Knowledge Management Capabilities & Infrastructure for e-Commerce

Executives in leading organizations are increasingly recognizing that in order to maintain or gain competitive advantages, organizational knowledge needs to be managed for and integrated with their corporate e-commerce systems. This paper defines what capabilities will be required for enabling knowledge management, describes the various technology elements required for knowledge management, and provides a technological framework for knowledge management capabilities and infrastructure for e-commerce which should assist organizations to identify and build innovative knowledge management solutions that meet their complex business requirements.