Manage and control IT services in the age of complexity (Spanish)
"Today, mobility, virtualization and cloud computing adds complexity and dynamism to IT services, whether they are provided by an external provider as if it provides IT organization, and incorporating new operational challenges. To serve the business more efficiently, the IT organization needs a new approach in the management of operations. In this paper, learn about the new business service management (BSM, Business Service Management), where the emphasis is on the unified management of business services, regardless of where they are housed. Continue to learn the new requirements for BSM."