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sla
(407 results)-
Whitepapers
Marketplace Update: The Next Smart Step in Enterprise IT Evolution
Mar 2013
For decades, corporate IT has been driven by two parallel, though not always complementary, evolutionary trends: 1) the appearance of essentially new computing technologies and form factors, and...
Provided by IBM Australia
-
Whitepapers
The Future of Datacentre Management
Nov 2012
The proliferation of mobile devices that collect and share volumes of increasingly unstructured data led to an explosion in information. Companies lose competitive advantage if their IT fails to...
Provided by IBM Australia
-
Whitepapers
Incorporating Trust in Network Virtualization
Sep 2010
In this paper, the authors propose a trust management framework for network virtualization environments. The proposed framework helps distinguish among the infrastructure providers based on their...
Provided by Institute of Electrical & Electronic Engineers
-
Whitepapers
Reliability Evaluation Model for Composite Web Services
Apr 2010
Web services are the new innovation in this era. Because of the cross-platform and language independent nature of the web services, it is getting accepted by the various industries. Revolution in...
Provided by Academy & Industry Research Collaboration Center
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Whitepapers
QoS in Node-Disjoint Routing for Ad Hoc Networks
Feb 2008
Ad-hoc NETwork (MANET) is a collection of mobile nodes that can communicate with each other without using any fixed infrastructure. To support multimedia applications such as video and voice...
Provided by Scientific Research
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Whitepapers
A Solution to Optimize the Resources Present in the Cloud via Green Cloud Meeting Service Level Agreement
Jan 2013
The Green cloud meeting the SLA (Service Level Agreement) in cloud computing presents an interesting and economical solution for optimizing the resources present in the cloud. The idea of this...
Provided by International Journal of Computer Applications
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Whitepapers
THEMIS: A Mutually Verifiable Billing System for the Cloud Computing Environment
Jan 2012
With the widespread adoption of cloud computing, the ability to record and account for the usage of cloud resources in a credible and verifiable way has become critical for cloud service providers...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Dynamic Routing of Connections With Known Duration in WDM Networks
Oct 2009
Recently, new solutions for automatized management in optical networks promise to allow customers to specify on-demand the terms of the Service Level Agreement (SLA) to be guaranteed by the...
Provided by Institute of Electrical & Electronic Engineers
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Whitepapers
Profit-Aware DVFS Enabled Resource Management of IaaS Cloud
Mar 2013
Power consumption of IaaS Cloud is growing at a rapid pace during the last decade. This leads to high operational and maintenance cost, and also reducing the profit margin of IaaS Cloud providers....
Provided by University of Electronic Science and Technology
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Whitepapers
Despite the Risks, FTP Use on the Rise in the Enterprise
Oct 2007
Global businesses require the free-flowing movement of information-from sensitive customer data to logistical process information-to thrive. No one piece of technology takes more heat for creating...
Provided by Sterling Commerce
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Webcasts
Increase Customer Retention through Proactive SLA Management
Sep 2007
View this Webcast as two top technology experts describe how SLAs are affecting today's IT landscape - and how they will change tomorrow's. After a broad look at SLAs and how they're being used,...
Provided by Sterling Commerce
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Whitepapers
The Value of Smarter Data Center Services (IDC analyst paper)
Aug 2011
While recent emphasis has been on consolidation and cost reduction, IT organizations looking to the future are developing streamlined processes and improved time-to-market. Read this white paper...
Provided by IBM
-
White Papers
SLA-Tree: A Framework for Efficiently Supporting SLA-Based Decisions in Cloud Computing
Mar 2011
As cloud computing becomes increasingly important in database systems, many new challenges and opportunities have arisen. One challenge is that in cloud computing, business profit plays a central...
Provided by Association for Computing Machinery
-
White Papers
SLA-Driven Automatic Bottleneck Detection and Resolution for Read Intensive Multi-Tier Applications Hosted on a Cloud
May 2010
A Service-Level Agreement (SLA) provides surety for specific quality attributes to the consumers of services. However, the current SLAs offered by cloud providers do not address response time,...
Provided by Springer Science+Business Media
-
White Papers
Server Operational Cost Optimization for Cloud Computing Service Providers Over a Time Horizon
Feb 2011
Service providers are migrating to on-demand cloud computing services to unburden the task of managing infrastructure, while cloud computing providers expand the number of servers in their data...
Provided by University of Missouri
-
Webcasts
Customer Spotlight: How IPC The Hospitalist Company Implemented Oracle on Vmware
Aug 2011
Have you been looking to hear about customer's experiences with the new VMware vCenter Site Recovery Manager product? View this webcast to learn about VMware customer, Navicure, and their...
Provided by VMware
-
White Papers
An SLA-Based Resource Virtualization Approach For On-demand Service Provision
Jun 2009
Cloud computing is a newly emerged research infrastructure that builds on the latest achievements of diverse research areas, such as Grid computing, Service-oriented computing, business processes...
Provided by Association for Computing Machinery
-
White Papers
Simulating Autonomic SLA Enactment in Clouds Using Case Based Reasoning
Sep 2010
With the emergence of Cloud Computing resources of physical machines have to be allocated to Virtual Machines (VMs) in an on-demand way. However, the efficient allocation of resources like memory,...
Provided by Vienna University of Technology
-
White Papers
A Reference Architecture for Multi-Level SLA Management
Dec 2010
There is a global trend towards service-orientation, both for organizing business interactions but also in modern IT architectures. At the business-level, service industries are becoming the...
Provided by SAP Research
-
White Papers
How to increase VMware Availability Essential Guide
Aug 2011
In order to take full advantage of your VMware virtualized IT environment, you must also implement highly available shared storage (i.e. a SAN with High Availability technology) to help guarantee...
Provided by Starwind Software
-
White Papers
iSCSI SAN for Education
Aug 2011
This white paper provides an overview of how a SAN can help overcome limited IT budgets, being effective and inexpensive solution for educational institutions. It gives a brief description of the...
Provided by Starwind Software
-
White Papers
Multi-Dimensional SLA-Based Resource Allocation for Multi-Tier Cloud Computing Systems
May 2011
With increasing demand for computing and memory, distributed computing systems have attracted a lot of attention. Resource allocation is one of the most important challenges in the distributed...
Provided by University of Southern California
-
White Papers
Performance Analytics: How Normal is Your Data
Aug 2011
This VMware paper takes a technical look at a variety of IT performance data (operating system metrics, quality-of-service metrics, business performance metrics, etc.) to determine how well these...
Provided by VMware
-
Whitepapers
IT Service Management: Is it now too important to leave to the IT department alone?
Sep 2007
IT service management solutions can help you become more focused on the business needs necessary to facilitate speed-to-market, flexibility, control, and improved efficiency. These benefits can...
Provided by IBM
-
Whitepapers
HP CloudSystem Matrix: Managing at a Higher Level
Jun 2011
As IT's economic and social importance ratchets up every year, so do the scale points and service levels required. We have to keep upping the bar. One of the key problems over the years is that...
Provided by Hewlett-Packard (HP)
-
Case Studies
Reducing Cycle Time and Improving the Quality of Decision-making for IT Emergency Change Management through Communications Enabled Business Processes
Nov 2007
In this case study, Avaya describes how its own IT organization is improving productivity and relieving worker stress by automating a customer emergency resolution process. Avaya uses its...
Provided by Avaya
-
White Papers
Virtual Mainframe: Rehost Development
Sep 2011
The reliability and security of mainframe environments have made rehosting development the natural choice for mission-critical business applications. With the majority of mainframe processing...
Provided by Micro Focus
-
Whitepapers
Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution
Sep 2007
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
-
White Papers
The Instantly Responsive Enterprise: The Marriage of BPM and CEP
Mar 2008
In this free white paper, learn how two proven but separate business process technologies, Business Process Management (BPM) and Complex Event Processing (CEP), can be merged to achieve better...
Provided by BEA Systems
-
Whitepapers
Support PCI Security Compliance With Enhanced Solutions From IBM
Sep 2007
The world has embraced payment cards to support commercial transactions for almost every kind of business. Unfortunately, the data associated with these payment cards is the focus of many identity...
Provided by IBM
-
White Papers
A Best Practice Approach to Implementing a Proactive Patch Management Strategy
Aug 2007
A successful patch management strategy requires planning, implementation and operational best practices. A best practice approach to the planning phase ensures that the service levels required by...
Provided by CA
-
Whitepapers
Cloud Computing Drives Break through Improvements in IT Service Delivery, Speed, and Costs
Oct 2011
IDC OPINION Cloud computing promotes a new dialogue between business and IT decision makers allowing them to define business service requirements first and then decide how to balance the use of...
Provided by IBM
-
Whitepapers
Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change
Oct 2011
To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.
Provided by IBM
-
White Papers
Governance and Service Level Agreement Issues in a Cloud Computing Environment
Jul 2011
The cloud computing environment provides for a new type of systems architecture. One key issue for a cloud computing client organization is to provide governance for data that it no longer...
Provided by Claremont Graduate University
-
White Papers
Analysis and Simulation Routing Management MIRA (Minimum Interference Routing Algorithm) for Speedy Traffic on MPLS Network
Mar 2010
MPLS network as IP backbone has capacity constraint and routing mechanism constraint. The latest constraint, which based On Shortest Path First scheme (OSPF), results in best-shortest calculated...
Provided by International Association of Engineers
-
Whitepapers
The New CIO Agenda: Intel Cloud Computing Insights 2011
Oct 2011
This report identifies successful cloud opportunities, strategies, and best practices, and include insights from Intel's own IT group and others that have deep experience with enterprise clouds,...
Provided by Intel Corporation
-
White Papers
The Instantly Responsive Enterprise: The Marriage of Business Process Management and Complex Event Processing
Mar 2008
The BPM-CEP synergy discussed here is characterized as the optimal processing of business events, but be sure not to be misled: The "Complex processing" part is critical. In a world where large...
Provided by BEA Systems
-
Case Studies
TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management
Jan 2008
TechnoMania is one of Lebanon's leading IT distributors and offers comprehensive technical support services. The company's business strategy is focused on expansion while maintaining its...
Provided by CA
-
Case Studies
Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services
Feb 2008
Wolters Kluwer is a leading multinational publisher and information services company. To maximize service levels, minimize downtime and improve the cost-effectiveness of its IT support team,...
Provided by CA
-
Case Studies
GCI Improves Network Availability to Provide an Enhanced Customer Experience
Feb 2008
GCI is the primary cable and telecommunications carrier for the State of Alaska, providing a variety of cable TV, high-speed Internet, and telecommunications and managed services to residential...
Provided by CA
-
White Papers
SLA Design and Service Provisioning for Outsourced Services
Oct 2008
In this work, a business-driven approach to designing Service Level Agreements in an e-commerce environment is proposed. In contrast to conventional SLA design approaches, the one proposed better...
Provided by Universidade Federal de Campina Grande
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White Papers
Towards SLA-Based Optimal Workload Distribution in SANs
Feb 2008
Storage Area Networks (SANs) connect storage devices to servers over fast network interconnects. The paper considers the problem of optimal SAN configuration with the goal of meeting Service Level...
Provided by University of Tubingen
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White Papers
Analysis of Performance and Quality Parameters for Service Level Agreement in Long Distance Calls Service
Mar 2008
SLA (Service level agreement) is a formal negotiated contract between service providers and customers. Nowadays the quality of telecommunication services is the key parameter in the success or...
Provided by Iran Telecommunication Research Center
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White Papers
Advanced QoS Methods for Grid Workflows Based on Meta-Negotiations and SLA-Mappings
Nov 2008
In novel market-oriented resource sharing models, resource consumers pay for the resource usage and expect that non-functional requirements for the application execution, termed as Quality of...
Provided by Vienna University of Technology
-
Whitepapers
SLA-Driven Distributed Application Development
Dec 2008
The management of Service Level Agreements (SLA) in the development of business processes in a Service Oriented Architecture (SOA) often requires much manual and error-prone effort by all parties...
Provided by Association for Computing Machinery
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White Papers
Mapping Light Communication SLA-Based Workflows Onto Grid Resources With Parallel Processing Technology
Sep 2008
Service Level Agreements (SLAs) are currently one of the major research topics in Grid Computing. Among many system components for supporting of SLA-aware Grid-based workflows, the SLA mapping...
Provided by Association for Computing Machinery
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White Papers
Service Level Agreement Specification, Compliance Prediction and Monitoring With Performance Trees
Jan 2009
Service Level Agreements (SLAs) are widely used throughout industry but suffer from specification ambiguities and difficulties in predicting and monitoring compliance. To address these issues, the...
Provided by Imperial College London
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Whitepapers
Predictive Modelling for Meaningful Security SLAs
Oct 2008
A meaningful Service Level Agreement (SLA) is defined as a contractual agreement between a service provider and customer that is valuable, measurable, predictable, understandable, and affordable....
Provided by Hewlett-Packard (HP)
-
White Papers
Towards a Meta-Negotiation Architecture for SLA-Aware Grid Services
Nov 2008
In novel market-oriented resource sharing models resource consumers pay for the resource usage and expect that non-functional requirements for the application execution, termed as Quality of...
Provided by Vienna University of Technology
-
Case Studies
infinitas Learning Increases Customer Satisfaction and Reduces Support Costs
Oct 2009
infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital content to students - through digital supply chain management and governance and...
Provided by Oracle
-
Whitepapers
Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers
Jul 2009
In recent years, the telecommunications landscape has shifted dramatically. And the changes continue to rush in from all directions. New players taking advantage of the global Internet are...
Provided by IBM
-
Whitepapers
Justifying SQL Server Management Tools in a Down Economy
Oct 2009
These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a...
Provided by Dell Software
-
White Papers
Managed Print Services and Beyond: How You Can Cut Costs and Go Green While Increasing Employee Productivity
Oct 2009
Did you know that print costs typically consume 3% of total revenue for businesses today? For many organizations, this is nearly equivalent to the amount spent on research and development each...
Provided by Ricoh
-
White Papers
Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions
Sep 2009
You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving...
Provided by Oracle
-
White Papers
Enabling the Windows Optimized Desktop through Windows 7 Enterprise and Windows Server 2008 R2
Sep 2009
There is more pressure than ever on information technology (IT) departments to deliver business value, despite the challenges of shrinking budgets, rapidly changing technologies, and increasing...
Provided by Dell
-
White Papers
Oracle WebLogic Suite 11g Technical
Jun 2009
Businesses want to minimize the cost of running business-critical applications, deliver new products and services at light speed for competitive advantage, and cope with ever-increasing customer...
Provided by Oracle
-
White Papers
Composite Application Management: Bridging the IT Visibility Gap in Complex Composite Applications
Nov 2008
As more and more IT shops deploy multitier middleware platforms and frameworks for the delivery of business-critical application services, they are expecting to garner the benefits of the...
Provided by Oracle
-
Whitepapers
Gain Competitive Advantage Through IT Operational Excellence: Reducing Costs to Drive Investment in Innovation
May 2009
Today's economic downturn is putting unprecedented stress on enterprises' IT organizations. Budgets are routinely cut. Workforces are constantly reduced. And cost-containment strategies are...
Provided by Hewlett-Packard (HP)
-
White Papers
Next-Generation Service Level Management
May 2009
All of them recognize that IT services are essential to virtually every business today, whether they are provided by an in-house IT organization or outsourced to a service provider. In most...
Provided by Novell
-
White Papers
IP SLAs - Multioperation Scheduling of IP SLAs Operations
Nov 2008
This paper describes how to schedule multiple operations at once using the Cisco IOS IP Service Level Agreements (SLAs) group-scheduling feature. Cisco IOS IP SLAs allows one to analyze IP service...
Provided by Cisco Systems
-
White Papers
CSAT - Gauging Success of Customer Relationships
Jul 2008
Industry experts repeatedly emphasize that mining an existing customer delivers significantly higher RoI than acquiring a new customer, but are companies listening? There are several approaches to...
Provided by Prayag Consulting
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Case Studies
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
May 2008
BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided...
Provided by Hewlett-Packard (HP)
-
Case Studies
Customer Video: Siemens
Aug 2009
Siemens is one of the largest technology companies with six major business divisions. They chose DB2 and SAP for scalability, performance, increased savings, and lower TCO.
Provided by IBM
-
White Papers
Legacy Tools: Not Built for Today's Helpdesk
Jan 2009
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee...
Provided by LogMeIn
-
White Papers
Five Ways That Service Optimization Improves Mainframe Staff Productivity
May 2009
An online shopping network saved more than 200 labor hours a day, seven days a week, of mostly developer and senior-level system administrator time - saving $1.8 million in the first year alone on...
Provided by BMC Software
-
White Papers
Why You Should Take a Holistic Approach to ITIL and Service Support
Feb 2009
Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central...
Provided by BMC Software
-
White Papers
Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements
Sep 2008
With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing...
Provided by XCEND
-
White Papers
Setting the record straight: SAN defrag is vital to storage performance.
Aug 2009
Data volumes continue to grow. More companies are consolidating and virtualizing their IT infrastructures and far more demand is placed on storage performance. But one aspect that often gets...
Provided by Condusiv Technologies
-
Webcasts
What's New in BMC Service Level Management 7.5
May 2009
Establishing service targets and measuring performance against those targets is the first step in creating an IT culture of continual improvement. The attendee will learn how BMC's service level...
Provided by BMC Software
-
Whitepapers
Mainframe Rehosting With Oracle Tuxedo: Accelerating Cost Reduction and Application Modernization
Mar 2009
Find out how mainframe rehosting lets IT professionals spend more time and money on development rather than on maintaining aging systems. This free whitepaper explains how you can unlock the value...
Provided by Oracle
-
Case Studies
Swisscom Replaces Paper Process With Dashboard to Monitor SLAs for 200 Systems
Jul 2009
Switzerland's leading telecommunications provider Swisscom wanted a cost-effective dashboard tool to help its employees to monitor compliance issues with Service Level Agreements (SLAs) without...
Provided by Microsoft
-
Case Studies
HP Software Resolves End-User Problems at Major Turkish Telecommunications Company
Jun 2009
Turkcell wanted to monitor real-user experience, identify the cause of problems quickly and improve the availability and performance of business-critical applications. Turkcell realised it could...
Provided by Hewlett-Packard (HP)
-
Whitepapers
SLA Monitoring in the Customer Service Environment: Meeting the Challenges With Operational Business Intelligence
Apr 2009
Putting customer needs in writing via a Service Level Agreement (SLA) can help ensure customer satisfaction, even in the customer service environment. The SLA defines what the company will deliver...
Provided by IBM
-
Case Studies
Business Services Provider Boosts SLA Compliance
Jan 2009
Gerard Imhoff, the company's Corporate Vice President and Director of Global Infrastructure Services wanted to improve their ability to meet service levels and customer expectations and reduce...
Provided by Hewlett-Packard (HP)
-
Whitepapers
HR Shared Services: A Fresh Look
Jun 2009
Get an updated look at human resources shared services by BusinessWeek Research. The overall premise is that in the current economic milieu, the payoff from shared services only continues to grow.
Provided by SAP
-
Case Studies
KBC Utilizes HP Software's Open Architecture to Streamline Merger - Achieves Avoidance of 78 FTEs and 456% ROI
Nov 2007
Having fully integrated IT was a top priority for the new KBC organization. After the 1998 merger, the company had to consolidate three separate IT organizations, integrating a myriad of...
Provided by Hewlett-Packard (HP)
-
White Papers
Services Oriented Storage
Aug 2008
Connecting IT with business has been the mantra of IT organizations for many years. However, reality often finds the data center mired in redundancies and the proliferation of monolithic...
Provided by Hitachi Data Systems
-
Whitepapers
EMC Celerra Version 5.6 Technical Primer: SLA-Driven Replication With Celerra Replicator (V2) - Technology Concepts and Business Considerations
Jul 2008
This white paper is an overview of the new SL4-driven Celerra Replicator (V2) feature available in EMC Celerra version 5.6- The intent of this paper is to familiarize the audience with the...
Provided by EMC
-
Whitepapers
Best Practices for Establishing SLAs
Dec 2008
There are a lot of drivers for organizations to adopt SLM, including: pressures from the business and external service providers, compliance with regulations, better risk management, improved...
Provided by Compuware
-
White Papers
Predictive Analytics for the Claim Handling Process
Jun 2009
Predictive Analytics for the Claim Handling Process: Understanding the Analytics Behind Predictive Claims This 12-page technical brief serves as a guide for understanding how Predictive Claims'...
Provided by SPSS
-
White Papers
SLA-Tree: A Framework for Efficiently Supporting SLA-Based Decisions in Cloud Computing
Mar 2011
As cloud computing becomes increasingly important in database systems, many new challenges and opportunities have arisen. One challenge is that in cloud computing, business profit plays a central...
Provided by Association for Computing Machinery
-
White Papers
SLA-Driven Automatic Bottleneck Detection and Resolution for Read Intensive Multi-Tier Applications Hosted on a Cloud
May 2010
A Service-Level Agreement (SLA) provides surety for specific quality attributes to the consumers of services. However, the current SLAs offered by cloud providers do not address response time,...
Provided by Springer Science+Business Media
-
White Papers
Server Operational Cost Optimization for Cloud Computing Service Providers Over a Time Horizon
Feb 2011
Service providers are migrating to on-demand cloud computing services to unburden the task of managing infrastructure, while cloud computing providers expand the number of servers in their data...
Provided by University of Missouri
-
Webcasts
Customer Spotlight: How IPC The Hospitalist Company Implemented Oracle on Vmware
Aug 2011
Have you been looking to hear about customer's experiences with the new VMware vCenter Site Recovery Manager product? View this webcast to learn about VMware customer, Navicure, and their...
Provided by VMware
-
White Papers
An SLA-Based Resource Virtualization Approach For On-demand Service Provision
Jun 2009
Cloud computing is a newly emerged research infrastructure that builds on the latest achievements of diverse research areas, such as Grid computing, Service-oriented computing, business processes...
Provided by Association for Computing Machinery
-
White Papers
Simulating Autonomic SLA Enactment in Clouds Using Case Based Reasoning
Sep 2010
With the emergence of Cloud Computing resources of physical machines have to be allocated to Virtual Machines (VMs) in an on-demand way. However, the efficient allocation of resources like memory,...
Provided by Vienna University of Technology
-
White Papers
A Reference Architecture for Multi-Level SLA Management
Dec 2010
There is a global trend towards service-orientation, both for organizing business interactions but also in modern IT architectures. At the business-level, service industries are becoming the...
Provided by SAP Research
-
White Papers
How to increase VMware Availability Essential Guide
Aug 2011
In order to take full advantage of your VMware virtualized IT environment, you must also implement highly available shared storage (i.e. a SAN with High Availability technology) to help guarantee...
Provided by Starwind Software
-
White Papers
iSCSI SAN for Education
Aug 2011
This white paper provides an overview of how a SAN can help overcome limited IT budgets, being effective and inexpensive solution for educational institutions. It gives a brief description of the...
Provided by Starwind Software
-
White Papers
Multi-Dimensional SLA-Based Resource Allocation for Multi-Tier Cloud Computing Systems
May 2011
With increasing demand for computing and memory, distributed computing systems have attracted a lot of attention. Resource allocation is one of the most important challenges in the distributed...
Provided by University of Southern California
-
White Papers
Performance Analytics: How Normal is Your Data
Aug 2011
This VMware paper takes a technical look at a variety of IT performance data (operating system metrics, quality-of-service metrics, business performance metrics, etc.) to determine how well these...
Provided by VMware
-
Whitepapers
The Total Economic Impact™ of VMware ThinApp report (Forrester Research whitepaper)
Sep 2010
In July 2010, VMware commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying ThinApp. The purpose of...
Provided by VMware
-
White Papers
Cost Reduction Through SLA-Driven Self-Management
May 2011
A main challenge for service providers is managing Service-Level Agreements (SLAs) with their customers while satisfying their business objectives, such as maximizing profits. Most current systems...
Provided by INRIA
-
Whitepapers
IT Service Management: Is it now too important to leave to the IT department alone?
Sep 2007
IT service management solutions can help you become more focused on the business needs necessary to facilitate speed-to-market, flexibility, control, and improved efficiency. These benefits can...
Provided by IBM
-
Whitepapers
HP CloudSystem Matrix: Managing at a Higher Level
Jun 2011
As IT's economic and social importance ratchets up every year, so do the scale points and service levels required. We have to keep upping the bar. One of the key problems over the years is that...
Provided by Hewlett-Packard (HP)
-
Case Studies
Reducing Cycle Time and Improving the Quality of Decision-making for IT Emergency Change Management through Communications Enabled Business Processes
Nov 2007
In this case study, Avaya describes how its own IT organization is improving productivity and relieving worker stress by automating a customer emergency resolution process. Avaya uses its...
Provided by Avaya
-
Whitepapers
Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution
Sep 2007
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
-
White Papers
The Instantly Responsive Enterprise: The Marriage of BPM and CEP
Mar 2008
In this free white paper, learn how two proven but separate business process technologies, Business Process Management (BPM) and Complex Event Processing (CEP), can be merged to achieve better...
Provided by BEA Systems
-
Whitepapers
Support PCI Security Compliance With Enhanced Solutions From IBM
Sep 2007
The world has embraced payment cards to support commercial transactions for almost every kind of business. Unfortunately, the data associated with these payment cards is the focus of many identity...
Provided by IBM
-
White Papers
A Best Practice Approach to Implementing a Proactive Patch Management Strategy
Aug 2007
A successful patch management strategy requires planning, implementation and operational best practices. A best practice approach to the planning phase ensures that the service levels required by...
Provided by CA
-
Whitepapers
Cloud Computing Drives Break through Improvements in IT Service Delivery, Speed, and Costs
Oct 2011
IDC OPINION Cloud computing promotes a new dialogue between business and IT decision makers allowing them to define business service requirements first and then decide how to balance the use of...
Provided by IBM
-
Whitepapers
Versatile Approach for Optimizing Business Service & Application Performance in a World of Accelerating Change
Oct 2011
To optimize business services and application performance, IT organizations need a complete picture of all IT assets and services that contribute to customer and user experience.
Provided by IBM
-
White Papers
Governance and Service Level Agreement Issues in a Cloud Computing Environment
Jul 2011
The cloud computing environment provides for a new type of systems architecture. One key issue for a cloud computing client organization is to provide governance for data that it no longer...
Provided by Claremont Graduate University
-
White Papers
Analysis and Simulation Routing Management MIRA (Minimum Interference Routing Algorithm) for Speedy Traffic on MPLS Network
Mar 2010
MPLS network as IP backbone has capacity constraint and routing mechanism constraint. The latest constraint, which based On Shortest Path First scheme (OSPF), results in best-shortest calculated...
Provided by International Association of Engineers
-
Whitepapers
The New CIO Agenda: Intel Cloud Computing Insights 2011
Oct 2011
This report identifies successful cloud opportunities, strategies, and best practices, and include insights from Intel's own IT group and others that have deep experience with enterprise clouds,...
Provided by Intel Corporation
-
White Papers
The Instantly Responsive Enterprise: The Marriage of Business Process Management and Complex Event Processing
Mar 2008
The BPM-CEP synergy discussed here is characterized as the optimal processing of business events, but be sure not to be misled: The "Complex processing" part is critical. In a world where large...
Provided by BEA Systems
-
Case Studies
TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management
Jan 2008
TechnoMania is one of Lebanon's leading IT distributors and offers comprehensive technical support services. The company's business strategy is focused on expansion while maintaining its...
Provided by CA
-
Case Studies
Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services
Feb 2008
Wolters Kluwer is a leading multinational publisher and information services company. To maximize service levels, minimize downtime and improve the cost-effectiveness of its IT support team,...
Provided by CA
-
Case Studies
GCI Improves Network Availability to Provide an Enhanced Customer Experience
Feb 2008
GCI is the primary cable and telecommunications carrier for the State of Alaska, providing a variety of cable TV, high-speed Internet, and telecommunications and managed services to residential...
Provided by CA
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Case Studies
Winn-Dixie Gets Groceries to Customers Faster by Enhancing Workload Automation and Systems Monitoring
Apr 2008
Winn-Dixie operates more than 500 stores across Florida, Alabama, Louisiana, Georgia and Mississippi in the USA. With IT playing such a critical role in the retail experience, many of Winn-Dixie's...
Provided by CA
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
Nov 2011
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by LogMeIn
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White Papers
Towards Autonomic Detection of SLA Violations in Cloud Infrastructures
Nov 2010
Cloud computing has become a popular paradigm for implementing scalable on-demand computing. Self-manageable Cloud infrastructures are required in order to comply with users' requirements defined...
Provided by University of Melbourne
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Case Studies
Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure
Mar 2008
Vodafone was awarded the third Australian mobile telecommunications carrier license in December 1992. Vodafone wanted a solution suite to manage companywide incident management and change...
Provided by BMC Software
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Case Studies
CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
Jun 2008
CGI Group Inc. is one of the largest IT and business process service firms in North America. The company wanted to improve process for resolving application problems for CGI's top client. CGI...
Provided by BMC Software
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Case Studies
Parknet Uses Extreme Networks to Deliver Triple Play and Broadband Services
Nov 2008
Parknet, located in Copenhagen, was established in 2003 with the goal of creating cost-effective, fast internet access to homes. The main challenge was, they needed a high performance network...
Provided by Extreme Networks
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White Papers
A New NSIS Application for LSP Setup With Security Features
Feb 2010
Connection-oriented path setup is becoming one of the key features of the next-generation Internet with the Multi-Protocol Label Switched (MPLS) framework and its generalized version GMPLS...
Provided by Technische Universität Braunschweig
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White Papers
Using Cloud Standards for Interoperability of Cloud Frameworks
Apr 2010
Today's need for Open Frameworks, especially in the Cloud community, demands for standards. These standards are needed to ensure portability, interoperability and integration of Cloud sites. This...
Provided by SAP Research
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White Papers
Not All Microseconds Are Equal: Fine-Grained Per-Flow Measurements With Reference Latency Interpolation
Sep 2010
New applications such as algorithmic trading and high-performance computing require extremely low latency (in microseconds). Network operators today lack sufficient fine-grain measurement tools to...
Provided by Association for Computing Machinery
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White Papers
Distributed Sampling for On-line SLA Assessment
Jun 2008
New business infrastructures over the Internet pose a new set of traffic constraints. In particular, multimedia and interactive contents require guarantees of bandwidth and delivery time. The...
Provided by Universitat Politecnica de Catalunya
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Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2012
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
