Making It Personal: The Role of Trusted Document Advisors
With document-based communications spend typically accounting for 5 to 15 percent of the revenue of an organization, it represents a significant opportunity for savings and, more importantly, for enhancing client loyalty and profits. Effective document management, maintenance of brand integrity, and regulatory compliance can all impact both client loyalty and profits. Enterprises today are searching for ways to optimize their document spend and cut costs while improving client acquisition and retention. To that end, they should take a close look at inefficient, fragmented and costly document-intensive processes. Developing a cohesive document strategy can have a significant impact on these factors as well as on an enterprise's profits. Successful outsourcing providers are called upon to reinvent themselves to meet the needs of these clients.