ITIL Version 3 in the World of Web 2.0

The Information Technology Infrastructure Library (ITIL) is a best practice framework - providing technology neutral concepts techniques checklists and procedures for managing IT environments. Since its beginning Sun has embraced ITIL practices as a core component in its delivery of IT services. The presenter examines the newest release of ITIL - version 3; how its life cycle approach integrates service management and business strategy; and how Sun can help IT organizations exploit ITIL v3 for networked services.