Learning From Zillow And Zoots

Source: Northwestern University (Kellogg)

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Zillow is also notable for its approach to managing the service process. Providing real estate appraisals is by no means a new business. The novelty of Zillow is that it gathers the necessary data and automates the number crunching before anyone asks about a specific property. What a real estate agent would do in response to a specific demand, Zillow does and stores in anticipation of demand.
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Date:Jan 2009