Look - No Hands!: Using BPM and Workflow to Drive Work Efficiently Across the Enterprise

Planning for a Business Process Management (BPM) and workflow implementation bears some resemblance to riding hands free, only on a larger scale. Whether or not one stays on course isn't just a matter of luck. One needs to know where the business is headed; understand what they are striving to achieve; streamline the processes to ensure efficient routing; anticipate the unexpected; keep a sharp eye out for change; and make changes on the fly so one remains steady till the end. Whether the processes revolve around documents, represent a series of events, or both, the data is a launching pad to drive work and decision making efficiently across the organization.