IT Help Desk Executive Survey Summary: How organizations use technology to support a distributed workforce

Today's workforce is a mobile one � more likely to be on the go than sitting in an office down the hall from the IT help desk. This shift in the traditional workspace has introduced new, more complex IT support challenges.

Download this Executive Survey Summary to review the study's findings and see how IT help desks are using remote support to reduce costs and increase productivity.

Read the Executive Survey Summary to learn:

• Why companies are acquiring new technology tools
• Typical uses for technology such as remote PC administration and maintenance
• Which features and benefits are most important