IT Service Catalog - The Central Component of IT Governance
IT Governance is now widely recognized as a critical success factor for managing today's complex enterprise IT environments. It has become one of the most popular buzzwords among IT executives and company boards alike. But, like many buzzwords, this one is far easier to recite than it is to understand, let alone apply. IT Service Catalogs, which define the services that an IT organization is delivering to the business users, have emerged as the central element of IT Governance models. Service Catalogs serve to align the business requirements with IT capabilities, communicate IT services to the business community, plan demand for these services, and orchestrate the delivery of these services across the functionally distributed (and, oftentimes, multi-sourced) IT organization.