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(206 results)Search the Library
Mission Statement
TechRepublic's ITPapers is the Web's largest library of free technical IT white papers, webcasts, and case studies. Covering IT categories including Data Management, IT Management, Networking, Communications, Enterprise Applications, Storage, Security and much more, TechRepublic's White Paper Directory is the best source for technical white papers and IT information.
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White Papers
ITIL Qualifications Explained
Feb 2009
ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITIL certification is for...
Provided by International Institute for Learning
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Webcasts
IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)
Mar 2009
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both...
Provided by Microsoft
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Webcasts
Are Your End Users Important to Service Level Management?
Oct 2008
The presenter of this webcast shows how to improve Service Level Management (SLM). In surveying the service management approaches taken by 389 global IT decision-makers, Forrester research,...
Provided by Compuware
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Webcasts
Ballard Spahr: The Journey With ITIL to Proactive IT Service Management
Jun 2008
When analysis by an outside consulting firm told Ballard Spahr that its IT department was reactive and needed to change the way it operated, the firm took the challenge head on. Ballard Spahr...
Provided by Compuware
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White Papers
Goal: Support and Quick Wins With ITIL
May 2007
Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT...
Provided by TeamQuest
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White Papers
Seven Keys for Successful Domain Portfolio Management
Mar 2009
The world of domains continues to change at an alarming pace. In the last several years, there has been a proliferation of new ccTLD IDNs (Internationalized domain names), many new second-level,...
Provided by MarkMonitor
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White Papers
Problem Management - Why and How?
Nov 2006
This White Paper is for anyone intending to implement a Problem Management Process, based on ITIL principles, or seeking an introduction to Problem Management. By offering ideas and practical...
Provided by Serio
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Case Studies
Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products
Mar 2006
To support the quality initiatives associated with the worldwide rollout of a new system, RGA was adopting ITIL service support standards and implementing HP Service Desk. The need for a strong...
Provided by Neteffects
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Webcasts
The IMPACT of ITIL, IT Service Management: A Best Practices Framework for Government Agencies
Mar 2006
IT is being challenged to run as a service to the business it supports. The challenge facing most IT shops is how to best leverage ITIL and implement these best practices given they are maxed out...
Provided by 1105 Media
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Webcasts
Change and Patch Management Audit Controls
Mar 2006
This webcast discusses how to effectively manage change while achieving and maintaining compliance.
Provided by Tripwire
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Webcasts
ITIL's the Business Perspective
Nov 2005
ITIL released a book entitled Business Perspective: The View on Delivering Services to the Business. This webcast reviews the key elements and messages from the book, and explains how BMC Software...
Provided by BMC Software
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White Papers
The IT Consulting Skill Set
Feb 2001
What do we sell when we sell consulting? We may be selling technical skill, a project implementation, or a report comparing different technical options. For any consultant who has worked for a...
Provided by TechRepublic
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Webcasts
IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)
Mar 2009
In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both...
Provided by Microsoft
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Webcasts
Are Your End Users Important to Service Level Management?
Oct 2008
The presenter of this webcast shows how to improve Service Level Management (SLM). In surveying the service management approaches taken by 389 global IT decision-makers, Forrester research,...
Provided by Compuware
-
Webcasts
Ballard Spahr: The Journey With ITIL to Proactive IT Service Management
Jun 2008
When analysis by an outside consulting firm told Ballard Spahr that its IT department was reactive and needed to change the way it operated, the firm took the challenge head on. Ballard Spahr...
Provided by Compuware
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White Papers
Goal: Support and Quick Wins With ITIL
May 2007
Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT...
Provided by TeamQuest
-
White Papers
Seven Keys for Successful Domain Portfolio Management
Mar 2009
The world of domains continues to change at an alarming pace. In the last several years, there has been a proliferation of new ccTLD IDNs (Internationalized domain names), many new second-level,...
Provided by MarkMonitor
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Downloads
10+ common questions about SQL Server data types
May 2008
SQL Server has a variety of data types, and as with most things, the more options you have, the more confusing a choice can be. Susan Harkins offers answers to the questions she hears most often...
Provided by Susan Harkins
