Making Change Your Business:Building Effective Organisational Change Capabilities
A typical organization faces a significant challenge created by the projects it runs, whether they are focused on cost reduction, process redesign, mergers, restructuring, or a large IT implementation. It can be difficult to capture the value of all these activities simultaneously. However, the biggest difficulty is usually getting employees to embrace the change each project brings. This is the realm of change management - helping people adopt new behaviors, accept and take ownership of change instead of resisting it. The way one implement change is at least as important as the strategy or solution one trying to implement, if not more so.