IT Infrastructure Library (ITIL) Service Strategy Book

In this podcast, the speaker argues that IT managers have for too long relied on on-the-job training, something inappropriate for the increasingly professionalized discipline - often seen as a vital contributor to the organization's ability to compete successfully. The speaker also explains Service Strategy aims to set that right, providing IT managers with the blueprint for truly transforming their mindsets, for seeing beyond operational efficiency to the concept of IT as a service that delivers value.