K-12 School District Increases Call-Handling Capacity From 5 to Over 80 Incidents Per Day Using Remote Desktop Support Appliance

Responsible for all things technology in a school district of 700 employees, 3,000 systems, and 10 sites throughout Minidoka County, Minidoka County School District's three-man IT team had its work cut out. The geographic dispersal of the schools often required travel across the county to resolve support incidents, stretching the team's limited manpower and forcing employees to wait for long periods before a support rep could fix their problems. While doing some outside consulting work, a client introduced them to Bomgar (then NetworkStreaming) software, and they were impressed with the difference between its performance and initiation process versus that of Minidoka's existing remote control solution.