IT Service Management Process Maps: Select Your Route to ITIL Best Practices
The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most valuable resource - its people. As such, ITIL provides an excellent vehicle for tackling the journey to service excellence. However, as a notoriously complex framework, ITIL provides the "What" not the "How to" or even "Where to start." For this, organizations need a partner with the competency and capabilities to accelerate the ITIL journey by unifying the three critical elements of a healthy ITIL ecosystem - people, process and technology. CA does this with ITSM process maps, ITIL expertise and technology to integrate and automate ITIL processes.