Leadership Levels - Empowering Leaders To Deliver Customer Service
Source: Booz Allen Hamilton
Does your organization have the right number of hierarchical tiers? Are your leaders fully empowered with decision rights? Are you motivating employees in line with your business strategy? Booz Allen Hamilton and Panthea Strategic Leadership Advisors partnered to address these questions for a U.S. utility and uncovered answers that could provide lessons for any organization facing similar issues. By redesigning the utility's horizontal work processes and leadership hierarchy, they were able to reduce organizational complexity and create a structure that maximized each employee's capabilities.