IT Services Management Service Brief: ITSM Assessment

A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the organization's business requirements. The ITSM Assessment service is a necessary first step in achieving ITSM and best practice implementation. The main objective of this service is to assess and plan for tactical and strategic technology infrastructure in the selected ITSM areas which includes but are not limited to ITIL Service Delivery areas (availability, service continuity, capacity, service level, financial management) and ITIL Service Support areas (configuration, change, release, incident, problem management, and service desk).