LANDesk IT Service Management: Helping IT Become a Service Provider

To keep up with changing business environments, IT departments must adapt their approach towards a process-centric model that changes their role from technology asset managers to actual service providers within the organization. Through a concept known as IT Service Management, IT can remove the isolating silos that surround applications and begin automating business workflows and processes. By aligning these processes with best practices, business can improve service levels, ensure compliance, and reduce costs while achieving greater cross-organizational efficiency.