Knowing Beats Guessing: How Governments Are Using Analytics To Improve Service And Efficiency
There is good news for agency managers who want their organizations to outperform their citizens' expectations: They already have much of the data they need. Their central challenge: They just need to learn what to do with it. They must also make an open-ended commitment, because developing real analytical expertise is a long-term process. The leaders in the public sector are rapidly benefiting from their moves up the analytics experience curve. They know they now have the means - and the mindset - to generate many more benefits for the societies they serve.