ITIL V3 - Where's the Value?
Source: Lucid IT
The much anticipated ITIL V3 was released to the IT Service Management market on 30 May 2007. Whilst ITIL's history goes back some 20 years, this newest version is perhaps more significant than the previous because of the exponential global uptake of ITIL over the past 5 years since the release of the ITIL V2 IT Service Support and Delivery books. With the strong global uptake of ITIL Service Support processes, there is now a strong ITIL community of interest and significant ITIL markets who rely on the survival of ITIL as it knew it to protect the significant investment in Intellectual Property, toolsets, training and IT-business relationships.