Leading Managed Services Provider Forecasts "The Perfect Storm" for Small Business Services
With the right processes and the right tools, one can become the client's high-value IT department. But 'High-value' doesn't mean 'Fix it when it breaks.' It means an enterprise level of service for small businesses that puts the right infrastructure in place, keeps it working with very few disruptions, and grows it carefully as the client's needs and challenges change. masterIT's tools were not mature enough to support their business model effectively. But now the company's current managed services infrastructure - built on N-able's software's management console, N-central, and PCs with Intel vPro processor technology - gives the capability to deliver very comprehensive, very high-value services to their clients at a reasonable cost.