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sla
(407 results)-
White Papers
VieSLAF Framework: Enabling Adaptive and Versatile SLA-Management
Aug 2009
Novel computing paradigms like Grid and Cloud computing demand guarantees on non-functional requirements such as application execution time or price. Such requirements are usually negotiated...
Provided by Springer Science+Business Media
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White Papers
Low Level Metrics to High Level SLAs - LoM2HiS Framework: Bridging the Gap Between Monitored Metrics and SLA Parameters in Cloud Environments
May 2010
Cloud computing represents a novel on-demand computing approach where resources are provided in compliance to a set of predefined non-functional properties specified and negotiated by means of...
Provided by Vienna University of Technology
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White Papers
Integrating Quality of Service Aspects in Top-Down Business Process Development Using WS-CDL and WS-BPEL
Oct 2007
Developing cross-organizational business processes is a tedious task. The partners have to agree on a common data format and meaning as well as on the Quality of Service (QoS) requirements each...
Provided by Technical University of Vienna
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White Papers
Vieslaf Framework: Facilitating Negotiations in Clouds by Applying Service Mediation and Negotiation Bootstrapping
Jul 2010
Cloud computing represents a novel and promising computing paradigm where computing resources have to be allocated to software for their execution. Self-manageable Cloud infrastructures are...
Provided by SCPE
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White Papers
A Survey on Self-Healing Systems: Approaches and Systems
Jul 2010
Present large-scale information technology environments are complex, heterogeneous compositions often affected by unpredictable behavior and poor manageability. This fostered substantial research...
Provided by Springer Science+Business Media
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White Papers
Advanced QoS Methods for GridWorkflows Based on Meta-Negotiations and SLA-Mappings
Jan 2009
In novel market-oriented resource sharing models, resource consumers pay for the resource usage and expect that non-functional requirements for the application execution, termed as Quality of...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Maximizing Profit in Cloud Computing System Via Resource Allocation
Mar 2011
With increasing demand for high performance computing and data storage, distributed computing systems have attracted a lot of attention. Resource allocation is one of the most important challenges...
Provided by University of Southern California
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White Papers
Top-Down Business Process Development and Execution Using Quality of Service Aspects
Nov 2008
Developing cross-organisational business processes is a challenging task. The partners have to agree on a common data format and meaning as well as on the Quality of Service (QoS) requirements...
Provided by Taylor & Francis Group
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White Papers
VieSLAF Framework: Increasing the Versatility of Grid QoS Models by Applying Semi-Automatic SLA-Mappings
Mar 2009
Novel computing paradigms like Grid and Cloud computing facilitate efficient, flexible, and on demand provision of the computational resources. In such models users usually pay for the resource...
Provided by Technical University of Vienna
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White Papers
Towards Knowledge Management in Self-Adaptable Clouds
May 2010
Cloud computing represents a promising computing paradigm where resources have to be allocated to software that needs to be executed. Self-manageable Cloud infrastructures are required to achieve...
Provided by Vienna University of Technology
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Case Studies
NXP Partners With TCS to Optimize and Drive Innovations in Its Supply Chain IT Operations
Nov 2009
NXP, one of the largest chip makers in the world, has made tremendous strides in its field with technological advances and an ever growing global presence. The economic turbulence in 2008 with the...
Provided by Tata Consultancy Services
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White Papers
Autonomic SLA-Driven Provisioning for Cloud Applications
Feb 2011
Significant achievements have been made for automated allocation of cloud resources. However, the performance of applications may be poor in peak load periods, unless their cloud resources are...
Provided by Ecole Polytechnique Federale de Lausanne
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Webcasts
Video - Tivoli Foundations Application Manager - Keep Your Applications Up & Running
Jun 2011
IBM Tivoli® Foundations™ Application Manager provides the capabilities a growing business needs to make sure that essential IT operations are up and running across network servers,...
Provided by IBM
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Podcasts
Office 365 Jump Start (03): Microsoft Office 365 Administration & Automation Using Windows PowerShell
Jun 2011
The speaker provides a useful update of Office 365 Administration functionality exposed through PowerShell interfaces. This podcast provides insights on User Management, License Assignment,...
Provided by Microsoft
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Whitepapers
GHY Customer Reference: Architecting an IT transformation for increased business innovation
Jun 2011
GHY International, a provider of customs brokerage services, wanted to increase its ability to provide rapid, reliable service while focusing IT resources on delivering business value. Read this...
Provided by IBM
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White Papers
Considerations of the SLA Management System
May 2008
As the high-speed Internet access service is disseminated rapidly, subscriber's concern about the Internet access service migrates from the network speed to the service quality. As this trend...
Provided by ETRI Journal
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Podcasts
Business Of IT Executive Workshop and Business of IT Dashboard
Jul 2011
Listen as Jeanine Cotter, VP of IT Strategy and Architecture Services, and Marie Wieck, VP of Middleware Services, both of IBM Global Technology Services discuss "The Business of IT." This...
Provided by IBM
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White Papers
A Case for Predictive DiffServ on Mobile Networks
Sep 2008
Differentiated Service is intended to achieve scalable service differentiation within the network. A protocol with its QoS semantics left up to off-line Service Level Agreements (SLAs) between the...
Provided by BBN Technologies
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Whitepapers
The Social Customer Engagement Index
Jul 2011
Companies are turning to social channels to engage with customers and prospects and build better, longer relationships with them. And, as organizations adopt social tools and strategies to engage...
Provided by SAP
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Whitepapers
Leveraging A Remote Support Platform to Create a Service Dashboard
May 2010
Customer support is arguably the most metrics-driven department in most companies. But without a consolidated view - or dashboard - of all critical metrics, there's no clear, quick view of an...
Provided by Citrix Online
-
Whitepapers
Recruit and Build the Right Team for Your Service Desk
Jul 2011
Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service Desk Institute...
Provided by Citrix Online
-
Whitepapers
Trust Model: Cloud's Provider and Cloud's User
Jul 2012
Most of the organization is not moving to cloud computing due to lack of trust on service provider. Although different advantages are suggested by many researchers, but they still have some...
Provided by Science and Development Network (SciDev.Net)
-
Whitepapers
A Novel ACO Technique for Fast and Near Optimal Solutions for the Multi-Dimensional Multi-Choice Knapsack Problem
Dec 2010
In this paper, the authors have proposed a novel algorithm based on Ant Colony Optimization (ACO) for finding near-optimal solutions for the Multi-dimensional Multi-choice Knapsack Problem (MMKP)....
Provided by Institute of Electrical & Electronic Engineers
-
Whitepapers
Solving the Multi-Dimensional Multi-Choice Knapsack Problem With the Help of Ants
Sep 2010
In this paper, the authors have proposed two novel algorithms based on Ant Colony Optimization (ACO) for finding near-optimal solutions for the Multi-dimensional Multi-choice Knapsack Problem...
Provided by Springer Healthcare
-
Whitepapers
A TWS3CDM Based Marking Policy in DiffServ Networks
Apr 2012
Previous marking policy for the AF service of TCP traffic in the Diffserv network has no sufficient consideration on the effect of RTT and target rate of TCP connections. In this paper, in order...
Provided by Science and Development Network (SciDev.Net)
-
Whitepapers
Cryptographic Modeling in Service Level Agreement
Jun 2012
Supporting business services through Electronic Service Delivery System (ESDS) as part of Service Oriented Architectures (SOA) involves business performance monitoring requirements, and their...
Provided by INTERNATIONAL JOURNAL OF ENGINEERING SCIENCE & ADVANCED TECHNOLOGY
-
Whitepapers
Combine global expertise with local resources to have your needs met your way
Mar 2012
To keep your IT environment running at peak performance at all times, HP Lifecycle Event Services provide expert advice and reliable technical support that is personalized to your needs and priced...
Provided by Hewlett-Packard (HP)
-
Whitepapers
SLA Business Management Based on Key Performance Indicators
Jul 2012
It is increasingly important that Service Level Agreements (SLAs) are taken into account when business processes are exposed as services in a Service Oriented Architecture. SLAs define expected...
Provided by International Association of Engineers
-
Whitepapers
QoS4WSC: A Framework for Web Services Composition Based on QoS Constraints
Aug 2012
Web Services Composition (WSC) is a paradigm for enabling application integration within and across organizational boundaries. Nowadays, the main challenges of WSC in environment like Internet are...
Provided by Machine Intelligence Research Labs (MIR Labs)
-
Whitepapers
Economical and Robust Provisioning of N-Tier Cloud Workloads: A Multi-Level Control Approach
Mar 2011
Resource provisioning for N-tier web applications in Clouds is non-trivial due to at least two reasons. First, there is an inherent optimization conflict between cost of resources and Service...
Provided by Georgia Institute of Technology
-
Whitepapers
Average Delay SLAs in Cloud Computing
May 2012
In this paper, the authors conduct feasibility studies on the average delay space for Cloud computing, and they propose a heuristic method to control the vector of average delays, subject to...
Provided by University of Miami School of Business Administration
-
Podcasts
What's New in VMware vSphere Part 8: Control of Application SLAs
Jan 2012
In this podcast, the speakers explain about the new features in vCenter Server 4.0. The speakers also explain that vCenter Server 4.0 improving the virtualization management and give one increased...
Provided by VMW Games
-
Whitepapers
Microsoft Dynamics CRM solutions from IBM: Power your productivity
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics CRM, a comprehensive solution that helps midsize and larger organizations easily create and...
Provided by IBM
-
Whitepapers
IBM Application Management Services for Microsoft
Jan 2013
IBM provides comprehensive application management services for Microsoft applications, helping organizations reduce costs while improving application availability and performance.
Provided by IBM
-
Whitepapers
Learn how new technologies bring greater choice to the mid-market
Oct 2007
One size does not fit all, according to Jeff Stiles of SAP and Kathy Piontek from IBM. In this interview, these experts discuss how SMB customers can now change their business functionality as...
Provided by IBM
-
Whitepapers
The Total Economic Impact of Dell's Toad for Oracle Solutions
Sep 2012
You’ve probably heard that Toad® for Oracle can make your job easier – whether you’re a developer, DBA or manager. But in this economy, you have to make a strong case to get the tools you want. A...
Provided by Dell Software
-
Whitepapers
A Coordinator for Scaling Elastic Applications Across Multiple Clouds
Mar 2012
Cloud computing allows customers to dynamically scale their applications, software platforms, and hardware infrastructures according to negotiated Service Level Agreements (SLAs). However,...
Provided by University of Medicine and Pharmacy
-
Whitepapers
Verifying Cloud Service Level Agreement
Nov 2012
In this paper the authors study the important issue of verifying Service Level Agreement (SLA) in a semi-trusted (or untrusted) cloud. Cloud computing services promise elastic computing and...
Provided by Institute of Electrical & Electronic Engineers
-
Whitepapers
Fair Scheduling of Dynamically Provisioned WDM Connections With Differentiated Signal Quality
May 2012
Emerging, on-demand applications (e.g., Interactive video, ultra-high definition TV, backup storage and grid computing) are gaining momentum and are becoming increasingly important. Given the high...
Provided by KTH Royal Institute of Technology
-
Whitepapers
Integrated Systems and Streamlined Practices Propel New, Responsive IT organizations
Sep 2012
Enterprise IT leaders must transform their organizations to be responsive to fast-changing business needs. They must focus on enabling business innovations. They know it, and have begun a...
Provided by IBM Australia
-
White Papers
SLA Monitoring and Management Framework for Telecommunication Services
Feb 2008
This paper presents SLA monitoring and management framework for telecommunication services. The basic requirements of this class of systems are specified and verified in context of existing SLA...
Provided by Institute of Electrical and Electronics Engineers
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Webcasts
A New Way of Working: Insights from Global Leaders
Mar 2010
What can nearly 300 executives teach you about what separates outperforming organizations from their peers? Quite a bit. In this short video, preview the results of a new study that reveals...
Provided by IBM
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White Papers
"Combating" Hostaphobia
Mar 2010
Get this free guide and learn what you can do to overcome hostaphobia and why hosted services can be beneficial to you and your business, allowing you to manage a more productive and efficient IT...
Provided by Apptix
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Case Studies
Energy Company Endesa Ensures Smooth Operation of Its Printer Environment With HP Managed Print Services
Dec 2009
Endesa, S.A. (Empresa Nacional de Electricidad) is Spain's largest energy company, providing electricity to 10 million homes, with further stakes in natural gas and renewable energy. In an effort...
Provided by Hewlett-Packard (HP)
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White Papers
Understanding ITIL® Service Portfolio Management: An approach for implementing effective service lifecycle management
Jun 2008
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements...
Provided by BMC Software
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White Papers
Crossing the Chasm Between the Service Desk and Operations
Jun 2008
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and...
Provided by BMC Software
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White Papers
Service Desk Consolidation Insight
Dec 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds...
Provided by BMC Software
-
White Papers
Seven Ways ITIL Can Help You in an Economic Downturn
Dec 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of...
Provided by BMC Software
-
Webcasts
Improve Customer Satisfaction: Deliver More Revenue
Mar 2010
Insight into customer satisfaction is a key indicator to a repeatable, lasting revenue stream and loyal customers. Gaining information into how active customers are, repeat product purchases,...
Provided by IBM
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White Papers
Exploiting Semantics and Virtualization for SLA-Driven Resource Allocation in Service Providers
Jun 2009
Resource management is a key challenge that service providers must adequately face in order to accomplish their business goals. This paper introduces a framework, the Semantically Enhanced...
Provided by John Wiley & Sons
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Webcasts
From Batch Processing to Workload Automation
Jul 2009
Batch scheduling . . . on the mainframe and far beyond. When we say "batch scheduling", you may think "mainframe". But workload automation solutions are available now that can coordinate batch...
Provided by BMC Software
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Case Studies
BMC Software Case Study: Holcim (US) Inc.
Oct 2008
Holcim (US) Inc. is a leading cement manufacturer and a subsidiary of Holcim Ltd., a Global 2000 company with 90,000 employees in 70 countries and $23.8 billion in 2007 sales. Holcim (US) Inc....
Provided by BMC Software
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Case Studies
TechnoMania Boosts Customer Satisfaction With Streamlined Support Services
Jan 2008
Customer satisfaction is a top priority for Lebanese IT distribution and services company TechnoMania. To facilitate its ambitious growth plans, TechnoMania needs to ensure the quality and speed...
Provided by CA
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Case Studies
Cert Octavian Ensures Hundreds of Thousands of Consumer Products Are Delivered on Time With CA Service Desk Manager
Dec 2008
The company's core operations - from taking orders to warehousing and distribution - are reliant on its IT systems. To ensure these systems remain highly available, the company's IT team must be...
Provided by CA
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Webcasts
Avoid the War Room and Missed SLAs: Supercharge Your Nightly Batch Cycle
Nov 2009
The attendee of this webcast will learn key strategies for supercharging the nightly batch cycle with this webcast. The attendee will be able to complete the nightly batch cycle more quickly...
Provided by BMC Software
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Whitepapers
ITIL v3: What It Is and Why You Should Care
May 2008
The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations....
Provided by Global Knowledge
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Case Studies
Crystal Clear Service Management
Sep 2009
A familiar presence on high streets around the UK and Ireland, Vision Express has firmly built the reputation of its optical business around the quality of its customer service. In order to keep...
Provided by Sunrise Software
-
Case Studies
Thriving on Complex Service Contracts
Oct 2009
A managed service provider offering a full networking infrastructure management service, Centrinet's service arm is a 24 x 365 support and operations centre. Operations are spread over 1000 sites...
Provided by Sunrise Software
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White Papers
The Three Ps of Evaluating Managed Network Services
Sep 2009
To reduce costs and keep IT resources focused on the core business, more organizations are choosing to outsource network management. To deliver on this promise, it's essential to choose the right...
Provided by Qwest Communications
-
White Papers
Improving Field Service Productivity & Profitability With Mobile Automation Tools
Jan 2008
Outstanding profitability is not all that sets best-in-class companies apart from their peers - they are also much more likely to use mobile computers and other mobility automation tools. Only 22...
Provided by ZIH
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Webcasts
Three things you may not know about HP SiteScope
Aug 2009
HP SiteScope is an agentless monitoring solution designed to ensure the availability and performance of distributed IT infrastructures-for example, servers, operating systems, network devices,...
Provided by Hewlett-Packard (HP)
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Whitepapers
Guide to cost optimization: 4 ways to gain operational advantage
Dec 2009
In today's economic environment, companies everywhere seek to reduce the cost of operations. Did you know that organizations today spend up to 80 percent of the IT budgets supporting day-to-day...
Provided by Hewlett-Packard (HP)
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White Papers
Measuring the Total Economic Impact of Content Delivery Using Adobe Flash Media Server
Jan 2009
Adobe Flash Media Server provides a secure and affordable alternative to progressive downloading of content and can be used directly by the content provider or indirectly through a content...
Provided by LimeLight
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White Papers
High-Performance Cloud Computing: A View of Scientific Applications
Sep 2009
Scientific computing often requires the availability of a massive number of computers for performing large scale experiments. Traditionally, these needs have been addressed by using...
Provided by University of Melbourne
-
White Papers
Volume Activation Technical Reference Guide
Jul 2009
This reference guide is for information technology (IT) implementers whose organizations are planning deployments of Volume Activation versions of the Windows® 7 and Windows Server® 2008 R2...
Provided by Microsoft
-
White Papers
Honoring SLAs on Cloud Computing Services: A Control Perspective
Jun 2009
This work contains a short survey of recent results in the literature with a view to opening up new research directions for the problem of honoring SLAs on cloud computing services. This is a new...
Provided by Aristotle University of Thessaloniki
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Whitepapers
Service Level Agreement in Cloud Computing
Sep 2009
Cloud computing that provides cheap and pay-as-you-go computing resource is rapidly gaining momentum as an alternative to traditional IT Infrastructure. As more and more consumers delegate their...
Provided by Wright State University
-
Webcasts
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Nov 2009
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI....
Provided by Cerylion
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Whitepapers
Enterprise and Web 2.0 application support in a modern mainframe environment
Dec 2008
"Enterprise Web 2.0 application support from IBM IBM® WebSphere® Portal for IBM System z® software provides an efficient way for mainframe users to extend the value of their System z platform to...
Provided by IBM
-
White Papers
Setting the record straight: SAN defrag is vital to storage performance
Aug 2009
Data volumes continue to grow. More companies are consolidating and virtualizing their IT infrastructures and far more demand is placed on storage performance. But one aspect that often gets...
Provided by Condusiv Technologies
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White Papers
Dynamic SLA Template Adjustments Based on Service Property Monitoring
Sep 2009
Service Level Agreements (SLAs) are used to manifest guarantees about certain functional and non-functional aspects of service execution. Service providers are confronted with a hard problem when...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Leveraging Public Resource Pools to Improve the Service Compliances of Computing Utilities
Jan 2009
Computing utilities are emerging as an important part of the infrastructure for outsourcing computer services. One of the major objectives of computing utilities is to maximize their net profit...
Provided by McGill University
-
White Papers
Performance Modelling for SLA-Compliant But Cost-Effective IT-Service Provisioning
Dec 2007
Modern enterprises make use of distributed service-based IT infrastructures to handle their day-to-day business. To remain competitive, basic IT-services have to be performed of high-quality but...
Provided by Technischen Universitat Munchen
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White Papers
Toward Better Understanding of Service Level Agreement (SLA) Expectations, for Improved Conformance Among Stakeholders in a Distributed, Dynamic, Composite Software Solution
Jul 2008
Software development has evolved towards increased reuse of pre-existing components and delivery of functional capabilities through Service-Oriented Architectures (SOA). The situation drives...
Provided by University of Oregon
-
White Papers
Your Pathway to the Real-Time Enterprise
Jan 2009
Belgacom Explore is an open standards MPLS network based on IP and Ethernet, offering embedded security and top-notch service quality. But Belgacom Explore is more than just a network: it is also...
Provided by Belgacom
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White Papers
Cisco IOS IP SLAs Overview
Oct 2008
This module describes Cisco IOS IP Service Level Agreements (SLAs). Cisco IOS IP SLAs is a core part of the Cisco IOS software portfolio, which allows Cisco customers to analyze IP service levels...
Provided by Cisco Systems
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White Papers
An Efficient Method for Service Level Agreement Assessment
Jun 2009
On-line end-to-end Service Level Agreement (SLA) monitoring is of key importance nowadays. For this purpose, recent researches have focused on measuring (when possible), or estimating (most of the...
Provided by Technical University of Catalonia
-
White Papers
Modeling and Management of Service Level Agreements for Digital Video Broadcasting(DVB) Services
Sep 2008
This paper describes a metamodeling strategy of Service Level Agreements for Digital Video Broadcasting services based on Service Level Agreement Language(SLAng). The purpose of the paper is to...
Provided by Springer Science+Business Media
-
White Papers
IP-Availability and SLA
Nov 2008
This paper studies possible Service Level Agreement (SLA) objectives corresponding network service availability in packet switched networks, focusing on IP networks. Service availability is looked...
Provided by VTT
-
White Papers
Using Database Monitoring Tools to Measure, Manage, and Prove SLA Compliance
Aug 2008
Service level agreements put IT departments in control of expectations, requirements, and performance objectives. Because monitoring database availability and performance is so important to nearly...
Provided by Embarcadero Technologies
-
Whitepapers
Leveraging A Remote Support Platform to Create a Service Dashboard
May 2010
Customer support is arguably the most metrics-driven department in most companies. But without a consolidated view - or dashboard - of all critical metrics, there's no clear, quick view of an...
Provided by Citrix Online
-
Whitepapers
Recruit and Build the Right Team for Your Service Desk
Jul 2011
Your people are your most valuable asset. "To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process." This new Service Desk Institute...
Provided by Citrix Online
-
Whitepapers
Trust Model: Cloud's Provider and Cloud's User
Jul 2012
Most of the organization is not moving to cloud computing due to lack of trust on service provider. Although different advantages are suggested by many researchers, but they still have some...
Provided by Science and Development Network (SciDev.Net)
-
Whitepapers
A Novel ACO Technique for Fast and Near Optimal Solutions for the Multi-Dimensional Multi-Choice Knapsack Problem
Dec 2010
In this paper, the authors have proposed a novel algorithm based on Ant Colony Optimization (ACO) for finding near-optimal solutions for the Multi-dimensional Multi-choice Knapsack Problem (MMKP)....
Provided by Institute of Electrical & Electronic Engineers
-
Whitepapers
Solving the Multi-Dimensional Multi-Choice Knapsack Problem With the Help of Ants
Sep 2010
In this paper, the authors have proposed two novel algorithms based on Ant Colony Optimization (ACO) for finding near-optimal solutions for the Multi-dimensional Multi-choice Knapsack Problem...
Provided by Springer Healthcare
-
Whitepapers
A TWS3CDM Based Marking Policy in DiffServ Networks
Apr 2012
Previous marking policy for the AF service of TCP traffic in the Diffserv network has no sufficient consideration on the effect of RTT and target rate of TCP connections. In this paper, in order...
Provided by Science and Development Network (SciDev.Net)
-
Whitepapers
Cryptographic Modeling in Service Level Agreement
Jun 2012
Supporting business services through Electronic Service Delivery System (ESDS) as part of Service Oriented Architectures (SOA) involves business performance monitoring requirements, and their...
Provided by INTERNATIONAL JOURNAL OF ENGINEERING SCIENCE & ADVANCED TECHNOLOGY
-
Whitepapers
Combine global expertise with local resources to have your needs met your way
Mar 2012
To keep your IT environment running at peak performance at all times, HP Lifecycle Event Services provide expert advice and reliable technical support that is personalized to your needs and priced...
Provided by Hewlett-Packard (HP)
-
Whitepapers
SLA Business Management Based on Key Performance Indicators
Jul 2012
It is increasingly important that Service Level Agreements (SLAs) are taken into account when business processes are exposed as services in a Service Oriented Architecture. SLAs define expected...
Provided by International Association of Engineers
-
Whitepapers
QoS4WSC: A Framework for Web Services Composition Based on QoS Constraints
Aug 2012
Web Services Composition (WSC) is a paradigm for enabling application integration within and across organizational boundaries. Nowadays, the main challenges of WSC in environment like Internet are...
Provided by Machine Intelligence Research Labs (MIR Labs)
-
Whitepapers
Economical and Robust Provisioning of N-Tier Cloud Workloads: A Multi-Level Control Approach
Mar 2011
Resource provisioning for N-tier web applications in Clouds is non-trivial due to at least two reasons. First, there is an inherent optimization conflict between cost of resources and Service...
Provided by Georgia Institute of Technology
-
Whitepapers
Average Delay SLAs in Cloud Computing
May 2012
In this paper, the authors conduct feasibility studies on the average delay space for Cloud computing, and they propose a heuristic method to control the vector of average delays, subject to...
Provided by University of Miami School of Business Administration
-
Podcasts
What's New in VMware vSphere Part 8: Control of Application SLAs
Jan 2012
In this podcast, the speakers explain about the new features in vCenter Server 4.0. The speakers also explain that vCenter Server 4.0 improving the virtualization management and give one increased...
Provided by VMW Games
-
Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
-
Whitepapers
Microsoft Dynamics CRM solutions from IBM: Power your productivity
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics CRM, a comprehensive solution that helps midsize and larger organizations easily create and...
Provided by IBM
-
Whitepapers
IBM Application Management Services for Microsoft
Jan 2013
IBM provides comprehensive application management services for Microsoft applications, helping organizations reduce costs while improving application availability and performance.
Provided by IBM
-
Whitepapers
Learn how new technologies bring greater choice to the mid-market
Oct 2007
One size does not fit all, according to Jeff Stiles of SAP and Kathy Piontek from IBM. In this interview, these experts discuss how SMB customers can now change their business functionality as...
Provided by IBM
-
Whitepapers
IDC Analyst Whitepaper: Embracing Consumerisation with Confidence
Dec 2011
In this white paper, analyst IDC explores the key converging market dynamics driving the consumerisation of IT. We then examine some of the significant opportunities and challenges that this...
Provided by Trend Micro Australia
-
Whitepapers
The Total Economic Impact of Dell's Toad for Oracle Solutions
Sep 2012
You’ve probably heard that Toad® for Oracle can make your job easier – whether you’re a developer, DBA or manager. But in this economy, you have to make a strong case to get the tools you want. A...
Provided by Dell Software
-
Whitepapers
A Coordinator for Scaling Elastic Applications Across Multiple Clouds
Mar 2012
Cloud computing allows customers to dynamically scale their applications, software platforms, and hardware infrastructures according to negotiated Service Level Agreements (SLAs). However,...
Provided by University of Medicine and Pharmacy
-
Whitepapers
Gartner Magic Quadrant for IT Service Support Management Tools
Aug 2012
IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves...
Provided by LANDesk Software, Inc.
-
Whitepapers
Verifying Cloud Service Level Agreement
Nov 2012
In this paper the authors study the important issue of verifying Service Level Agreement (SLA) in a semi-trusted (or untrusted) cloud. Cloud computing services promise elastic computing and...
Provided by Institute of Electrical & Electronic Engineers
-
Whitepapers
Why Your Current Service Desk Is Failing Your Business and What To Do About It
Sep 2012
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management...
Provided by Computer Associates
-
Whitepapers
Fair Scheduling of Dynamically Provisioned WDM Connections With Differentiated Signal Quality
May 2012
Emerging, on-demand applications (e.g., Interactive video, ultra-high definition TV, backup storage and grid computing) are gaining momentum and are becoming increasingly important. Given the high...
Provided by KTH Royal Institute of Technology
-
Whitepapers
Integrated Systems and Streamlined Practices Propel New, Responsive IT organizations
Sep 2012
Enterprise IT leaders must transform their organizations to be responsive to fast-changing business needs. They must focus on enabling business innovations. They know it, and have begun a...
Provided by IBM Australia
-
Whitepapers
Marketplace Update: The Next Smart Step in Enterprise IT Evolution
Mar 2013
For decades, corporate IT has been driven by two parallel, though not always complementary, evolutionary trends: 1) the appearance of essentially new computing technologies and form factors, and...
Provided by IBM Australia
-
Whitepapers
The Future of Datacentre Management
Nov 2012
The proliferation of mobile devices that collect and share volumes of increasingly unstructured data led to an explosion in information. Companies lose competitive advantage if their IT fails to...
Provided by IBM Australia
-
Whitepapers
Evolution from the Traditional Data Center to Exalogic: An Operational Perspective
Jul 2012
IT organizations are struggling with the need to balance the day-to-day concerns of data center management against the business level requirements to deliver long-term value. This balancing act...
Provided by Oracle
-
Whitepapers
Incorporating Trust in Network Virtualization
Sep 2010
In this paper, the authors propose a trust management framework for network virtualization environments. The proposed framework helps distinguish among the infrastructure providers based on their...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Dimensional Research: Selecting the Correct SaaS-based IT Service
Mar 2013
The advantage your company can achieve by deploying a SaaS-based ITSM solution is entirely dependent on your unique business model, objectives and long-term IT strategy. This white paper examines...
Provided by Hewlett-Packard (HP)
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Whitepapers
Reliability Evaluation Model for Composite Web Services
Apr 2010
Web services are the new innovation in this era. Because of the cross-platform and language independent nature of the web services, it is getting accepted by the various industries. Revolution in...
Provided by Academy & Industry Research Collaboration Center
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Whitepapers
QoS in Node-Disjoint Routing for Ad Hoc Networks
Feb 2008
Ad-hoc NETwork (MANET) is a collection of mobile nodes that can communicate with each other without using any fixed infrastructure. To support multimedia applications such as video and voice...
Provided by Scientific Research
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Whitepapers
A Solution to Optimize the Resources Present in the Cloud via Green Cloud Meeting Service Level Agreement
Jan 2013
The Green cloud meeting the SLA (Service Level Agreement) in cloud computing presents an interesting and economical solution for optimizing the resources present in the cloud. The idea of this...
Provided by International Journal of Computer Applications
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Whitepapers
THEMIS: A Mutually Verifiable Billing System for the Cloud Computing Environment
Jan 2012
With the widespread adoption of cloud computing, the ability to record and account for the usage of cloud resources in a credible and verifiable way has become critical for cloud service providers...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Dynamic Routing of Connections With Known Duration in WDM Networks
Oct 2009
Recently, new solutions for automatized management in optical networks promise to allow customers to specify on-demand the terms of the Service Level Agreement (SLA) to be guaranteed by the...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Profit-Aware DVFS Enabled Resource Management of IaaS Cloud
Mar 2013
Power consumption of IaaS Cloud is growing at a rapid pace during the last decade. This leads to high operational and maintenance cost, and also reducing the profit margin of IaaS Cloud providers....
Provided by University of Electronic Science and Technology
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Whitepapers
Gartner Magic Quadrant for IT Service Support Management Tools
Aug 2012
IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves...
Provided by LANDesk Software, Inc.
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Whitepapers
Despite the Risks, FTP Use on the Rise in the Enterprise
Oct 2007
Global businesses require the free-flowing movement of information-from sensitive customer data to logistical process information-to thrive. No one piece of technology takes more heat for creating...
Provided by Sterling Commerce
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Webcasts
Increase Customer Retention through Proactive SLA Management
Sep 2007
View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will change tomorrow's. After a broad look at SLAs and how they're being used,...
Provided by Sterling Commerce
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Whitepapers
The Value of Smarter Data Center Services (IDC analyst paper)
Aug 2011
While recent emphasis has been on consolidation and cost reduction, IT organizations looking to the future are developing streamlined processes and improved time-to-market. Read this white paper...
Provided by IBM
