Manufacturer Boosts Customer Service With Current, Discoverable Web Information
Source: Microsoft Tips
It was taking days, sometimes weeks, for IT staff to post new product information and even minor updates to the Web site of PolyOne Corporation, a leading global manufacturer of polymer compounds and additives. Once posted, that information could be difficult to find. To better serve its customers with up-to-date, easy-to-find information, PolyOne considered RedDot and Google solutions, then chose Microsoft Office SharePoint Server 2007. Now, content owners can update their own areas of the site in as little as 20 seconds, ensuring that information is fresh and freeing IT staff to work on higher-value tasks. Locating information on the new site is easier for customers, with search accuracy at 98 percent, and the SharePoint site enhances internal collaboration.