Lumber Company Cuts Customer Delays Down to Size
Source: Cisco Systems
North Carolina's Mountain Lumber Company wanted to provide immediate response to customer order and delivery questions. Working closely with AT-NET, a Cisco Premier Certified Partner, Mountain Lumber installed Cisco Unified Communications with Cisco Unified CallManager Express, which provides IP phone service, voicemail, and automated attendant capabilities for all three offices. Voice calls and overhead pages travel over the same IP network that Mountain Lumber uses for data applications, and the solution is designed to grow and change when new phone lines or features are needed.