- Subscribe to this page:
- RSS
- Email Alert
user satisfaction
(206 results)Search the Library
Mission Statement
TechRepublic's ITPapers is the Web's largest library of free technical IT white papers, webcasts, and case studies. Covering IT categories including Data Management, IT Management, Networking, Communications, Enterprise Applications, Storage, Security and much more, TechRepublic's White Paper Directory is the best source for technical white papers and IT information.
-
White Papers
Dynamic Active Probing of Helpdesk Databases
Aug 2008
Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to find whether...
Provided by Association for Computing Machinery
-
White Papers
Fuzzy Multi-State Allocation of the Diesel Engine Fuel Supply System
Feb 2009
To reduce the inapplicability of binary state models in system reliability analysis, fuzzy multi-state reliability allocation model is presented in this paper. In the presented model, the fuzzy...
Provided by Dalian University Of Technology
-
White Papers
Cost-Based Optimization of Service Compositions
Feb 2011
For providers of composite services preventing cases of SLA violations is crucial. Previous work has established runtime adaptation of compositions as a promising tool to achieve SLA conformance....
Provided by Vienna University of Technology
-
Podcasts
Navigating the ITIL IT Lifecycle: The Service Operation Phase
Apr 2010
In this podcast series, the speakers navigate the ITIL IT lifecycle, following the five ITIL phases. They also provide an introduction and practical guidance for the goals, inputs, outputs, and...
Provided by Microsoft
-
Podcasts
End User Tips and Tricks for Office 365: Get the Most out of Lync Online
May 2011
Wondering what Microsoft Lync Online is and how it impacts one's organization? Curious about what role it can play in one's employees' productivity experience? Join in for this podcast that is...
Provided by Microsoft
-
Podcasts
End User Tips and Tricks for Office 365: Focus on SharePoint Online
May 2011
Are people wondering what Microsoft SharePoint Online is and how it impacts your organization? Are they curious about what role it can play in your employees' productivity experience? Join one for...
Provided by Microsoft
-
Case Studies
NXP Partners With TCS to Optimize and Drive Innovations in Its Supply Chain IT Operations
Nov 2009
NXP, one of the largest chip makers in the world, has made tremendous strides in its field with technological advances and an ever growing global presence. The economic turbulence in 2008 with the...
Provided by Tata Consultancy Services
-
Case Studies
Communication Leader Motorola's Global IT Support Is Streamlined by TCS
Mar 2011
With IT becoming the nerve center of global enterprises, ensuring its continuous availability has become a key business imperative. For global communication leader Motorola, the success of its...
Provided by Tata Consultancy Services
-
White Papers
Assessing Expertise Awareness in Resolution Networks
May 2010
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its customers. The...
Provided by Arizona State University
-
White Papers
Content-Aware Resolution Sequence Mining for Ticket Routing
Jun 2010
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert groups, to...
Provided by Arizona State University
-
Podcasts
Office 365 Jump Start (03): Microsoft Office 365 Administration & Automation Using Windows PowerShell
Jun 2011
The speaker provides a useful update of Office 365 Administration functionality exposed through PowerShell interfaces. This podcast provides insights on User Management, License Assignment,...
Provided by Microsoft
-
Podcasts
TechNet Radio: IT Time - What's Next in System Center 2012
May 2011
It's IT Time and in today's episode, the speakers - -Group Product Manager here at Microsoft. Listen in as they preview the System Center 2012 suite of products and discuss how IT Pros can grapple...
Provided by Microsoft
-
Podcasts
TechNet Radio: IT Time - Integrating Windows Phone Into Your IT Infrastructure
Apr 2011
Its IT Time and in this podcast, the speaker interviews a Sr. Technical Product Manager with the Windows Phone team. Tune in as they discuss how Windows Phone integrates with a business' IT...
Provided by Microsoft
-
White Papers
Considerations of the SLA Management System
May 2008
As the high-speed Internet access service is disseminated rapidly, subscriber's concern about the Internet access service migrates from the network speed to the service quality. As this trend...
Provided by ETRI Journal
-
Whitepapers
Performance-Aware Thermal Management Via Task Scheduling
Apr 2010
High on-chip temperature impairs the processor's reliability and reduces its lifetime. Hardware-level Dynamic Thermal Management (DTM) techniques can effectively constrain the chip temperature,...
Provided by Association for Computing Machinery
-
Case Studies
Telecommunications Case Study: Telmex
May 2009
Telmex is the leading telecommunications company in Mexico and the largest private company in Latin America. The Telmex security group was concerned that tokens were being shared and therefore...
Provided by DigitalPersona
-
Case Studies
Tar Heel Capital: Restaurant Franchisee Case Study
Jul 2009
Tar Heel Capital is a large Wendy's restaurant franchisee with over 75 locations and more than 2800 employees throughout North and South Carolina. Like many quick service restaurant operators, Tar...
Provided by DigitalPersona
-
Case Studies
Major Healthcare Organization Improves the Health of Its Network
Jul 2009
North Lincolnshire Primary Care Trust (PCT) and North East Lincolnshire Care Trust Plus (CTP) includes two major hospitals and 58 General Practitioner offices. Northern Lincolnshire Trust...
Provided by WatchGuard Technologies
-
Case Studies
UTM Solution Selected for Price, Performance, and Reliability
Jul 2009
The Korean Standards Association (KSA) has built its vast expertise over the past 45 years in the fields of standards, ISO certification, and international cooperation through surveys, research,...
Provided by WatchGuard Technologies
-
Whitepapers
Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution
Sep 2007
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
-
Webcasts
HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)
Dec 2007
Who says learning about IT Service Management (SM) can't be fun? This webcast shows how this engaging simulation is the best tool to increase involvement, commitment, and enthusiasm.
Provided by Hewlett-Packard (HP)
-
Case Studies
Fujitsu Transaction Solutions Minimizes Downtime and Drives Out Costs With BMC Application Problem Resolution
Jun 2008
Fujitsu Transaction Solutions Inc. is a lifecycle solutions provider of hardware, software, and services for consumer transaction environments in North America. The company needed to lower support...
Provided by BMC Software
-
Case Studies
Largest U.S. Integrated Direct Marketer of Consumer Electronics Maintains Hundreds of Customized Enterprise Applications With BMC Application Problem Resolution
Jun 2008
Crutchfield Corporation is the nation's first integrated marketer of consumer electronics products. The company needed to streamline integration, migration, upgrades, and general problem...
Provided by BMC Software
-
Webcasts
TechNet Webcast: System Center Operations Manager 2007 Management Pack Life-Cycle Management (Level 300)
Jun 2008
The attendee of this webcast learn how people, process, and technology can help to manage the life cycle of developing or tuning management packs in support of Microsoft System Center Operations...
Provided by Microsoft
-
White Papers
Not All Microseconds Are Equal: Fine-Grained Per-Flow Measurements With Reference Latency Interpolation
Sep 2010
New applications such as algorithmic trading and high-performance computing require extremely low latency (in microseconds). Network operators today lack sufficient fine-grain measurement tools to...
Provided by Association for Computing Machinery
-
White Papers
Improving the Information Technology Service Management With Six Sigma
Mar 2008
Over the last few years, the number of organizations that deliver Information Technology (IT) services is increased. There are some frameworks such as Information Technology Infrastructure Library...
Provided by Iran Telecommunication Research Center
-
White Papers
Implementing an SLA Negotiation Framework
Aug 2007
Despite promising high value for electronic business, Service Level Agreements have not yet found major uptake in the business world. A major obstacle to adoption is the lack of adequate tools...
Provided by Julich Research Centre
-
Webcasts
How Stratus Guarantees 99.999% SLAs for Managed Services
Jan 2012
In this webcast, the presenter describes about SLAs for managed services. Through this webcast, one can learn how Stratus Mission-Critical Managed services have delivered 100% business capability...
Provided by Stratus Technologies
-
White Papers
An Autonomic Admission Control Policy for Distributed Web Systems
Jan 2012
This paper tackles the problem of autonomic admission control for web clusters. The main contribution of this paper is the proposal of a new session admission algorithm that self-configures a...
Provided by University of Rome
-
White Papers
Towards a Conversational Agent for Contact Centres
Jul 2008
The usability of touch-tone Interactive Voice Response (IVR) systems is dismal. Clients would rather speak to a contact centre agent than navigate through the menu structure found in these...
Provided by Nelson Mandela Metropolitan University
-
White Papers
Recommendations for Enterprise Service SLA Guidance in the DoD
Oct 2010
A fundamental concept of the Department of Defense's (DoD's) vision for a net-centric environment includes the establishment of shared services to support the development and operation of Service...
Provided by Institute of Electrical and Electronics Engineers
-
White Papers
OSLAM: Towards Ontology-Based SLA Management for IPTV Services
Feb 2011
IPTV is emerging as a new service that can be very lucrative for telecommunication service providers. In addition, work is progressing to make IPTV an entertainment platform that can replace...
Provided by Pohang University of Science And Technology
-
White Papers
A Service-Level Agreement Approach Towards Termination Analysis of Service-Oriented Systems
Sep 2011
Classical approaches for program analysis as, e.g., termination analysis usually do not take into account modern software approaches such as service-oriented systems or cloud computing. Instead,...
Provided by IARIA
-
Whitepapers
Implementation of Middleware Services Based on the Servers for Applications
May 2012
The Service Level Agreement (SLA) is a document that defines and identifies the various services given by a service provider to its clients. SLA specifies the various metrics such as service...
Provided by International Journal of Advanced Research in Computer Science and Software Engineering (IJARCSSE)
-
Whitepapers
A Dynamic Energy Managment Scheme for Multi-Tier Data Centers
Sep 2010
Multi-tier data centers have become a norm for hosting modern Internet applications because they provide a flexible, modular, scalable and high performance environment. However, these benefits...
Provided by Institute of Electrical & Electronic Engineers
-
Case Studies
BTC Group Optimises the Use of More Than ?40 Million in IT Resources Using CA Clarity PPM
Sep 2008
Bulgaria Telecommunications Company (BTC) Group is the leading telecommunications provider in Bulgaria with around 2.2 million fixed-line telephone subscribers, plus a million mobile service...
Provided by CA
-
White Papers
A State-Space Approach to SLA Based Management
Dec 2007
Large complex systems are often composed of several interacting, independent components. In many such systems, although the behavior of the constituent components is well characterized, the...
Provided by Georgia Institute of Technology
-
White Papers
ITIL in Practice in German-Speaking Countries
Apr 2008
Continuous change in business performance raises the pressure on IT to change at the same speed. In this paper the authors address the issue of implementing IT Governance (especially the ITIL...
Provided by University of Innsbruck
-
White Papers
Automated Documentation as Support at the Implementation of ITIL Processes
Aug 2008
The present paper examines which benefit an automated documentation of the IT infrastructure can have for the configuration management process of ITIL, and whether it is possible to fully automate...
Provided by University of Innsbruck
-
White Papers
An SLA Re-Negotiation Protocol
Oct 2008
Service Level Agreements are an essential foundation for the realisation of Business Grids as they provide a mechanism for a service provider to charge a customer for meeting an agreed quality of...
Provided by Universitat Politecnica de Catalunya
-
White Papers
Everything You Wanted to Know About ITIL in Less Than One Thousand Words!
Oct 2007
Primarily, ITIL provides international best practice guidance in IT Service Management. However, ITIL offers more than just guidance; it underpins the foundations of ISO/IEC 20000 (Service...
Provided by TSO
-
White Papers
ITIL in a Recession
May 2009
As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL service management? ITIL certainly enables better investment analysis and...
Provided by TSO
-
White Papers
ITIL V3 and ISO/IEC 20000
Mar 2008
This paper outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it...
Provided by TSO
-
White Papers
Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit
Oct 2009
This management briefing is the result of a joint study initiated by the UK's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best...
Provided by IT Governance Institute
-
White Papers
Integrating Six Sigma and ITIL for Continual Service Improvement
Jul 2009
The introduction of formal ITIL processes into an organization can be, and normally is, a very time-consuming, expensive and sometimes organizationally exhausting task. Many organizations, upon...
Provided by TSO
-
White Papers
TOGAF 9 and ITIL V3
Sep 2009
This paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discussions about the potential overlap in the processes they both describe. It...
Provided by TSO
-
White Papers
Your Pathway to the Real-Time Enterprise
Jan 2009
Belgacom Explore is an open standards MPLS network based on IP and Ethernet, offering embedded security and top-notch service quality. But Belgacom Explore is more than just a network: it is also...
Provided by Belgacom
-
White Papers
An Efficient Method for Service Level Agreement Assessment
Jun 2009
On-line end-to-end Service Level Agreement (SLA) monitoring is of key importance nowadays. For this purpose, recent researches have focused on measuring (when possible), or estimating (most of the...
Provided by Technical University of Catalonia
-
White Papers
Modeling and Management of Service Level Agreements for Digital Video Broadcasting(DVB) Services
Sep 2008
This paper describes a metamodeling strategy of Service Level Agreements for Digital Video Broadcasting services based on Service Level Agreement Language(SLAng). The purpose of the paper is to...
Provided by Springer Science+Business Media
-
White Papers
The Benefits of Change Management
Sep 2009
Implementing a change management system can have many benefits, particularly in terms of improving efficiency and reducing outages and downtime. It also provides a useful audit trail that can save...
Provided by EnterpriseWizard
-
White Papers
ITIL That Fits Your Business
Aug 2009
A significant percentage of ITIL implementations are simply never completed, after months of training, certification tests, and effort, while it is also common to find that an ITIL implementation...
Provided by EnterpriseWizard
-
White Papers
Novell ZENworks Configuration Management SP2: Key Strengths and Features
May 2009
Over the last decade, Novell ZENworks has developed a reputation as one of the industry's most complete and capable solutions for centrally configuring and managing endpoints in complex and...
Provided by Novell
-
Case Studies
BT HP Alliance Delivers Superior Service Management for World's Leading Passenger Transportation Provider - FirstGroup Plc
May 2008
BT and HP wanted to provide FirstGroup with best practices and Information Technology Infrastructure Library-aligned service desk management with measurable service levels. BT and HP provided...
Provided by Hewlett-Packard (HP)
-
White Papers
Enabling Effective Change Management With an Integrated Change Control Mechanism
Mar 2009
Altering IT systems is a key capability enterprises must possess if they wish to effectively keep pace with an evolving business landscape. Managing this process with the help of a comprehensive,...
Provided by CA
-
White Papers
Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements
Sep 2008
With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing...
Provided by XCEND
-
Webcasts
Accelerate Implementation of BMC Remedy ITSM and ITIL Best Practices
Sep 2008
The presenter of this webcast will detail why BMC's Service Management Process Model is critical to a successful rollout of ITIL processes such as incident and change management, and how...
Provided by BMC Software
-
Webcasts
Improve Operational Effectiveness and Increase Visibility Across the Enterprise With ITSMv7
Sep 2008
This webcast will give an overview of BMC Remedy ITSMv7 and the attendee hear about how remote users can now access BMC Remedy ITSMv7 via a web-based mobile devices enabling them to create,...
Provided by BMC Software
-
Webcasts
Service Catalog Value Realization
Dec 2008
A Service Catalog is often considered the starting point for any successful ITIL Service Management initiative. But, if one is already delivering services to the customers without one, so, how...
Provided by BMC Software
-
White Papers
Seven Keys for Successful Domain Portfolio Management
Mar 2009
The world of domains continues to change at an alarming pace. In the last several years, there has been a proliferation of new ccTLD IDNs (Internationalized domain names), many new second-level,...
Provided by MarkMonitor
-
White Papers
Goal: Support and Quick Wins With ITIL
May 2007
Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT...
Provided by TeamQuest
-
Webcasts
Ballard Spahr: The Journey With ITIL to Proactive IT Service Management
Jun 2008
When analysis by an outside consulting firm told Ballard Spahr that its IT department was reactive and needed to change the way it operated, the firm took the challenge head on. Ballard Spahr...
Provided by Compuware
-
Webcasts
Are Your End Users Important to Service Level Management?
Oct 2008
The presenter of this webcast shows how to improve Service Level Management (SLM). In surveying the service management approaches taken by 389 global IT decision-makers, Forrester research,...
Provided by Compuware
-
Webcasts
IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)
Mar 2009
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both...
Provided by Microsoft
-
White Papers
ITIL Qualifications Explained
Feb 2009
ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITIL certification is for...
Provided by International Institute for Learning
-
White Papers
An SLA Re-Negotiation Protocol
Oct 2008
Service Level Agreements are an essential foundation for the realisation of Business Grids as they provide a mechanism for a service provider to charge a customer for meeting an agreed quality of...
Provided by Universitat Politecnica de Catalunya
-
White Papers
Automated Documentation as Support at the Implementation of ITIL Processes
Aug 2008
The present paper examines which benefit an automated documentation of the IT infrastructure can have for the configuration management process of ITIL, and whether it is possible to fully automate...
Provided by University of Innsbruck
-
White Papers
ITIL in Practice in German-Speaking Countries
Apr 2008
Continuous change in business performance raises the pressure on IT to change at the same speed. In this paper the authors address the issue of implementing IT Governance (especially the ITIL...
Provided by University of Innsbruck
-
White Papers
A State-Space Approach to SLA Based Management
Dec 2007
Large complex systems are often composed of several interacting, independent components. In many such systems, although the behavior of the constituent components is well characterized, the...
Provided by Georgia Institute of Technology
-
Case Studies
BTC Group Optimises the Use of More Than ?40 Million in IT Resources Using CA Clarity PPM
Sep 2008
Bulgaria Telecommunications Company (BTC) Group is the leading telecommunications provider in Bulgaria with around 2.2 million fixed-line telephone subscribers, plus a million mobile service...
Provided by CA
-
White Papers
Implementing an SLA Negotiation Framework
Aug 2007
Despite promising high value for electronic business, Service Level Agreements have not yet found major uptake in the business world. A major obstacle to adoption is the lack of adequate tools...
Provided by Julich Research Centre
-
White Papers
Improving the Information Technology Service Management With Six Sigma
Mar 2008
Over the last few years, the number of organizations that deliver Information Technology (IT) services is increased. There are some frameworks such as Information Technology Infrastructure Library...
Provided by Iran Telecommunication Research Center
-
Webcasts
TechNet Webcast: System Center Operations Manager 2007 Management Pack Life-Cycle Management (Level 300)
Jun 2008
The attendee of this webcast learn how people, process, and technology can help to manage the life cycle of developing or tuning management packs in support of Microsoft System Center Operations...
Provided by Microsoft
-
Case Studies
Largest U.S. Integrated Direct Marketer of Consumer Electronics Maintains Hundreds of Customized Enterprise Applications With BMC Application Problem Resolution
Jun 2008
Crutchfield Corporation is the nation's first integrated marketer of consumer electronics products. The company needed to streamline integration, migration, upgrades, and general problem...
Provided by BMC Software
-
Case Studies
Fujitsu Transaction Solutions Minimizes Downtime and Drives Out Costs With BMC Application Problem Resolution
Jun 2008
Fujitsu Transaction Solutions Inc. is a lifecycle solutions provider of hardware, software, and services for consumer transaction environments in North America. The company needed to lower support...
Provided by BMC Software
-
Downloads
10+ common questions about SQL Server data types
May 2008
SQL Server has a variety of data types, and as with most things, the more options you have, the more confusing a choice can be. Susan Harkins offers answers to the questions she hears most often...
Provided by Susan Harkins
-
Webcasts
HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)
Dec 2007
Who says learning about IT Service Management (SM) can't be fun? This webcast shows how this engaging simulation is the best tool to increase involvement, commitment, and enthusiasm.
Provided by Hewlett-Packard (HP)
-
Whitepapers
Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution
Sep 2007
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
-
White Papers
8 Steps to Better Incident Classification
Sep 2006
Incident classification and initial support and the activities carried out by service desk staff to determine how to work or route an incident for resolution. The IT Infrastructure Library (ITIL)...
Provided by Jupitermedia
-
White Papers
Incident Management - Do's and Don'ts
Nov 2006
This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL principles. The paper will be useful for anyone setting up a new Service...
Provided by Serio
-
White Papers
Service Desk/Helpdesk Metrics and Reporting : Getting Started
Dec 2006
This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be...
Provided by Serio
-
Podcasts
Navigating the ITIL IT Lifecycle: The Service Operation Phase
Apr 2010
In this podcast series, the speakers navigate the ITIL IT lifecycle, following the five ITIL phases. They also provide an introduction and practical guidance for the goals, inputs, outputs, and...
Provided by Microsoft
-
Podcasts
End User Tips and Tricks for Office 365: Get the Most out of Lync Online
May 2011
Wondering what Microsoft Lync Online is and how it impacts one's organization? Curious about what role it can play in one's employees' productivity experience? Join in for this podcast that is...
Provided by Microsoft
-
Podcasts
End User Tips and Tricks for Office 365: Focus on SharePoint Online
May 2011
Are people wondering what Microsoft SharePoint Online is and how it impacts your organization? Are they curious about what role it can play in your employees' productivity experience? Join one for...
Provided by Microsoft
-
Podcasts
Introducing Office 365 to Your End Users
May 2011
Are people planning on rolling out Microsoft Office 365 to your organization? The people are familiar with the back-end cloud benefits, but how does Office 365 affect your users? In this podcast,...
Provided by Microsoft
-
Case Studies
NXP Partners With TCS to Optimize and Drive Innovations in Its Supply Chain IT Operations
Nov 2009
NXP, one of the largest chip makers in the world, has made tremendous strides in its field with technological advances and an ever growing global presence. The economic turbulence in 2008 with the...
Provided by Tata Consultancy Services
-
Case Studies
Communication Leader Motorola's Global IT Support Is Streamlined by TCS
Mar 2011
With IT becoming the nerve center of global enterprises, ensuring its continuous availability has become a key business imperative. For global communication leader Motorola, the success of its...
Provided by Tata Consultancy Services
-
White Papers
Assessing Expertise Awareness in Resolution Networks
May 2010
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its customers. The...
Provided by Arizona State University
-
White Papers
Content-Aware Resolution Sequence Mining for Ticket Routing
Jun 2010
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert groups, to...
Provided by Arizona State University
-
Podcasts
Office 365 Jump Start (03): Microsoft Office 365 Administration & Automation Using Windows PowerShell
Jun 2011
The speaker provides a useful update of Office 365 Administration functionality exposed through PowerShell interfaces. This podcast provides insights on User Management, License Assignment,...
Provided by Microsoft
-
Podcasts
TechNet Radio: IT Time - What's Next in System Center 2012
May 2011
It's IT Time and in today's episode, the speakers - -Group Product Manager here at Microsoft. Listen in as they preview the System Center 2012 suite of products and discuss how IT Pros can grapple...
Provided by Microsoft
-
Podcasts
TechNet Radio: IT Time - Integrating Windows Phone Into Your IT Infrastructure
Apr 2011
Its IT Time and in this podcast, the speaker interviews a Sr. Technical Product Manager with the Windows Phone team. Tune in as they discuss how Windows Phone integrates with a business' IT...
Provided by Microsoft
-
White Papers
Considerations of the SLA Management System
May 2008
As the high-speed Internet access service is disseminated rapidly, subscriber's concern about the Internet access service migrates from the network speed to the service quality. As this trend...
Provided by ETRI Journal
-
Whitepapers
Performance-Aware Thermal Management Via Task Scheduling
Apr 2010
High on-chip temperature impairs the processor's reliability and reduces its lifetime. Hardware-level Dynamic Thermal Management (DTM) techniques can effectively constrain the chip temperature,...
Provided by Association for Computing Machinery
-
Case Studies
Telecommunications Case Study: Telmex
May 2009
Telmex is the leading telecommunications company in Mexico and the largest private company in Latin America. The Telmex security group was concerned that tokens were being shared and therefore...
Provided by DigitalPersona
-
Case Studies
Tar Heel Capital: Restaurant Franchisee Case Study
Jul 2009
Tar Heel Capital is a large Wendy's restaurant franchisee with over 75 locations and more than 2800 employees throughout North and South Carolina. Like many quick service restaurant operators, Tar...
Provided by DigitalPersona
-
Case Studies
Major Healthcare Organization Improves the Health of Its Network
Jul 2009
North Lincolnshire Primary Care Trust (PCT) and North East Lincolnshire Care Trust Plus (CTP) includes two major hospitals and 58 General Practitioner offices. Northern Lincolnshire Trust...
Provided by WatchGuard Technologies
-
Case Studies
UTM Solution Selected for Price, Performance, and Reliability
Jul 2009
The Korean Standards Association (KSA) has built its vast expertise over the past 45 years in the fields of standards, ISO certification, and international cooperation through surveys, research,...
Provided by WatchGuard Technologies
-
Whitepapers
Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution
Sep 2007
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by Compuware
-
Webcasts
HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)
Dec 2007
Who says learning about IT Service Management (SM) can't be fun? This webcast shows how this engaging simulation is the best tool to increase involvement, commitment, and enthusiasm.
Provided by Hewlett-Packard (HP)
-
Case Studies
Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft Service Desk
Mar 2011
Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and...
Provided by CA (Computer Associates)
-
Case Studies
Fujitsu Transaction Solutions Minimizes Downtime and Drives Out Costs With BMC Application Problem Resolution
Jun 2008
Fujitsu Transaction Solutions Inc. is a lifecycle solutions provider of hardware, software, and services for consumer transaction environments in North America. The company needed to lower support...
Provided by BMC Software
-
Case Studies
Largest U.S. Integrated Direct Marketer of Consumer Electronics Maintains Hundreds of Customized Enterprise Applications With BMC Application Problem Resolution
Jun 2008
Crutchfield Corporation is the nation's first integrated marketer of consumer electronics products. The company needed to streamline integration, migration, upgrades, and general problem...
Provided by BMC Software
-
Webcasts
TechNet Webcast: System Center Operations Manager 2007 Management Pack Life-Cycle Management (Level 300)
Jun 2008
The attendee of this webcast learn how people, process, and technology can help to manage the life cycle of developing or tuning management packs in support of Microsoft System Center Operations...
Provided by Microsoft
-
White Papers
Not All Microseconds Are Equal: Fine-Grained Per-Flow Measurements With Reference Latency Interpolation
Sep 2010
New applications such as algorithmic trading and high-performance computing require extremely low latency (in microseconds). Network operators today lack sufficient fine-grain measurement tools to...
Provided by Association for Computing Machinery
-
White Papers
Improving the Information Technology Service Management With Six Sigma
Mar 2008
Over the last few years, the number of organizations that deliver Information Technology (IT) services is increased. There are some frameworks such as Information Technology Infrastructure Library...
Provided by Iran Telecommunication Research Center
-
White Papers
Implementing an SLA Negotiation Framework
Aug 2007
Despite promising high value for electronic business, Service Level Agreements have not yet found major uptake in the business world. A major obstacle to adoption is the lack of adequate tools...
Provided by Julich Research Centre
-
Webcasts
How Stratus Guarantees 99.999% SLAs for Managed Services
Jan 2012
In this webcast, the presenter describes about SLAs for managed services. Through this webcast, one can learn how Stratus Mission-Critical Managed services have delivered 100% business capability...
Provided by Stratus Technologies
-
White Papers
An Autonomic Admission Control Policy for Distributed Web Systems
Jan 2012
This paper tackles the problem of autonomic admission control for web clusters. The main contribution of this paper is the proposal of a new session admission algorithm that self-configures a...
Provided by University of Rome
-
White Papers
Towards a Conversational Agent for Contact Centres
Jul 2008
The usability of touch-tone Interactive Voice Response (IVR) systems is dismal. Clients would rather speak to a contact centre agent than navigate through the menu structure found in these...
Provided by Nelson Mandela Metropolitan University
-
White Papers
Recommendations for Enterprise Service SLA Guidance in the DoD
Oct 2010
A fundamental concept of the Department of Defense's (DoD's) vision for a net-centric environment includes the establishment of shared services to support the development and operation of Service...
Provided by Institute of Electrical and Electronics Engineers
-
White Papers
OSLAM: Towards Ontology-Based SLA Management for IPTV Services
Feb 2011
IPTV is emerging as a new service that can be very lucrative for telecommunication service providers. In addition, work is progressing to make IPTV an entertainment platform that can replace...
Provided by Pohang University of Science And Technology
-
White Papers
A Service-Level Agreement Approach Towards Termination Analysis of Service-Oriented Systems
Sep 2011
Classical approaches for program analysis as, e.g., termination analysis usually do not take into account modern software approaches such as service-oriented systems or cloud computing. Instead,...
Provided by IARIA
-
Whitepapers
Implementation of Middleware Services Based on the Servers for Applications
May 2012
The Service Level Agreement (SLA) is a document that defines and identifies the various services given by a service provider to its clients. SLA specifies the various metrics such as service...
Provided by International Journal of Advanced Research in Computer Science and Software Engineering (IJARCSSE)
-
Whitepapers
A Dynamic Energy Managment Scheme for Multi-Tier Data Centers
Sep 2010
Multi-tier data centers have become a norm for hosting modern Internet applications because they provide a flexible, modular, scalable and high performance environment. However, these benefits...
Provided by Institute of Electrical & Electronic Engineers
-
Case Studies
BTC Group Optimises the Use of More Than ?40 Million in IT Resources Using CA Clarity PPM
Sep 2008
Bulgaria Telecommunications Company (BTC) Group is the leading telecommunications provider in Bulgaria with around 2.2 million fixed-line telephone subscribers, plus a million mobile service...
Provided by CA
-
White Papers
A State-Space Approach to SLA Based Management
Dec 2007
Large complex systems are often composed of several interacting, independent components. In many such systems, although the behavior of the constituent components is well characterized, the...
Provided by Georgia Institute of Technology
-
White Papers
ITIL in Practice in German-Speaking Countries
Apr 2008
Continuous change in business performance raises the pressure on IT to change at the same speed. In this paper the authors address the issue of implementing IT Governance (especially the ITIL...
Provided by University of Innsbruck
-
White Papers
Automated Documentation as Support at the Implementation of ITIL Processes
Aug 2008
The present paper examines which benefit an automated documentation of the IT infrastructure can have for the configuration management process of ITIL, and whether it is possible to fully automate...
Provided by University of Innsbruck
-
White Papers
An SLA Re-Negotiation Protocol
Oct 2008
Service Level Agreements are an essential foundation for the realisation of Business Grids as they provide a mechanism for a service provider to charge a customer for meeting an agreed quality of...
Provided by Universitat Politecnica de Catalunya
-
White Papers
ITIL Qualifications Explained
Feb 2009
ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITIL certification is for...
Provided by International Institute for Learning
