IT Service Management: Service Continuity Methods (Disaster Recovery Planning)

This white paper describes the major elements of the approach to Service Continuity that includes the following topics: Business Impact Analysis, Disaster Recovery Planning, and Information Technology Infrastructure for Service Continuity. It should be noted that the section on business impact analysis is included as the main purpose of any disaster recovery effort since a business impact analysis is necessary to provide input to a subsequent disaster recovery planning effort. In addition, disaster recovery is a main and critical component of Service Continuity.