IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management

Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT services with their overall business goals. This Forrester Research report outlines the benefits of BSM and explains why companies must invest in three essential building blocks before they can realistically expect to see gains through their BSM initiatives. These building blocks include:

• An accurate IT asset management system
• Adherence to ITIL best practices
• Implementation of a configuration management database (CMDB) architecture

Download the paper to learn why Forrester predicts that BSM initiatives will fail if organizations don't make the necessary investments in these essential BSM building blocks.