JBoss Operations Network: Measuring Business Impact and ROI

IDC conducted a series of in-depth interviews with staff members of IT organizations that have deployed JBoss Operations Network to manage their JBoss Enterprise Middleware environments, including applications and underlying operating systems and hardware infrastructure. Structured questions were used to assess and quantify the internal and external costs of performing certain administrative, operational, and support functions and how costs changed as a result of implementing JBoss Operations Network.