Mapping The Route To Business Transformation And High Performance Through IT Outsourcing
Before the advent of technologies that afforded aerial views of the land, maps of the world frequently had blank spots - over the North Pole. Although senior executives like to think that much of the territory of their business is mapped, they are likely to come upon an undiscovered country the moment they take on an IT transformation program focused on driving business results. From an output perspective, organizations need to understand exactly what the links are between IT capabilities and business results. They also need to have specific business outcomes in mind as they enter a period of IT transformation, especially one that leverages an outsourcing and/or offshoring model.