Software
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White Papers
Enterprise WAN Optimization
Dec 2009
Businesses everywhere are becoming increasingly decentralized andmobile. To provide a headquarters work experience anytime, anywhere,IT organizations like yours must deliver consistently reliable...
Provided by Blue Coat Systems
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Whitepapers
ITIL v3: What It Is and Why You Should Care
May 2008
The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations....
Provided by Global Knowledge
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Webcasts
Avoid the War Room and Missed SLAs: Supercharge Your Nightly Batch Cycle
Nov 2009
The attendee of this webcast will learn key strategies for supercharging the nightly batch cycle with this webcast. The attendee will be able to complete the nightly batch cycle more quickly...
Provided by BMC Software
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Case Studies
Cert Octavian Ensures Hundreds of Thousands of Consumer Products Are Delivered on Time With CA Service Desk Manager
Dec 2008
The company's core operations - from taking orders to warehousing and distribution - are reliant on its IT systems. To ensure these systems remain highly available, the company's IT team must be...
Provided by CA
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Case Studies
TechnoMania Boosts Customer Satisfaction With Streamlined Support Services
Jan 2008
Customer satisfaction is a top priority for Lebanese IT distribution and services company TechnoMania. To facilitate its ambitious growth plans, TechnoMania needs to ensure the quality and speed...
Provided by CA
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Case Studies
BMC Software Case Study: Holcim (US) Inc.
Oct 2008
Holcim (US) Inc. is a leading cement manufacturer and a subsidiary of Holcim Ltd., a Global 2000 company with 90,000 employees in 70 countries and $23.8 billion in 2007 sales. Holcim (US) Inc....
Provided by BMC Software
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Webcasts
From Batch Processing to Workload Automation
Jul 2009
Batch scheduling . . . on the mainframe and far beyond. When we say "batch scheduling", you may think "mainframe". But workload automation solutions are available now that can coordinate batch...
Provided by BMC Software
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White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
Nov 2005
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
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Research
Taking Your PMO to the Next Step: The Office of the CIO
Sep 2005
Project management offices (PMOs) have long been responsible for overseeing and developing project management expertise, but forward-thinking companies are now considering them for a new role: the...
Provided by Forrester Research
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White Papers
A New NSIS Application for LSP Setup With Security Features
Feb 2010
Connection-oriented path setup is becoming one of the key features of the next-generation Internet with the Multi-Protocol Label Switched (MPLS) framework and its generalized version GMPLS...
Provided by Technische Universität Braunschweig
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Case Studies
Parknet Uses Extreme Networks to Deliver Triple Play and Broadband Services
Nov 2008
Parknet, located in Copenhagen, was established in 2003 with the goal of creating cost-effective, fast internet access to homes. The main challenge was, they needed a high performance network...
Provided by Extreme Networks
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White Papers
Towards Autonomic Detection of SLA Violations in Cloud Infrastructures
Nov 2010
Cloud computing has become a popular paradigm for implementing scalable on-demand computing. Self-manageable Cloud infrastructures are required in order to comply with users' requirements defined...
Provided by University of Melbourne
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
Nov 2011
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
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Whitepapers
The New CIO Agenda: Intel Cloud Computing Insights 2011
Oct 2011
This report identifies successful cloud opportunities, strategies, and best practices, and include insights from Intel's own IT group and others that have deep experience with enterprise clouds,...
Provided by Intel Corporation
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White Papers
Analysis and Simulation Routing Management MIRA (Minimum Interference Routing Algorithm) for Speedy Traffic on MPLS Network
Mar 2010
MPLS network as IP backbone has capacity constraint and routing mechanism constraint. The latest constraint, which based On Shortest Path First scheme (OSPF), results in best-shortest calculated...
Provided by International Association of Engineers
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White Papers
Governance and Service Level Agreement Issues in a Cloud Computing Environment
Jul 2011
The cloud computing environment provides for a new type of systems architecture. One key issue for a cloud computing client organization is to provide governance for data that it no longer...
Provided by Claremont Graduate University
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Whitepapers
Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change
Oct 2011
To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.
Provided by IBM
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Whitepapers
Cloud Computing Drives Break through Improvements in IT Service Delivery, Speed, and Costs
Oct 2011
IDC OPINION Cloud computing promotes a new dialogue between business and IT decision makers allowing them to define business service requirements first and then decide how to balance the use of...
Provided by IBM
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White Papers
Virtual Mainframe: Rehost Development
Sep 2011
The reliability and security of mainframe environments have made rehosting development the natural choice for mission-critical business applications. With the majority of mainframe processing...
Provided by Micro Focus
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Whitepapers
HP CloudSystem Matrix: Managing at a Higher Level
Jun 2011
As IT's economic and social importance ratchets up every year, so do the scale points and service levels required. We have to keep upping the bar. One of the key problems over the years is that...
Provided by Hewlett-Packard (HP)
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White Papers
Cost Reduction Through SLA-Driven Self-Management
May 2011
A main challenge for service providers is managing Service-Level Agreements (SLAs) with their customers while satisfying their business objectives, such as maximizing profits. Most current systems...
Provided by INRIA
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Whitepapers
The Total Economic Impact™ of VMware ThinApp report (Forrester Research whitepaper)
Sep 2010
In July 2010, VMware commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying ThinApp. The purpose of...
Provided by VMware
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White Papers
Performance Analytics: How Normal is Your Data
Aug 2011
This VMware paper takes a technical look at a variety of IT performance data (operating system metrics, quality-of-service metrics, business performance metrics, etc.) to determine how well these...
Provided by VMware
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White Papers
Multi-Dimensional SLA-Based Resource Allocation for Multi-Tier Cloud Computing Systems
May 2011
With increasing demand for computing and memory, distributed computing systems have attracted a lot of attention. Resource allocation is one of the most important challenges in the distributed...
Provided by University of Southern California
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White Papers
iSCSI SAN for Education
Aug 2011
This white paper provides an overview of how a SAN can help overcome limited IT budgets, being effective and inexpensive solution for educational institutions. It gives a brief description of the...
Provided by Starwind Software
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White Papers
How to increase VMware Availability Essential Guide
Aug 2011
In order to take full advantage of your VMware virtualized IT environment, you must also implement highly available shared storage (i.e. a SAN with High Availability technology) to help guarantee...
Provided by Starwind Software
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White Papers
A Reference Architecture for Multi-Level SLA Management
Dec 2010
There is a global trend towards service-orientation, both for organizing business interactions but also in modern IT architectures. At the business-level, service industries are becoming the...
Provided by SAP Research
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White Papers
Simulating Autonomic SLA Enactment in Clouds Using Case Based Reasoning
Sep 2010
With the emergence of Cloud Computing resources of physical machines have to be allocated to Virtual Machines (VMs) in an on-demand way. However, the efficient allocation of resources like memory,...
Provided by Vienna University of Technology
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White Papers
An SLA-Based Resource Virtualization Approach For On-demand Service Provision
Jun 2009
Cloud computing is a newly emerged research infrastructure that builds on the latest achievements of diverse research areas, such as Grid computing, Service-oriented computing, business processes...
Provided by Association for Computing Machinery
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Webcasts
Customer Spotlight: How IPC The Hospitalist Company Implemented Oracle on Vmware
Aug 2011
Have you been looking to hear about customer's experiences with the new VMware vCenter Site Recovery Manager product? View this webcast to learn about VMware customer, Navicure, and their...
Provided by VMware
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White Papers
Server Operational Cost Optimization for Cloud Computing Service Providers Over a Time Horizon
Feb 2011
Service providers are migrating to on-demand cloud computing services to unburden the task of managing infrastructure, while cloud computing providers expand the number of servers in their data...
Provided by University of Missouri
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White Papers
SLA-Driven Automatic Bottleneck Detection and Resolution for Read Intensive Multi-Tier Applications Hosted on a Cloud
May 2010
A Service-Level Agreement (SLA) provides surety for specific quality attributes to the consumers of services. However, the current SLAs offered by cloud providers do not address response time,...
Provided by Springer Science+Business Media
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White Papers
SLA-Tree: A Framework for Efficiently Supporting SLA-Based Decisions in Cloud Computing
Mar 2011
As cloud computing becomes increasingly important in database systems, many new challenges and opportunities have arisen. One challenge is that in cloud computing, business profit plays a central...
Provided by Association for Computing Machinery
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Whitepapers
The Value of Smarter Data Center Services (IDC analyst paper)
Aug 2011
While recent emphasis has been on consolidation and cost reduction, IT organizations looking to the future are developing streamlined processes and improved time-to-market. Read this white paper...
Provided by IBM
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Whitepapers
Recruit and Build the Right Team for Your Service Desk
Jul 2011
Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service Desk Institute...
Provided by Citrix Online
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Whitepapers
Leveraging A Remote Support Platform to Create a Service Dashboard
May 2010
Customer support is arguably the most metrics-driven department in most companies. But without a consolidated view - or dashboard - of all critical metrics, there's no clear, quick view of an...
Provided by Citrix Online
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Whitepapers
Next Level Service Desk Strategies
Jan 2011
Service Desks today are facing unprecedented challenges. They must support an ever-increasing array of devices and adapt to people's work habits and lifestyles by offering novel channels of...
Provided by Citrix Online
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White Papers
The Social Customer Engagement Index
Jul 2011
Companies are turning to social channels to engage with customers and prospects and build better, longer relationships with them. And, as organizations adopt social tools and strategies to engage...
Provided by SAP
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White Papers
A Case for Predictive DiffServ on Mobile Networks
Sep 2008
Differentiated Service is intended to achieve scalable service differentiation within the network. A protocol with its QoS semantics left up to off-line Service Level Agreements (SLAs) between the...
Provided by BBN Technologies
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Podcasts
Business Of IT Executive Workshop and Business of IT Dashboard
Jul 2011
Listen as Jeanine Cotter, VP of IT Strategy and Architecture Services, and Marie Wieck, VP of Middleware Services, both of IBM Global Technology Services discuss "The Business of IT." This...
Provided by IBM
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White Papers
Considerations of the SLA Management System
May 2008
As the high-speed Internet access service is disseminated rapidly, subscriber's concern about the Internet access service migrates from the network speed to the service quality. As this trend...
Provided by ETRI Journal
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Whitepapers
GHY Customer Reference: Architecting an IT transformation for increased business innovation
Jun 2011
GHY International, a provider of customs brokerage services, wanted to increase its ability to provide rapid, reliable service while focusing IT resources on delivering business value. Read this...
Provided by IBM
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Podcasts
Office 365 Jump Start (03): Microsoft Office 365 Administration & Automation Using Windows PowerShell
Jun 2011
The speaker provides a useful update of Office 365 Administration functionality exposed through PowerShell interfaces. This podcast provides insights on User Management, License Assignment,...
Provided by Microsoft
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Webcasts
Video - Tivoli Foundations Application Manager - Keep Your Applications Up & Running
Jun 2011
IBM Tivoli® Foundations™ Application Manager provides the capabilities a growing business needs to make sure that essential IT operations are up and running across network servers,...
Provided by IBM
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White Papers
Autonomic SLA-Driven Provisioning for Cloud Applications
Feb 2011
Significant achievements have been made for automated allocation of cloud resources. However, the performance of applications may be poor in peak load periods, unless their cloud resources are...
Provided by Ecole Polytechnique Federale de Lausanne
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Case Studies
NXP Partners With TCS to Optimize and Drive Innovations in Its Supply Chain IT Operations
Nov 2009
NXP, one of the largest chip makers in the world, has made tremendous strides in its field with technological advances and an ever growing global presence. The economic turbulence in 2008 with the...
Provided by Tata Consultancy Services
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White Papers
Towards Knowledge Management in Self-Adaptable Clouds
May 2010
Cloud computing represents a promising computing paradigm where resources have to be allocated to software that needs to be executed. Self-manageable Cloud infrastructures are required to achieve...
Provided by Vienna University of Technology
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White Papers
VieSLAF Framework: Increasing the Versatility of Grid QoS Models by Applying Semi-Automatic SLA-Mappings
Mar 2009
Novel computing paradigms like Grid and Cloud computing facilitate efficient, flexible, and on demand provision of the computational resources. In such models users usually pay for the resource...
Provided by Technical University of Vienna
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White Papers
Top-Down Business Process Development and Execution Using Quality of Service Aspects
Nov 2008
Developing cross-organisational business processes is a challenging task. The partners have to agree on a common data format and meaning as well as on the Quality of Service (QoS) requirements...
Provided by Taylor & Francis Group
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Webcasts
From Batch Processing to Workload Automation
Jul 2009
Batch scheduling . . . on the mainframe and far beyond. When we say "batch scheduling", you may think "mainframe". But workload automation solutions are available now that can coordinate batch...
Provided by BMC Software
-
White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
Nov 2005
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
-
Research
Taking Your PMO to the Next Step: The Office of the CIO
Sep 2005
Project management offices (PMOs) have long been responsible for overseeing and developing project management expertise, but forward-thinking companies are now considering them for a new role: the...
Provided by Forrester Research
-
White Papers
Exploiting Semantics and Virtualization for SLA-Driven Resource Allocation in Service Providers
Jun 2009
Resource management is a key challenge that service providers must adequately face in order to accomplish their business goals. This paper introduces a framework, the Semantically Enhanced...
Provided by John Wiley & Sons
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Webcasts
Improve Customer Satisfaction: Deliver More Revenue
Mar 2010
Insight into customer satisfaction is a key indicator to a repeatable, lasting revenue stream and loyal customers. Gaining information into how active customers are, repeat product purchases,...
Provided by IBM
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White Papers
Seven Ways ITIL Can Help You in an Economic Downturn
Dec 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of...
Provided by BMC Software
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White Papers
Service Desk Consolidation Insight
Dec 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds...
Provided by BMC Software
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White Papers
Crossing the Chasm Between the Service Desk and Operations
Jun 2008
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and...
Provided by BMC Software
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White Papers
Understanding ITIL® Service Portfolio Management: An approach for implementing effective service lifecycle management
Jun 2008
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements...
Provided by BMC Software
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Case Studies
Energy Company Endesa Ensures Smooth Operation of Its Printer Environment With HP Managed Print Services
Dec 2009
Endesa, S.A. (Empresa Nacional de Electricidad) is Spain's largest energy company, providing electricity to 10 million homes, with further stakes in natural gas and renewable energy. In an effort...
Provided by Hewlett-Packard (HP)
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White Papers
IT Process and Problem/Incident Management
Oct 2005
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by iConclude
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White Papers
IT Project and Portfolio Management and Application Life Cycle: Understanding the Market and Enabling IT/Business Coordination
Feb 2006
Today, Global 2000 organizations are striving to gain strategic advantage and efficiencies of scale through better governance and management of IT projects and programs. This executive level...
Provided by Borland Software
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White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
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White Papers
"Combating" Hostaphobia
Mar 2010
Get this free guide and learn what you can do to overcome hostaphobia and why hosted services can be beneficial to you and your business, allowing you to manage a more productive and efficient IT...
Provided by Apptix
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Webcasts
A New Way of Working: Insights from Global Leaders
Mar 2010
What can nearly 300 executives teach you about what separates outperforming organizations from their peers? Quite a bit. In this short video, preview the results of a new study that reveals...
Provided by IBM
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Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
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White Papers
SLA Monitoring and Management Framework for Telecommunication Services
Feb 2008
This paper presents SLA monitoring and management framework for telecommunication services. The basic requirements of this class of systems are specified and verified in context of existing SLA...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Towards an Efficient Service Level Agreement Assessment
Jan 2009
On-line end-to-end Service Level Agreement (SLA) monitoring is of key importance nowadays. For this purpose, past recent researches focused on measuring (when possible) or estimating (most of the...
Provided by Universitat Politecnica de Catalunya
-
White Papers
Comprehensive QoS Monitoring of Web Services and Event-Based SLA Violation Detection
Nov 2009
In service-oriented systems, Quality of Service represents an important issue which is often considered when selecting and composing services. For receiving up-to-date information, non-functional...
Provided by Association for Computing Machinery
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White Papers
Runtime Prediction of Service Level Agreement Violations for Composite Services
Oct 2009
SLAs are contractually binding agreements between service providers and consumers, mandating concrete numerical target values which the service needs to achieve. For service providers, it is...
Provided by University of Stuttgart
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White Papers
Job Scheduling on the Grid: Towards SLA-Based Scheduling
Jan 2010
This paper argues for the need to provide more flexibility in the level of service offered by Grid-enable high-performance, parallel, supercomputing resources. It is envisaged that such need could...
Provided by University of Manchester
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Case Studies
Tata Motors Ltd. Scales Up IT Service Management to Support Globalization
Mar 2008
Tata Motors Ltd. wanted to ensure high performance and availability of business-critical systems that enable the company to design and manufacture high-quality, affordable vehicles. The BMC Remedy...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Anonymous - Manufacturing Organization
Mar 2009
This manufacturing organization focuses its attention on delivering the business services that enable the company to manufacture and deliver superior products, maintain price competitiveness, and...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Chicago Board Options Exchange
Apr 2009
CBOE's sophisticated IT infrastructure supports huge volumes. It has handled peak message rates exceeding 255,000 messages per second, with daily message totals approaching two billion. High...
Provided by BMC Software
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Whitepapers
Transparent Application Scaling With IBM DB2 PureScale
Oct 2009
Transparent application scaling with IBM DB2 pureScale. With IBM DB2 pureScale transparent application scaling, you can transparently add capacity to your network to handle fluctuations in demand...
Provided by IBM
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White Papers
How to Set Up Successful SLAs
Mar 2006
The Service Level Agreement (SLA) is one of the most critical parts - if not the key element - of IT Service Management. But as important as they are, they also can be complicated to set up. And...
Provided by Jupitermedia
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Webcasts
Learn how to drive down network costs using telecom expense management 2.0 metrics
Apr 2010
Metrics that force organizations to think about service level agreements and measurements differently. Learn how new high performance telecom expense management solutions will increase your ROI....
Provided by Fujitsu
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White Papers
Integrating Service Level Agreements and Balanced Score Cards Within Your Relationship Management
Oct 2008
There are numerous software providers who exclusively focus on SLA and/or BSC management and can provide excellent tools to effectively manage the criteria for these initiatives. Some of the more...
Provided by Upside Software
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White Papers
Balancing eDiscovery and Compliance Obligations with IT Operational and Budget Constraints
May 2010
In this whitepaper, IDC examines the practical approaches the IT organization must consider so that it can effectively execute on the corporation's compliance and eDiscovery objectives while still...
Provided by Iron Mountain
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Whitepapers
Service Level Management of Differentiated Services Networks With Active Policies
Jan 2012
This paper describes a hierarchical architecture of active policies that performs the management of a differentiated services network to provide the best possible quality of service to users and...
Provided by Universidade Federal de Pernambuco
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Case Studies
Major Grocer Upgrades HR Processes
Apr 2010
This major grocer needed a better way of empowering local managers to own more of the process while still maintaining corporate standards and policies. They turned to Lombardi Teamworks BPM to...
Provided by IBM
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Case Studies
Telecommunications Company Grows Revenues and Profitability With IBM Solution for Service Desk and Asset Management
Jan 2010
Deregulation has resulted in more competition, and competing technologies which had the company needing to diversify its portfolio into areas where it can generate growth and has a sustainable...
Provided by IBM
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Case Studies
Star Technology Meets Stringent SLAs With IBM Service Management Solutions: An IBM Cloud Computing QuickView
Jul 2009
Star needed to meet stringent Service Level Agreements (SLAs) to help ensure that its customers' operations were always available. Star chose IBM Service Management solutions for service quality...
Provided by IBM
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Case Studies
British Telecom Takes Control of Amdocs CRM Data Growth to Maintain Service Level Agreements
Apr 2010
British Telecom (BT) wanted to resolve data growth issues affecting British Telecom's mission-critical CRM application. Remove the backlog of closed cases and improve the management of new cases...
Provided by IBM
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Presentations
Improve Customer Satisfaction: Deliver More Revenue - Video
Jun 2010
Insight into customer satisfaction is a key indicator to a repeatable, lasting revenue stream and loyal customers. Gaining information into how active customers are, repeat product purchases,...
Provided by IBM
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White Papers
Oracle Enterprise Manager 11g
Jun 2010
Traditional IT Management approach lacks a detailed understanding of the processes and transactions supported by business applications. Such management tools are generally focused on managing...
Provided by Oracle
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White Papers
Autonomic Mix-Aware Provisioning for Non-Stationary Data Center Workloads
Jan 2010
With the constantly changing and regularly evolving applications that data centers have to deal with, the servers of these data centers are met with high workloads, which are often extremely...
Provided by Association for Computing Machinery
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Webcasts
Forrester Webcast on Service Level Agreements - Today and Tomorrow
Apr 2010
This webcast is based on the Service Level Agreements and it will offer the viewers the complete information regarding how to implement a proactive service level management solutions which helps...
Provided by CA
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Whitepapers
Business Continuity: Improve End-to-End Management
Jul 2010
Businesses are demanding more from their IT operations. You have to deliver new services - to support new business processes - and you have to do it quickly and reliably. You have to give the...
Provided by IBM
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White Papers
TEC Paper (COO) - Driving Operations Through Better, Faster Decision Making
Jul 2010
In this white paper from TEC, find out how software provides visibility into your operations and helps you make better, faster decisions about employees, products, and services. It also gives you...
Provided by SAP
